OpenClinica
About OpenClinica
OpenClinica Pricing
Contact OpenClinica directly for pricing information.
Starting price:
$1,000.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Medical Software
Most Helpful Reviews for OpenClinica
1 - 5 of 37 Reviews
Vanessa
Verified reviewer
Research, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
OpenClinica for Investigator led Clinical Trials in the UK
Easy to create and update forms for data collection
CONSAutomatic scheduling is a bit limited, however this is planned to be updated soon
Reason for choosing OpenClinica
Overall value, together with compliance and support
Francesco
Research, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
OpenClinica 2 years on
We have been learning a lot about this software over the last couple of years and I feel we have not yet taken advantage of its full potential. The software is very intuitive and easy to navigate even if you don't necessarily have a development background. OpenClinica is always looking to improve the product and has various channels to receive feedback from users to have input in implementing or improving features within the system. So far it has been a very positive experience!
CONSThe way the user groups cannot be customisable, although already OpenClinica is working on it for the future.
Reason for choosing OpenClinica
because it met most of the user and functional and business requirements. The team at Openclinica was very accommodating during the tendering process and the price was competitive.
Reasons for switching to OpenClinica
PRevious product was outdated and coming to end of support. Also it did not allow to be very usable for the advancing technology/
Bethany
Research, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed November 2022
An honest review
I loved building the study. The options for designing forms are diverse, though some of them require learning additional skillsets to be able to implement, which they don't explain to you in the training. The design tool is lacking but once you get the hang of designing with the spreadsheets there are a lot of possibilities. Many queries cannot be sustained easily by their build in data validation system and you will need to use an external querying system to appropriately manage all the data. This would have been good to know from the beginning. They charge you for training hours but require you to use them within a certain timeframe or they expire. It's a use it or lose it thing. I don't remember that being a thing until the last year and I really don't like it at all. If I pay for the training hours that I'm forced to by in certain hour blocks of time then I should get to use them whenever I need them, not in a window of time that OC thinks is reasonable. They are paid for. The customer service people are always friendly and helpful. Some training sessions go really well, especially when you are with someone hire up on the support team, but there have been many sessions where the trainer is referring to a manual to instruct me on my question and I lose a lot of my "training hours" waiting for them to figure it out and then pass on the information. I'd prefer to just have the manual and figure it out myself.
PROSI love the diversity in the form design. There are a lot of great features and possibilities that can make a very sophisticated form/study.
CONSThe built in edit checks/constraints are very limited in what they can do. The stuff they have is great, but the ability to do cross-form logic checks gets very messy, very fast and for some of the most simple data. You have to use a separate system to access the database for reports and full audit details called Insight and you have to pay extra to use that with your study. It's the only way to find and send reports to sites/safety teams that do not have access to Insight. The automated survey invitation tool is a mess. The system easily breaks and invitations do not get sent out as expected and the means to test this for accuracy is very difficult so you feel like you are setting up a tool blindly that is most expected to fail. The sites get very frustrated and do not trust the software to help them keep their visits on track and completed as expected. We have also run into problems where participants can access surveys too early. There has been a lot of clean up work we've had to do and a lot of hours spent trying to find all the errors since the querying system is limited in it's design to pretty basic edit checks. Cross form date checks are not at all easy and very much needed to quickly catch the system errors that happen. The randomization tool is pretty sophisticated but it also costs extra and whenever you need to do updates to the tool it's a much more difficult process then simply publishing it to test. This also adds layers of difficulty to the testing.
Vendor Response
Hi Bethany, We appreciate your feedback (both positive and negative). While we feel like it should have overall warranted a few more stars, we'd like to offer some assistance and clarifications: Even though most customers who use the survey tool find it to work exceptionally well, knowing how best to configure it for a particular use case is important. Our support and customer success teams are always happy to discuss your particular use case and provide guidance on best practices. We are making a number of enhancements to the way calendaring-style logic and notifications are configured, which I suspect may help with your particular study design. We will reach out to you directly to make sure you understand how to optimally apply the capabilities that exist today, as well as the new ones coming soon. OpenClinica offers extensive documentation online to help customers successfully build and run studies. As you commented, our support, professional services, and success teams are always ready to lend a hand! Training can be consumed within 6 months, which for most customers is quite reasonable. We are usually happy to provide an extension to this timeline if requested, however. Thank you for you continuing to trust us with your studies for the past 14 years. We are all looking forward to an ongoing, successful partnership with valued customers such as yourself.
Replied November 2022
Krister
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Why I cannot live without OpenClinica
I have worked with OpenClinica for more than 15 years and loved how it has developed
PROSThe ease of set up a new study and the management functions
CONSI cannot think of anything, have worked with clinical studies my entire professional life and used any tool on the market and OpenClinica has resolved all the issues.
Reason for choosing OpenClinica
We had already used the free version of OpenClinica when we decided
Reasons for switching to OpenClinica
Cost and ease of set up including all the tools that has developed since. We started with the open source version
Ranjan
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Moving in the right direction
Overall switching to OpenClinica has brought numerous benefits to our data collection methods. The learning curve for some employees has been steep, however, a few months in I can claim that it was worth the effort. I look forward to whatever new features/updates OpenClinica team has planned in the future.
PROSOpenClinica offers a wide array of features for electronic data collection. Specifically the customizability of the forms and events when designing a survey has benefitted us immensely. Additionally, the OpenClinica team members work hard to both understand what their users need and proactively update the software with new features.
CONSSometimes there are minor delays on some customer support requests.
Reason for choosing OpenClinica
We were impressed with features that OpenClinica had and that they were planning to roll out. Our quality folks were also very happy with steps taken by OpenClinica to maintain a high standard of quality.
Reasons for switching to OpenClinica
Old software with limited features and an outdated UI. No GDPR compliance. Newer version was priced extremely high.
Vendor Response
Thank you for your review and candor Ranjan. We remain steadfast in our mission and passion to reduce complexity while maintaining powerful capabilities.
Replied November 2020