--- title: "Microsoft Bookings Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Bookings. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Bookings is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/microsoft-bookings-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Microsoft Bookings](https://www.softwareadvice.com/medical/microsoft-bookings-profile/) / Microsoft Bookings Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/microsoft-bookings-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/microsoft-bookings-profile/alternatives/) # Microsoft Bookings User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 168 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 95 reviews (57%) - 4 stars: 55 reviews (33%) - 3 stars: 13 reviews (8%) - 2 stars: 3 reviews (2%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Its integration with Outlook and Microsoft Teams makes it convenient for both in-person and virtual meetings. While the interface and customization options could be more intuitive and flexible, it has been a reliable tool that saves time and improves scheduling efficiency. - It makes appointment booking easy with a clean interface for both admins and end users, and it syncs well with Outlook calendars to avoid double bookings. - Another great feature is that you can make special booking links that allow people to book meetings with you and your colleague(s), showing only available slots when all of you are free for a call! ### Most mentioned cons - The customization features are also somewhat limited compared to some dedicated scheduling platforms, and I've occasionally noticed small syncing delays with calendar updates. - Bugs and quirks can pop up at times, such as syncing delays or booking pages not behaving as expected. - The only issue I had with Microsoft Bookings is that it is not great value for money. When compared to similar systems within Outlook or Microsoft calendar it is not required. ## Microsoft Bookings customer reviews Showing reviews 1-25 of 168 (page 1). ### Made volunteer signs easier! - Overall rating: 4/5 - Reviewer: Bianca S. - Verified reviewer: Yes - Industry: Events Services - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Bookings served its purpose and automated our volunteer sign up process. We created and built in reminders (text and email)for volunteers.before bookings, thus process relied on an administrators remembering to send an email. I am pleased with Bookings and what it offers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Microsoft bookings is a great tool to use for creating reseevations for internal meetings or operational reservations. Our office has used this to allow for volunteers to sign up for volunteeer opportunities in our office. It allow users to see a page of availabile time slots and they can select the time and sign up. We created this system with our IT team. They walked us through the process. Once shown how to customize and build the volunteer options, it was easy to understand and replicate. I was able to add information about the expectations regarding the volunteer opportunity and send reminders closer to the date. #### Cons What I wish was better was more customization on the booking page. The page the volunteers see. Also, the creation of the time slots took some time to understand. I wish it was easier to understand without an in person tutorial. --- ### A standard for booking management if you are inside the Microsoft Ecosystem, otherwise keep searching - Overall rating: 4/5 - Reviewer: Francesco P. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I was looking for a booking solution for both internal and external meetings that would suite my brand and need. Overall this is a solid solution, but if you want customizations and more importantly, to work with other softwares, you may need to check other alternatives #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros A great solution if you already work (or planning to work) with other microsoft solutions like Teams or Outlook in a cohesive ecosystem. It solves you a great list of headaches! It also comes at a very cheap price point and it's easy to implement with forms and pages. #### Cons If you want more customization options for your business or plan to use other products integrate with Microsoft Bookings, that are outside of Microsoft native programs, then you should think about it not twice but thrice. #### Reasons for switching to Microsoft Bookings We needed a more automated and easy to implement product --- ### Great Tool To Create Bookings At Work Integrated Directly Into Your Office Ecosystem - Overall rating: 5/5 - Reviewer: Jesse Z. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Bookings has been a great tool to book meeting to meet with colleagues and clients and is tied to your organization's Office account so that you can have it professionally tied to your organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros This tool is tied directly to your company's Office 365 account, so you can easily create a calendar booking site that your colleagues and clients can reserve time to meet. Additionally, a Microsoft Teams link can automatically be generated for virtual meetings. Also, you can create a booking page for yourself or a shared one with colleagues to have multiple people on a team that can be booked to compare times and who works best. #### Cons There is no option to connect your booking page with any other video conferencing platforms, which makes you have to use Teams even if it's not the most viable option. Additionally, it would be nice for your page to have a banner or image theme to make it visually appealing. --- ### Better than nothing - Room to improve - Overall rating: 3/5 - Reviewer: Shannon A. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall - Positive. It's certainly better than nothing if you're already using the Microsoft 365 suite of apps. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is nice to be able to link a calendar to an email to help with groups trying to book a time together. #### Cons It's pretty cumbersome to setup for groups and relies on one person chasing the rest on a group to ensure their calendar is actually up to date. --- ### MS Booking Review - Overall rating: 5/5 - Reviewer: Kyle V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Using MS Bookings saves a lot of my time rather than doing phone tags with a customer. This lets them select a time on my calendar instead. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setting up appointments is really great, this also adds a link to your signature whenever you email. #### Cons No issues encountered so far. Although it does glitch a bit when creating custom schedules but it’s easily fixed. #### Reasons for switching to Microsoft Bookings Currently using Microsoft Products. Avoid paying more for what we already have. --- ### Microsoft Bookings is Great for Small Businesses - Overall rating: 4/5 - Reviewer: John W. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is good! I would recommend this as an option to any small business wishing to find an affordable yet robust option for scheduling appointments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's somewhat simple to learn and fairly intuitive. The interface is laid out well and easily navigable. Scheduling is pretty straightforward with the ability to setup individuals within your team. When configured properly it works quite well with Outlook calendars. Cost is reasonable for my business, and payments can be paid out yearly or monthly. I've not had to contact customer support, but using AI tools like CoPilot have helped me figure out most of any issues I've had with it. When properly connected to Outlook, the reminders / notifications via Outlook work perfectly. #### Cons I had some trouble connecting it up to my Teams app installed on my computer. It simply would NOT add a calendar event. I also had trouble getting the Online Chat option to work through my website and enabling the Booking option through it. However, upon adding a connector (which took some research) I was able to get the calendar issue resolved. The Booking issue in the Online Chat eventually worked out, but I cannot remember how I fixed it. Lastly, the load times of the scheduling app can be a bit lengthy when embedded on a website. #### Reasons for choosing Microsoft Bookings Much cheaper. The cost of TimeTap was way outside of my budget. Plus, with an Office 365 account, I get a LOT more things (SharePoint, Word, Excel, Outlook, OneDrive, etc). --- ### Must install and use for finding avaliable timeslots for people to book - Overall rating: 5/5 - Reviewer: Ray W. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using it and people book with me daily using this app. it's easier than me finding time slots and afterwards sending them to people #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Helps people book meetings based on my outlook calendar easily and find open slots and spaces, it's great value for money and the learning curve is very easy. #### Cons It cannot work with google software, so it has to be microsoft stack like outlook and outlook for web #### Reasons for switching to Microsoft Bookings Excel spreadsheets are a thing of a past, it's not easy to manually find the available time slots --- ### Great for quick appointment scheduling - Overall rating: 4/5 - Reviewer: Lauren S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Microsoft Bookings makes it easy for me to manage appointments for myself and others. As an administrator, being able to quickly manage appointments is a must and this service makes it easy. #### Cons Some of the booking templates feel limited. I also was unable to make use of the shared booking pages for my organization, but I am sure they are helpful for others. #### Reasons for choosing Microsoft Bookings My employer prefers Microsoft products to others. --- ### Simple Scheduling Tool That Saves Time but Feels Limited Compared to Dedicated Solutions - Overall rating: 4/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft Bookings is a reliable and simple scheduling tool that works best for organisations already using Microsoft 365. It’s great for straightforward appointment management and integrates nicely with existing tools, but it can feel limited if you need more advanced features, flexibility, or deeper control over booking workflows. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Microsoft Bookings is a handy and straightforward scheduling tool that works well within the Microsoft 365 ecosystem. It makes appointment booking easy with a clean interface for both admins and end users, and it syncs well with Outlook calendars to avoid double bookings. Setting up services and availability is fairly quick, and automated reminders via email help reduce no‑shows. For basic scheduling needs, it does the job efficiently and removes a lot of back-and-forth when arranging meetings or appointments. It also benefits from Microsoft’s security and compliance framework, which is useful in business environments. #### Cons Customer Support can be limited unless you have a higher-tier Microsoft support plan. There’s a bit of a learning curve when configuring services, staff availability, and policies properly, especially for more complex setups. The feature set is fairly basic compared to dedicated booking platforms, with limited customisation and reporting options. Bugs and quirks can pop up at times, such as syncing delays or booking pages not behaving as expected. Scheduling works well for simple use cases, but struggles with more advanced scenarios like complex resource allocation. Reminder functionality is useful but basic, with limited flexibility or custom workflows. --- ### Easy to navigate - Overall rating: 5/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Bookings has been positive. It simplifies appointment scheduling by automating bookings, confirmations, reminders, and calendar management. Its integration with Outlook and Microsoft Teams makes it convenient for both in-person and virtual meetings. While the interface and customization options could be more intuitive and flexible, it has been a reliable tool that saves time and improves scheduling efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft Bookings was how easy it made scheduling appointments. The automatic confirmations and reminders helped reduce missed appointments, and its integration with Outlook and Microsoft Teams made managing calendars and virtual meetings simple and efficient. #### Cons The customization options for the booking page and appointment workflows felt somewhat limited. It also took some time to learn where certain settings were located. --- ### Microsoft Bookings Review - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Similar to outlook, made it easy to navigate and setup. Also the ability to share was a plus. #### Cons It a great product and there is nothing to dislike. #### Reasons for switching to Microsoft Bookings I still use outlook, but I also use Microsoft bookings as this software allows me to share my calendar wth those outside on my employment. --- ### The best Booking program I have ever used - Overall rating: 4/5 - Reviewer: Megan H. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience learning how to use the program. It's an inexpensive way to schedule clients, meetings, and much more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to schedule, reschedule, and set reminders for appointments #### Cons I really enjoy everything about bookings #### Reasons for switching to Microsoft Bookings It costed me too much and it was not efficient enough to handle my work load --- ### Great tool but limited options - Overall rating: 3/5 - Reviewer: Claude Real T. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It works great for booking but very limited options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Functionality: 2/5 #### Pros Booking is great to create reservation pages to book time with other people. Also when you have a service in your organisation it helps book the schedule of a team. #### Cons I find booking a little useless since you have the functionality Find Time in Outlook that really simplify booking time and meeting with other colleague. If booking had more options to book rooms from various levels and various locations I think that would make this product even better. #### Reasons for choosing Microsoft Bookings I didn't choose Booking, I tried it for a while, but the lack of options of the tool was too great to be helpful. I recently started using Koalendar and find it much better. --- ### Share your calendar with Bookings by Microsoft - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use. #### Cons I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment. #### Reasons for choosing Microsoft Bookings It was included with my Microsoft Office 365 Subscription --- ### Easy Scheduling Tool - Overall rating: 5/5 - Reviewer: Joan C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Microsoft Bookings is great since our business is already using Microsoft 365. I found that it was very user friendly and easy to manage appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that Microsoft Bookings seamlessly integrates with my Outlook and other Microsoft suite programs. It is very easy to use and set up. #### Cons I found that although integration was easy while using other Microsoft programs, there were some syncing issues with apple users. --- ### Bookings! A great way to keep my meetings and tours easily accesssible to customers - Overall rating: 5/5 - Reviewer: Kara S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it's been easy to use and figure out without having to look up videos or tutorials. I love the integration with the other Microsoft produces I use, keeping me organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is support easy to use and set up for simple meetings. I've played with it for more advanced bookings for tours and groups and I'm excited to get started using it! I love that you can add logos and customize your booking page. I love that it integrates with my outlook ap and calendar. #### Cons I can't figure out how to make certain changes or delete a shared bookings page, even as the administrator. It would be nice for customers to be able to pay through the bookings page. --- ### Microsoft bookings review - Overall rating: 5/5 - Reviewer: Luke T. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very useful tool for producing booking requests and organising events with numerous of different attendees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good value for money for managing any kind of booking processes. Generally very helpful software. #### Cons Although it is well priced, there are a few free versions of alternative software which could in time be more competitive. --- ### Straightforward, affordable and logical booking/meeting scheduling tool - Overall rating: 4/5 - Reviewer: Eddie W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Affordable and logical booking/meeting scheduling tool that may no thave the flashiness of competitors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easily accessible and logical way of scheduling meetings #### Cons Not as flashy/presentable as other tools #### Reasons for choosing Microsoft Bookings Easier integration with existing Outlook --- ### Microsoft Bookings keeps you where you need to be! - Overall rating: 5/5 - Reviewer: Desiree G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great. Customer service is on point and works great to manage and help me figure out the few issues i have had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its ease of use. Some scheduling software can be confusing and yiu have to look here and there for appointments. With this everything is connected and stored in easy to find files. It can be used with other Microsoft apps and is found in a lot of the Microsoft 365 subscriptions and the Office 365 subscriptions. That makes it so simple and easy to acess everything and when your trying to manage a lot appointments its nice to be able to have everything in multiple places and easy to acess. #### Cons I have had issues with the Microsoft Bookings app on my phone. It will occasionally close or freeze on me. --- ### Microsoft Bookings for School Parent-Teacher Conferences - Overall rating: 4/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This system has saved us countless hours and a great deal of confusion for scheduling parent-teacher conferences for 60+ staff and 1000-or-so families. It is easy for those making bookings, and staff have immediate access to the details of their bookings through their O365 calendars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease of use, 24/7 availability for clients, minimal staff time required for setup and administration, automatic calendar / Teams meeting creation for staff, reminder emails for everyone involved. #### Cons Initial configuration is time-consuming and not always intuitive, and there is no way to remove the wildcard "Any staff" option from list of staff members clients can choose. --- ### Microsoft Bookings - Overall rating: 4/5 - Reviewer: Becca A. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Saved us so much time, and back and forth emails. We would not be able to do our seasonal hire without it. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Our very small team annually hires over 150 people over the course of a few months. Having the ability for our team to sync their calendars/availability and let interviewees book their own interviews has been a game changer for us. Saves so much time and effort. It auto syncs with Teams so everything is taken care of. And since its built into the Microsoft suite it wasn't a separate program we needed to pay for. Bookings really runs itself once you've set up your parameters, which is so important to us. #### Cons As we are using it for interviews, we must have two of our own staff present on the interview. Teams can't book with two of our team without me making a built in team of every pairing. So I do have to manually enter the second interviewer, which is frustrating. This is the only downside we have found with bookings. #### Reasons for choosing Microsoft Bookings It was free (within our Micrsoft Suite of products), and did nearly everything we needed. The only feature it couldn't do was easily worked around. --- ### Smart & Easy Online Booking System - Overall rating: 5/5 - Reviewer: Abid S. - Verified reviewer: Yes - Industry: Banking - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Microsoft Bookings is a very simple and flexible booking system and i am using this excellent service for last many years and my overall experience is very incredible with this service of Microsoft. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Bookings is helping businesses to manage their appointments and online bookings in a very smart way. They are also offering free trial version which is very good for checking and testing of service and later you can purchase it for enjoying complete benefits of this amazing service. You can cancel and reschedule your bookings without any hasstle and this service keeps you up-to-date with upcoming events and developments. #### Cons I would like to see more features and simple integration with other microsoft products then this service will further enhance there capabilities. --- ### Not quite ready, but close - Overall rating: 3/5 - Reviewer: Brian J. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such. #### Cons While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency. In order to use bookings, you need to add everyone that uses it to the staff, AND, you have to give them full admin control. If someone gets to create bookings, they can also go in and muck with all of the settings. Horrible! The next access tier down is that they can view bookings, but not create or modify them. That's next to useless, if you ask me. Also, every staff member's calendar now shows up in bookings. If you have a receptionist making bookings, there would be no need for their calendar to show up. In the Teams version of the app, you can remove the useless calendars. On the web version you cannot. But on the Teams version, you only have very rudimentary options for creating a booking, so you need to use the Web app to access it. The home page in the web app is useless. It's got buttons for setting up the first time, but not what you need for day to day stuff isn't there, and there's no apparent way to change it. In the calendar page, you can create bookings. There are boxes for customer notes and internal notes. However, once you put anything in there, the boxes are no longer labeled as to what they are. Horrible design. --- ### Just Falls Short - Overall rating: 3/5 - Reviewer: Thomas F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros As with so many things from Microsoft, this software just falls short of delivering what we need. I operate a consumer bankruptcy practice and I deal with consumers, so text message reminders are a must. The text message reminders in MS Bookings do not work. The texts often give a time 2 to 3 hours after the actual appointment. I have spent quite a bit of time reading about this and changing the time zone settings. I have contacted customer support. They want me to run several tests on how I do things and show them why I am not scheduling the appointments correctly. Another drawback is that there are 0 integrations. MS Bookings does not even integrate with MS Outlook! If your client enters the contact info to book the appointment, wouldn't it be a no brainer that you could them move that over to Outlook? Sure. Can you do it? NO! I am moving to a service that will correctly text out the reminders and cut out entering the contact info multiple times. #### Cons Accurate Text message reminders and integrations at least with other MS products. #### Reasons for choosing Microsoft Bookings It was free with my Office 365 subscriptions. --- ### Do and don't do - Overall rating: 5/5 - Reviewer: Rayshawn R. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Doing good for my info to stay in #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, important info stays in, nothing never to hard or challenging to fix #### Cons Correcting my logins, making sure I no one hacked my page ## More reviews [Next reviews](https://www.softwareadvice.com/medical/microsoft-bookings-profile/reviews/?page=2) --- Microsoft Bookings Reviews, Pros and Cons - 2026 Software Advice