ReDoc powered by xfit Software


ReDoc powered by xfit is cloud-based rehab therapy documentation, scheduling and practice management software for practices of all sizes.

A fully-integrated solution from Net Health, ReDoc drives PT, OT, and SLP workflow that moves practices through the day quickly, ensuring compliance, boosting efficiency, and supplying the tools to grow revenue.

ReDoc interfaces with most EMR and HIS systems through HL7 interfaces, and Plus Level Integration with Focus On Therapeutic Outcomes, Inc. (FOTO) enables users access to a database of more than eleven million therapy episodes of care.

The solution includes functional assessments, configurable workflow, and options such as integrated fax management, appointment reminders, premier FOTO subscription for benchmarking and an integrated home exercise program.

In addition to software, services are available for billing and collections as well as workflow optimization consulting.

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



25 Reviews of ReDoc powered by xfit

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 25 reviews

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Pamela from Beauregard Physicl Therapy Clinic, Inc.

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

ReDoc Assessment

Pros

User friendly, scheduling is very easy to use. Customer service feedback when there is an issue. Up dating of program very helpful.

Cons

Not being able to print out patient days of attendance at one time for insurance companies requesting notes.

Review Source

Myra from Aberdeen Physical Therapy

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Transitioning

Customer Rep and the entire team has helped me immensely. I

Pros

Easy to read and the support team has been helping staff and myself immensely and immediately. The transitioning team has provided me staff with excellent service and consideration.

Cons

Switching from redoc classic to the xfit my appointments from classic didn't tranfer over and i had to put my appointments mannnualy. Getting the ins and outs the normal stuff in transitioning.

Review Source

Doug from InBody Chiropractic

Ease-of-use

Value for money

Customer support

Functionality

July 2018

It's time to re-evaluate your therapy software

Helped us a lot more

Pros

This allows us now to do so many more things that we previously could not do with our software. Look at what you have now and compare

Cons

For me, it was a little complicated at times and a pretty steep learning curve but maybe I'm too old

Review Source: Capterra

Marion from lPittsville Therapy Services

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Staff rocks!

Pros

The staff will work hard to solve any issue I have. They will send it upward until they get an answer for me.

Cons

More complicated than needs to be. Wish there was a button to delete a line of the whole transaction.

Review Source

NATALIE from COOPER & BUSH PHYSICAL THERAPY

Specialty:  Physical therapy / rehab

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

BUSINESS MANAGER

Pros

Documentation is easy for my clinical staff; enjoy fax feature; ease of use for clinicians; reports lacking somewhate

Cons

not super happy with billing module; reports are lacking to my expectations but I may reevaluate the billing in the future

Review Source

Tammy from CMC Therapy Services

Specialty:  Hospital

Number of employees:  10,000+ employees

Ease-of-use

Functionality

April 2018

redoc user for several years

customer service is hit or miss not that we are under nethealth.

Pros

it has a lot of options for your documentation, it carries over pertinent information and has a lot of managerial options.

Cons

can be overwhelming with all of the options you have, I wish we had more control in what carried over from eval/re-eval to notes

Review Source

Phil from Avera Therapy

Specialty:  Hospital

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

From one Therapist to another

Everyone I have met at Nethealth from top to bottom is a pleasure to work with.

Pros

This product is customizable to the facility and down to the individual user. It has individual workflows that can be specific to each therapist's practice. You can bill from any note and your documentation, scheduling, and reports are all integrated into one application. There is also specific enhanced content in it for speech and OT as well as for the pediatric population.

Cons

A little bit overwhelming at first with respect to initial set up but the Nethealth staff is awesome to work with and they walk you through the process.

Review Source

Christopher from Inglewood Physical Therapy, PS

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

ReDoc works well and is relialbe.

Pros

1. Overall ease of use has been good once you get use to the work flow and the updates have been minimally disruptive .
2. Tech support is good once you have the right person. (See below).
3. Ability to interface with our billing program has been a big plus for us.

Cons

1. Obtaining support from the right technician has been tricky or "hit & miss". Over the years, I've been able to request the right person to fix the issue.
2. Billing in the past has been problematic such that we still mail in a printed check. When we attempted to set up EFT 2 years ago, it was completely mishandled and took over 7 months to resolve such that our bookkeeper is leery about attempting to set up EFT again.
3. Too many "boxes" to fill in can make using ReDoc cumbersome.

Review Source

Shawna from Physical Therapy

Specialty:  Physical therapy / rehab

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

April 2018

Medical documentation

Pros

I like that each day is broken down per DOS. Very easy to read and understand. Easy to make changes and correct errors.

Cons

I wish we had the ability to click and print multiple documents at one time. Very time consuming to open and print each DOS individually. Also I would like the ability to be able to reprocess the Eval instead of just the DOS. Maybe a multiple button resubmit for incorrect DOI or body parts.

Review Source

Lisa from TOP Rehab Services

Specialty:  Physical therapy / rehab

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

This product was sold to me promising to save me staffand money. I have had to hire another person tip be able tip get my billing out a job that used to take one person knee day note takes twerp at least 3 days

My Staff has asked me after only almost a year with this program if we could please change to something else... very discouraging.

Pros

That billing scheduling and documentation are in one system, and that it is cloud based so we don't have to use a server

Cons

everything they do an update over the weekend some other functionality particularly in the billing system gets messed up and doesn't work or they take away something that was working week fire your clinic. This causes great staff frustration and initially cash flow issues. You cannot get problems solved in a timely manner and they want you to email it in and then try to solve by email rather than having a person you can talk to. Plus you never get the same person so you constantly have to re-explain things. The billing and documentation system do not produce reports that can pull information from both. For example you cannot run a report that shows you number of patient visits per insurance type like bcbs or wc etc.

Review Source

Aaron from Performance Plus Rehabilitation Center

Specialty:  Physical therapy / rehab

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

ReDoc review

Pros

Very thorough degree of documentation with specific areas to document most any condition. It gives good value to any documentation with great final documents created that are easy to read and understand

Cons

Requires a large degree of redundancy when performing evaluations, re-evaluations, discharge summaries. You have to basically create 3 separate notes when performing a more exhaustive evaluation instead of it all being on one form. Does add time and burden to documentation.

Review Source

Sharon from ARHS

Specialty:  Hospital

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

April 2018

Scheduler

Pros

Very easy to use and understand. The color coded appointments are great to let you know at a glance.

Cons

The scheduler has a "twitch" on one facility location. The screen bounces up and down until you widen the screen and then it stops. Might be an IT issue.

Review Source

Bryan from Iberia Therapy Services

Specialty:  Physical therapy / rehab

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Easy to use with a little practice, customer support has been excellent.

I recommend X-fit for outpt PT clinics, working great for our clinic.

Pros

Excellent flow, able to customize many features to speed up charting. Extensive functional assessment tools built in to system, very easy to learn and use.

Cons

Tutorials addressed functions that our clinic does not need/use, a little tedious to watch all videos.

Review Source

JACQUE from Augusta Physical Therapy

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Positive experience, awesome support, feel very confident when my claims leave the office-A+++

Can be accessed on the web from any location. Once all systems are in place, it is very easy to use. In 6 months, I continue to feel confident that my claims are transmitted quickly and correctly. My turnaround time is usually 2-3 weeks. I used another system for 19 years and hands down, this one has it beat many times over. The support is great and I never have to wait too long for someone to get back in touch with me.

Pros

Web based to work from home, vacation, wherever/NetHealthU/great support/easy to use. Transition went smoothly as I didn't need to bring everything over from my old medical software. Applying payments can go quickly and accurately. Once you have all your background information in place, patient entry can be smooth and accurate.

Cons

Not too many cons I have run into - few little glitches but they were usually my misunderstanding. The only one I encounter is in scheduling. You have the option to generate a paper reminder after determining the date and time, and after that is printed, I give it to the patient and forget to come back and click submit, which results in the patient not getting on the schedule.

Review Source: Capterra

Cheri from Center for Pediatric Rehabilitation

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

The ReDoc team is awesome to work with!!!

Time savings - this program is very easy to use and it takes less time doing the same job the last program did. Everything we need in one place! The dashboard is a great asset. You can do and find so much from this one place in the program.

Pros

The program is all you need for billing, scheduling and electronic medical records - and it works seamlessly together. The software is easy to use, very functional and our transition team was outstanding! The technical support team members are very knowledgeable and quick to get you answers to your questions.

Review Source: Capterra

Sean from Performing Arts Physical Therapy

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

does everything I need it to do and the switch from PTOS was relatively easy

Make my professional life easier

Pros

Able to do what I need to do to get my paperwork done fast and easy learning curve was small. So happy with the program

Cons

a few minor issue related to what PTOS did and what this software isn't able to do but it does it in other ways so not a real issue

Review Source: Capterra

Ryan from Physical Therapy Today

Ease-of-use

Value for money

Customer support

Functionality

September 2017

We were involved in the beta testing for this product and continue to use the software.

Pros

Flexibility, web based, easily modifiable/adaptability to your clinic procedures, readily accessible feedbacks to Redoc staff, regular updates performed by Redoc, security measures, flexible and adaptable work flows for evals and treatments, Redoc and Net Health have a good infrastructure for communication and resolution of issues. Our therapists enjoy using the software.

Cons

Updates are based off the greater good of all customers so changes may or may not benefit your facility, integrates best with Redoc's billing and front office software which may lead to some integration issues if your facility is already using another billing software.

Review Source: Capterra

Mi from QTAH

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Xfit is not ready for market, functionality that is promised but not currently available.

Pros

All the promised functionality and its potential. In demonstrations it looks fantastic but does live up to promises.

Cons

Constant delays in implementation due to updates, functionality problems, and billing component does not work correctly.

Review Source: Capterra

Anna from Arnot Health at Ira Davenport Memorial Hospital

Specialty:  Physical therapy / rehab

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Customer support nightmare

We have used ReDoc at our outpatient rehab clinic for nearly 4 years now. We are part of a larger health system and all of our outpatient sites use the same program, which is helpful for all our Therapists who may work at more than 1 site as everything is easily kept uniform from one site to the next. However we have had issues with the system being slow from the very beginning and whenever we have trouble with the program that is not related to our network there is not much our IT department can do to fix it for us. We have found the customer service at ReDoc to be awful. It takes a long time to get any resolution to problems once we have an issue, if at all. Working in a busy clinic we rely on our EMR for everything as we do not keep paper charts of all documentation. If our program is not working then we cannot provide a high quality of care to our patient's and we get behind on all our documentation, trying to play catch up for the rest of the week. It's frustrating!

Pros

Ease of use. It makes more detailed documentation easier for our Therapists and more efficient. Billing is easier and we like that it gives alerts when modifiers are required.

Cons

Double documentation on eval, re-eval, and discharge days as you are not able to bill from the assessments. Customer support through ReDoc has been terrible and we often have to wait a long time to get someone to look at the issue we are having and fix it for us. Which typically means we have a day or more of notes and documentation to catch up on. Also the speed is slow, especially when we have a lot of Therapists that are all trying to use the system at the same time.

Kierston from Middle Georgia Orthopaedics

Specialty:  Other specialty

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Redoc Review

Pros

This System makes it very easy to input patient information and easy for therapists to access patients information and input patient treatment notes.

Cons

the thing I dislike the least about this product is that it runs slowly.


Displaying 1 - 20 of 25 reviews