NextStep Software

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About NextStep

NextStep is a cloud-based electronic health records (EHR) system designed for behavioral health and substance abuse staff at inpatient, outpatient and residential care facilities. The ONC certified solution enables clinicians to track patient progress and assess how each client, group, or facility as a whole is doing with customized report cards. The software helps you easily measure and meet specific objectives for value-based care. The fully integrated suite of products adapts to any workflow, rather than having you conform to a predefined one, to help increase your productivity and efficiencies. The solution includes patient scheduling, charting, assessments, automated form routing, reminders, customized reporting and dashboards, integrated telehealth, billing m...
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Treatment Plan

NextStep User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 11 reviews

User Profile

Zura

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

An easy way to access the problem yourself

Overall with it flexibility I think that its very ease of use and customized to the customer

Pros

Most of all l like reporting capabilities , self service portal ,price , treatment planing and price overall it’s a good one

Cons

Sometimes it makes mistakes and but technical support always helps me

Reasons for switching to NextStep

Dashboard, self service portal, planning, price

Michael

Company size: 201-500 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2020

Incredible performance at an affordable price point

Next Step has been our fifth EMR in the past fifteen years for our company. Since we started with them four years ago, we have truly enjoyed our relationship with them. Their support is timely and they are very responsive to their customer's needs. Like with any software, things will go wrong at times, but the Next Step team is always there to try to trouble shoot. I truly appreciate the commitment they show to their customers.

Pros

We absolutely love the flexibility Next Step gives us to customize the software to our different business lines. The reporting abilities of this software are phenomenal as well.

Cons

We are not that fond of the web scheduler module associated with this software. To be fair, the web version has been in development over the past year and a half, and it has been slowly improved over time with each additional upgrade they have rolled out.

Reasons for choosing NextStep

We could not find a better alternative in terms of flexibility and value.

Reasons for switching to NextStep

For years, we could never find a product that allowed us to integrate our outpatient services with our other lines of business. So we had two EMRs, one for our crisis and other emergent services and one for outpatient. Next Step allowed us to move into one software with all of our lines of business.

Josh

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

March 2020

Next Step Solutions has opportunity

NSS has potential but overall our experience has been disappointing, to say the least. We were sold a piece of software that was supposed to help our agency but it has been such a struggle because all the pieces (Scheduler, Clinical, Billing) don't talk to each other like we were told.

Pros

NSS is easy for users to use but it offers a ton of room for mistakes to take place. Some items are straight forward while others are a bit too tedious for the average user to get the hang of.

Cons

Customer support, reporting, dashboards, backend billing, Digital RX and the emar are all terrible pieces of this software. This has caused issues across the entire agency that I work with. NSS Support does not communicate very well and is not super tactful. We have never been where we should have been with Billing as the NSS billing implementation person is unhelpful and does not completely work when they state it will be complete.

Reasons for choosing NextStep

We were promised features that don't exist or were described incorrectly...

Thomas

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

March 2020

NS Review

Love working with [SENSITIVE CONTENT HIDDEN], some minor setbacks

Pros

Dashboards, Notes Section, Interface Ability

Cons

Medical Component, eMAR, eScribe interface, treatment planning a little cumbersome

Reasons for choosing NextStep

Dashboards, reporting, and API abilities

Reasons for switching to NextStep

lack of reports, dashboards, excessively expensive, lack or ability to interface

Lynn

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Outcomes / Reporting Capabilities

We have been able to create our own reports and move toward value based reporting. It has also allowed up to link with other platforms to increase workflow efficiencies such as lab work.

Pros

From an administrative perspective the reporting capabilities to track outcomes and create data reports for our process improvement initiatives. The staff of NextStep has been amazing to work with in tailoring the system to meet the unique needs of our organization.

Cons

Fulling integrating the billing, scheduling and medication module within the clinical so all client information only needs to be entered once and controls for user access to limit what is view-able in the client record.

Reasons for choosing NextStep

Customer service, cost and reporting capabilities

Reasons for switching to NextStep

Reporting capabilities, cost and cloud based.