An easy way to access the problem yourself

Overall with it flexibility I think that its very ease of use and customized to the customer

Pros

Most of all l like reporting capabilities , self service portal ,price , treatment planing and price overall it’s a good one

Cons

Sometimes it makes mistakes and but technical support always helps me

Incredible performance at an affordable price point

Next Step has been our fifth EMR in the past fifteen years for our company. Since we started with them four years ago, we have truly enjoyed our relationship with them. Their support is timely and they are very responsive to their customer's needs. Like with any software, things will go wrong at times, but the Next Step team is always there to try to trouble shoot. I truly appreciate the commitment they show to their customers.

Pros

We absolutely love the flexibility Next Step gives us to customize the software to our different business lines. The reporting abilities of this software are phenomenal as well.

Cons

We are not that fond of the web scheduler module associated with this software. To be fair, the web version has been in development over the past year and a half, and it has been slowly improved over time with each additional upgrade they have rolled out.

Next Step Solutions has opportunity

NSS has potential but overall our experience has been disappointing, to say the least. We were sold a piece of software that was supposed to help our agency but it has been such a struggle because all the pieces (Scheduler, Clinical, Billing) don't talk to each other like we were told.

Pros

NSS is easy for users to use but it offers a ton of room for mistakes to take place. Some items are straight forward while others are a bit too tedious for the average user to get the hang of.

Cons

Customer support, reporting, dashboards, backend billing, Digital RX and the emar are all terrible pieces of this software. This has caused issues across the entire agency that I work with. NSS Support does not communicate very well and is not super tactful. We have never been where we should have been with Billing as the NSS billing implementation person is unhelpful and does not completely work when they state it will be complete.

NS Review

Love working with [SENSITIVE CONTENT HIDDEN], some minor setbacks

Pros

Dashboards, Notes Section, Interface Ability

Cons

Medical Component, eMAR, eScribe interface, treatment planning a little cumbersome

Outcomes / Reporting Capabilities

We have been able to create our own reports and move toward value based reporting. It has also allowed up to link with other platforms to increase workflow efficiencies such as lab work.

Pros

From an administrative perspective the reporting capabilities to track outcomes and create data reports for our process improvement initiatives. The staff of NextStep has been amazing to work with in tailoring the system to meet the unique needs of our organization.

Cons

Fulling integrating the billing, scheduling and medication module within the clinical so all client information only needs to be entered once and controls for user access to limit what is view-able in the client record.