MindLinc Software


 

MindLinc is an ONC-ACB compliant ambulatory behavioral health electronic health record (EHR) system suited for practices of all sizes. This software can be installed both on-premise and in the cloud.

MindLinc is a comprehensive EHR system that can be integrated with call center, scheduling, clinical care, billing and claims management, regulatory management and outcomes management.

This system features referral management, crisis intervention-intake, medication management, case management, outcomes management, forms-document designer and more.

The treatment planner integrates patient-specific, discipline-specific, multidisciplinary treatment plan and progress notes. MindLinc also offers industry standard assessments and evaluation instruments including more than clinician and client rated scales.

MindLinc also provides a reporting and dashboard feature, which helps executives, managers, executive staff and clinicians an interactive and parameter driven reporting and create it as per the end-user need and allows them to run and re-run reports.

 

MindLinc - Reporting
 
  • MindLinc - Reporting
    Reporting
  • MindLinc - Progress notes
    Progress notes
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

4 Reviews of MindLinc

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Michael from Edgewater
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

This has been a nightmare.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Some configuration can be done by administrator such as notes, forms etc. Clinical staff can only see the billing codes they need to avoid selecting the wrong codes.

Cons

System development/customization is poor or at the least not a priority.
You need a DBA on staff to maintain the database. Mindlinc's support does not seem to cover this. (Not mentioned up front.) Company does not seem to have enough resources to meet the needs of customers. We have had a minimum of 7 meetings with management and still have some of the same issues with the software since implementation. It has not been user friendly. Users constantly get error messages, and system freezes up daily.

Review Source: Capterra
 

Katie from CenterPointe Hospital
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2016

June 2016

Dangerously poor EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Mindlinc for nearly 4 years in an outpatient mental health clinic setting. I had previously used 3 other EMR programs, and have since tested 2 others. Mindlinc is the worst of the 6 systems I have used, by far, and the only one that I would never, under any circumstances, recommend to anyone.

Pros

It is specialized to behavioral health, which is uncommon among EMR's.

Cons

It is not chart-based, so to switch from patient notes to patient demographics (such as when returning a patient phone call), the user must back all the way out to the main menu and enter a different screen. It is impossible to have one's schedule open while a patient chart is also open. Most concerning to me, every time the software is updated, some other part of the system stops working correctly. For example, after one update, medications started disappearing from patient medication lists when no one had discontinued them. This led to patients calling for refills and being denied because staff thought the medication was no longer active. After another update, the prescription generator stopped calculating the number to dispense, and would automatically enter "30," leading to many e-prescriptions for the incorrect number and numerous calls from confused pharmacy staff. I could give dozens of other examples. In 4 years using this software, some of the problems have never been fixed. I have a collection of kludges and workarounds to try to make use of this software as efficient as possible, but some of the problems it has are just ridiculous. I currently have to manually change the print orientation every time I print C-II prescriptions (Mindlinc can't do electronic controlled substance prescriptions), which takes 4 extra clicks and adds an average of 30 minutes wasted time to each work day.

Advice to Others

Don't. Just don't.

Review Source: Capterra
 

Rolph from AMHC

March 2016

March 2016

Misery

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Excessive implementation time and experiencing a litany of problems with diagnosis module, billing and practice mgmt module, calendar, and platform stability. Staff have left our agency due to the inadequacies and user-unfriendliness of this product.

Review Source: Capterra
 

J from N/A

November 2014

November 2014

Stay away from Mindlinc

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Mindlinc has been inadequate since we began using it. It is not stable, it is not user friendly, it is not very customizable, and it is not suitable for mobile computing. This is a poor product.

Review Source: Capterra