Netsmart Insight software


3 reviews(2.0/5)
3 reviews(2.0/5)

Netsmart Insight is a cloud-based practice management and electronic health records solution that serves public health agencies. The primary features include clinical and case management, financial management, operational management, family planning, immunization and wellness initiatives.

The clinical and case management feature allows users to schedule appointments, access patient accounts in real time, manage orders, medications, vital signs,  maintain confidentiality and adhere to recommendations from Public Health Informatics Institute. The financial management allows users to manage claims, payer information, medical billing and general accounting. The operational feature of the solution provides data exchange with HIEs, state registries and other providers, inventory integration with medications and supplies and tracks result by an individual, staff member and programs.

It is compatible with Windows. Support is offered via email and over the phone. Other support options include support portal, installation guides, knowledge base and community forums.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , AIX , Unix , Windows 2000

3 Reviews of Netsmart Insight

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  • cheryle from south central public health department

    Specialty: Other specialty

    Number of employees: 51-200 employees

    March 2018

    EMR for Public Health

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Product has good reporting capability. Some of the modules allow customization. In 2016, the customer support became better. When we called about a problem, a tech called within 24 hours.

    Cons

    Unable to customize much. We had the original version of Insight. We asked many times to add certain items to the immunization module. Items had to be used by all users, so we were denied.
    The modules are separate. If you want to add an immunization during a family planning visit, you have to go to the immunization module. I can't speak to the new version. We went with a different software that met our needs better.
    Insight is a very small part of the software developed by Netsmart.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • John from Behavioral health

    Specialty: Other specialty

    Number of employees: 5,001-10,000 employees

    July 2017

    LWSI/Netsmart

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I work in behavior health and we operate out of LWSI that was bought out by Netsmart. I have absolutely have nothing good to say about LWSI. Netsmart wasted their money on buying out LWSI. They should actually do away with LWSI because it is not worth a penny!

    Cons

    TIME CONSUMING for both therapist and client. Takes a long time to load (or pull up) documents (i.e. treatment plan, case notes, and etc.) Lack of easy access to EVERYTHING you have to click on this item to get to another and so-on. If a mistake is made, it is not easy to fix or you have to go throug and act of congress to fix it.

    This review was submitted organically. No incentive was offered
    Review Source
  • Curtis from Washoe County Health District

    Specialty: Other specialty

    July 2015

    An evolving product in a niche market

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The support for this product is good and the application is generally accepted as easy to use.

    Cons

    The customization ability is a little limited. Some of the company reorganization caused gaps in continuity and confusion. The public health portion of this software (Insight) appears only a second priority to the other mental health suite of software.

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