--- title: "OpenPM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OpenPM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OpenPM is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/openpm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Billing Software](https://www.softwareadvice.com/medical/medical-billing-software-comparison/) / [OpenPM](https://www.softwareadvice.com/medical/openpm-profile/) / OpenPM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/openpm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/openpm-profile/alternatives/) # OpenPM User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 29 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 26 reviews (90%) - 4 stars: 2 reviews (7%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Most mentioned pros - From the intuitive interface to the abundance of tools and capabilities, it has everything I need to streamline processes and optimize efficiency. - Integration with PraxisEMR is seamless. - Positive, it integrates with our EMR and our clearing house. ### Most mentioned cons - We interface with many EHR and other software companies but unfortunately not all are willing to work with non-partner EHR companies like OpenPM. If the EHR can interface the limitation will never be on the OpenPM side. ## OpenPM customer reviews Showing reviews 1-25 of 29 (page 1). ### The Awesome OPM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience is awesome and I am very confident with the process I am with because of the system used - OPM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very user friendly. The system is working well for my needs, and I haven't encountered any significant issues. I'm comfortable using it and have been able to perform my required tasks effectively. #### Cons None! The system interface is good and user friendly. I know that because I use it. #### Vendor response Thanks for your review of OpenPM! Replied April 2025 --- ### Powerful and customizable billing, scheduling, and payment platform - Overall rating: 5/5 - Reviewer: Nate J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great company, great product. As a surgeon who recently moved to private practice, OpenPM has been a massive help in navigating the insane world of US healthcare billing. Their online customizable patient portal for scheduling and invoicing and payment collection is excellent. The support team is top notch, via phone or online tickets. The value is unmatched compared to other options. Integration with PraxisEMR is seamless. #### Cons Wish I had more time to exploit all the vast features they offer. Today I just learned I could route the POPS patient portal to my own clinic subdomain - amazing! #### Reasons for choosing OpenPM Value and features, integration with PraxisEMR, customization options #### Vendor response Nate, We really appreciate your thoughtful feedback! It’s great to hear OpenPM has been such a strong partner for your new practice -and that you’re continuing to discover new features that make life easier. Thanks for taking the time to share your experience! We appreciate you! Replied November 2025 --- ### AVOID - simply does not work - Overall rating: 1/5 - Reviewer: Andrew E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered OpenPM is the single largest ongoing problem in my office. I am unable to bill effectively. I do not trust the software or it's representatives. Have many lost claims as a result. OpenPM is an expensive mistake. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing! I can't think of a single good thing to say. #### Cons As above - simply does not work. I was able to get very few claims through without HOURS of troubleshooting. No immediate tech support available to resolve issues. Responses to requests for help are typically delayed 24 to 48 hours. Support has frequently able to resolve the issues in the short term, but is unable to identify the root problems to prevent the same issues from occuring repeatedly. OpenPM staff typically tries to shift blame to my staff - claiming I am not enrolled with insurers, that EDI links have not been set up, that ERA agreements are not in place, etc. All of this is easily verifiably not true. #### Reasons for choosing OpenPM Purported to work well with the Praxis EMR #### Vendor response Thank you for taking the time to write a review. We are very sorry to hear that your early experience with OpenPM was not positive. The OPS team is very committed to serving our customers and ensuring a high level of satisfaction with our software and service. We are pleased that our one-on-one training sessions have provided the assistance needed to get you back on track as a happy customer! Replied February 2021 --- ### OPENPM is the BEST - Overall rating: 5/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GREAT!!!!!!!!!!!!!!!!!! The sales team is great and the support team is good at resolving the issues! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is great and make my life very easy with my job. My customers love it also! #### Cons There should be some leeway with support being allowed to speak to the customer directly especially when the Admin give the permission to do so. #### Reasons for switching to OpenPM cost and reliability and the sales people were very helpful #### Vendor response Thanks for your review Brian! Replied April 2025 --- ### Highly Recommended - Overall rating: 5/5 - Reviewer: Karin D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer support. They are very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the functionality. As a biller, it is very user friendly and allows for good organizational process for claims follow-up #### Cons I don't love that the patient's date of birth isn't visible on the insurance profile screen. You have to go back to the patient or encounter dashboard to see this info. I feel like the DOB should be on the header of each screen along with pt name. #### Reasons for switching to OpenPM NueMD was closing. Azalea because that system is very glitchy #### Vendor response Thanks for the review Karin! We appreciate your time and 10/10 rating! Replied January 2025 --- ### A Practice Management Software that is a Game-Changer to grow my company - Overall rating: 5/5 - Reviewer: Kelly S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I absolutely love using OpenPM! The software is incredibly user-friendly, yet packed with so many powerful features that make it stand out. From the intuitive interface to the abundance of tools and capabilities, it has everything I need to streamline processes and optimize efficiency. Their customer support is phenomenal—always responsive, knowledgeable, and genuinely eager to help. It's clear that they prioritize their users’ success. Most importantly, Open PM has been a game-changer for my company. It has not only simplified our workflows but also contributed significantly to our growth. I couldn’t recommend it more! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the support I get from Open PM, and I love how they are always upgrading the software. Open PM truly listens to our needs in a software and has made improvements based on our needs or ideas. #### Cons I am not sure I have anything that I do not like. #### Reasons for choosing OpenPM The sales team was great at Open PM, how could I not choose them. The software was also so user friendly, I knew it would be easier to train our offices on it. #### Reasons for switching to OpenPM (not Medloop but Medlook) It was not a good fit for a billing company with more than one client #### Vendor response Kelly, thanks for the awesome review of OpenPM! We appreciate you and your business. Replied December 2024 --- ### Great Experience - Overall rating: 5/5 - Reviewer: Marci C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience and look forward to onboarding more clients! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros customer support is prompt and knowledgeable. #### Cons very few kinks. most applications work seamlessly. no complaints #### Reasons for choosing OpenPM Price, reference from other RCM company, great customer service #### Vendor response Marci -Thanks for reviewing OpenPM! Replied December 2024 --- ### Excellent Service! - Overall rating: 5/5 - Reviewer: Fabiola M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The issue was completely resolved; I did receive updates as the resolution was being in progress. Very polite and kind people. #### Cons Nothing to complain about. The OPS members are available almost immediately and they go on and beyond to help you as much as they can to resolve the issue. #### Reasons for switching to OpenPM The system was not as efficient of friendly. #### Vendor response Fabiola - Thank you so much for your kind words—we’re thrilled to hear that our team was helpful and responsive, and we’re grateful to support you with OpenPM! Replied June 2025 --- ### OpenPM easy to use - Overall rating: 5/5 - Reviewer: Charity B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i'm in open pm everyday and it's so user friendly that i love that i don't have to go into differnt PM software to get what i need its all in one place #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use and understand all the components in the software #### Cons i really haven't found anything i havent liked yet #### Vendor response Thanks for your review Charity! Replied April 2025 --- ### TeamOpenPM - Overall rating: 5/5 - Reviewer: Maria J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it all day long with every patient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything you need for the patient is one the main page #### Cons There is nothing I don't like about OPM. #### Vendor response Thanks for your review Maria! Replied April 2025 --- ### Very Satisfied Customer! - Overall rating: 5/5 - Reviewer: Renee S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Support and training are prompt and responsive. Improved Revenue cycle was noticed in the first month. [sensitive content hidden] analysis helped identify issues almost immediately and allow prompt response. Reports allow for just about any type of analysis you would need, once you get familiar with report types, options seem endless. Worklists and tags help keep organization and team oversight easy to manage. Scheduling rules and alerts help ensure even new staff can have accuracy. Insurance verifications are better than any previously used system. I am confident this is going to be our best year in a decade with the improved efficiency of this system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Charge management rules significantly help eliminate the human error of remembering different payer rules, modifier rules, etc. Automation of various tasks improves efficiencies to allow time spent on tasks that really need a human element. #### Cons Setup can be labor intensive to build the rules and parameters but well worth it now that it is done right and catching problems before claims go out. Interfacing to a non preferred EMR can be challenging, I wish we changed our EMR to a preferred vendor at the same time. Integration team at OPM was very good and prompt but we were limited by the other system. #### Vendor response Renee, thank you for your review of OpenPM! We are so pleased that you saw improved RCM in the first month! That's exciting. Enjoy the improved efficiency! Replied January 2025 --- ### Great Practice Management - Overall rating: 5/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive, it integrates with our EMR and our clearing house. The support we have gotten from Eye MD is incredible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is intuitive and user friendly. My staff utilizes it every minute of every day and it has improved our patient flow and patient care. #### Cons The billing integration was slow to start but Eye MD has helped us in getting it up and running smoothly. #### Reasons for switching to OpenPM Management Plus (Eyecare Leaders) ended their operations #### Vendor response Thanks for the review Alex! EyeMD is a great partner with OpenPM! Replied October 2024 --- ### Favorite Software - Overall rating: 5/5 - Reviewer: Jamie P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is such an ease of navigation and an intuitive flow to how things are set up from the dashboards to the way that claims are so easy to resubmit correctly. I work remotely as the billing manager, but I can still make sure that reception has all the info they need to correctly charge patients by lots of places for me to put notes and information. Also, their support team is just phenomenal. Totally knowledgeable and very responsive! #### Cons I really just like working on it. There is not anything that comes to mind that I don't like or feel is missing. #### Vendor response Jamie, Thank you for your kind review. We built and continue to develop OpenPM based on the needs of our billers. Less clicks and automation is the key! Thank you for being our customer, we appreciate you. Replied October 2021 --- ### "Excellent Billing Software" - Overall rating: 5/5 - Reviewer: Bobbi R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, it is an excellent PM software product that is full of the latest Billing/Coding features, which makes running a large multi-specialty group highly efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Open Practice Solutions (OPS) was instrumental while choosing a new PM system coming from a floppy disk DOS system to an Internet based system, OPS completed a detailed A/R conversion balancing out to the penny while no other Vendor was willing to consider this option, this conversion made the transition from one system to the next seamless with no loss in revenue. The Reporting features of OPS is very intuitive and easy to use, you are able to retrieve any and all data you need within the system there is no additional cost or no additional servers needed. The customization and interface capabilities have also been a huge area of expertise within OPS, they have gone above and beyond what I would have expected just to ensure our interfaces work properly, which in most cases required them to re-develop their interface specifications. In our 8 years using OPS, they have always listened to our suggestions and problems, they are very progressive in developing new features. OPS Client support is Excellent, I love how they follow up within just a few hours of a service ticket to make sure everything is functioning; they have a great working relationship with the developers which makes their turn around time for tickets much more efficient. I am very pleased with the customer service team they understand their software and the client’s needs. #### Cons There is nothing I would say I like least of the system, with the new features that come out to our practice every quarter just makes it that much easier to use the system. #### Reasons for choosing OpenPM OpenPM was very easy to speak and work with, they answered all of our questions with hesitation made us feel deep within that we were making the right decision. #### Reasons for switching to OpenPM We needed to move off floppy disk, our company was growing quickly. #### Vendor response Maui Medical - Thank you so much for your positive praise! Our crew loves working with the Maui Medical team and we always appreciate your early feedback and input on our product releases. Thank you! Replied March 2021 --- ### My review of using OpenPM - Overall rating: 4/5 - Reviewer: Tawnee L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with OpenPM is the product is pretty good and their support is amazing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the amount of customization across the entire platform. #### Cons I don't like the way claim denial worklists are set up. #### Vendor response Thank you, Tawnee for the awesome feedback on our support team! In our latest release (4.4) we have some denial reporting enhancements and many other worklist features are in the pipeline. I will reach out directly to share this information with you! Replied May 2022 --- ### OpenPM Practice Management Software - Overall rating: 5/5 - Reviewer: Frank R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been great. The implementer was great, support has been top notch, and I can accomplish everything I need to get the job done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the visibility in the system. With our previous system, we had a hard time running reports and figuring out who did what. With OpenPM, they have an audit trail that tells you who did it. That is very beneficial in training and making sure staff have the correct permissions. #### Cons In our previous system, we had a program write some custom code to automate various things. Some of those automations were lost when we transitioned to OpenPM. One that stands out is our patients with collection balances. We still see the balance out there, but they don't currently have a method to automatically flag a patient's account when they are moved to collections, so we can make sure they aren't able to schedule until a payment is received. #### Reasons for switching to OpenPM Our service provider for IDEAL was getting rid of it, so we needed to switch to a new PM system. IDEAL was a rock-solid product, but it was lacking in the feature department and we needed an updated system that was more user-friendly. #### Vendor response Frank, Thank you for this review! We know you are busy and appreciate your time. We are happy to hear that the reporting within OpenPM is highlighting key information for your practice! One of our team members will be reaching out regarding the patients with collections balances as we have a possible solution for you! Replied June 2021 --- ### OpenPM Revoew - Overall rating: 5/5 - Reviewer: Deanna W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very good. Support is the most outstanding support I have ever engaged with for medical practice software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fantastic support. It doesn't matter how great a product is if support is not effective and open to discussions that matter to your practice. #### Cons The inability to mark what a patient is estimated to owe without an electronic verification. #### Vendor response Deanna, thank you so much for taking time to leave a review of OpenPM! Replied August 2024 --- ### The best practice management system that we use. - Overall rating: 5/5 - Reviewer: Brian M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having nearly 30 years experience in the practice management space, OpenPM is a joy to work with. Everything about their company is about efficiency and helping you succeed. Support is top notch and they get back to you quickly if they do not know the answer. Updates are automatic and occur frequently, bringing many new features each time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The product is easy to implement and train new users on. Security and change logs allow for easy troubleshooting. Built in clearinghouse information makes it easy to see the status of all claims that are in process. #### Cons More robust clinic summary dashboards would be helpful. I know that OpenPM is working on this and I believe we will see them in 2021. #### Reasons for choosing OpenPM US based development and support, very fair pricing, good management team. #### Vendor response Brian, we can't thank you enough for your kind words about OpenPM! We appreciate the time you took to give us your positive praise and the suggestion for more robust clinic summary dashboards. We work hard to meet and exceed expectations so your request is going to the product team! Thank you again! Replied March 2021 --- ### Customized software, tailored to your practice needs! - Overall rating: 5/5 - Reviewer: Bambi A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been positive. OpenPM always has an open ear, they are willing to listen to see how they can best serve us as their client, we find great value in that! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about OpenPM is the reporting. The reports are reliable, easy to navigate and can be customized if need be! Everything you need is at your fingertips, without having to run several reports to capture multiple data points. #### Cons The release notes are always made available when optimizations are rolled out; however, I would like to see OpenPM offer webinars that go over the releases. We want to be sure we are using the software to its fullest potential so that we may optimize workflows and maximize efficiency. #### Reasons for choosing OpenPM They could best accommodate our needs. #### Reasons for switching to OpenPM We switched from outdated software, we needed to move to more automated processes to accommodate new growth. #### Vendor response Bambi, Thank you for taking the time to right a review! It is so great to hear that OpenPM is meeting your needs and you find our team easy to work with. Your ideas around the release notes are in fact something we are working on! Stay tuned as we plan to expand on this over the next year. A webinar is a good suggestion, Thank you! Replied March 2021 --- ### OpenPM Review - Overall rating: 5/5 - Reviewer: Diana W. - Verified reviewer: Yes - Industry: Program Development - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is a cut above the rest with OpenPM. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have used many practice management systems during my 25 years in the medical billing/collections field. OpenPM is so quick to set up, and functionality fits a biller. This is the only system I have ever used that dunns a pt's statement correctly, by the last payment date, not the DOS. #### Cons I would like a screen, that shows the entire history of the encounter including all payments and adjustments. #### Reasons for switching to OpenPM We switched from NueMD, because NueMD was sold to AdvancedMD, and will eventually be terminated. We are migrating from both Azalea and AdvancedMD, because the functionality with OpenPM is far superior than these two programs, as is the customer service. #### Vendor response Diana, Thank you for your review! So happy to hear that you love the dunning statements and our customer service! Speaking of customer service, we are reaching out to you regarding the desire for a screen that shows the entire history of the encounter including all payments and adjustments...we have that and will review with you how to see it! Thanks again Diana, Your OPS team Replied May 2021 --- ### Customizable Medical Billing Workflow Star - Overall rating: 5/5 - Reviewer: Joe K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If I need assistance with rejections or claim setup issues outside our expertise the Tier 1 support is unbeatable, if an issue is escalated to Tier 2 or beyond you work direct with an expert in the area that will give you the options for resolution. We submit client development requests which are many times implemented and are offered a seat on advisory committees to provide future development direction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OpenPM is very flexible and customizable by specialty, by clinic, by user with intuitive administrator controlled functionality. We offer the software and EDI at no additional costs to our client because of what we gain in efficiency. #### Cons We interface with many EHR and other software companies but unfortunately not all are willing to work with non-partner EHR companies like OpenPM. If the EHR can interface the limitation will never be on the OpenPM side. #### Reasons for choosing OpenPM We considered multiple systems. OpenPM is built for a billing office: efficiency, customization and workflow rules. #### Reasons for switching to OpenPM We commonly move clients to OpenPM whenever it makes sense for the client and existing EHR systems. #### Vendor response Joe, Thank you for taking the time to provide this feedback! We are so pleased you are happy with your improved efficiency and customization offered with OpenPM. Working with you and your team for the past 8 years has been a win-win for both of us! Thanks for your continued business and support! Replied May 2021 --- ### MDPS helps - Overall rating: 5/5 - Reviewer: Jeannie M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. glad to do business with them for the last twelve years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Clarity of system overall, the front desk users think it is easy to understand and use #### Cons sometimes the support does not clarify in response or understand the issue #### Reasons for choosing OpenPM 11 years ago, cannot remember i think it was the pricing overal #### Reasons for switching to OpenPM the other practice closed but we were looking before due to the old system not updating any more #### Vendor response Thank you for your review of OpenPM Jeannie! Replied December 2023 --- ### Excellent software - Overall rating: 5/5 - Reviewer: Vanessa S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OPM is the best PM system I have used! Extremely user friendly and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy electronic payment posting, interactive reports and aging. #### Cons The only con would be having the ability to run BI reports #### Reasons for switching to OpenPM Better technology and faster workflow --- ### Utilization of OPM in my Billing Practice - Overall rating: 5/5 - Reviewer: Raymond P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been so very impressed with the staff that they have hired. I recently have had the wonderful experience to work with [SENSITIVE CONTENT HIDDEN] and she was so very knowledgeable and had insights into the OPM product that made the experience a memorable one. I am so glad they hired up when hiring [SENSITIVE CONTENT HIDDEN], Thanks OPM #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are many things but one thing that stands out is the integration of the EDI in the Billing software. I do not have to have two seperate companies one for the EDI and then one for the billing. OPM has a sister company that is an EDI company and they have integrated the two programs into one. #### Cons I was not able to find one thing that I liked least of the product from begining to end. #### Reasons for choosing OpenPM Price was one but the overall depth of the product is what brought into the OPM family. #### Vendor response Thank you so much for your review! We always appreciate customer feedback, especially when it's as positive as this! Our goal is to provide personal customer service and make your experience EASY! Replied March 2021 --- ### New To Insurance - Overall rating: 5/5 - Reviewer: Nicole P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We initially were a cash based health care provider, so introducing insurance and billing has been a long and complicated process. Open PM has made this transition so much easier! Open PM connects to our scheduling system and our EMR. This holds all the patient information, including insurance, IDs, and other documents. All of our insurance billing generates from open PM and has made our registration department so much better. They are are able to focus on troubleshooting and audits, instead of individual bills and encounters every day! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is my first interaction with a practice management system. Open PM is very easy to use, setup and understand! There are so many features that we haven't even used yet! Our EMR interacts easily with this program too! #### Cons So far, we have not had any issues (except user errors on our end!) Even when we have questions or find mistakes, Open PM has been accessible to help us correct and work more efficiently. #### Vendor response Nicole, We are over-the-moon delighted that you have found OpenPM easy to integrate with and use daily for your insurance billing. Medical billing can be overwhelming and automating your routine tasks to make your day more efficient is our goal! Thank you. Replied May 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/openpm-profile/reviews/?page=2) --- OpenPM Reviews, Pros and Cons - 2026 Software Advice