OneTouch EMR is a cloud-based EMR solution that helps practices including Internal Medicine, Family Medicine, and General Practitioners manage patient's medical history. The solution can be accessed remotely via mobile devices running on different operating systems like iOS and Android.

As an ONC-ATCB Certified solution, OneTouch EMR can be used by physicians looking to qualify for Meaningful Use. The solution is designed to provide reimbursements for doctors by helping them manage overall note-taking capabilities and providing a virtual Encrypt-and-MAC coding assistant.

OneTouch EMR offers support via online chat, tutorial videos phone. The solution can integrate seamlessly with several practice management and billing solutions or can be offered within the suite of the OneTouch EMR system. OneTouch EMR’s suite includes scheduling, appointment reminders, document management, lab orders, e-prescribing, integrated fax, and more.

Services are offered on a monthly subscription basis in addition to one-time setup fees.

Touch screen
Touch screen

Touch screen

Demographics

Demographics

User options

User options

Voice dictation

Voice dictation

CC keyboard

CC keyboard

Patient summary

Patient summary

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



15 Reviews of OneTouch EMR

Overall rating

4.5 / 5 stars

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Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Laborious to set up

I decided to go with a different EMR because of these limitations.

Pros

Price: free if you don't need more than 1 electronic RX at once.
Well laid out format that is easy on the eyes
Many automated features
Can integrate major labs, local pharmacies and imaging services
Will assist in transfer of Practice Fusion account.

Cons

Unable to cut and paste templates.
Had to build templates by clicking buttons in different categories making transfer from my Practice Fusion more complicated than it could have been.
Portal could offer greater functionality and services.

Review Source: Capterra

Response: One Touch EMR, OneTouch EMR

October 2018

Thank you for your feedback, we're sorry that we weren't afforded the opportunity to assist you directly. Practice Fusion only allowed 1 electronic Rx at a time on their FREE platform, as is the case with our Free Version. We also offer the option to send multiple scripts at a time. Regarding Setup: We also offer a Free 1-hour session with our trainers to assist in setup, but you did not accept that invitation. Templates: No software that I'm aware of allows the user to cut/paste fillable templates from one system to another, but we have several hundred pre-built templates based on specialty which are easily customizable, and also offer the option to have custom templates/forms built for you. Patient Portal: Allows for all patient forms and intake documentation to be entered by the patient (demographics, ROS, Allergies, Meds, Med History, etc..) I'm not sure what greater functionality we could provide.

Rob from Medical

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Problematic at times, support is very good, very helpful, and friendly, if you can reach them

Pros

I like the scheduling. Does come with a prescription writer, mentioned nowhere, for which you need two part paper. Email of my next day's patient schedule the evening before is nice, though I'd prefer to set my own email time. Macros, which work most of the time, are helpful. Not fully intuitive, but better than stories I have heard about many EMRs. Once set up, its decent with relatively customizable templates. The price is reasonable.

Cons

I am a solo practitioner and set this up primarily myself through instructional videos, and trial and error. Customer support during the setup phase was not so helpful. DO NOT set your own name as physician and system administrator. Use something like Admin System for the system administrator name. Else, you end up with your notes and appointments under two different versions of your name. The instructional video says you should, even must, use first and last name for practice.admin, but set up that way leads to disaster. Wish I could adapt the prescription writer to 4 part paper which I already have. The encounter plan does not seem to let me write Rx for multiple indications from the problem list. Often in medicine, we use medications for not just one simple reason, but to address multiple problems. e.g., an SNRI for generalized anxiety, panic Do and depression, among other uses. Well, you have to pick one. Somewhere there is a likely a better organization for the plan with problem list and prescriptions. If you are writing free text for something like your HPI, and you don't hit the "ok" button before going elsewhere, or forget to hit "ok," all you wrote is lost... This happened to me three times costing hours of work. If you make a mistake or typo when writing a prescription, and don't notice before you write it, and delete it, it keeps the mistake in the medical record as a cancelled Rx. They may, hopefully, fix that. It took a while to figure how to get my name in my notes, and take out 'main office," this is not explained. Deleting a patient is far from intuitive and requires you go to super bill and delete from there. If you write your note after the day the patient was seen, which I do a lot since I am just starting and coming from paper records, you have to change the note's date to the visit date manually via going to superbill, else it defaults to the date of your edit. I ask, why? It took quite a while to figure how to delete the provided example patients. Customer support is difficult to reach. By phone it goes to message, which is so far not returned. Email directly to a support agent was not replied to, for the most part. When you do get someone on the phone, they are very helpful and do take the time to help you.

Review Source: Capterra

John from Dynamic PT

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Helpful system with some issues

Pros

Easy to use and the text message reminders are very useful when they work. Very neat and organized system

Cons

Text messages reminders don’t seem to work all the time which can be a little annoying. Also the display is not the greatest

Review Source

Mikael from MyPsych Mental Health, PLLC

Specialty:  Mental & behavioral health

Number of employees:  1 employee

Ease-of-use

Functionality

June 2018

Perfect for my practice

I have a very small private practice, most of my work is inpatient, so having an EMR for the small amount of private patients I have is great, but I couldn't see paying and arm and a leg just for use of an EMR with 10 patients.

Pros

It is fairly easily customizable, free and the support seems to be readily available with answers to any questions.

Cons

It is difficult to tell if the e-prescribe function actually sent the script or not, the page that pops up doesn't say that it was sent, it just asks if I want to print it or re-issue it, or cancel it.

Review Source

Michael from Healthcare

Ease-of-use

Value for money

Customer support

Functionality

June 2018

My experience has been great. The customer service is excellent. Could not ask for any better.

Pros

This program is awesome. Very user-friendly very self explanatory. Very easy set up. The super bills and patient summary is and pertinent negatives are also perfect and very easy to work with. Giving very professional summary is for patients etc. which certainly decreases my charting workload. Most of all, it is iPad friendly which is what I was looking for to begin with. Making it a whole lot easier.

Cons

So far I have not really found any cons? One thing I would like to see? Is the potential to upload my own PDF documents That must be in a certain format a.k.a. Via state regulations and also documents I have created pertaining to certain modalities, and be able to edit them with my ipen capabilities and attach them to individual patient charts.? This would be very very handy.

Review Source: Capterra

Ron from Agape Church of Christ

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Good Value for the Money

Pros

I used an older version of this and it worked well. Easy to use, good quality, and conversion was simple.

Cons

Was a little blurry in the conversion, but that must have been the older version. However, I was happy with the product.

Review Source: Capterra

Thomas from Northeast Laser

Specialty:  Other specialty

Ease-of-use

Customer support

Functionality

September 2014

Very intuitive product

Pros

I'm able to create a custom GUI for our specific needs.

Cons

No complaints so far! What more can I say?

Howard from AIM CENTER

Specialty:  Internal medicine

Ease-of-use

Customer support

Functionality

September 2014

Amazing one touch

Pros

I like the ease of use. You can adapt the program to your workflow and style. We have 4 partners and we all have different work styles and flows. With one touch, we can customize to our liking. I personally like to dictate and use shortcuts. Another doc likes to type freestyle. We are not all locked into doing the same thing.

Cons

They are growing fast, which is a good thing. However, I now have to wait a few to make suggestions and comments.

Daniel from Incentive Consulting Group

Specialty:  Optometry

Ease-of-use

Customer support

Functionality

September 2014

Need portable and customizable? Search no more!

Pros

Editing templates is easy with OTEMR. I recommend it for any practice that is non-traditional, or is just needing an excellent web-based software solution. The customer service is great compared to the big guys.

Cons

I wish more people were using them, so there was a better user-group for troubleshooting.

Kay from SunShine Peds

Specialty:  Pediatrics

Ease-of-use

Customer support

Functionality

September 2014

Finally an easy to use EMR

Pros

It is easily customizable and provides wonderful customer service.

Cons

Like all EMR's, there is a learning curve, but OneTouch offers wonderful training.

Marisa from Sifuentes Enterprises

Specialty:  Family medicine

Ease-of-use

Customer support

Functionality

August 2014

Wowed by Product

Pros

It is cloud-based. I love the ease of use and that I don't have to sign a five-year contract but can go month-to-month. The system is not cumbersome, and I don't have to hire a project manager to implement the product; all I needed was web browser and and to enter my unique ID given by the vendor.

Cons

At this time, I have not found anything that I dislike about the product. The people seem to be responsive to my needs, and there is an area in the product where I am able to log any feature requests where they update with their own comments and let me know if it is the roadmap.

R from Abbate Aesthetics

Ease-of-use

Customer support

August 2014

best i have seen

you can tell the product was designed by a doctor, workflow is familiar, and helps me document faster with my patients

Review Source: Capterra

Robert from Abbate Aesthetics

Specialty:  Internal medicine

Ease-of-use

Customer support

Functionality

August 2014

Been using it for my practice

Pros

It's relatively easy to use and has a familiar design. You can tell it was built by a doctor.

Cons

There's nothing that I like least.

Kay from Internal Medicine

Ease-of-use

Customer support

August 2014

SaaS EMR!

OneTouch is easy to use and implement. They have a great training program that is a must with any new EMR. The staff also enjoys the ease of use for the product.

Review Source: Capterra

Christina from Orthopedic Associates of LA

Ease-of-use

Customer support

August 2014

No Longer Documenting Late into the Night

This EMR makes documenting so fast. I can dictate, type, & point/click (or all 3) in each section of the note. They have great templates you can customize or it's very simple to build your own. It's nice to finally have an EMR that makes sense to us - the ones who have to use it every day. This system is cloud-based so it's mobile which is nice with our 3 locations. I can access it anywhere. I like the iPad app. It's exactly the same as the desktop version with all of the features. I can take photos & make annotations. I have been recommending OneTouch every time EMRs are discussed. I can't say enough good things about the product & you actually get a live, intelligent, helpful person on the phone when you have a question. Thank you!!

Review Source: Capterra

Displaying 1 - 15 of 15 reviews