Myriad

RATING:

4.2

(6)
Overview

About Myriad

Myriad Health is a truly free practice management, billing and e-prescription platform for medical practices. Recognized as a no fraud healthcare business under Visa and MasterCard's healthcare program, these services are available to practitioners just by accepting credit cards. Myriad's exclusive solutions, including a copyrighted patient approach and check-in methodology, as well as specialized forms and abilities, empower offices to get paid more frequently at the time of treatment and also reduce their billing costs and accounts receivable balances. Myriad Health is a cost-effective, all-inclusive practice management solution for any private practice.

Myriad Pricing

This is monetized exclusively through the credit card processing services. All services are included and guaranteed to be a substantial savings over any other cost combination for the same services.

Free trial: 

Available

Free version: 

Available

Take control of your interface with our new dashboard. Each user can drag, drop and format a custom dashboard that fits their needs. Graphs and charts allow you to track progress and percentage improvements month-over-month at a glance!
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Myriad Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4.5

Functionality

3.5

Most Helpful Reviews for Myriad

6 Reviews

Sophia

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2023

The next great EHR

Amazing team. Always accessible.

PROS

Customization and rapid advancement /improvement of features.

CONS

Access to billing and the ease of use for my biller. It’s challenging to do your own billing if you are not part of use myriad billing. It’s hard to track your claims and appeal when you independently bill. This this needs to be more available for independent use without need to use myriad billing.

Reason for choosing Myriad

Cost and the goals of myriad

Reasons for switching to Myriad

Cost and vision of the myriad EHR

Rhonda Kay

Mental Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

Growth and Transition for Private Practice.

I am sure there are many other areas where training will be needed and learning them will only enhance both Myriad and Illuminated Pathways Family Therapy, LLC. I do look forward to a long relationship with Myriad and believe we have made the right choice. Being patient with all the changes is worth the end result.

PROS

A growing practice comes with excitement and discomfort and to keep a positive, forward movement to accommodate all staff and patients we knew we needed to make a change. We understood the implementation was going to be a work in progress so allowing for all customizations to personally fit our practice, we needed to be patient. The support with Myriad has been commendable and helpful when learning all the nuances Myriad provides. I really like the idea that there are no extra fees for multiple users. This helps when looking at a system that can grow with us and meet our specific needs. The training provided by Myriad for each staff member is greatly appreciated. The ease of digital contact in the bottom corner to allow for online communication is also a great feature.

CONS

The wonky, initial interface for patients and Myriad regarding PHI and initial paperwork. I would like to see this as a smooth process so the patients are not hunting for all the various emails/texts to complete the process before their first appointment. Patients complain over this when in appointment. I look forward to this being fixed.

Reason for choosing Myriad

I liked that while it has its standard processing components, it was able to be customized to a great deal for how we work and what needs we have with patients and multiple family members.

Reasons for switching to Myriad

The old system - additional users was costly and it did not provide Clearing House for insurance processing.

Vendor Response

Thank you so much for your thoughtful review! We are excited to announce an all new patient check-in flow, launching this month! We are also building a kiosk interface for in-office intake! More to come, we appreciate your partnership!

Replied September 2023

Lindsey

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed April 2024

Not useful for complex practice

I had such high hopes that an innovative company would upset the current marketplace for EMRs. However, they do not have adequate clinical understanding to be able to structure their system to be functional. It was absolutely not worth it. In their defense, their customer service is very responsive and they really did push many updates to try and improve their system during our usage. However it was just not enough and we can no longer work with this system.

PROS

It has a good interface that is very intuitive. Very easy to bill.

CONS

This is an unstable system that routinely will exit and require re-login, counted as many as 12 logouts in 1 workday, per person. Terrible integrations, were not able to see medications at all for weeks. The workflow for prescribing and referrals is cumbersome and easily times out. Using this system reduced our monthly expenses significantly and created significantly more work from each staffer and physician. Autosave usually works, but sometimes an entire template would be wiped out. Autosave also causes an unstable cursor so typing in a box would be cancelled or the cursor randomly moved to another location. Importing data from previous EMR was a nightmare, and demographics did not map out correctly, requiring that we manually update those entries. Coding a visit takes too long because you have to search each individual code and it takes several seconds to populate each time. It would randomly not assign fees to E/M codes. It would randomly eliminate billing information and you would have to exit the superbill and re-enter to repopulate. Sometimes this would take several attempts. This is not a good system for a practice that has multiple users in different job descriptions and/or has complex patients.

Reason for choosing Myriad

No monthly fee. Integrated billing. New concept in EMRs.

Reasons for switching to Myriad

Advanced MD is too expensive............

Zeva

Mental Health Care, 51-200 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Easy to use

PROS

Myriad is a platform that is simple to use. Easy access to patient charts and billing is made at ease.

CONS

The platform is always being upgraded, whatever I found the least helpful was fixed with the upgrade.

Vendor Response

Thank you Zeva for taking the time to rate our software. We love hearing from our clients and value your feedback as we continue on our mission to keep healthcare private.

Replied March 2024

Diana

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Dr Scala Dmd

Fantastic-simple, efficient, and great knowledgeable support

PROS

The simplicity and service is outstanding

CONS

Only wish I would have used it sooner.

Eric

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Best ever!

PROS

Everything is amazing. [sensitive content hidden] are always so helpful

CONS

Nothing. Everything has been great all the time

6 Reviews