I used the system for almost 2 years and the training sessions really help you to understand how to perform what you need to do on it.

The software has security features that EPIC does not have the current capabilities to perform.

There are at times a few more steps to get certain processes done that not all EMR's require, however the system is easy to undo any mistakes that are done.

Awesome...from technical support and the quickness issues are resolved, to the implementation team making sure all are trained and ready for "go live", to follow up meetings to make sure you are maximizing the functionality of your reports.

The way the documentation can be customized not only based on the patient's issues, but to a particular therapist. Choosing what the evaluation is for to what "special tests" you want/like. The flow of the document from evaluation to treatment note to Progress note to Discharge. No need for looking back to old notes or trying to rely on memory what special tests to consider. The implementation to interfacing with our current billing and medical records storages was seamless and Net Health worked well with other areas to ensure all aspects of billing, storage, and staff training were provided and accomplished.

There are some glitches that occur- although small. The biggest is that with our system--each account must be closed and a new account opened each month. If there is a gap in care, say a month goes by, you have to manually generate a new account. If the "treatment cycle" is not worded as the initial one was, the flow of documentation ceases. The system thinks that there is a "new" cycle and the notes should not flow with prior cycle.

Ever since the company was purchased by Net Health, when I call support most times it keeps ringing, and then a message comes on that there is no one to take your call and the call hangs up. When you email the support team the emails don't get a response for weeks. The quality of support team went down significantly, there are maybe two or three people on the whole team that actually know the software, the rest have no knowledge and obviously have not been trained, one told me they are supposed to learn as they go, so most of the time you end up wasting your time while they read a manual.

The software has a lot of features that, if working, would make it a wonderful tool. Unfortunately, most features are spit-out by the development team half-ready, so while marketing toots these features to potential customers, in reality, they don't work. During demo, marketing glosses over screenshots of how the features supposedly work, when you actually get to use the program, you get multiple errors and there is no support.

Reports are inconsistent, data on one report (like number of sessions provided) does not match data on another report, Optima tells me it's a glitch and cannot be resolved, which seems to be a common answer from their support team. So here, I have a Revenue analysis report that displays incorrect number of treatments provided.

Overall, I've been thrilled with this product. The initial company wasn't responsive to suggestions, but this company is very interested in bettering the product and is committed to making any and all necessary changes.

Nethealth is the EMR system that I've had since opening my clinic 15 years ago. This piece of software has been part of a few companies, but has grown and developed so much over the years. I love the team, their responsiveness and their commitment to the product. I love the product because it keeps clinicians ultra compliant with documentation and billing. Clinicians can feel confident that what they document and what they bill is what gets sent to the patient's insurance. Practice owners and managers can feel confident that their clinicians notes will be completed quickly if they use the time saving feature of text replacement and templates.

Net Health needs to do some work in their reporting and analytics space in order to optimize the administrators time and data gathering. However, that's the only immediate need. The team constantly strives to better the product and listens well to feedback!

My overall experience with the software has been an easy transformation from our old program to ReDoc, I was very nervous at first, but after I was shown how user friendly it was I was very relived at how easy it was. I really like the batch printing is nice to use for patients that I have to send weekly progress notes to insurance companies. Customer service support is very helpful when we need them..

I like the easiness of scheduling patients. Doing batch printing of progress notes for worker's comp, insurance companies & etc. the easiness of putting in patient information, authorizations & insurance information. Also they way it keeps up with number of visits patient have to help us not to go over the allotted amount.

Some times we have problems regarding how slow the system gets at times. but when cutomer support is contacted, they do their best to resolve the problem.

Our Company is not thrilled when we get notified of the all day meetings that pull out support staff. We suggest holding 2 meetings and have partial support staff available to take calls on meeting days.

Once therapist train on Optima Therapy it because very easy especially for therapy assistants. The scheduling portion is fantastic - love the Appointment book. The case management is easy. The projection area is a great asset to Optima Therapy

The servers drop more than we like. Not sure why the servers drop as often but causes alot of chaos for our staff. Ultimate Rehab has noticed more server issues in the last 6 months. Not sure why? Disappointed with the Ipad functionality. Our Company purchased Ipads for our facilities and Optima Therapy doesn't function well on Ipads any longer. The program freezes or drops when therapist are working on Ipads.

I have used several versions of Casamba with different rehab companies. As a manager, the reports saved me time when my customers needed quick information. I have always felt that Casamba has been user friendly to use as a COTA and manager. How to setup and do the evals needs work, but I have always found it easier to use than Rehab Optima. Love the planner!!

The planner makes planning minutes and tracking ARD's much simpler. The reports aren't difficult to get to and are a quick way to get information for my clients. The alert system aids in making sure all documentation is thoroughly completed before closing and that it is completed in a timely manner within compliance.

The evaluations aren't as user friendly for the evaluating therapists. They have to choose their goals based on CPT codes and not just on what they want their functional goals to be.

Overall, our experience with Optima has been a very positive one! The team at Optima is always pleasant and willingly to assist to address our needs. It's ability to integrate with our partners is an added plus and important feature! Continued enhancements will be needed in the changing market and Optima always provides opportunities to provide feedback and engage in the pilots.

Excellent adherence to regulatory guidelines with great support from help desk and deployment teams! Good engagement with customer!

Billing format is difficult to reconcile due to a lot of "add ons". Need enhanced appeals management for better tracking and reporting. System doesn't adequately address the needs for use with multiple business lines for contract companies such as HH and OP.

Very good. The program itself is good and easy to use. Customer service generally responds quickly to resolve any issues.

This product is easy to navigate. It does not require a huge learning curve. I am able to quickly and effectively train staff on the use of this program.

To customize features it cost additional money. It also requires one to take time to plan out what would need customized. I wish that building to building Optima would just come with all the features needed and be the same for every facility.

I feel the Software is user friendly. I particularly appreciate the quick Feedback option where you can send an email with questions. Optima staff respond most often on the same day with a phone call. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

At times I wish it could be more simplified. There seems to be repetitive layers that can be cumbersome to get through.

I have been very pleased with my overall experience with ReDoc xfit. They keep you current with all of their updates and releases on a regular basis. That is truly appreciated from a manager stand point. Our therapy staff here a very pleased with this EMR.

I think ReDoc xfit platform/EMR people stay current on the rules and regulations and make quick turn around time for their upgrades and releases. ReDoc xfit listens to their customers and take action as/when needed and prioritize their working model as such. They bring on vendors to support and make their EMR one of the best EMR's out there for Therapy Services in my opinion. Keep up the great work. Looking forward to implementing Telehealth soon! Thank you!

Some upfront work that had to be done to interface, however once that is all done. It works like a charm.

I am PT with 8 years of experience and worked in multiple settings and used various different software for documentation. So far, the casamba is the most non- professional software with inappropriate content which is made only to try to suck money from the insurance companies. It is a huge pain to the therapist to spend around 30 minutes to type one PT eval rather than spending that precious time on the patient care. All components of casamba are framed in such a way so that the facilities can claim more and more on the billing. I strongly urge to review or revise the software and make it user friendly.

As a ethical and professional therapist, I like nothing about this software. As a business owner, this software is great since it determines the most easiest ways to claim high billing to the insurance companies. That's one of the most common reasons, why the SNF's love this software.

EVERYTHING!! Design and requirements and interface.

We have had this product since 2006-2007 and love.

The features are easy to use and it interfaces with our other programs. The price point is great for a small private practice.

It does not do my paperwork for me. But it does provide templates that are easy to use.

Redoc is very intuitive and easy for both the administrative and clinical side of rehab therapy. I appreciate how easy it is to personalize quickly many attributes of the EMR system from the calendar to the forms in the documentation system.

Unable to have multiple patient's notes open at one time. It takes a process of multiple clicks to look at a patient's previous notes.

The software is very user friendly, and the support staff is always helpful. My organization is grateful for the ease and convenience the software provides. The management reports are user friendly and provide a great deal of information for marketing.

The documentation does not include spell check. This is somewhat of a concern due to the increased use of "txt language" Another con, would be the limited amount required for creating documents unique to the patients. Therapists at times can be in such a hurry, and the software doesn't require a great deal uniqueness of patient documentation.... of course it is each therapists responsibility to document for each patient.

I have worked with Net Health for 14 years. The support has modified areas to my needs and has always worked with me for solutions.

I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

It may take a while to have enhancements added.

They are always updating and simple to use

There are some lag times, issues with billing

It's the most efficient software I've found for SNF documentation.

Efficient and easy to use navigation. Makes training therapists who are not familiar with the software very easy. Customer support is fantastic. You can usually get through to a live person quickly and they've always been able to solve our issues efficiently. The numerous reports provide great tracking data for management.

Can't think of anything. It's always been efficient and the improved loading times over the years have made this software even better.

Casamba is the most unfriendly software I have ever had to deal with in business. I simply need one report created (you have to ask and ask and ask for reports to be made for you because the available ones are not usually helpful). I have been asking for 9 months for a simple report that would give patient demographics in an excel format. Without this, there is no way for me to pull patient addresses, etc to continue communications with our former and current patients. I am BEGGING our directors to change documentation systems.

For my purposes, nothing.

No good referral source tracking; no patient followup reports; no patient demographic/address reports

I would highly recommend Optima as a software solution for SNF. The software is user friendly, they stays current with healthcare changes and seek out feedback from the end users as they develop new modules or consider updates.

My primary challenge has been more on the Optima Financial Module as the customer service seems to have limited knowledge to provide support. With that said, when I need specialized support I am usually assigned a specific rep who can assist.

I found Optina very very easy to initially learn and figure out how to navigate. Very functional to use and has good builds to make each note unique.

There are too many times where the software has randomly shut down, or a random message will pop up and not let me save what I have documented so far. I’ve unfortunately lost too many documents due to this software malfunctioning.

very good product overall

ease of use, integrates fairly well with most of our customers' EMR systems, like the updated forms in our 'new' library (version 2.91, I believe)

the ADR management tool way too time consuming and clunky to use, would like more autonomy to make minor changes (ie. changing items from mandatory elements (red) to optional (blue) or vice versa) without having to go through the cumbersome change request process.

Overall Optima is a very nice program for contract therapy services. They are constantly working to improve services and integrations. Unfortunately the software integrates better with some systems better than others and is currently not compatible with Apple Computers (Mac Books) Documentation and Billing flow relatively smoothly and there is plenty of support to help new organizations get started.

Training and helpful guidance with support team

Non Mac/Google interface

The training was excellent. Part on-line training, part one-on-one with a rep.

I haven't found a way to delete a claim after its been billed. Also, I haven't found a way to correct a payment that was entered incorrectly. Once its in the system that is it, I think.

In the Mobile version RO5 add reporting feature so Manger can easily monitor and review their facility on their mobile device.

There are no complaints so far. The software works according to expectations. Rehab Optima is well designed and has a very easy to use interface.

Documentation need to improve for the productivity requirements. Also customer Support and reporting features needs to improve .