As a patient, not everyone has internet access. And some of the information on there can be confusing.

Worst is that it is inefficient. Also, that they will have a  feature we like and it will be broken with the next upgrade.

The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

Difficulty to find needed information and navigating through charts, it’s just a confusing software.

Great features (if you can get them installed), good ease of use.

Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy.

Support team was very helpful on getting the software up and running. I love that this program is on the cloud and I can access it from anywhere and they information is stored in the cloud.

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

Again this is so user friendly. I have found it easy to learn and navigate.

I did like the clear interface and the cost was reasonable. Easy log in and creating an account was simple.

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

I was never formally trained on the software, but I found it very confusing to use.

Very slow response times on reported software issues. Poor responses -seems to be automated responses.

Also, you aren't reimbursed always with a new lead when the contact info isn't correct for the lead. That means a loss of money for the user.

Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.

As a daily basis user, I like it's function and future diagnostic features. Which helps me to improve my skills.

I love this software it helps me at work with helping  me take notes for the doctors. To be able to view patient medical and add if needed.

It’s certainly not the best. Cerner and epic are better.

Benefits  Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care.

It has all the essential functions. The customer support is great at times.

I would say that the worst part of this system is that when the internet is down, you really have no access.

Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of  use and overall cost.

This is a frustrating industry dealing with insurance companies.

All in all it's a pretty good system, it just needs some adjusting in the report options and a few other areas.

It is a comprehensive package in that it integrates the clinical side with the billing side. They do update on a regular basis.

I like that this is so user friendly. I find that it is easy to pick up and use fast.

Limited Customization & Difficult Corporate Team.

It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Additionally, training for the entire product is needed if not you will easily get lost. The price of a system is also up there so we warned.

Customer service was fantastic when this was Healthfusion.

At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.

Easy to use rapid billing of insurance claims to insurance companies for chiropractic patients receiving care in my clinic. Great customer support from NextGen for problem claims.

Sometimes it malfunctions and came up with errors. I think it should be reprogrammed with debugging.

I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.

Easy user interface and nice to navigate the main pages.

The software is accessible at all times and places. Perfect for a very busy practice.

The ease of use, clean look, ability to integrate patient notes, appointments and feedback as well as reporting.

I really enjoyed using it, it was quick and easy to use, with a very simple interface.

Our experience of TM3 is that we have gone paperless which save money and reception time. The practice over all has a more efficient feel to it.

No signature on bespoke emails. No area for frequently used attachments to be stored.

The diary feature is one of its best festures.

Some parts are rather 'clunky' particularly the 'search' section which can be frustrating. Setting up documents also need looking at.

Too many “work arounds”, for the cost of the product you would expect it to work not have to “work around” the problem.

Invoice by email with payment integration through stripe makes for hassle free payments.

TM3 is easy to use and I like many features. Scheduling appointments is very easy and intuitive.

Full calendar does not stay pinned even after pinning in place. Appointment notes currently collapsed and only showing current report rather than showing all treatment reports when you go to a case.

Straight forward logical system. And great access from mobile devices which is invaluable.

Client tracking reports - shows every appointment for each client rather than just the one that has' no future appointment. Date of birth jumping back to blank or to 30/12/1899 when trying to update.

All the features are hard to learn and took a while to master.

The team are very supportive and friendly. They are regularly making changes and updating.

It is cloud based so can get it from anywear on anything. Loads of functions, online booking is perfect.

Difficult for me to distinguish activity in multiple clinics at a quick glance when viewing the daily calendar. Moving between multiple patient's clinical details.

I think it is great value for money and having progressed from TM through TM2 to TM3 the software continues to stay ahead of the competition.

The software makes clinic management easy. Invoicing is simple clinic notes are user friendly and the patient reminders have almost eradicated dnas.

Clinikal notes are easy to use. Receipts emailing also good.

Ease of use and response of technical staff when I need help.

The decision to move to TM3 was a good one - the team are a pleasure to work with and nothing is too hard for them to investigate/ discuss. Use of the system is logical, which helped with compliance.

No diary app for phones. Doesn't have the option to put clients first name first in the appointments field.

The clinical records being perfect for Physiotherapy.

User interface easy to understand and logical.

I am a sole practitioner so I use TM3 for many admin functions. It is great for keeping track of payments, invoices.

I think the overall look is very customer friendly both for practitioners and their clients.

It is a must have and the best softweare for physio clinics.

Overall it's the best solution on the market for physiotherapy.

Sometimes it crashes which makes it difficult to see your diary.

Currently no GDPR certification although they indicate they are compliant.

I had the pleasure of working with a hands-on implementation team: always available and it wasn't a simple database to bring across.

Things are not updated regularly enough, the desktop software seems to be forgotten about completely.

Things have definitely improved over the years and we have a good relationship with their support team who are always helpful and resolve any issues we have quickly for us.

TM3 is great, as it can be used both on our desktop computer and my personal laptop, so it is easy to gain a quick oversight of my clinic no matter where I am.

Solving: no longer require paper notes. Paper notes could be inadvertently destroyed.

How easy it is to amend notes templates and great customer service.

Occasionally updates cause small teething problems in some areas.

Overall I think TM3 is an excellent product and I would thoroughly recommend using it to run your practice. The support team are excellent and are always there to sort out a problem I’d they do arise.

US Dollar

NextGen Office is an award-winning, cloud-based, clinical and billing solution designed for smaller, independent practices (≤ 10 providers). This all-in-one, full-service solution includes specialty-specific EHR content, an easy-to-use patient portal, embedded virtual visits, a claims clearinghouse, and a MACRA/MIPS reporting dashboard. NextGen Office provides the right tools providers and their staff need at the point of care with no in-house IT overhead right out of the box. 
What’s more: the solution works on any device with an internet connection. Providers can touch, talk, or type encounter notes directly into the clinical documentation template between patients or even outside the office, saving valuable time and creating an atmosphere that promotes a better work-life balance.
For medical billing businesses: NextGen Office Practice Management (PM) is designed to support growth, profitability, and efficiency. It’s Cloud-based to keep your costs down and your internal teams and implementation processes simplified. This top-rated solution is built to automate and increase the accuracy of the billing and collections process. Utilize a wealth of operational resources and a Marketing Support Kit to support your billing business needs at no additional charge.
NextGen Healthcare was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. NextGen Office is the culmination of that goal for small practices and medical billing companies, made to accommodate physician and staff workflows with easy-to-use, affordable technology that adapts to users and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.


LongDescription

Real Time Analytics

Patient Records Management

Meaningful Use Certified

Surveys & Feedback

Invoice History

Payment Processing

Practice Management

Order Entry

Customizable Reports

Document Storage

HIPAA Compliant

Charting

Confirmation/Reminders

Communication Management

Patient Intake

Calendar Management

ONC-ATCB Certified

Multi-Physician

Clinic Interoperability

Template Management

Multi-Location

Self Service Portal

Code & Charge Entry

EMR/EHR

Dunning Management

Compliance Management

Real Time Data

Claims Scrubbing

Historical Reporting

E-Prescribing

Client Portal

Handwriting Recognition

Workflow Management

Voice Recognition

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Decision Support

Automated Scheduling

Medical Billing

Physician Scheduling

Customizable Templates

Coding Assistance

Billing & Invoicing

Alerts / Escalation

Compliance Tracking

Contact Database

SOAP notes

Claims Management

Appointment Management

Video Conferencing

Records Management

Summary Reports

Client Management

Quotes/Estimates

Drag & Drop

Patient Scheduling

Patient Portal

Appointment Scheduling

Document Management

Insurance Eligibility Verification

For Medical Purposes

Remittance Advice

Patient Engagement

Physician Management

Messaging

Data Discovery

AI/Machine Learning

Data Visualization

Collaboration Tools

Initial Assessments

For Family Medicine

Drug Reference Database

Medication Management

For Cardiologists

For Ophthalmologists

SMS Reminders

For Dermatologists

Formulary Management

Healthcare Compliance

One-to-One Messaging

For Physical Therapy

Online Forms

File Sharing

Remote Treatment Planning

Multi-Provider Practice

For Healthcare

Speech Recognition

Automatic Transcription

Medical Terminology Database

For Obstetrics & Gynecology

Immunization & Allergy Tracking

Medical History Records

Growth Charts

For Podiatrists

Payment Collection

For Mental/Behavioral Health

For Pain Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

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