Mercury Medical

RATING:

4.8

(16)

About Mercury Medical

Mercury Medical, by CrisSoft, is a practice management solution suitable for a variety of specialties and practices offered on SaaS or On-Site. Mercury Medical enables users to customize the solution with the table-driven interface to meet operational designations for any specialty and RCM process, including CMS 1500 and UB04 claim requirements; as well as Patient and Business Statements. Mercury Medical has 62 reports that are configured with filters, providing data analytics which allows users to supplement business decisions. Business-intelligent reporting can provide information to negotiate terms for contracts and ensure compliance. Mercury Medical provides a customized HL7 interface which integrates to electronic clinical systems and proprietary inb...
Customizable Menus and Access

Mercury Medical Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Mercury Medical

1 - 5 of 16 Reviews

PAULA

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

AWESOME SYSTEM AND SUPPORT

I LOVE THE SUPOPRT STAFF AND THE SYSTEM MEETS MY MEDICAL BILLING NEEDS BETTER THAN ANY SYSTEM I HAVE USED IN 30 YEARS.

PROS

THE SYSTEM IS SET UP TO HANDLE AUTOMATION TO STREAM.INE MEDICAL BILLING

CONS

I WISH THIS WAS THE SYSTEM WE USED FOR ALL OF OUR CLIENTS

Reason for choosing Mercury Medical

THE BETTER SYSTEM

Reasons for switching to Mercury Medical

MERCURY MEDICAL IS MORE FUNCTIONAL AND USER FRIENDLY AND HAS A BETTER OVERALL HANDLE OF MY BUSINESS NEEDS

Joseph

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs.

Nearly unlimited customization and the ability to account for everything with an audit trail that is ultimately detailed yet without superfluous data. The ability to expand without excessive costs related to fees for everything as so many software companies do. Customer service is top notch and extremely fast as well as friendly. Once they know you have an issue they seeming stop their world to get your back in order. In such and ever changing and dynamic environment it keeps things in perspective and allows efficiency where it can and accommodated all the customizations that are required that literally kill lesser equipped software. Finally, the software does render what few others actually do the ability to simply work and work well. Once the design, configuration and support data is processed onto the system it will allow the processes to simply run and run work and continue to work, and albeit incapable of self-healing it does allow with the support team the ability to resolve the growing pains forced upon it via regulations and users needs. It is truly dynamic in its approach of solving problems and being a solution juxtaposed to just another problem to be dealt with. May you have as good an experience with your software as I have had with Mercury Medical and the CrisSoft Solution. Thanks

PROS

The literal volume of options the system allow you to use without paid programming support. The various settings allow the user to configure the system to handle nuances few if any other systems could do.

CONS

With all the customization that can be configured and we have utilized most of it, it also necessitates the volume of maintenance requires to support the customization. This is only somewhat on the system and its parameters, but in like terms also due to the customization in the first place...what I am saying is the maintenance is the double edge sword, but it is doubtful that one could have the system configurations to handle everything thrown it's way without extra maintenance to support it.

Albert

Financial Services, 2-10 employees

Used daily for less than 6 months

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2016

Mercury Medical Billing Software

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at. Software product: Well constructed, intuitive and easy to use Technical expertise: The technical team is very knowledgeable and knows their product very well. Support team: The support team was very good, however, appeared to be short-staffed

PROS

The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines. The technical team had excellent understanding of their product The entire team was friendly and very accommodating of the number of questions and requests made. Training program was good.

CONS

The support team appeared to be short-staffed A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side. A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations.

Tanner

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Impressive Software

PROS

When you learn Mercury the program is a really nice program to use. The support staff if we ever needed anything has been top tier getting back with answers quickly. I really like their batch system for posting things in the program. Also being able to recall statements from previous months is also a lovely addition! I think the program is cared for by people who truly want it to become a better program, they are always willing to take feedback and even take suggestions on things you may want.

CONS

I feel like learning the program is probably the hardest thing to learn with there being so many menus and other things. However if you are just a regular user most of the other things should be hidden to you. I really wish there was a button to go back to the main menu right away instead of clicking exit till you get out.

brittany

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

system review

PROS

I like that the system is color coded to make the accounts easy to read. i like that imputing new information into the software is easy and convenient. the overall system is great. i enjoy working in mercury medical.

CONS

i would of like to see the rebilling of corrected claims to be done easier. if we did not have to go into the demografics to add the corrected claim information and then have to go back and take it out is time consuming if you have multiple claims to get out the door.