iSalus EMR

RATING:

3.5

(37)

About iSalus EMR

All-in-One EHR & Practice Management Software You’re great at providing top-quality care. We’re great at helping you do that. Our specialty-specific EHR/PM has everything your busy practice demands. We provide peace of mind through flexible workflows, attentive customer support, and 20 years of experience improving practice revenue while lowering barriers to care. We focus on the following Specialties: - Nephrology - Urology - ENT - Orthopedic - Neurosurgery - Pain Management An accompanying mobile app for iOS and Android features dialysis rounds, hospital charges, charting, a secure communication platform, ePrescribing, mobile imaging, and voice dictation. This allows nephrologists that are traveling from location to location to have access to the most critical pa...

iSalus EMR Pricing

Standard Package: Starting at $650 per month per provider. Contact iSALUS for customized pricing

Starting price: 

$650.00 per month

Free trial: 

Not Available

Free version: 

Not Available

iSalus EMR Reviews

Overall Rating

3.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for iSalus EMR

1 - 5 of 37 Reviews

Marti

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Joining the 21st Century

We are a small, single provider medical speech pathology practice. We knew that electronic medical records would benefit the business, but weren't sure which company to use since we were so small. We found Isalus, and we are so glad we did. We utilize the following parts of Isalus: electronic scheduling and reminders, electronic medical records and billing m.d. We transitioned our patient scheduling and electronic medical records into Isalus in late 2015. Because our records were mainly on paper, I did a substantial amount of data entry in order to get all our active patients loaded into Isalus. I found the data entry screens to be easy to navigate. The electronic scheduling system built into Isalus is great. We subscribe to the reminder service, and that has cut our no-shows and late cancels dramatically. It's simple to move and cancel patients and schedule recurring appointments (something essential to the type of practice we have). In September 2016, our old billing vendor announced they would close their company at the end of the year. We needed to get up and running quickly with a new electronic billing system, and it was nearly seamless to transition to Billing M.D. Our old system had been an antiquated DOS based data entry, with the claims submission, invoice printing and mailing done off site. Using Billing MD has streamlined our insurance claims processing, and we now print and mail our own invoices. It's been an outstanding change for us. Here's why: -I am in control of the billing from start to finish: our provider gives me the information for the superbills (he doesn't want to do them himself), and I enter them quickly at the end of the day. -I can submit claims immediately --- our old vendor only submitted claims once or twice a week. By having the control over claims submission, I have dramatically reduced the turnaround time to receive payment from insurance companies. -EOBs go straight into Billing MD, cutting down errors and dramatically reducing the time I used to spend accessing, printing, deciphering, entering and posting insurance payments. -Printing invoices is slick. All I had to do was find an envelope vendor! The best part of Billing MD is how much information I can access on an individual patient: patient demographic, insurance information, history of claims, detail of claims, payment, patient balance .... all basically from one screen. The support team has been TERRIFIC.

PROS

Fully integrated, able to choose various parts of the product that we need, don't have to pay for what we don't need. High level of information available from one screen and pop-ups. Scheduling and Billing MD are superlative!

CONS

Because Isalus has so many features and allows the user to do so many things, there is some learning curve. Give yourself time, ask questions, and you'll get it!

Jennifer

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2017

Superior by far

PROS

The Isalus system allows nothing to be hidden. As a billing company we have used it for 15 years and it is our chosen platform and very comparative in cost. Most software ran requires massive amounts of reports to find problems. However in Isalus everything you need will return on one screen. Submitting claims in Isalus is quick and easy. As a billing company we run 3 different billing software for multiple different clients of differing specializes . Isalus is our chosen because submitting claims and posting payments takes mere minutes versus hours on the other two platforms and less app crashes. Clearinghouse reports are integrated which is a hugh time saver and does not allow rejected claims to fall thru the cracks. This system does not allow for deletion which at times is bothersome for example in deposit posting, but in the big scheme of things is very minuet, and actual is a plus from a business owners prospective, as it does not allow for things to be covered up or hidden, remember we are taking about a potential legal record and or HIPAA documentation. - you can always document the error in writing via a note or pop up in the system if it is deposit related, or demographic related change the name on the account to not make it inactive. As far as charge entry deletion for correction are available we typical chose not to do that and back out the charge with an adjustment and re enter as a new corrected record to document the event and preserve integrity of the record.

CONS

Screens and reports are small print. Collection letter is lacking functionality. Does not integrate with a merchant service for integrated credit card processing. However all in all those things are very unimportant in the scheme of review when comparing to the other two software we are forced to use due to a emr integration.

Aston

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2021

Be careful of contracts and RCM terms

This company hold you to broad contracts. We recently lost a provider and had one retire and they continue to charge us 450 per provider until our contract is up and agreed to remove those providers if we signed another 2 year contract. Also their RCM left us with loss of over 300k in AR do to lack of denial working and medical records requests. They would also post entire collections to 1 DOS in patient accounts causing us to hire other outside help to post all the payments so we could send correct statements.

PROS

I liked that there was some customization to it and in 2017 this was relatively new for most softwares.

CONS

End result documentation. Time to do notes. Work flow of the program. Takes my providers much longer to do notes then some of the newer programs we have recently tested. Also the turn around time on changes can take month and in some cases never occur.

Reasons for switching to iSalus EMR

Thought we needed a more robust software.

Lyndi

Mental Health Care, 2-10 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

iSalus for Private Practice Psychologist

We started using iSalus after trying two other online EMR and billing programs. We're were trying to go "cheap" and the first one we used was a total disaster (like, something from the early 80's), and the second one we tried was not bad, but we came up against barriers several times that they didn't think were very important (thus refused to fix), and their customer service was horrific. WELL, then we tried iSALUS - and WOW, WHAT AN IMPROVEMENT! The program is very professional (definitely "21st century/current technology" driven), way more than we expected. It is easy to use and easy to learn - so the transition was very smooth. I love the scheduler, and of course everything else interconnects, so my records, billing, history, etc. is right there at my fingertips. I personally don't deal much with the billing end, but the person that works for me has picked it up pretty quick. Our psychologist (who is definitely NOT tech savvy) has found doing his progress notes, treatment plans, etc. on iSalus's EMR a breeze! iSalus has set up the customer service in a unique way as well - so in the beginning, you have your own personal customer advocate to help you through the transition process, and a specific number of hours are dedicated to tailoring your iSalus experience specific to your practice needs. Awesome! Once the transition is complete, you move to a regular customer service department that seems to be very knowledgeable and very responsive. Now, the MOST EXCITING part (for me) is that I can now use the program on my Mac! Very important, as I don't like carrying around 2 computers when I work at home or on the road. Conclusion - Great program, fair price (way less than one that I looked at that was comparable), wonderful customer service, and a company dedicated to being the best. Love it!

PROS

Ease of use, professional/technologically up-to-date, GREAT customer service, fair price for what you get (It's really does way more than we imagined!), it is now Mac-friendly (!).

CONS

Really, I can't think of anything. Before they rolled out the Mac-friendly program it was difficult (I had to carry 2 computers) - but that changed this month.

Jeremy

Medical Practice, 11-50 employees

Used daily for less than 6 months

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Amazing!

This software has been extremely easy to integrate in our office. Thankfully they customized so many areas to make it fit into our practice. Many of the features are built for Medical Offices, but they customized it to work with our Chiropractor practice. I think the engineering and integration team at iSALUS has been a huge bonus.

PROS

The software has been very reliable compared to previous software that we have used. There has been little to no downtime whatsoever.

CONS

There are a few areas of the product that are inconvenient and that is being unable to delete charts that were done in error, as well as, deleting accounts that are no longer needed. Having to use Internet Explorer, from an IT standpoint, has been a huge downside. Is this a deal breaker? Absolutely not.