About One Medical Passport

One Medical Passport (1MP) is a cloud-based solution designed to help ambulatory surgery centers streamline operational workflows and improve patient engagement via text, video and email messages. The solution enables continuous improvement of outpatient surgeries for patients, staff and physicians alike.

One Medical Passport allows administrators to monitor facilities, assign jobs to staff members and track and update patients' health status regularly. Pricing for the solution is based on a center's patient volume and support is provided via phone.


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Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of One Medical Passport

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(7)

7

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

August 2020

Jenn from River Valley ASC, LLC

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Highly recommend OMP to all of my colleagues!

Our patient experience and communication has dramatically improved (and continues to improve) since using OMP. We are constantly making updates and tweaking our questionnaire and Engage messaging to meet the ever-changing needs of our patients and community. The assistance with COVID screening and patient education sealed the deal for us - we are now OMP lifers!

Pros

The practicality of the product - it provides exactly what we need without any additional "fluff" that is often highlighted to mask the inadequacies in other products. Even more important is the level of customer support and effort by everyone on the OMP team. We have always felt extremely supported and never left to flounder or wonder.

Cons

The ONLY feature that we no longer use is the Big Board, as our new EMR includes a tracker that is updated via documentation.

Reasons for Choosing One Medical Passport

We loved having the ability to customize and modify all aspects including the questionnaire and Engage messaging. Our team feels very proud of the communication to and from our patients with One Medical Passport. The system and information provided have remained reliable and current.

Reasons for Switching to One Medical Passport

The system was extremely antiquated and NOT user/patient friendly. Additionally, updates or edits were extremely difficult to make. We also had the option to utilize the pre-op questionnaire in SIS Charts (our current EMR) but feel that the questionnaire and functionality is still inferior to OMP.

August 2020

Theresa from USPI and Memorial Hermann

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Administrator of the Surgery Center

Communication is automated in so many levels I cant even begin to describe the time it has saved us. During disasters, you can remotely sign in and review schedules and draft communication and out it goes; email or text...you choose. We have clinical dashboards that we work the exceptions instead of each patient. We can change our communication same day which was the norm with Covid 19 communication early on. The financial team loves to text patients to advise them of what they need to know......it goes on and on...…….Can you tell we love the product but better yet,,,it is what you choose to make of it. We push the limits on how to use this product. I will say that we are where we are with this product because of [SENSITIVE CONTENT HIDDEN] with OMP and the time she invested in us. She brainstorms with my team and we love the success!

Pros

Automation removes mundane manual labor; easy of implementation; extends beyond clinical; web based; makes sense to end user

Cons

Patients can get over whelmed with the amount of data we choose to request from them

Reasons for Choosing One Medical Passport

I did not originally choose it but I chose to keep it and to purchase and implement the other components instead of the competition. This product is easy and is the right sized for what we need. The price is reasonable also. I also knew that if I called and asked a question, I would get great and immediate attention and would be offered answers or solutions to my questions and not a just we currently don't offer that...……..this is a great product with great service.

August 2020

BETTY from SURGICAL SPECIALIST

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

August 2020

OMP REVIEW

ISSUES ARE QUICKLY ADDRESSED

Pros

EASE OF REVIEWING INFORMATION CUSTOMER SERVICE

Cons

ONCE THE PT OMP IS UPLOADED HAVING TO CLICK ON SELECT EACH PT TO REMOVE FROM LIST... WOULD BE NICE TO BE ABLE TO CLICK SELECT ON MULTIPLE UP0LOADED PATIENTS TO REMOVE TOGETHER. ALSO WOULD BE PREFERRED IF ONLY OUR LOCAL AREA FACILITIES POPULATED. PATIENTS GET CONFUSED WITH ALLT HE OPTIONS THAT POP UP

Reasons for Switching to One Medical Passport

EASE OF COMPLETING PROFILES FOR PATIENT AND NARRATIVE VS CHECK BOX.. IRONY IS NOW IT POPULATES TO CHECK BOX.. NOTE MY PREFERRED, BUT MANAGEMENT SELECTED.

August 2020

Karly from Premier Surgery Center of Sarasota

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

August 2020

Great customer service

Everyone that we have worked with from the company has been very pleasant, and knowledgeable. If we have issues they are addressed quickly. Since we have started using Medical Passport for pre-op phone calls, we have become more streamlined. A lot less time for the pre-op phone call is needed for each call which is nice.

Pros

It's easy to work with the company to get everything set up and continue to work with them if we encounter any issues. Nice to have everything connected with pre-op calls, text messages and emailing patients ahead of time. Pretty easy for updating on patients when they've been here before, if ride home information would have an option to carry forward for each patient it would be even better. Great to have all information carry forward when patient is here multiple times.

Cons

Some things are duplicated or hard to find. For instance when you look a patient up if they are in from the Advantex booking it shows their name even if they don't have a medical passport created. If they do have a medical passport created it shows their name twice and you have to click on the correct name to get this information. Also would be nice if warnings from medical passport would communicate to Big Board.

August 2020

Debra from Surgicare of Mobile

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

A Fan of One Medical Passport

Great. They are quick to respond to questions or problems that the staff is experiencing.

Pros

My very favorite thing offered is Big Board !! It keeps the families aware of the patients progress throughout the admission. It greatly decreased the families inquiries to the front desk personnel. My favorite thing about One Medical Passport is that it allows the patient the opportunity to provide their medical history....allowing them sufficient time to gather information & add or remove entered data before submitting. It is reasonably user friendly for the computer novice.

Cons

Patients have a little difficulty adding their medications. The options do not always apply to the medication but will not accept if one of the choices are not chosen.