OneTouch EMR software


14 reviews(4.5/5)
14 reviews(4.5/5)

OneTouch EMR is a cloud-based EMR solution that helps practices including Internal Medicine, Family Medicine, and General Practitioners manage patient's medical history. The solution can be accessed remotely via mobile devices running on different operating systems like iOS and Android.

As an ONC-ATCB Certified solution, OneTouch EMR can be used by physicians looking to qualify for Meaningful Use. The solution is designed to provide reimbursements for doctors by helping them manage overall note-taking capabilities and providing a virtual Encrypt-and-MAC coding assistant.

OneTouch EMR offers support via online chat, tutorial videos phone. The solution can integrate seamlessly with several practice management and billing solutions or can be offered within the suite of the OneTouch EMR system. OneTouch EMR’s suite includes scheduling, appointment reminders, document management, lab orders, e-prescribing, integrated fax, and more.

Services are offered on a monthly subscription basis in addition to one-time setup fees.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

14 Reviews of OneTouch EMR

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  • Rob from Medical

    June 2018

    Problematic at times, support is very good, very helpful, and friendly, if you can reach them

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the scheduling. Does come with a prescription writer, mentioned nowhere, for which you need two part paper. Email of my next day's patient schedule the evening before is nice, though I'd prefer to set my own email time. Macros, which work most of the time, are helpful. Not fully intuitive, but better than stories I have heard about many EMRs. Once set up, its decent with relatively customizable templates. The price is reasonable.

    Cons

    I am a solo practitioner and set this up primarily myself through instructional videos, and trial and error. Customer support during the setup phase was not so helpful. DO NOT set your own name as physician and system administrator. Use something like Admin System for the system administrator name. Else, you end up with your notes and appointments under two different versions of your name. The instructional video says you should, even must, use first and last name for practice.admin, but set up that way leads to disaster. Wish I could adapt the prescription writer to 4 part paper which I already have. The encounter plan does not seem to let me write Rx for multiple indications from the problem list. Often in medicine, we use medications for not just one simple reason, but to address multiple problems. e.g., an SNRI for generalized anxiety, panic Do and depression, among other uses. Well, you have to pick one. Somewhere there is a likely a better organization for the plan with problem list and prescriptions. If you are writing free text for something like your HPI, and you don't hit the "ok" button before going elsewhere, or forget to hit "ok," all you wrote is lost... This happened to me three times costing hours of work. If you make a mistake or typo when writing a prescription, and don't notice before you write it, and delete it, it keeps the mistake in the medical record as a cancelled Rx. They may, hopefully, fix that. It took a while to figure how to get my name in my notes, and take out 'main office," this is not explained. Deleting a patient is far from intuitive and requires you go to super bill and delete from there. If you write your note after the day the patient was seen, which I do a lot since I am just starting and coming from paper records, you have to change the note's date to the visit date manually via going to superbill, else it defaults to the date of your edit. I ask, why? It took quite a while to figure how to delete the provided example patients. Customer support is difficult to reach. By phone it goes to message, which is so far not returned. Email directly to a support agent was not replied to, for the most part. When you do get someone on the phone, they are very helpful and do take the time to help you.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from Dynamic PT

    Specialty: Physical therapy / rehab

    Number of employees: 2-10 employees

    June 2018

    Helpful system with some issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and the text message reminders are very useful when they work. Very neat and organized system

    Cons

    Text messages reminders don’t seem to work all the time which can be a little annoying. Also the display is not the greatest

    This review was submitted organically. No incentive was offered
    Review Source
  • Mikael from MyPsych Mental Health, PLLC

    Specialty: Mental & behavioral health

    Number of employees: 1 employee

    June 2018

    Perfect for my practice

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I have a very small private practice, most of my work is inpatient, so having an EMR for the small amount of private patients I have is great, but I couldn't see paying and arm and a leg just for use of an EMR with 10 patients.

    Pros

    It is fairly easily customizable, free and the support seems to be readily available with answers to any questions.

    Cons

    It is difficult to tell if the e-prescribe function actually sent the script or not, the page that pops up doesn't say that it was sent, it just asks if I want to print it or re-issue it, or cancel it.

    This review was submitted organically. No incentive was offered
    Review Source
  • Michael from Healthcare

    June 2018

    My experience has been great. The customer service is excellent. Could not ask for any better.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program is awesome. Very user-friendly very self explanatory. Very easy set up. The super bills and patient summary is and pertinent negatives are also perfect and very easy to work with. Giving very professional summary is for patients etc. which certainly decreases my charting workload. Most of all, it is iPad friendly which is what I was looking for to begin with. Making it a whole lot easier.

    Cons

    So far I have not really found any cons? One thing I would like to see? Is the potential to upload my own PDF documents That must be in a certain format a.k.a. Via state regulations and also documents I have created pertaining to certain modalities, and be able to edit them with my ipen capabilities and attach them to individual patient charts.? This would be very very handy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ron from Agape Church of Christ

    Number of employees: 2-10 employees

    November 2017

    Good Value for the Money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I used an older version of this and it worked well. Easy to use, good quality, and conversion was simple.

    Cons

    Was a little blurry in the conversion, but that must have been the older version. However, I was happy with the product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Thomas from Northeast Laser

    Specialty: Other specialty

    September 2014

    Very intuitive product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I'm able to create a custom GUI for our specific needs.

    Cons

    No complaints so far! What more can I say?

  • Howard from AIM CENTER

    Specialty: Internal medicine

    September 2014

    Amazing one touch

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the ease of use. You can adapt the program to your workflow and style. We have 4 partners and we all have different work styles and flows. With one touch, we can customize to our liking. I personally like to dictate and use shortcuts. Another doc likes to type freestyle. We are not all locked into doing the same thing.

    Cons

    They are growing fast, which is a good thing. However, I now have to wait a few to make suggestions and comments.

  • Daniel from Incentive Consulting Group

    Specialty: Optometry

    September 2014

    Need portable and customizable? Search no more!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Editing templates is easy with OTEMR. I recommend it for any practice that is non-traditional, or is just needing an excellent web-based software solution. The customer service is great compared to the big guys.

    Cons

    I wish more people were using them, so there was a better user-group for troubleshooting.

  • Kay from SunShine Peds

    Specialty: Pediatrics

    September 2014

    Finally an easy to use EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is easily customizable and provides wonderful customer service.

    Cons

    Like all EMR's, there is a learning curve, but OneTouch offers wonderful training.

  • Marisa from Sifuentes Enterprises

    Specialty: Family medicine

    August 2014

    Wowed by Product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is cloud-based. I love the ease of use and that I don't have to sign a five-year contract but can go month-to-month. The system is not cumbersome, and I don't have to hire a project manager to implement the product; all I needed was web browser and and to enter my unique ID given by the vendor.

    Cons

    At this time, I have not found anything that I dislike about the product. The people seem to be responsive to my needs, and there is an area in the product where I am able to log any feature requests where they update with their own comments and let me know if it is the roadmap.

  • R from Abbate Aesthetics

    August 2014

    best i have seen

    Ease-of-use
    Quality
    Support

    you can tell the product was designed by a doctor, workflow is familiar, and helps me document faster with my patients

    Review Source: Capterra
  • Robert from Abbate Aesthetics

    Specialty: Internal medicine

    August 2014

    Been using it for my practice

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's relatively easy to use and has a familiar design. You can tell it was built by a doctor.

    Cons

    There's nothing that I like least.

  • Kay from Internal Medicine

    August 2014

    SaaS EMR!

    Ease-of-use
    Quality
    Support

    OneTouch is easy to use and implement. They have a great training program that is a must with any new EMR. The staff also enjoys the ease of use for the product.

    Review Source: Capterra
  • Christina from Orthopedic Associates of LA

    August 2014

    No Longer Documenting Late into the Night

    Ease-of-use
    Quality
    Support

    This EMR makes documenting so fast. I can dictate, type, & point/click (or all 3) in each section of the note. They have great templates you can customize or it's very simple to build your own. It's nice to finally have an EMR that makes sense to us - the ones who have to use it every day. This system is cloud-based so it's mobile which is nice with our 3 locations. I can access it anywhere. I like the iPad app. It's exactly the same as the desktop version with all of the features. I can take photos & make annotations. I have been recommending OneTouch every time EMRs are discussed. I can't say enough good things about the product & you actually get a live, intelligent, helpful person on the phone when you have a question. Thank you!!

    Review Source: Capterra
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