PracticeStudio

RATING:

4.3

(19)

About PracticeStudio

PracticeStudio by MicroFour offers an on-premise and cloud-based suite of EHR, practice management and billing applications that can be customized for multiple specialties including cardiology, chiropractic, dermatology, family practice, urgent care and internal medicine practices. Key features include scheduling, customized forms, e-prescribing, billing, insurance verification and processing, reporting and a revenue management cycle. Appointment scheduler allows users to register new patients on an abbreviated patient registration form and send out reminders via email and text messaging. PracticeStudio is HIPAA-compliant and includes ICD-10 billing codes. The solution provides an online backup to protect, verify and store data and media files. It provides a certif...

PracticeStudio Pricing

Starting price: 

$199.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Anatomy
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PracticeStudio Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

2.5

Functionality

3.5

Most Helpful Reviews for PracticeStudio

1 - 5 of 19 Reviews

Pamela

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2020

Lot of Great Options

Only has went down a few times while we were open. The scheduling system is great, the note taking is good as well. Getting reports for specific things is a challenge in the scheduling system. The customer service is pretty good- You send in a ticket and wait for someone to get back to you, which is good if there is an issue that can wait. Not good if it cannot wait. It's easy for them to take over a single computer that is having issues and getting it resolved quickly.

PROS

We have more than 1 location and it's easy to switch between them. We can schedule, Do patient notes, run reports, integrate with other software such as texting software, good training videos.

CONS

We have many different providers doing very different things and this software isn't very friendly for that.

Reasons for switching to PracticeStudio

We needed to streamline and just use 1 system for everything. We still have some providers that use other systems for patient note-taking and reporting for one reason or another.

Vendor Response

Thank you for your review, Pamela! I'm glad to hear things are working well for you overall. If you have any specific ideas on how to improve your experience on the reporting or balancing the different doctors, please do feel free to share. We are always open to hearing how we can improve your experience. On the support, just to be sure you are aware, we do have a 1-800 number you can call for more critical issues (1-800-874-5983.) It will ring around the support team until someone is free to speak. Average hold time is 2-3 minutes, usually less than 5. To reach out with any of that detailed feedback free to e-mail me directly at dttaylor@micro4.com and I'd be happy to discuss further. Thank you! Dustin Taylor Chief Customer Officer MicroFour, Inc.

Replied March 2020

Melanie

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2024

Customer Service Bar None!

The customer service is bar none. If you have an issue, you put in a ticket and will receive a call. They will call until the ticket is closed. They are friendly and knowledgeable and never make you feel like an inconvenience. Quite frankly, I felt like we were friends. We were with them for so long that it became a bit "messy" due to employees that came and went and setting up things with too many variables resulted in needing a clean and fresh start. It was difficult to train new employees due to the complexity of the software. It almost went to deep and so many layers that for the day to day front desk and check out became a LOT. Overall great people, and I believe in their software development team and are always coming up with ways to make it better.

PROS

1. CUSTOMER SERVICE. 2. The ability to scan directly into pt EMR 3. The ability to make and print deposit slips 4. Text reminders - patient communication pkg was easy 5. End of Day process 6. The appearance and personalization on the schedule

CONS

1. Too many variable options for running reports. 2. Doesn't integrate with a lot of other platforms/not many choices for POS company, online scheduling, clearing houses. 3. The registration lay out is choppy, when talking with ins there is a lot of flipping back and forth/Date of birth on one page, insurance on a couple of different pages. 4. It is not cloud based, the software has to be downloaded, therefor you cant see the schedule or work from anything but a PC that they have downloaded the software on. 5. The cost. Anything outside of the normal day to day is an extra monthly charge. The base price is a little higher and then your adding on for any extra services. An additional Dr fee is $85 per month where as most others are covered with at least 2 providers.

Reason for choosing PracticeStudio

I was not here to choose them. 30 years we have now gone to a different software.

Tate

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2019

Difficult to use, lacking customer support

While we understand integrative practices present a unique challenge for EHR systems, we feel PracticeStudio has a ways to go before all our needs are satisfied. We are planning on staying with them for now, but only on the hope that some of these issues will be dealt with.

PROS

PracticeStudio is one of only a few EHR systems out there that can handle a multi-disciplinary healthcare practice like ours. It offers billing and storage of medical records, as well as documents and other important parts of treatment.

CONS

Many of the functions are not intuitive and the database reports do not work. It is also difficult to maintain organization given the number of capabilities and intricacies of them all. We are also often frustrated by the customer support and feel the team members can be rude and dismissive of our issues.

Carey

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed August 2014

Office Manager/Certified Professional Coder view of Practice Studio

The scheduling functions are wonderful and very easy to modify. In a typical day we start with 20-30 patients scheduled for one Chiropractor and will turn over 30%, have another 10 patients call in and 5 to 10 patients walk in. The billing and reconciliation functions are also smooth and easy to use. The codes can be modified to automatically include modifiers. The premade reports are adequate. They can be modified but it is not intuitive. And exporting the data to modify for other use can be problematic as some fields don't make it to an excel spreadsheet. The customer service is beyond reproach! All the support staff are supportive and responsive. The training videos online are wonderful and very helpful! I like that the personnel not only will fix my issue - they will show me how to make the modifications for myself for my future needs. The charting screens are very touch screen friendly. The only drawback is the occasional need to hit an extra button to navigate. It is not intuitive as to when you can go directly to a screen and when you need to hit the "Next" button. For achieving Meaningful Use - this company has it dialed in. They have specific videos to help make the process much less daunting! I am very happy with this product and would strongly recommend it to other offices.

Vendor Response

Carey: I just wanted to let you know that there are some solutions to the items that you mentioned. First of all, there are some navigation features that I would imagine you might not be taking advantage of. Here is a blog post that will explain some of those tips including the swipe method (http://www.practicestudioblog.com/tips-and-tricks-chart-navigation/325). This will save a lot of time. Second, regarding the Excel exports, you are right that in the past this has been a problem. However, this has been resolved starting in build 16.1.0.1 or later. We have totally revamped the reporting engine including the export to Excel which when exported, looks just like the report. Thanks for your business and continued support! I hope this helps!

Replied August 2014

Susan

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed February 2017

Great Support!

Best aspect of this product is the technical support. Very strong in meaningful use implementation. We have used this product for 10+ years.

PROS

Techical support, easily accessible and well-produced training videos, meaningful use assistance, working with the same technical support staff for 10+ years. You cannot find that type of consistency in staff anywhere these days.

CONS

Pricey for our small office.