NextStep
About NextStep
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Most Helpful Reviews for NextStep
1 - 5 of 11 Reviews
Zura
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
An easy way to access the problem yourself
Overall with it flexibility I think that its very ease of use and customized to the customer
PROSMost of all l like reporting capabilities , self service portal ,price , treatment planing and price overall it’s a good one
CONSSometimes it makes mistakes and but technical support always helps me
Reasons for switching to NextStep
Dashboard, self service portal, planning, price
Michael
Mental Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Incredible performance at an affordable price point
Next Step has been our fifth EMR in the past fifteen years for our company. Since we started with them four years ago, we have truly enjoyed our relationship with them. Their support is timely and they are very responsive to their customer's needs. Like with any software, things will go wrong at times, but the Next Step team is always there to try to trouble shoot. I truly appreciate the commitment they show to their customers.
PROSWe absolutely love the flexibility Next Step gives us to customize the software to our different business lines. The reporting abilities of this software are phenomenal as well.
CONSWe are not that fond of the web scheduler module associated with this software. To be fair, the web version has been in development over the past year and a half, and it has been slowly improved over time with each additional upgrade they have rolled out.
Reason for choosing NextStep
We could not find a better alternative in terms of flexibility and value.
Reasons for switching to NextStep
For years, we could never find a product that allowed us to integrate our outpatient services with our other lines of business. So we had two EMRs, one for our crisis and other emergent services and one for outpatient. Next Step allowed us to move into one software with all of our lines of business.
Josh
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2020
Next Step Solutions has opportunity
NSS has potential but overall our experience has been disappointing, to say the least. We were sold a piece of software that was supposed to help our agency but it has been such a struggle because all the pieces (Scheduler, Clinical, Billing) don't talk to each other like we were told.
PROSNSS is easy for users to use but it offers a ton of room for mistakes to take place. Some items are straight forward while others are a bit too tedious for the average user to get the hang of.
CONSCustomer support, reporting, dashboards, backend billing, Digital RX and the emar are all terrible pieces of this software. This has caused issues across the entire agency that I work with. NSS Support does not communicate very well and is not super tactful. We have never been where we should have been with Billing as the NSS billing implementation person is unhelpful and does not completely work when they state it will be complete.
Reason for choosing NextStep
We were promised features that don't exist or were described incorrectly...
Thomas
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2020
NS Review
Love working with [SENSITIVE CONTENT HIDDEN], some minor setbacks
PROSDashboards, Notes Section, Interface Ability
CONSMedical Component, eMAR, eScribe interface, treatment planning a little cumbersome
Reason for choosing NextStep
Dashboards, reporting, and API abilities
Reasons for switching to NextStep
lack of reports, dashboards, excessively expensive, lack or ability to interface
Lynn
Health, Wellness and Fitness, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Outcomes / Reporting Capabilities
We have been able to create our own reports and move toward value based reporting. It has also allowed up to link with other platforms to increase workflow efficiencies such as lab work.
PROSFrom an administrative perspective the reporting capabilities to track outcomes and create data reports for our process improvement initiatives. The staff of NextStep has been amazing to work with in tailoring the system to meet the unique needs of our organization.
CONSFulling integrating the billing, scheduling and medication module within the clinical so all client information only needs to be entered once and controls for user access to limit what is view-able in the client record.
Reason for choosing NextStep
Customer service, cost and reporting capabilities
Reasons for switching to NextStep
Reporting capabilities, cost and cloud based.