The note-taking and billing features have been invaluable. They have also been an asset in training new therapists and fieldwork students.

The auto-text note-taking feature is amazing. It has made the greatest impact on our practice in terms of efficiency and time-saving factors. We also love the ease of billing, which is on a nightly schedule. We had previously been managing this manually.

There is not a uniform place for each client to see each session note, instead, you need to go through the calendar. When we open a document, it first downloads instead of automatically appearing.

My Best Practice has greatly reduced the amount of time both our clinicians and our practice manager are spending on the mundane administrative tasks that are required to run an effective therapy practice. Their support staff has been very communicative regarding any questions we have had while learning how to use the system, and we've even seen some big changes to the platform just in the few months since we started using My Best Practice. The site seems to have a great foundation built with evidence-based therapy in mind, which is a huge asset for our practice.

The features our staff were most excited about when switching to My Best Practice were the routine outcome measures and the ability to create cohorts to configure custom scheduling of various surveys. It has all of the same features as SimplePractice, but it is laid out in an easier to use fashion. The site is not inundated with a slew of niche features that clog up the interface and make it harder to complete our day-to-day tasks. Our clients also have really enjoyed the ease of using their client portals.

Migrating from SimplePractice definitely took some additional time and effort from our practice manager to ensure that all of the data transferred correctly, but the My Best Practice team was very responsive to our needs and helped us in every way they could along the way.

I love that I can easily track progress and homework assignments.

There are not many reminder features to make sure clinicians didn’t accidentally miss a note or an overdue balance. Also, there is no way to differentiate between “missed”, “late cancel”, and “cancelled”. Customer service is adequate, but might not respond until the next day. Finally, it could really use better integration with tablets. (I would love the ability to share my iPad screen, for example).

I really enjoy using this product. I am not exaggerating. Having the software construct my note in real time using scripted phrases reminds me of the interventions that I used in the session and also suggests interventions that I'd like to use.

What I like most from this software is the ease of use of keeping a schedule, charging clients, and writing psychological notes. Implementation was seamless because the calendar drives the workflow and that is intuitive in our practice.

I can't wait until I can use the software video service. My employees need the video service to work on a cell phone (their device of choice).

A big learning curve but very responsive customer support. Overall we are very happy to have moved to MBP!

Scheduling, clients' portal, billing, and document accessibility. We needed a system that would help us move away from paper records and give our OTs and clients easier access to the information. Also, a system that would allow the OTs to manage their clients' sessions and write clinical notes with ease. Overall we are very happy with MBP, and once we got more familiar with the system and establish a relationship with customer support, many of the issues are getting either resolved or we can work around them.

It has a big learning curve, and as with all these systems, it needs to be so many things for many different practices that it is not perfect for our particular company. It has some things we don't need, and it misses others that would improve our user experience. It is a bit glitchy, and sometimes it is not very intuitive. IT NEEDS A COMPREHENSIVE USER MANUAL AND VIDEO DEMONSTRATIONS!!!! It also needs a client's portal user manual.