--- title: "NextGen Enterprise Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NextGen Enterprise. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NextGen Enterprise is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/nextgen-enterprise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Revenue Cycle Management Software](https://www.softwareadvice.com/medical/revenue-cycle-management-comparison/) / [NextGen Enterprise](https://www.softwareadvice.com/medical/nextgen-enterprise-profile/) / NextGen Enterprise Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/nextgen-enterprise-profile/) Reviews # NextGen Enterprise User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 37 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.6/5 - Value for money: 4.1/5 - Functionality: 4/5 ### Rating distribution - 5 stars: 17 reviews (46%) - 4 stars: 13 reviews (35%) - 3 stars: 4 reviews (11%) - 2 stars: 3 reviews (8%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It integrates well with other platforms and offers strong reporting and patient engagement tools. - Overall, it’s a solid and reliable system. While it has some usability issues, its flexibility and integration capabilities make it a valuable tool for our practice. - i came from a platform that was visually much better and it was much easier to run reports and get what i needed. ### Most mentioned cons - The platform has a relatively steep learning curve, especially for non-tech-savvy staff members, making initial employee training difficult. - the fact that the areas to chart in pop up, which means you can't navigate behind them, so for instance look at an old note, labs, correspondence while charting on a patient. - Also could use an overhaul on the permissions that allow potential for mistakes. ## NextGen Enterprise customer reviews Showing reviews 1-25 of 37 (page 1). ### Robust and Compliant EHR/PM Solution for Enterprise Practices, but Comes with a Learning Curve - Overall rating: 5/5 - Reviewer: Jennifer N. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with NextGen Enterprise is positive. It is a powerhouse for enterprise healthcare organizations that need deep functionality, strong billing compliance, and customizable clinical templates. While the initial onboarding and daily UI navigation require more effort than simpler cloud EHRs, its stability and end-to-end clinic management capabilities make it a reliable centerpiece for high-volume practices. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comprehensive All-in-One Platform: Seamless integration between clinical EHR, Practice Management (PM), and Revenue Cycle Management (RCM). Deep Customization: Highly customizable templates and specialty-specific content that fit complex clinical workflows. Robust Reporting & Analytics: Excellent built-in reporting tools for tracking practice performance, quality measures, and billing metrics. Interoperability: Strong capabilities for health information exchange (HIE) and lab/pharmacy integrations. #### Cons Steep Learning Curve: Navigation requires significant training; the layout isn't intuitively modern out of the box. Click-Heavy Workflows: Routine charting tasks often require navigating through multiple sub-screens and tabs. System Updates & Maintenance: Upgrades can sometimes alter customized templates or require additional IT resources to re-test workflows. --- ### Solid and Reliable System - Overall rating: 5/5 - Reviewer: Megan H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s a solid and reliable system. While it has some usability issues, its flexibility and integration capabilities make it a valuable tool for our practice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros NextGen Enterprise is highly customizable, allowing us to tailor templates and workflows to fit our needs. It integrates well with other platforms and offers strong reporting and patient engagement tools. #### Cons The UI can feel outdated at times, especially for new users. Some workflows require multiple clicks or steps that could be streamlined. #### Reasons for switching to NextGen Enterprise Better patient management and Revenue Cycle Management processes --- ### Ok Billing Software - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Nextgen is a software that has what they think are a lot of bells and whistles and it is so challenging to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I like how they have the medical note for the claim linked in the claim. That makes it really easy to see that specific note. The section to leave notes for a specific claim works fine. #### Cons I really dislike the reporting features. Reports are so slow to load and so limited. Posting takebacks is really challenging and the balance is left in the wrong insurance responsibility. I dislike the process of sending and reviewing claims. It is really tedious. #### Vendor response Thank you for taking the time to share your feedback. We’re glad to hear that features like linking medical notes to claims and the ability to add claim-specific notes are helping support your workflow. We also appreciate your candid input around reporting, claims processing, and overall usability. These are important areas, and we recognize that efficiency and ease of use are critical in day-to-day operations. Based on feedback like yours, we’ve been making ongoing enhancements to improve report performance, streamline claim workflows, and simplify key processes such as takebacks and claim review. Our goal is to ensure the platform not only offers robust functionality but also delivers a more intuitive and efficient user experience. Insights like yours play a key role in shaping those improvements. Thank you again for your feedback—it’s helping us continue to move in the right direction. — The NextGen Team Replied April 2026 --- ### Comprehensive Practice Management with a Steep Learning Curve - Overall rating: 5/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, NextGen Enterprise is a robust and dependable practice management solution for busy medical practices. It effectively centralizes clinical data and accelerates billing cycles. While navigating the menus requires patience and the system layout feels slightly dated, it significantly reduces administrative burdens once fully mastered. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The system unifies scheduling, patient charting, and medical billing into one centralized location, significantly streamlining daily medical workflows. The automated billing functionalities and real-time insurance eligibility checks are incredibly efficient. Additionally, the specialty-specific clinical templates allow providers to document patient care quickly and focus more on patient interaction. #### Cons The platform has a relatively steep learning curve, especially for non-tech-savvy staff members, making initial employee training difficult. The user interface can feel clunky and inefficient due to the excessive clicking required to navigate between functions or update simple items. There are also occasional system glitches and lag times when uploading or capturing documentation --- ### Thank You [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Glenea L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's been a much better experience thanks to [sensitive content hidden], and our dedicated TAM [sensitive content hidden]. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having [sensitive content hidden] as our Enterprise Account Manager. #### Cons The RCM services from 2017 to 2023. We also struggled with NG IT regarding our interface connections in 2022-2023. #### Reasons for choosing NextGen Enterprise A collegue who highly recommened NextGen vs. Athena #### Reasons for switching to NextGen Enterprise We were seeking a better practice management system --- ### Great tool needs updating! - Overall rating: 4/5 - Reviewer: Ruth D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Medium to large medical practices. Organizations needing deep customization. Teams with IT support or willingness to train makes it very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Highly customizable. Great for practices that want control and flexibility. Clinics can tailor templates, workflows, and reports to fit their exact needs. #### Cons New users often feel overwhelmed at first. Not beginner-friendly. Takes time to train staff and fully understand workflows. #### Vendor response Thank you for your thoughtful feedback. We're pleased to hear that you value the flexibility and customization capabilities of NextGen. We designed the platform to help practices tailor workflows, templates, and reporting to meet their unique operational and clinical needs. We also recognize that with a highly configurable system comes a learning curve, particularly for new users. That's why we continue to invest in training resources, onboarding support, and user experience enhancements to help teams become productive more quickly and get the most value from the platform. We're glad to hear that you see the benefits for organizations that prioritize customization and are committed to helping practices of all sizes successfully leverage those capabilities. — The NextGen Team Replied June 2026 --- ### Great All-in-one Platform - Overall rating: 4/5 - Reviewer: Danielle T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I like that it's a highly customizable, all-in-one platform that seamlessly integrates an EHR, Practice Management, and RCM into a single platform! #### Cons The platform is one of a kind and for some users, can offer a learning curve. It's not the most "user-friendly" interface on the market. --- ### Everyday is NextGen - Overall rating: 5/5 - Reviewer: Meghan A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with NextGen was an amazing one. I could not imagine using anything else on a day to day basis at work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the NextGen Enterprise is it made my day to day task easier to accomplish and well organized. #### Cons The thing I liked the least about NextGen is it was slightly glitchy from time to time, but definitely nothing major. --- ### Efficient Patient Records and Clinic Management - Overall rating: 4/5 - Reviewer: Mohammed R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about NextGen Enterprise is how it keeps patient records and medical documentation organized in one place. #### Cons The system can also take some time to learn, especially when navigating the different patient management and documentation features. --- ### NEXT GEN IS THE WAY - Overall rating: 5/5 - Reviewer: Crystal E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great program to work with if you are looking for ease and convenience. Maked patient charting and documenting a breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease and convenience that the system offers. Customer support is amazing as well. This system makes the process of pt charting so much easier and quicker. #### Cons the system does freeze a little every now and then but even with that small flaw the program is still definitely worth it. --- ### NextGen Review - Overall rating: 4/5 - Reviewer: Mack G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good overall. I like the EMR and it has served us well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It is fairly streamlined. I like the Intake, SOAP, Finalize, Checkout workflow. #### Cons In general performance and still quite a few bugs in the system that take forever to be addressed --- ### Helpful and easy to use tool - Overall rating: 4/5 - Reviewer: Rupa S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been good. It was quick to learn and implement #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Its an easy to use and intuitive tool. The support and training was excellent. #### Cons The configuratation takes a bit of time. --- ### The name explains it all - Overall rating: 5/5 - Reviewer: Cooper D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a great program to work with and easy to learn. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the design and look of NextGen. Its simple to use and everything makes sense. #### Cons Having to call IT outside of office for help. --- ### Nexgen Corporate Customer Support - Overall rating: 5/5 - Reviewer: Alice C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent experience even when challenges occurred our representative was very professional and answered all out questions. Minimal interruption in service delivery. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and great customer support which was vital in our line of work. We used the Nex gen cards for out patient support programs and we rarely had any issues with it. #### Cons Customer support was quick and we had a dedicated person to respond to our inquiry since I worked for a large organization this was vital. --- ### EASY TO NAVIGATE IN NEXTGEN, ONE OF MY FAVORITE SYSTEMS. - Overall rating: 5/5 - Reviewer: Miranda N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The workflows are good and ever improving. Reporting, interfaces and interoperability are strong. #### Cons There are not very many specialty areas in the system. #### Vendor response Hi Miranda, Thank you for your feedback! We’re thrilled to hear that you find NextGen easy to navigate and one of your favorite systems. It's great to know that our workflows, reporting, interfaces, and interoperability meet your needs and continue to improve. We appreciate your input regarding specialty areas. Expanding and enhancing specialty-specific capabilities is something we're always working on, and we’d love to hear any specific areas where you'd like to see improvements. Your insights help us evolve to better serve our users. Thanks again for sharing your experience! Replied February 2025 --- ### NextGen Enterprise from a medium sized clinic perspective - Overall rating: 4/5 - Reviewer: Todd Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had an interesting and bumpy relationship with NextGen over the years, but we have heavily leveraged our organization's IT infrastructure around NextGen at the core. Despite any warts, the product is functional and has met our needs for over twenty years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best part of NextGen is the ability to customize the templates and documents. With some knowledge of SQL and Crystal Reports, we can get meaningful and actionable reports. #### Cons The recent acquisition by Thoma Bravo led to the culling of many experienced support technicians and has slowed the progress of assimilating NextGen's previous acquisitions, like Medfusion's Patient Portal. Their support seems to have been mostly outsourced to inexperienced technicians in India. --- ### Excellent service - Overall rating: 5/5 - Reviewer: Alec P. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Quickly taken care of and outstanding service. Thank you for the help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros “Five stars for their professionalism and passion! Would definitely recommend ” #### Cons Nothing bad to say about this business their professionalism was top notch --- ### Solid PM/EMR - being improved - Overall rating: 4/5 - Reviewer: Vince V. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have had NextGen PM since 1998 and EMR since 2006. Have seen lots of changes but product has significant legacy architecture and programming. That being said, we have grown significantly as an organization with it as our core system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Breadth of the solution. Stability. Mobile platform. #### Cons Patient portal is primitive and not well integrated. Needs to add more and better analytics. Needs to incorporate/embed more advanced features, e.g., AI, ML, NLP Needs to update architecture to web-centric and utilize market-leading cloud technologies Support needs to be improved. --- ### They listen...and deliver - Overall rating: 5/5 - Reviewer: Tracie Z. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using NextGen since 2017 and overall will say it has been a positive experience. They do try to listen to their clients and provide them updates to meet the everchanging landscape of healthcare. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The configurability of the software, but how useful it already is out of the box. #### Cons To set up some parts of the system, you have to go to several different screens to do different steps to set up 1 item. #### Reasons for choosing NextGen Enterprise They had the better presentation that day. #### Reasons for switching to NextGen Enterprise We needed an EHR that would be compliant with regulations and support our needs. --- ### NextGen Enterprise PM - Overall rating: 5/5 - Reviewer: Julia J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great working with [sensitive content hidden] and the NextGen Team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our Account Manager, [sensitive content hidden] and her willingness to assist and escalate urgent issues. #### Cons Known Issues & support not restarting services. Connectivity dropping sporadically #### Reasons for switching to NextGen Enterprise Reporting capabilities. Patient Management & scheduling. --- ### Get out while you still have your sanity - Overall rating: 2/5 - Reviewer: Bryan D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I cannot wait to get out of our Nextgen contract and move to a company that does not feel like a sinking ship. Nextgen hasn't been modernized in what feels like ages, and the "new" version 6.2021 is very buggy. The new patient portal is also a buggy mess that we cannot get to work any time there is an update. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I like that we are very intertwined with Nextgen and I already have a very serious knowledge base. #### Cons The quality of support services has been on a down trend for years now. Reps are constantly changing, institutional knowledge has almost totally disappeared due to outsourcing. My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about. --- ### Long time nextgen user - Overall rating: 3/5 - Reviewer: Anne V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have using this product for quite some time, I have become quite good at navigating and making it work, #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros the patient history which shows all encounters including telephone note, pta's, visits #### Cons the fact that the areas to chart in pop up, which means you can't navigate behind them, so for instance look at an old note, labs, correspondence while charting on a patient. I'll be honest having used EPIC at a side gig I Have been working, I didn't realize how much more clicking there was in nextgen. #### Vendor response Thank you for taking the time to share your experience with NextGen Healthcare. We take all feedback seriously, and we appreciate the opportunity to serve all of our customers. Our apologies for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us so we can discuss your experience further. Thank you again for your feedback and for choosing NextGen Healthcare. Replied September 2024 --- ### Nineteen and a half years with NextGen Enterprise - Overall rating: 5/5 - Reviewer: Tony W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all Nextgen Enterprise is a solid choice for a big practice. They scope of tools and options make them a prefect out of the box choice to drive your A/R well under the 18 days. We have been under the 14 days after a year on the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Staying on top of regulations and requirements. They seem to be trying to innovate and improve the product each year. They are on top of the MIPS requirements with workflows that help achieve those goals. #### Cons If you are hosted by NextGen there are some issues with lag as we are a small client and we are on a leveraged server with other clients. Q&A is lacking on the product as they rush to push out features to fast breaking features at least once or twice a year. --- ### Review of Next Gen - Overall rating: 3/5 - Reviewer: Michele C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. i came from a platform that was visually much better and it was much easier to run reports and get what i needed. It took me 6 months to teach myself to get what i need from reports. I feel there are too many clicks and steps to get to one thing. Payments applied should be easy to access for patients calling in. I feel its difficult to self diagnose any issues because of all the steps and multiple places you have things to resolve one item. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like many features but i feel they are made much more complicated than necessary with too many clicks. I like the reporting but feel its " almost " there. The dashboard for financial analytics is great but i would like to be able to get charges and payments in detail on PM side to reconcile against dashboard easily. I think it has great qualities that just need some tweaking to be really fantastic. less clicks, to get the job done, not having to do the same thing in several places to make one thing happen would be great. It is a good platform but i would no classify as great yet... #### Cons all the clicks and multiple steps to get to one thing. Visually its outdated. incorporating AI would be great. easier ways to show where payments are applied for quick view for calls. --- ### Best and most efficient medical software - Overall rating: 5/5 - Reviewer: Allison C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Nextgen is great! Tech support is outstanding, the application is easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Nextgen is easy to use. The EHR is customizable for your specialty. The success community that Nextgen offers is wonderful! Nextgen listens to their clients. #### Cons Portal needs some improvement for patient experience. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/nextgen-enterprise-profile/reviews/?page=2) --- NextGen Enterprise Reviews, Pros and Cons - 2026 Software Advice