We have solved a lot of problems by introducing and improving the web-scheduling features and esp now with updating our on-line registration portal. These features have taken some work-load off my staff and increased efficiency in my offices.

The ease of use and everything on one page. I love that its very easy to customize to work specifically with my offices and my needs. I have been using for almost 10 years and we have changed / added many things along the way, such as web scheduling capabilities and texting software. Right now we are making more changes to adapt with the current Covid-19 situation.

I haven't found any cons. Any time there has been a problem or glitch ( as there is with any software system) [SENSITIVE CONTENT HIDDEN] and his team have been able to rectify the problems in a timely matter.

I have been using ODLink for over 10 years and what I like the BEST is that whenever I call customer support I get a live person, and usually the same person... who... at one point worked in the Optometric Practice of the developer, so she too has worked in Optometry! But no matter who answers they all fix the problem while you're on the phone with them. It's amazing! I can't say enough about this software...it's great!

What I like most about ODLink is that it was created by an Optometrist. I had Officemate for many years and never found it intuitive, to the way we practice. I also like that it is an EMR and an Optometric Accounting software in one. I use it for managing product, such as frames, and I use it to do my month ends with much more detailed office management information than with any other product. It has made me a better business owner for sure.

Very little, but I do wish I had a better knowledge of Filemaker Pro.

Customer service is fantastic. They always try to fix the problem quickly and efficiently. The search function is amazing. I love being able to search through thousands of records instantly.

There are some functions where you have to go through multiple windows just to open. The frame inventory for example. You have to get to a transaction screen in order to open. It feels like they could be streamlined more.

We have really appreciated the comprehensive nature of the software and the exceptional customer support.

This software is intuitive to completing a comprehensive visual examination as well as a brief medical or contact lens follow-up. The examination is, for the most part, captured in one screen with the ability to see changes from other examinations at a single glance. We searched for a program that did not require us to click from screen to screen to screen to enter the examination information. The support staff at OD Link have helped us customize our software to a program that comfortably fits our practice style. OD Link was able to customize our method of patient recall that we had used with our former system for many years. None of the other software vendors we looked at were able to do this.

Add-on practice management software companies have not included OD Link to interface with. That being said, OD Link has the ability to easily pull necessary statistics for practice management.

Much faster data recording because the preset templates can produce the same basic information on all exams such as Return to Clinic in 1-yr for evaluation... I can modify the existing or new data to match the current exam findings. I don't need to spend hours looking for missing paper charts or going through many pages of data from previous years for comparison purposes. I can transfer the final prescription from my automated phoroptor and lensometer to ODLink in 1 second. I can also submit electronic billings or send prescription to patients via email directly from ODLink. The frame inventory is a great feature which helps staff manage the frame board and print reports of not only the amount of frames from each vendor but also the types of frames currently in office. I have been using ODLink for 13 years, and I still love it more than any other software which I have used when working in different offices.

Easy 1 page data entry for each of patient's contact and insurance information, exam, and transaction. Most fields can also be customized to my office's preferences which make the work flow much more efficient. Great start-up price and superior customer support. Can access to data from home or anywhere with an internet connection.

Unable to redo if information is deleted by accident.