Only has went down a few times while we were open. The scheduling system is great, the note taking is good as well. Getting reports for specific things is a challenge in the scheduling system. The customer service is pretty good- You send in a ticket and wait for someone to get back to you, which is good if there is an issue that can wait. Not good if it cannot wait. It's easy for them to take over a single computer that is having issues and getting it resolved quickly.

We have more than 1 location and it's easy to switch between them. We can schedule, Do patient notes, run reports, integrate with other software such as texting software, good training videos.

We have many different providers doing very different things and this software isn't very friendly for that.

The scheduling functions are wonderful and very easy to modify. In a typical day we start with 20-30 patients scheduled for one Chiropractor and will turn over 30%, have another 10 patients call in and 5 to 10 patients walk in. The billing and reconciliation functions are also smooth and easy to use. The codes can be modified to automatically include modifiers. The premade reports are adequate. They can be modified but it is not intuitive. And exporting the data to modify for other use can be problematic as some fields don't make it to an excel spreadsheet. The customer service is beyond reproach! All the support staff are supportive and responsive. The training videos online are wonderful and very helpful! I like that the personnel not only will fix my issue - they will show me how to make the modifications for myself for my future needs. The charting screens are very touch screen friendly. The only drawback is the occasional need to hit an extra button to navigate. It is not intuitive as to when you can go directly to a screen and when you need to hit the "Next" button. For achieving Meaningful Use - this company has it dialed in. They have specific videos to help make the process much less daunting! I am very happy with this product and would strongly recommend it to other offices.

While we understand integrative practices present a unique challenge for EHR systems, we feel PracticeStudio has a ways to go before all our needs are satisfied. We are planning on staying with them for now, but only on the hope that some of these issues will be dealt with.

PracticeStudio is one of only a few EHR systems out there that can handle a multi-disciplinary healthcare practice like ours. It offers billing and storage of medical records, as well as documents and other important parts of treatment.

Many of the functions are not intuitive and the database reports do not work. It is also difficult to maintain organization given the number of capabilities and intricacies of them all. We are also often frustrated by the customer support and feel the team members can be rude and dismissive of our issues.

Best aspect of this product is the technical support. Very strong in meaningful use implementation. We have used this product for 10+ years.

Techical support, easily accessible and well-produced training videos, meaningful use assistance, working with the same technical support staff for 10+ years. You cannot find that type of consistency in staff anywhere these days.

Pricey for our small office.

Practice Studio has powered our practice for more than ten years. The thing I respect most about Micro Four is their ability to shepherd Practice Studio through constantly changing technical and regulatory environments. However, it's not enough that the product be up to date in both of these areas. We need help USING the software in the most effective way to achieve excellent patient care and incentives through programs such as Meaningful Use and PQRS. This is where Practice Studio's EXCELLENT customer service comes in. Their technical staff is the most experienced and accessible that I have come across in the use of any software product. I feel it says a lot about an organization when you are able to speak with the some of the same support staff over a period of more than ten years!!! Our office switched software products briefly a few years back and boy did we appreciate then what Practice Studio offers in terms of technical support! We headed back to Practice Studio within a few months. Practice Studio is the best of both worlds: established with a great track record and technical support but always on the edge of what is coming next. I highly recommend this product.