Optima Therapy Software


 

Optima Therapy is a cloud-based solution that offers electronic medical records, patient scheduling and billing to physical therapy, speech therapy and rehabilitation practices. It is suitable for practices of all sizes.

Optima Therapy provides case management features include integrations with software such as PointClickCare, MatrixCare and HealthMEDX. Users can set up therapy treatment plans based on various disciplines and diagnosis codes. Automated scheduling tools, configurable calendar views and capacity alerts for therapists are also included.

Therapy notes can be entered in offline and are synced once an internet connection is established. Billing, denials and appeals, invoicing, eligibility and e-signatures can all be managed with Optima. The business intelligence module provides reporting and and role-based dashboards. Users can access point-of-care features using iOS, Android and Windows devices.

Support is provided over the phone. Pricing is per site per month.

 

Optima Therapy - Patient background
 
  • Optima Therapy - Patient background
    Patient background
  • Optima Therapy - Appointment details
    Appointment details
  • Optima Therapy - Schedule
    Schedule
  • Optima Therapy - Appointment book
    Appointment book
  • Optima Therapy - Action items
    Action items
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

32 Reviews of Optima Therapy

 

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Software Advice Reviews (27)
More Reviews (5)

Showing 1-20 of 27

Mahta from Ensign
Specialty: Physical therapy / rehab
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

outstanding customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the only software to look at for our industry. Customer service and education is unparalleled.

Pros

Optima is always thinking ahead and developing their product and features with the big picture in mind.

Cons

Lately it seems like there has been slow turn around on fixes and enhancements to existing features.

Review Source
 
 

Stephanie from VAN / Vancrest | Therapy Solutions
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Very pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

the customer support and follow up is very helpful across our organization; plus the updates and webinars

Cons

Upcharge in costs associated with special features and when our company has temporary needs - especially when closing a facility but access is still needed.

Review Source
 
 

SARA from Northern Iowa Therapy
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great Program

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The software is great, and Optima is always looking ahead an planning ahead for future changes. They offer great webinars to help educate staff on upcoming changes in regulations and how they are planning to accommodate those changes in their program.

Cons

Tech support is great if you have a simple question on how something in Optima works. Sometimes it take a while to get a response if the question is about how something is calculated in one of their reports, or where certain items are pulled from.

Review Source
 
 

Mark from Carespring
Specialty: Physical therapy / rehab
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Regional rehabilitation director

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It is very user friendly. The software stays up to date on any Medicare changes making it easy to stay in compliance.

Cons

The scheduling features could be improved to allow for copying past schedules in the assignment board.

Review Source
 
 

Lynda from Touchstone Rehab
Specialty: Physical therapy / rehab
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Optima Software - feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, always have been a fan of Optima over any other rehab post acute software.

Pros


I appreciate that Optima Therapy stays up with the latest healthcare changes and offers a solution to needed tracking and/or reporting.

Cons

I do not care for the way Optima introduces enhancements but, then slips in later once you want to activate the service that this would be at an additional cost.

Review Source
 
 

Rich from TMI
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

A lot of really good features and a couple glitches.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

very good product overall

Pros

ease of use, integrates fairly well with most of our customers' EMR systems, like the updated forms in our 'new' library (version 2.91, I believe)

Cons

the ADR management tool way too time consuming and clunky to use, would like more autonomy to make minor changes (ie. changing items from mandatory elements (red) to optional (blue) or vice versa) without having to go through the cumbersome change request process.

Review Source
 
 

Lisa from Blue Sky Therapy
Specialty: Physical therapy / rehab
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Chief Quality Officer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, our experience with Optima has been a very positive one! The team at Optima is always pleasant and willingly to assist to address our needs. It's ability to integrate with our partners is an added plus and important feature! Continued enhancements will be needed in the changing market and Optima always provides opportunities to provide feedback and engage in the pilots.

Pros

Excellent adherence to regulatory guidelines with great support from help desk and deployment teams! Good engagement with customer!

Cons

Billing format is difficult to reconcile due to a lot of "add ons". Need enhanced appeals management for better tracking and reporting. System doesn't adequately address the needs for use with multiple business lines for contract companies such as HH and OP.

Review Source
 
 

Sandy from Ultimate Rehab
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great support center

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our Company is not thrilled when we get notified of the all day meetings that pull out support staff. We suggest holding 2 meetings and have partial support staff available to take calls on meeting days.

Pros

Once therapist train on Optima Therapy it because very easy especially for therapy assistants. The scheduling portion is fantastic - love the Appointment book. The case management is easy. The projection area is a great asset to Optima Therapy

Cons

The servers drop more than we like. Not sure why the servers drop as often but causes alot of chaos for our staff. Ultimate Rehab has noticed more server issues in the last 6 months. Not sure why? Disappointed with the Ipad functionality. Our Company purchased Ipads for our facilities and Optima Therapy doesn't function well on Ipads any longer. The program freezes or drops when therapist are working on Ipads.

Review Source
 
 

Corinne from Solaris Rehab
Specialty: Geriatric
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Rehab Opitma has been a very consistent EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Rehab Optima has been our go to EMR since we transitioned from paper over 7 years ago. They are great to work with and have great follow up. I get answers quickly and professionally.

Pros

Great customer support and follow up.
Great customizations as needed.
Continually upgrading software and keeping up to date on changing regulations

Cons

G-codes are not linked to evaluations or progress notes.
The daily progress notes could be a little more user friendly by assisting with auto fill and addressing the goals rather than having the separate tab with the goals.

Review Source
 
 

Gregory from Infinity Rehab
Specialty: Physical therapy / rehab
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Great Product for a Complicated and Ever Changing Medical System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great system for Contract Therapy.

Pros

Great Customer Service
Frequent Updates
Third Party Integrations
Comprehensive System
Ability to configure most things

Cons

Administrative features could be stronger
Canned Reports
Frequent Updates
iPad version is sometimes unstable

Review Source
 
 

Deena from Stern
Specialty: Physical therapy / rehab
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to learn/train staff, good customization ability, fulfills compliance requirements, clear format

Cons

Occasional delay in loading documents, unable to open any other documents when progress notes are open.

Review Source
 
 

Jeff from Athena Therapy
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Optima Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Optima team is very good and knowledgeable, especially good at listening to their customers and making changes as needed.

Pros

Always ahead of industry changes, easy to use for end users. There are a lot of customization available.

Cons

Lengthy update/upgrade process, older platform for desktop version with no ability to add things like spell check.

Review Source
 
 

Avi from Stern
Specialty: Physical therapy / rehab
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Senior regional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Faster

Pros

Easy to use and the help hotline is great when I call in they usually answer right away and then help

Cons

Slow sometimes with the optima help and also there should be a basic manual for new employees to use

Review Source
 
 

Jigar from interface rehab
Specialty: Other specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Best Skill Nursing Rehab Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In the Mobile version RO5 add reporting feature so Manger can easily monitor and review their facility on their mobile device.

Pros

There are no complaints so far. The software works according to expectations. Rehab Optima is well designed and has a very easy to use interface.

Cons

Documentation need to improve for the productivity requirements.
Also customer Support and reporting features needs to improve .

Review Source
 
 

Dawn from Volunteers of America
Specialty: Other specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Administrative Assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is pretty easy to figure out. I am able to enter therapists easily enough. It is easy enough to figure which reports I need for our Accounting department so that is a plus.

Cons

I don't know all of the ins & outs of the program itself but I know enough for what I need it for. The only other con I can think of is if a therapist changes their last name, I have to create a whole new profile for that therapist - that is a waste of time for me. I cannot change the therapist's last name on their current profile. Why is that?

Review Source
 
 

APril from Rehab Synergies
Specialty: Physical therapy / rehab
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

I love Optima. Very easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

None

Pros

Functionality
Navigation ease
Documentation is easy to use
Reports are good and easy to read and explain to others

Cons

NO SPELL CHECK is the biggest down side to rehab optima. Other wise I really like using the system.

Review Source
 
 

Susan from Centers Health Care
Specialty: Speech therapy
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

It is incredibly user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend Optima HCS.
the administration, functionality and customer service cannot be matched.

Pros

Product is easy to use for the user and administration. software stays current with all industry changes

Cons

'A la carte' pricing policy.
Often hard to 'explain' to accountants.
include modules or packages rather than line by line charges per facility

 
 

Julia from Rehab Synergies
Specialty: Physical therapy / rehab
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

We've come a long way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Appreciate their willingness to listen and make changes.

Pros

Communication with the customers in regards to their changing needs has truly improved and has helped develop new software to adjust to those needs.

Cons

The roll out of new software was slow and chaotic at first. There wasn't enough information given to allow the customer to educate their therapists in the field and the new product wasn't utilized.

 
 

julie from Madison
Specialty: Geriatric
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Good therapy software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service is fairly available to call in, lots of reporting options, integration w/ PCC.

Cons

There is limited free customization offered. The support for initial facility setup was lacking on the front end, especially for financials.

 
 

Jeff from Absolut Care / SGRP
Specialty: Physical therapy / rehab
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

IT (only) Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is feature rich, and the Therapists that use it rarely complain, which cannot be said about Clinical software we have, and currently use.

Cons

Again, from an IT (only) Perspective, we find the user account management and menu system a bit confusing. This along with various other spots of the account setup for licenses, salaries, and other features can be a bit confusing. This is a small issue, and I'd much rather this be the issue than the use of the software itself for the Therapists. My last, and biggest, complaint is not getting much heads up on updates. If I were to be out of the office during the 24-48 email window, we'd be down for some time.

 
 
 
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Showing 1-5 of 5

Brad from Peak Performance
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Use this software for EMR for nursing home facility I work at.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Faster documentation

Pros

Starting using this EMR at a nursing home I work PRN for approx 3 years ago. The switch at first took some time, but after 2-3 weeks I was more efficient in using it and cut my documenting time down by 1/2.

Review Source: Capterra
 

Aaron from Sprenger Healthcare Systems

April 2017

April 2017

Great all-encompassing therapy software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enjoy all of the features and reporting options. Lots of ability to look at things from multiple angles and analyze what we need. I like the ability to individually edit and create rights and roles from an admin standpoint. Reporting useful and good ability to filter for specific data. Tech support often results in quick fixes and assistance. Would like more ability to customize things without huge fees.

Review Source: Capterra
 

John from Progressive Beginnings, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Optima Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall Optima is a very nice program for contract therapy services.

They are constantly working to improve services and integrations.

Unfortunately the software integrates better with some systems better than others and is currently not compatible with Apple Computers (Mac Books)

Documentation and Billing flow relatively smoothly and there is plenty of support to help new organizations get started.

Pros

Training and helpful guidance with support team

Cons

Non Mac/Google interface

Review Source: Capterra
 

Polly from Goodcare
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Working with the IT dept in regards to navigating through the administration part of my job is great when they answer phones within seconds and can help resolve issues within minutes.

Pros

My reports and use of Ipads to give me point of care services

Cons

Inability to print from my Ipad or navigate projections on my ipad.

Advice to Others

Love the IT dept!

Review Source: Capterra
 

Brady from Jackson PT

December 2016

December 2016

not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software takes about twice as long to document as others I have used. It may be efficient at some point, but it must take a long time becoming proficient at it. It is not intuitive, especially with writing goals. It makes it difficult for making short term goals into long term goals and it constantly kicks me out of goal writing. A very frustrating program to work with that slows down documentation significantly.

Pros

nothing

Cons

goal writing, charges

Review Source: Capterra