you can tell the product was designed by a doctor, workflow is familiar, and helps me document faster with my patients

I like the scheduling. Does come with a prescription writer, mentioned nowhere, for which you need two part paper. Email of my next day's patient schedule the evening before is nice, though I'd prefer to set my own email time. Macros, which work most of the time, are helpful. Not fully intuitive, but better than stories I have heard about many EMRs. Once set up, its decent with relatively customizable templates. The price is reasonable.

I am a solo practitioner and set this up primarily myself through instructional videos, and trial and error. Customer support during the setup phase was not so helpful. DO NOT set your own name as physician and system administrator. Use something like Admin System for the system administrator name. Else, you end up with your notes and appointments under two different versions of your name. The instructional video says you should, even must, use first and last name for practice.admin, but set up that way leads to disaster. Wish I could adapt the prescription writer to 4 part paper which I already have. The encounter plan does not seem to let me write Rx for multiple indications from the problem list. Often in medicine, we use medications for not just one simple reason, but to address multiple problems. e.g., an SNRI for generalized anxiety, panic Do and depression, among other uses. Well, you have to pick one. Somewhere there is a likely a better organization for the plan with problem list and prescriptions. If you are writing free text for something like your HPI, and you don't hit the "ok" button before going elsewhere, or forget to hit "ok," all you wrote is lost... This happened to me three times costing hours of work. If you make a mistake or typo when writing a prescription, and don't notice before you write it, and delete it, it keeps the mistake in the medical record as a cancelled Rx. They may, hopefully, fix that. It took a while to figure how to get my name in my notes, and take out 'main office," this is not explained. Deleting a patient is far from intuitive and requires you go to super bill and delete from there. If you write your note after the day the patient was seen, which I do a lot since I am just starting and coming from paper records, you have to change the note's date to the visit date manually via going to superbill, else it defaults to the date of your edit. I ask, why? It took quite a while to figure how to delete the provided example patients. Customer support is difficult to reach. By phone it goes to message, which is so far not returned. Email directly to a support agent was not replied to, for the most part. When you do get someone on the phone, they are very helpful and do take the time to help you.

Free, support available if you can wait a few days.

Two login's one for Admin and one for Provider. Too difficult to keep up with logins even to get started .To reset password seems to take forever. Signed up months ago but have not been able to use yet. It might be a great product but I am looking elsewhere.

I decided to go with a different EMR because of these limitations.

Price: free if you don't need more than 1 electronic RX at once. Well laid out format that is easy on the eyes Many automated features Can integrate major labs, local pharmacies and imaging services Will assist in transfer of Practice Fusion account.

Unable to cut and paste templates. Had to build templates by clicking buttons in different categories making transfer from my Practice Fusion more complicated than it could have been. Portal could offer greater functionality and services.

the product itself is acceptable or good, at one point they were fairly responsive to user recommendations for changes. Support has pretty much always been an issue, and have frequently had to just give up and live with, or create our own fixes for issues.

cloud based, works fair with voice recognition, a bit more intuitive than other EMR's

recently connectivity has been a huge issue and it would seem that the band width at their server is congested. this is been intermittent for the last several months, and may lead us to find another product.

This program is awesome. Very user-friendly very self explanatory. Very easy set up. The super bills and patient summary is and pertinent negatives are also perfect and very easy to work with. Giving very professional summary is for patients etc. which certainly decreases my charting workload. Most of all, it is iPad friendly which is what I was looking for to begin with. Making it a whole lot easier.

So far I have not really found any cons? One thing I would like to see? Is the potential to upload my own PDF documents That must be in a certain format a.k.a. Via state regulations and also documents I have created pertaining to certain modalities, and be able to edit them with my ipen capabilities and attach them to individual patient charts.? This would be very very handy.

GREAT SUPPORT

EASE OF USE USER FRIENDLY GREAT SUPPORT RECOMMEND IT TO ANY PRACTICE

NONE THIS EMR IS SPOTLESS I WILL RECOMMEND IT TO ANYONE

I used an older version of this and it worked well. Easy to use, good quality, and conversion was simple.

Was a little blurry in the conversion, but that must have been the older version. However, I was happy with the product.

Excellent The support team walked me through each detail I am grateful for the time they spent with me. Their investment if time with me told me it would be worth it

Inexpensive for my small practice I hope to grow much larger with this system in place!

Small learning curve since I have limited experience with EMRs as a whole.I had to build my preferences This took some time But now it’s done I’m getting better at the steps

It is cloud-based. I love the ease of use and that I don't have to sign a five-year contract but can go month-to-month. The system is not cumbersome, and I don't have to hire a project manager to implement the product; all I needed was web browser and and to enter my unique ID given by the vendor.

At this time, I have not found anything that I dislike about the product. The people seem to be responsive to my needs, and there is an area in the product where I am able to log any feature requests where they update with their own comments and let me know if it is the roadmap.

This EMR makes documenting so fast. I can dictate, type, & point/click (or all 3) in each section of the note. They have great templates you can customize or it's very simple to build your own. It's nice to finally have an EMR that makes sense to us - the ones who have to use it every day. This system is cloud-based so it's mobile which is nice with our 3 locations. I can access it anywhere. I like the iPad app. It's exactly the same as the desktop version with all of the features. I can take photos & make annotations. I have been recommending OneTouch every time EMRs are discussed. I can't say enough good things about the product & you actually get a live, intelligent, helpful person on the phone when you have a question. Thank you!!

Overall an awesome product. I have used it as a full-service software. No need for double entry

I like the fact that One Touch EMR offers a free Certified Software when other software companies charge a monthly and sometimes yearly subscription fee. One Touch has the ability to import and data from a Practice Fusion account directly into their platform. Their Clinical Quality Measure reports are easy to generate and multiple users can be added to one primary account.

There are frequent system updates making it difficult to log in at times. Also, when creating a new account it takes quite some time to receive confirmation emails

This software is great for a cloud based system with little to no cost. You will not find a cheaper option that gets the job done and the customer service has been great.

The fact that they have a free version is great for the low overhead office. They also have the ability to add just the features you want which allows you to only pay for things you will actually use.

It could be a little bit easier to customize. There are a few things that you aren’t able to change like required fields on patient demographics and such. It would be nice if they had an Android app as well as the IOS one.

Works for a limited scope but fine for the application that I'm using it for. Other than not being able to add a record from a previous visit, back date and time, it functional. Haven't figured out the eRx part of it yet, started to register but it didn't work.

Easy to learn, self paced, can customize some features.

Support is pretty much delayed and non-existent in the moment. Can't input from a previous day, i.e., seeing a patient at night at home, document on paper, enter the next day, not able to enter a back date and time from the paper chart.

Easy to use and the text message reminders are very useful when they work. Very neat and organized system

Text messages reminders don’t seem to work all the time which can be a little annoying. Also the display is not the greatest

I like the ease of use. You can adapt the program to your workflow and style. We have 4 partners and we all have different work styles and flows. With one touch, we can customize to our liking. I personally like to dictate and use shortcuts. Another doc likes to type freestyle. We are not all locked into doing the same thing.

They are growing fast, which is a good thing. However, I now have to wait a few to make suggestions and comments.

Editing templates is easy with OTEMR. I recommend it for any practice that is non-traditional, or is just needing an excellent web-based software solution. The customer service is great compared to the big guys.

I wish more people were using them, so there was a better user-group for troubleshooting.

no pros for now. still trying to learn the system

extremely difficult to understand. tech support is extremely delayed and not enough. Cannot find the videos needed to learn the software

Excellent

User friendly ..easy to use can access each pt file quickly and easily

Nothing not to like for my needs..most user friendly emr software I have used to date

It is easily customizable and provides wonderful customer service.

Like all EMR's, there is a learning curve, but OneTouch offers wonderful training.

OneTouch is easy to use and implement. They have a great training program that is a must with any new EMR. The staff also enjoys the ease of use for the product.

I'm able to create a custom GUI for our specific needs.

No complaints so far! What more can I say?