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NextGen Office vs TigerConnect

NextGen Office vs TigerConnect

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Overall Rating
4.0 (1276)
4.7 (45)
Ease-of-Use
3.9 / 5
4.8 / 5
Value for Money
3.8 / 5
4.6 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
3.9 / 5
4.5 / 5
Last Review Written
February 3, 2025
June 16, 2024
Pros/Cons
  • Pros

  • It is a great addition for our small independent polyclinic and we are quite happy with how it has increased our productivity.
  • The workflows are good and ever improving. Reporting, interfaces and interoperability are strong.
  • Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.
  • Cons

  • I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.
  • I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.
  • At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.
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  • Pros

  • Secure, easy to use, easy login, with excellent secure functionality including audio, video, and picture messaging. Helpful as secure messaging is critical in the hospital environment.
  • Overall, TigerConnect, is an amazing product and I am thankful for our system's investment in it.
  • Ease of Use, Reliability, Efficiency. It allows staff to bridge the gap of patient care when our physicians are not physically present in clinic.
  • Cons

  • The only negative feedback I've received from staff is that we are unable to copy/paste or print information from our messages, which is the reason we implemented the app in the first place.
  • With communicating using a lot of medical terminology, the auto-correct can be frustrating.
  • When hospitals issue us a phone, we cannot download this app on it because it is connected to our Apple ID. However, this may be more of an administrative problem than the fault of the software.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

23 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos