myAvatar Software

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About myAvatar

myAvatar by Netsmart is an electronic health record (EHR) specifically designed for organizations that provide behavioral health and addictions treatment services in community-based, residential and inpatient programs. It offers a recovery-focused suite of solutions that leverage real-time analytics and clinical decision support to drive decision-making. The robust platform streamlines workflow, making client information quickly accessible with user-friendly dashboards. Its whole-person integrated care model offers a comprehensive set of features that support roles throughout the organization, from front desk staff and clinicians, to billing administrators and executive management. This results in improved operational, clinical and financial workflows for inpatient...

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Clinical reconciliation

myAvatar User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

2

Value for money

2

Customer support

2

Functionality

2

Showing 1 - 5 of 16 reviews

Brett

Company size: 1,001-5,000 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

February 2018

Robust Software

Robust feature set makes it very flexible solution

Pros

The feature sets are nice. They provide both outpatient and inpatient features. They offer the ability to customize exiating forms or create your own.

Cons

The solution is java based and can be slow. Could require a lot of maintenance by IT staff if not in a Citrix type emvironment.

Christie Herrera LPN ASN

Company size: 501-1,000 employees

Industry: Medical Practice

Time used: More than 2 years

2

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2017

Nursing Perspective

Pros

The home viewing screen is use friendly, When the user sees the screen for the first time, It it makes you comfortable for training, simplistic as opening up a paper chart.

Cons

There is so much you can do with it (The Program) some companies who are afraid of electronic charting don't utilize all the functions that it can do that can make the job even easier.

Ryan

Company size: 5,001-10,000 employees

Industry: Mental Health Care

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

April 2022

Avoid Avatar

Without question the worst EMR I have ever used. Time consuming, clunky, inefficient, and extremely frustrating. Our system is actively seeking a replacement and it cannot come soon enough.

Pros

Avatar has a wide variety of features, but the steps involved to complete even simple tasks and the incredibly cumbersome and counter-intuitive interface makes the whole experience a nightmare.

Cons

Absolutely awful program--trying to enter a simple medication order requires a dozen steps, poorly designed options, and navigating to multiple screens. Labs are difficult to find. There is no way to cut and paste a note within the program--it has to be accessed as a PDF, saved and converted to an editable Word RDF document, and then reformatted into Word, edited, and then cut and pasted back into Avatar. The examples are endless. . .and you want to use Word for notes, as the program crashes with depressing regularity.

Chris

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

March 2022

No support

Used to be good now it's poor

Pros

When we purchased it, it was very good but now not so much

Cons

Cost, no support from Netsmart, not able to make font size adjustment so you can read the home page. Many other fields that can't be changed

Randa

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Customer support

out of 5
1

Functionality

out of 5

September 2021

Designer clearly never worked in the field

I can't imagine why anyone would want to buy it.

Pros

???? Cool name? I can't think of anything this program does that is not better provided by other software.

Cons

The 72 hour deadline ensures that most people are putting in poorly witten and spelled garbage, because in real life emergencies happen and you can't always plan enough time for documentation on a giver day. The program is unwieldy to use: there is no way to set defaults to save time or enter multiple notes on one client without have to search the client, and enter all the same information again. You can't easily correct or add to a note once submitted. It's not user friendly- the software is sloppy. It is very difficult to find anything once you have put it in unless you know who entered it and the exact date. For the first time in over 30 years in the field, I almost never check notes , because it is no difficult to find anything. More than half of the note that comes up is repetitiuos garbage in tiny print, if you do make the effort, so it is hard to find the info that was input. If you enter anythingincorrectly in the calendar, you lose all the data and have to start over. In some reports you have to enter your last name and first initial, on others you get an error message if you enter your first initial. Some common client names are glitchy and do not come up when you search, so you have to look up their record number.