As a patient, not everyone has internet access. And some of the information on there can be confusing.

Worst is that it is inefficient. Also, that they will have a  feature we like and it will be broken with the next upgrade.

The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

Difficulty to find needed information and navigating through charts, it’s just a confusing software.

Great features (if you can get them installed), good ease of use.

Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy.

Support team was very helpful on getting the software up and running. I love that this program is on the cloud and I can access it from anywhere and they information is stored in the cloud.

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

Again this is so user friendly. I have found it easy to learn and navigate.

I did like the clear interface and the cost was reasonable. Easy log in and creating an account was simple.

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

I was never formally trained on the software, but I found it very confusing to use.

Very slow response times on reported software issues. Poor responses -seems to be automated responses.

Also, you aren't reimbursed always with a new lead when the contact info isn't correct for the lead. That means a loss of money for the user.

Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.

As a daily basis user, I like it's function and future diagnostic features. Which helps me to improve my skills.

I love this software it helps me at work with helping  me take notes for the doctors. To be able to view patient medical and add if needed.

It’s certainly not the best. Cerner and epic are better.

Benefits  Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care.

It has all the essential functions. The customer support is great at times.

I would say that the worst part of this system is that when the internet is down, you really have no access.

Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of  use and overall cost.

This is a frustrating industry dealing with insurance companies.

All in all it's a pretty good system, it just needs some adjusting in the report options and a few other areas.

It is a comprehensive package in that it integrates the clinical side with the billing side. They do update on a regular basis.

I like that this is so user friendly. I find that it is easy to pick up and use fast.

Limited Customization & Difficult Corporate Team.

It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Additionally, training for the entire product is needed if not you will easily get lost. The price of a system is also up there so we warned.

Customer service was fantastic when this was Healthfusion.

At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.

Easy to use rapid billing of insurance claims to insurance companies for chiropractic patients receiving care in my clinic. Great customer support from NextGen for problem claims.

Sometimes it malfunctions and came up with errors. I think it should be reprogrammed with debugging.

I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.

A+ - I have had to have a couple of interactions with customer service to navigate how to do something and they were very helpful.

It keeps good track and allows you to notify the person making the call that you are busy and will contact them later. It’s safe and easy to use.

What I like best is that it integrates with my EHR system so I do not need numerous calandars and it automatically sends a reminder call/text to my patients.

My only dislike is the layout of the website that they use.

I love that everytime I call I talk to a real person. This company does an excellent job with customer service.

I find that ReminderCall is easy and integrates well with my EMR software. The staff and technical support is awesome.

Easy to set up them and easy to use software. So this is save my lot of time.

Every single time I've called, I have talked to someone very pleasant on the other side who is more than willing to help me out and get me the answers I seek. The software is very easy to use.

The service requires very little effort from us and significantly improves attendance at appointments.

This service has been great - it is easy to use, received well by patients and understandable. The support team has been very helpful in troubleshooting when required.

We set it up quickly and it is very effective. Our patients have come to rely on the reminder texts.

This is helpful when you want to be sure people don't forget the meetings. It is ease to use and it has a great customer service.

Any time I have questions, they are there to help. Always kind and very personable.

Easy to use, great price, helpful and responsive tech support and customer service.

They're good about responding to questions. So customer service has been overall good.

We then run into the problem with answering machines, voice mail boxes that are not set up and clients not answering because they do not recognize the phone number.

We have had very good luck with Reminder Call. It was easy to set up and works well with our software.

Great customer service, easy interface and great reliability.

Ease of Use, great customer service, cost effective.

I am really frustrated with only being able to use 160 letters for each message.

It is affordable, easy to set up/use, and has resulted in fewer cancellations for my office. The best part is that it is hassle free.

I do not have a feature I like most. Thank you, we like your business.

Customer service made the transition enjoyable and we have felt supported throughout. A great deal for the cost.

Wonderful Client Communication at a Low Price.

Also wish I could get a report emailed to me each day as to which texts were delivered and which failed.

I love that it integrates with our ERA, Clinic Dr. As long as our appointments are set by 5:30, calls/texts are cued seamlessly.

Patients also love them messages and calls. They compliment the timeliness of them and consistency of the receipt of the messages and content.

I love the customer service with ReminderCall.

This is such a great software that allows you keep up with the fast pace in life while not forgetting important social contacts throughout the day.

We no longer make 100 reminder phone calls every day.

It has been so helpful as we evolve with our ever-changing society and culture, and has helped us communicate more effectively with the people we serve.

I like the ease of use, the ability to see when a call went out and even the recorded response/reply from the patient.

US Dollar

NextGen Office is an award-winning, cloud-based, clinical and billing solution designed for smaller, independent practices (≤ 10 providers). This all-in-one, full-service solution includes specialty-specific EHR content, an easy-to-use patient portal, embedded virtual visits, a claims clearinghouse, and a MACRA/MIPS reporting dashboard. NextGen Office provides the right tools providers and their staff need at the point of care with no in-house IT overhead right out of the box. 
What’s more: the solution works on any device with an internet connection. Providers can touch, talk, or type encounter notes directly into the clinical documentation template between patients or even outside the office, saving valuable time and creating an atmosphere that promotes a better work-life balance.
For medical billing businesses: NextGen Office Practice Management (PM) is designed to support growth, profitability, and efficiency. It’s Cloud-based to keep your costs down and your internal teams and implementation processes simplified. This top-rated solution is built to automate and increase the accuracy of the billing and collections process. Utilize a wealth of operational resources and a Marketing Support Kit to support your billing business needs at no additional charge.
NextGen Healthcare was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. NextGen Office is the culmination of that goal for small practices and medical billing companies, made to accommodate physician and staff workflows with easy-to-use, affordable technology that adapts to users and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.


LongDescription

Real Time Analytics

Patient Records Management

Meaningful Use Certified

Surveys & Feedback

Invoice History

Payment Processing

Practice Management

Order Entry

Customizable Reports

Document Storage

HIPAA Compliant

Charting

Confirmation/Reminders

Communication Management

Patient Intake

Calendar Management

ONC-ATCB Certified

Multi-Physician

Clinic Interoperability

Template Management

Multi-Location

Self Service Portal

Code & Charge Entry

EMR/EHR

Dunning Management

Compliance Management

Real Time Data

Claims Scrubbing

Historical Reporting

E-Prescribing

Client Portal

Handwriting Recognition

Workflow Management

Voice Recognition

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Decision Support

Automated Scheduling

Medical Billing

Physician Scheduling

Customizable Templates

Coding Assistance

Billing & Invoicing

Alerts / Escalation

Compliance Tracking

Contact Database

SOAP notes

Claims Management

Appointment Management

Video Conferencing

Records Management

Summary Reports

Client Management

Quotes/Estimates

Drag & Drop

Patient Scheduling

Patient Portal

Appointment Scheduling

Document Management

Insurance Eligibility Verification

For Medical Purposes

Remittance Advice

Patient Engagement

Physician Management

Messaging

Data Discovery

AI/Machine Learning

Data Visualization

Collaboration Tools

Initial Assessments

For Family Medicine

Drug Reference Database

Medication Management

For Cardiologists

For Ophthalmologists

SMS Reminders

For Dermatologists

Formulary Management

Healthcare Compliance

One-to-One Messaging

For Physical Therapy

Online Forms

File Sharing

Remote Treatment Planning

Multi-Provider Practice

For Healthcare

Speech Recognition

Automatic Transcription

Medical Terminology Database

For Obstetrics & Gynecology

Immunization & Allergy Tracking

Medical History Records

Growth Charts

For Podiatrists

Payment Collection

For Mental/Behavioral Health

For Pain Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

To receive accurate pricing information, contact NextGen directly.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

NextGen Office

In Person

Live Online

Webinars

Documentation

ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows businesses to receive customer responses via emails and view them on a centralized dashboard.


Stakeholders can use the built-in scheduler to set up automated texts and call reminders in various voices or languages. Features of ReminderCall.com include appointment scheduling, PCI DSS compliant review, calendar management, secure socket layer (SSL) encryption, voice recognition, reporting and more. Additionally, the platform enables healthcare providers to communicate with patients in adherence to applicable state and federal laws/regulations.


ReminderCall.com facilitates integration with several third-party applications such as iClinic, 123Pet, Accuro, Acuity, MDSynergy, MedicsElite, Microsoft Outlook, TrakNet, Vericle, WoundExpert, Genesis Best Chiropractic and more. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.



Personalization

Pricing is based on the number of appointment reminders sent. 

1-1000 credits: 9 cent/credit

1001-2500 credits: 8.5 cent/credit

2501-5000 credits: 7.5 cent/credit

5001-10,000 credits: 7 cent/credit

10,001-25,000 credits: 6.5 cent/credit

25,001-50,000 credits: 6 cent/credit

50,000+credits: 5.5 cent/credit

NextGen Office vs ReminderCall.com

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