Net Health

RATING:

4.2

(249)

About Net Health

Net Health Therapy for Hospitals – Outpatient is cloud-based rehab therapy documentation, scheduling and practice management software designed specifically for hospital outpatient settings. A fully-integrated solution, Net Health Therapy for Hospitals – Outpatient drives PT, OT, and SLP workflow that moves practices through the day quickly, ensuring compliance, boosting efficiency, and supplying the tools to grow revenue. Net Health Therapy for Hospitals – Outpatient interfaces with most EMR and HIS systems through HL7 interfaces, and Plus Level Integration with Focus On Therapeutic Outcomes, Inc. (FOTO) enables users access to a database of more than eleven million therapy episodes of care.

Net Health Pricing

Custom pricing depending on each clinic. Please contact Net Health for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

ReDoc dashboards

Net Health Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Net Health

1 - 5 of 249 Reviews

User Profile

Christina

Verified reviewer

Mental Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

Alternative EMR to Epic

I used the system for almost 2 years and the training sessions really help you to understand how to perform what you need to do on it.

PROS

The software has security features that EPIC does not have the current capabilities to perform.

CONS

There are at times a few more steps to get certain processes done that not all EMR's require, however the system is easy to undo any mistakes that are done.

Pamela

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

ReDoc Features

My overall experience with the software has been an easy transformation from our old program to ReDoc, I was very nervous at first, but after I was shown how user friendly it was I was very relived at how easy it was. I really like the batch printing is nice to use for patients that I have to send weekly progress notes to insurance companies. Customer service support is very helpful when we need them..

PROS

I like the easiness of scheduling patients. Doing batch printing of progress notes for worker's comp, insurance companies & etc. the easiness of putting in patient information, authorizations & insurance information. Also they way it keeps up with number of visits patient have to help us not to go over the allotted amount.

CONS

Some times we have problems regarding how slow the system gets at times. but when cutomer support is contacted, they do their best to resolve the problem.

Reasons for switching to Net Health

It was out dated for our office.

Katie

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2020

Too many Features Don't Work

Ever since the company was purchased by Net Health, when I call support most times it keeps ringing, and then a message comes on that there is no one to take your call and the call hangs up. When you email the support team the emails don't get a response for weeks. The quality of support team went down significantly, there are maybe two or three people on the whole team that actually know the software, the rest have no knowledge and obviously have not been trained, one told me they are supposed to learn as they go, so most of the time you end up wasting your time while they read a manual.

PROS

The software has a lot of features that, if working, would make it a wonderful tool. Unfortunately, most features are spit-out by the development team half-ready, so while marketing toots these features to potential customers, in reality, they don't work. During demo, marketing glosses over screenshots of how the features supposedly work, when you actually get to use the program, you get multiple errors and there is no support.

CONS

Reports are inconsistent, data on one report (like number of sessions provided) does not match data on another report, Optima tells me it's a glitch and cannot be resolved, which seems to be a common answer from their support team. So here, I have a Revenue analysis report that displays incorrect number of treatments provided.

Brenda

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2017

Makes rehab management in SNF much easier

I have used several versions of Casamba with different rehab companies. As a manager, the reports saved me time when my customers needed quick information. I have always felt that Casamba has been user friendly to use as a COTA and manager. How to setup and do the evals needs work, but I have always found it easier to use than Rehab Optima. Love the planner!!

PROS

The planner makes planning minutes and tracking ARD's much simpler. The reports aren't difficult to get to and are a quick way to get information for my clients. The alert system aids in making sure all documentation is thoroughly completed before closing and that it is completed in a timely manner within compliance.

CONS

The evaluations aren't as user friendly for the evaluating therapists. They have to choose their goals based on CPT codes and not just on what they want their functional goals to be.

Lisa

Medical Practice, 501-1,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

Chief Quality Officer

Overall, our experience with Optima has been a very positive one! The team at Optima is always pleasant and willingly to assist to address our needs. It's ability to integrate with our partners is an added plus and important feature! Continued enhancements will be needed in the changing market and Optima always provides opportunities to provide feedback and engage in the pilots.

PROS

Excellent adherence to regulatory guidelines with great support from help desk and deployment teams! Good engagement with customer!

CONS

Billing format is difficult to reconcile due to a lot of "add ons". Need enhanced appeals management for better tracking and reporting. System doesn't adequately address the needs for use with multiple business lines for contract companies such as HH and OP.