One Touch EMR Software

One Touch EMR Software

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About One Touch EMR

OneTouch EMR is a cloud-based EMR solution that helps practices including Internal Medicine, Family Medicine, and General Practitioners manage patient's medical history. The solution can be accessed remotely via mobile devices running on different operating systems like iOS and Android. As an ONC-ATCB Certified solution, OneTouch EMR can be used by physicians looking to qualify for Meaningful Use. The solution is designed to provide reimbursements for doctors by helping them manage overall note-taking capabilities and providing a virtual Encrypt-and-MAC coding assistant. OneTouch EMR offers support via online chat, tutorial videos phone. The solution can integrate seamlessly with several practice management and billing solutions or can be offered within the su...

One Touch EMR Pricing

Starting price: 

$199.00 per month

Free trial: 

Available

Free version: 

Not Available

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One Touch EMR User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 22 reviews

Laurie

Company size: 2 - 10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

Too Difficult

R

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
4

Customer support

out of 5

August 2014

best i have seen

you can tell the product was designed by a doctor, workflow is familiar, and helps me document faster with my patients

Rob

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

June 2018

Problematic at times, support is very good, very helpful, and friendly, if you can reach them

Pros

I like the scheduling. Does come with a prescription writer, mentioned nowhere, for which you need two part paper. Email of my next day's patient schedule the evening before is nice, though I'd prefer to set my own email time. Macros, which work most of the time, are helpful. Not fully intuitive, but better than stories I have heard about many EMRs. Once set up, its decent with relatively customizable templates. The price is reasonable.

Cons

I am a solo practitioner and set this up primarily myself through instructional videos, and trial and error. Customer support during the setup phase was not so helpful. DO NOT set your own name as physician and system administrator. Use something like Admin System for the system administrator name. Else, you end up with your notes and appointments under two different versions of your name. The instructional video says you should, even must, use first and last name for practice.admin, but set up that way leads to disaster. Wish I could adapt the prescription writer to 4 part paper which I already have. The encounter plan does not seem to let me write Rx for multiple indications from the problem list. Often in medicine, we use medications for not just one simple reason, but to address multiple problems. e.g., an SNRI for generalized anxiety, panic Do and depression, among other uses. Well, you have to pick one. Somewhere there is a likely a better organization for the plan with problem list and prescriptions. If you are writing free text for something like your HPI, and you don't hit the "ok" button before going elsewhere, or forget to hit "ok," all you wrote is lost... This happened to me three times costing hours of work. If you make a mistake or typo when writing a prescription, and don't notice before you write it, and delete it, it keeps the mistake in the medical record as a cancelled Rx. They may, hopefully, fix that. It took a while to figure how to get my name in my notes, and take out 'main office," this is not explained. Deleting a patient is far from intuitive and requires you go to super bill and delete from there. If you write your note after the day the patient was seen, which I do a lot since I am just starting and coming from paper records, you have to change the note's date to the visit date manually via going to superbill, else it defaults to the date of your edit. I ask, why? It took quite a while to figure how to delete the provided example patients. Customer support is difficult to reach. By phone it goes to message, which is so far not returned. Email directly to a support agent was not replied to, for the most part. When you do get someone on the phone, they are very helpful and do take the time to help you.

Laurie

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
3

Customer support

out of 5
1

Functionality

out of 5

February 2019

Too Difficult

Pros

Free, support available if you can wait a few days.

Cons

Two login's one for Admin and one for Provider. Too difficult to keep up with logins even to get started .To reset password seems to take forever. Signed up months ago but have not been able to use yet. It might be a great product but I am looking elsewhere.

Response from One Touch EMR

Thank you for the feedback. I'm sorry you were having issues. The system has different user roles, each with very different capabilities, just as most practices do. The orientation video we provide when you first sign up shows you how to set the system/practice up initially so that you don't lock yourself out. That being said the system may be customized so that you only need one logon. We also offer FREE setup assistance and training and would be happy to assist you. Contact OneTouch Sales and ask for assistance.

Replied February 2019

Kevin Holthaus

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

July 2021

a lesser evil

the product itself is acceptable or good, at one point they were fairly responsive to user recommendations for changes. Support has pretty much always been an issue, and have frequently had to just give up and live with, or create our own fixes for issues.

Pros

cloud based, works fair with voice recognition, a bit more intuitive than other EMR's

Cons

recently connectivity has been a huge issue and it would seem that the band width at their server is congested. this is been intermittent for the last several months, and may lead us to find another product.

Reasons for switching to One Touch EMR

the proprietary software based on X was provided by billing company that was aimed more at billing than it was for communicating medical information.

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