As a patient, not everyone has internet access. And some of the information on there can be confusing.

Worst is that it is inefficient. Also, that they will have a  feature we like and it will be broken with the next upgrade.

The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

Difficulty to find needed information and navigating through charts, it’s just a confusing software.

Great features (if you can get them installed), good ease of use.

Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy.

Support team was very helpful on getting the software up and running. I love that this program is on the cloud and I can access it from anywhere and they information is stored in the cloud.

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

Again this is so user friendly. I have found it easy to learn and navigate.

I did like the clear interface and the cost was reasonable. Easy log in and creating an account was simple.

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

I was never formally trained on the software, but I found it very confusing to use.

Very slow response times on reported software issues. Poor responses -seems to be automated responses.

Also, you aren't reimbursed always with a new lead when the contact info isn't correct for the lead. That means a loss of money for the user.

Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.

As a daily basis user, I like it's function and future diagnostic features. Which helps me to improve my skills.

I love this software it helps me at work with helping  me take notes for the doctors. To be able to view patient medical and add if needed.

It’s certainly not the best. Cerner and epic are better.

Benefits  Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care.

It has all the essential functions. The customer support is great at times.

I would say that the worst part of this system is that when the internet is down, you really have no access.

Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of  use and overall cost.

This is a frustrating industry dealing with insurance companies.

All in all it's a pretty good system, it just needs some adjusting in the report options and a few other areas.

It is a comprehensive package in that it integrates the clinical side with the billing side. They do update on a regular basis.

I like that this is so user friendly. I find that it is easy to pick up and use fast.

Limited Customization & Difficult Corporate Team.

It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Additionally, training for the entire product is needed if not you will easily get lost. The price of a system is also up there so we warned.

Customer service was fantastic when this was Healthfusion.

At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.

Easy to use rapid billing of insurance claims to insurance companies for chiropractic patients receiving care in my clinic. Great customer support from NextGen for problem claims.

Sometimes it malfunctions and came up with errors. I think it should be reprogrammed with debugging.

I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.

Unable to change templates yourself (done by owner/support still customizable), user interface will still put parts of notes out of order making notes difficult to read at times.

I have loved working with everyone there. From inception to implementation and even with customization it has been a very comfortable ride.

It's quick and easy to use. It's substantially better then paper document because you don't have to worry about carrying around or potentially any HIPAA violations if something goes missing.

The integrated dictation is a really great feature. Customization options allow you to have your documentation flow very naturally.

It is also customizable in almost every way you can imagine. To top it off, the customer support you receive is the best in the industry.

It is difficult to see a patient the whole ledger in just one place. It is in there, but not in one place.

The customer service and the timing of it all got me to switch. Price is great and the features are easy to use.

The best thing we love about the software is the background. All the stuff that it is doing behind the scenes.

Integration with the business was simple and easy.

Initial set up is horrible. They were only able to transfer my patients into system but no other information.

I had never done my own billing before, but I have been doing it pretty seamlessly by myself since April when I started using ZHealth.

This has improved services and decreased frustration for our office. Visual layout is clean and intuitive.

Templates are straightforward. Very affordable and good claims processing team.

Customer service is always on top with very little delay in response time. Change and updates easily obtained.

This software is extremely user friendly and easy to teach staff. The customization and constant updates are above and beyond any other software I looked into.

It was so much more work than I previously had which had initially prompted a change. I also hated the statement.

Customer service, support is absolutely amazing, user friendly and detailed reports.

M happy with it and tell everyone to take a look at it. It does so much more for the same price as everyone else.

IMO it is a great investment in your office, and if you like what you see, it will only be getting better and better.

The self checkin has decreased the immediate need for a Front Desk. The online scheduling is a wonderful addition that makes life grand.

The software is fairly easy to use once you understand the work flow. It took about 2 weeks and 3 web sessions to get comfortable with it.

The service is terrible. Should have had a clue when you call there advertised number you have to leave a message.

My experience with zHealth has been great. Any questions or concerns that I have had have been answered and resolved in a timely manner.

Onboarding was easy - -  over the past year they continue to evolve and improve with additional support options. Our customer service rep was, and is, outstanding.

It was easy to use after I learned it. I like the support available as well.

Initial consultations included giving information about which type of setup would work best for our office AND the customer service is quick and extremely friendly.

My customer data is all in one place, it's web driven, it runs, never crashes my laptop, integrates all the features I want for one price point, and is backed up on their servers.

Great for soap notes, online schedule, ties in with merchant servives. And great management system.

Any issues or concerns we had were addressed quickly. This company is growing and has listened to their users which is evident by updates and added features.

I prefer chart notes to read in a paragraph format rather than as bullet points, however this is a very small criticism.

Streamlined and easy to use software, great for solo practice and accessible anywhere.

You literally cannot do any customizing yourself or you have to pay.

Since then owner has been gracious enough to do two screen shares with me already to work on customizing to my liking and we are about to have another this coming Monday (7/29/19).

Not once has he ever made this sound like it is a hassle, rather he accepts the challenges for himself and his staff to give the best EHR system for each individual office possible.

Working with them has been a very positive experience they are quick to get back to me and very helpful.

The web based software is easy to use, intuitive,  interactive, and powerful in scheduling appointments.

Anything i don’t like is changed. I talk with or email the CEO constantly and he does what i ask for.

Like most business owners, when I need help I need it now, not in 2 days. Bottom line is Its simple, It's inexpensive, and customer service is  excellent.

No desktop version, all online. No  custom patient text feature.

US Dollar

Web-based medical billing software automates activities like scheduling, billing, claims processing, and reporting. Integrated insurance eligibility, patient communication, and payment tools support revenue cycle.

ShortDescription

NextGen Office is an award-winning, cloud-based, clinical and billing solution designed for smaller, independent practices (≤ 10 providers). This all-in-one, full-service solution includes specialty-specific EHR content, an easy-to-use patient portal, embedded virtual visits, a claims clearinghouse, and a MACRA/MIPS reporting dashboard. NextGen Office provides the right tools providers and their staff need at the point of care with no in-house IT overhead right out of the box. 
What’s more: the solution works on any device with an internet connection. Providers can touch, talk, or type encounter notes directly into the clinical documentation template between patients or even outside the office, saving valuable time and creating an atmosphere that promotes a better work-life balance.
For medical billing businesses: NextGen Office Practice Management (PM) is designed to support growth, profitability, and efficiency. It’s Cloud-based to keep your costs down and your internal teams and implementation processes simplified. This top-rated solution is built to automate and increase the accuracy of the billing and collections process. Utilize a wealth of operational resources and a Marketing Support Kit to support your billing business needs at no additional charge.
NextGen Healthcare was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. NextGen Office is the culmination of that goal for small practices and medical billing companies, made to accommodate physician and staff workflows with easy-to-use, affordable technology that adapts to users and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.


LongDescription

Real-Time Analytics

Patient Records Management

Meaningful Use Certified

Surveys & Feedback

Invoice History

Payment Processing

Practice Management

Order Entry

Customizable Reports

Document Storage

HIPAA Compliant

Charting

Confirmation/Reminders

Communication Management

Patient Intake

Calendar Management

ONC-ATCB Certified

Multi-Physician

Clinic Interoperability

Template Management

Multi-Location

Self Service Portal

Code & Charge Entry

EMR/EHR

Dunning Management

Compliance Management

Real Time Data

Claims Scrubbing

Historical Reporting

E-Prescribing

Client Portal

Handwriting Recognition

Workflow Management

Voice Recognition

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Decision Support

Automated Scheduling

Medical Billing

Physician Scheduling

Customizable Templates

Coding Assistance

Billing & Invoicing

Alerts / Escalation

Compliance Tracking

Contact Database

SOAP notes

Claims Management

Appointment Management

Video Conferencing

Records Management

Summary Reports

Client Management

Quotes/Estimates

Drag & Drop

Patient Scheduling

Patient Portal

Appointment Scheduling

Document Management

Insurance Eligibility Verification

For Medical Purposes

Remittance Advice

Patient Engagement

Physician Management

Messaging

Data Discovery

AI/Machine Learning

Data Visualization

Collaboration Tools

Initial Assessments

For Family Medicine

Drug Reference Database

Medication Management

For Cardiologists

For Ophthalmologists

SMS Reminders

For Dermatologists

Formulary Management

Healthcare Compliance

One-to-One Messaging

For Physical Therapy

Online Forms

File Sharing

Remote Treatment Planning

Multi-Provider Practice

For Healthcare

Speech Recognition

Automatic Transcription

Medical Terminology Database

For Obstetrics & Gynecology

Immunization & Allergy Tracking

Medical History Records

Growth Charts

For Podiatrists

Payment Collection

For Mental/Behavioral Health

For Pain Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

To receive accurate pricing information, contact NextGen directly.

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