--- title: "Nextech EHR & PM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Nextech EHR & PM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nextech EHR & PM is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/nextech-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Nextech EHR & PM](https://www.softwareadvice.com/medical/nextech-profile/) / Nextech EHR & PM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/nextech-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/nextech-profile/alternatives/) # Nextech EHR & PM User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 240 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 3.7/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 140 reviews (58%) - 4 stars: 50 reviews (21%) - 3 stars: 17 reviews (7%) - 2 stars: 12 reviews (5%) - 1 star: 21 reviews (9%) ### Most mentioned pros - I love how you can link your Lab company to your EHR and get patients immediate results without having to call repeated times for results to be faxed over. - We can create all kinds of EMRs that help you work in a pleasant way and keep your information tidy and handy. - We've been users for 4+ years and, while we continue to use it, we're actively looking to switch to a more modern, more affordable system. ### Most mentioned cons - It's a legacy software dinosaur that requires constant maintenance and tweaking to run optimally. If I didn't have a provider on staff who enjoyed tinkering with the system after-hours, it would be unsustainable and I would have ditched it long ago. - Zero flexibility and zero concessions in the event of a dispute. - Heavily overpriced. ## Nextech EHR & PM customer reviews Showing reviews 1-25 of 240 (page 1). ### Much better products on the market than Nectech - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From the very beginning they have not supported us or helped us with the things that they should have so that our practice could be successful using their tool. Over the years the customer service us seems to get worse and worse. Even when you can prove that their tools did not work the way they should they just really don't care. Lots of lip service, no actual help #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It used to be a more comprehensive tool for practices doing surgery but now there are many more companies to choose from #### Cons The customer service is ridiculously poor. It takes forever to get a hold of someone who can help you and then you just have to hope and pray that they will actually help. They do not get back to you when they say they will and they do not respond in a helpful manner when their software isn't performing like it should --- ### Nextech — overpriced and overcomplicated - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Negative. We've been users for 4+ years and, while we continue to use it, we're actively looking to switch to a more modern, more affordable system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Robust functionality for the most part. Solid reporting capabilities. Good multi-provider schedule management. Excellent paid consulting support, but expensive (like everything else in Nextech) at $250-$300/hour. #### Cons Heavily overpriced. Everything's an add-on, with additional fees. Arcane billing with almost all services/licenses on a one-year evergreen contract with staggered rollover dates to add to the confusion. Zero flexibility and zero concessions in the event of a dispute. Shoddy customer service. "Client Success" Managers and VP are anything but. Their sole function is to extract as much money as possible from clients. Clients are treated with disdain. Overcomplicated. It's a legacy software dinosaur that requires constant maintenance and tweaking to run optimally. If I didn't have a provider on staff who enjoyed tinkering with the system after-hours, it would be unsustainable and I would have ditched it long ago. --- ### Next th worst medical software - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons There is nothing to like about this software. Disorganized, not user friendly, poor communication, poor service --- ### Interesting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros -create your own EMR notes - most of the billing features are easy to use -most features are easy to use - good reports feature #### Cons -when there is an update they take away features. We were told no features would be taken away but every update features we use are taken away. One feature we used on a regularly was taken away and we had to pay for it to be put back. That does not make sense. We pay a lot of money every year to have the software. --- ### The NexTech Experience! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would give it an 8 out of 10. There are many features I am a fan of and a couple as the appointment issue I think could be resolved very easily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how you can link your Lab company to your EHR and get patients immediate results without having to call repeated times for results to be faxed over. #### Cons Appointment rescheduling. You have to copy and paste to do this and then cancel preexisting appointment. There are too many steps. A right click and reschedule appointment would be much easier in a fast paste Dr office. --- ### Very Costly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros This nextech system was very easy to use and teach new employees to use and navigate as long as you are not trying to use as EMR. #### Cons Very expensive you are charged for everything! EMR system can be confusing especially if you are not traditional medicine. --- ### EHR and PM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am satisfied with everything despite above mentioned issues as the good definitely outweighs the bad #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product was easy to use. The integration process was slightly difficult but made easier by guidance from all the wonderful Nextech employees #### Cons When the PM and EHR side merged it changes things on the EHR side that I was not prepared for, such as losing my patient merge button. Also it was not explained that our last used number in prior PM and ours was abnormally high so now our chart numbers have 9 digits which is not great. The mapping portion of integration should be explained better, I did have a lot of issues with this part and am currently still having problems with the import #### Vendor response Shannon, we are glad to hear you are finding our software easy to use. Unfortunately, the implementation did not meet your expectations. We've had a lot of success in the past with the speed and simplicity of our implementation approach, and we strive to meet the unique needs of all of our clients. Please contact your Nextech representative, visit the Community Portal, or call Client Support at 866-654-4396 so that we can further address your problems. Replied September 2023 --- ### Best choice we made when switching from paper charts to electronic health record - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Nextech Intellechart Pro and Nextech Cloud PM has been very positive. Having seen the competitors in our field, we have not regretted our choice one day. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is always evolving and improving to lessen the burden on the doctors and staff. #### Cons When updates are made sometimes it causes other issues in the software that weren't there before the update. That being said they do try and address those issues promptly. --- ### Next tech kind of sucks - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered At first glance, I was very intimidated by it and didn’t want to use it at all, but after getting used to it, it’s not that horrible #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It’s nice because it gives you a reason to pay extra attention to everything that you put into it #### Cons There is a lot of unnecessary clicking and the appearance is just awful. It looks like the first software that was ever made. --- ### Nextech is User Friendly - Overall rating: 4/5 - Reviewer: Lidia N. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Nextech is a useful tool for our practice. Learning it is a breeze, and user interface is easy to maneuver. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The program is easy to maneuver compared to other practice management programs that I have used. #### Cons The calendar feature on the scheduling page doesn't always take me to the correct date. --- ### DO NOT USE NEXTECH - YOU WILL REGRET IT - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Rude. Unhelpful. Fall of dead ends. Empty promises. We have tried to cancel with Nextech multiple times and they just keep sending invoices. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None I have nothing nice to say about this company. They are RUDE and VERY UNHELPFUL. I would find another provider with integrity. #### Cons The Contract will automatically renew and even if you are no longer in practice they still want you to pay. They are very hard to work with and all they are interested in is your payment. The system itself is nothing special. It is overpriced and with the amount of EMR’s And PM’s I would advise anyone to look elsewhere. Try Symplast. Patient Now or Mod Med. --- ### Nextech EMR - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy to track inventory and add multiple doctors. Easy to schedule patient appointments. Easy to track reports on the system. #### Cons Extremely expensive and you have to build your own templates after paying over 5 thousand thinking it was gonna be customized for us. --- ### Next tech in office - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it was a little easy to create op notes with this system at times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how you could see all of the visits on one tab. It made it easy to find. #### Cons Too many different pages to look at, sometimes it was hard to find things --- ### 7 years of Nextech use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. See above. I tell ya, I love Nextech .... when it's set up correctly and it does the work for you... when it's not being utilized correctly and you have a group of non-techy people using it... it's a web of rabbit holes and it's so easy to screw things up in billing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It covers all the bases. If there's something we need - Nextech usually can make it happen. #### Cons I used to work for a practice who invested in bringing out Nextech experts on site and trained us all on best practice and cleaned up our system on an annual basis. When I worked there - Nextech ran like a well-oiled machine. It was built out and was SO efficient. Everything was simple and a click. I now work for a smaller practice and we don't even use EMNs to be billed... it's a mess. I'm not tech savvy - I just knew how to USE it efficiently. This new job has been SUCH a major challenge because Nextech is a swamp. I'm frustrated that it takes a lot of time and money to get it "best practice" - when I called about building out billing in EMNS - I was emailed a manual and told that it was more something a consultant would need to help us set up. Ugh. I love Nextech - but unless you have someone on board that knows it/knows the software/understands tech/it ..... what use is it when we barely skim the best features? --- ### Success with Nextech - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros For me it is very easy to navigate and anytime we need help we can always call for assistance #### Cons We definitely could use more of an update with our system that we currently use. --- ### IntellechartPRO User (5+ years) - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Very good, no major complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Product is easy to use and train with--patient information is clearly displayed and organized. #### Cons Would like more document subcategories, cannot save them unless they have specific designations. --- ### Overall great product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've been using the PM system for 22 years and the EMR system for 9 years, we are very satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use, everything it has to offer, and the fact they are always pushing out new features. The support is wonderful also. #### Cons Wish we could offer online scheduling without having to use a 3rd party vendor. Also wish the text reminder feature offered more. --- ### Ophthalmology Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This system as a whole is much easier to adjust, train, and monitor patients better with. I would recommend this to any ophthalmology practice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how easy it was to implement Nextech, how easy it is to change documents and testing. Seems to help the techs be more compliant with MIIPPs. #### Cons My biggest issue is that we can not personalize or adjust the discussions. So all our instructions on PO have to manually typed in each time or they are incorrect. My other issue is the uploading of imaging. --- ### Skyline - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Most of the processes went over easily to Nextech. #### Cons there are a lot of reports that I should be able to run and print. The patient merge does not work for us completely. I have a laundry list of things I would like Nextech to improve on. --- ### Nextech ICP for EMR - Overall rating: 5/5 - Reviewer: Amanda W. - Industry: Medical Practice - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent, including the customer support team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The EMR system is so user friendly for our staff #### Cons Implementation can be a bit tedious, but it’s worth it in the end --- ### Billing Clerk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very informative, educational and the slideshow was very helpful #### Cons The walking I would prefer if the session on 1 floor --- ### The Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Plastics - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use and move around, integration with DermPro and touchmd. #### Cons I was not here but integration was not done well which caused to use the systems incorrectly. We have a lot of clean up still to do. It can be challenging to learn all of the features and know if we are using the system in the best way possible. Directional videos of common functions and how they effects other areas would be amazing! --- ### Implementation continues to disappoint and cause major problems - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have hopes for the system once we get through all of our migration problems. Though we are almost two months post-go live and should not be dealing with these problems any more. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Reporting options give us what we need to make administrative decisions. AdvancedMD had very poor reporting features. #### Cons The implementation process has been disappointing. We STILL have not had a complete migration of data from our old EHR since we took Nextech's recommendation to use their migration service instead of going through the legacy EHR. #### Vendor response Cari, we're glad you're finding value in Nextech's reporting options. However, it is unfortunate that the implementation hasn't met your expectations. We've had tremendous success in the past with the speed and ease of our implementation process, but every practice has its own unique circumstances. Please reach out to your Nextech representative, access the Community Portal, or contact Client Support at 866-654-4396 so that we can address your concerns further. Replied September 2023 --- ### Our office has been using Nextech Practice Management for 7 years. Customer service is excellent. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The benefit is the practice management. It is very user friendly. It offers most any kind of financial report you may be looking for #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. The customer service is excellent. They offer a number of financial reports. The inventory and commission based module is very easy to use for our estheticians. You can track everything. We have four locations, the messaging between users is very convenient and we use it every day between offices. Sending claims out to clearing house is fast and efficient. The system will flag a claim that has something incorrect on it. You can fix it immediately and send out. Totally love the PM part of Nextech #### Cons I do not like the EMR. Very overwhelming. Needs to be more user friendly. The doctors complain they have to go through to many steps and it takes to long. #### Vendor response Thank you so much for your detailed feedback. Nextech has worked over 20 years to develop and hone our PM system to provide you with the experience you described below. Regarding the EMR, we encourage you to contact your Account Manager about how Nextech can assist your practice with streamlining its medical notes. With thousands of providers using our system and a fully customizable EMR, we¿re certain we can reduce that frustration once we better understand your unique needs. Replied December 2017 --- ### Nextech should be web browser based - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros There are a lot of features that are nice #### Cons The software should be accessible via web browser. There should also be an Android mobile app for both patients and providers. #### Vendor response Josef, we are glad to hear you are enjoying our features. We wanted to make you aware that Nextech is available via web browser, and we do have an Android mobile app for patients and providers to use. If you are still having trouble accessing these, please reach out to your Nextech representative, access the Community Portal, or contact Client Support at 866-654-4396 so that we can address your concerns further. Replied September 2023 ---