About OptimisPT

OptimisPT is a cloud-based electronic medical record (EMR) solution that provides all-in-one, evidence-based rehab therapy documentation, scheduling, billing interfaces, and practice management to practices. The software is ideal for rehab therapy, physical therapy, occupational therapy, and speech-language pathology.

OptimisPT's "Clinical Decision Support" feature gathers patient information at the point of care, providing the clinician with recommendations for evidence-based clinical care based on real-time data collection.

OptimisPT's compliance features provide clinicians functionalities to manage audits from Medicare or other third-party payers. OptimisPT also offers integrated numerous real-time alerts within aiding...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

11 Reviews of OptimisPT

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(6)

6

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

December 2017

jevene from Akamai Physical Therapy

Company Size: 1 employee

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

December 2017

Better than WebPT

excellent customer service support from Optimis PT - they responded w/in an hour or less when a support ticket was submitted, and it was always a PERSONAL reply, directly relating to the issue in question; not an email referring you to a link on their support page

Pros

I used OptimisPT at a clinic I worked at previously, and liked the fact that there was so much ability to customize the software - there is much more flexibility in both the assessment and the treatment section to customize so that you do a minimum of typing and just click drop down menus. It is not immediately intuitive, but that is true of any software that has a lot of functionality. Once you get the hang of it, it is elegant and easy to use.

Cons

I really can't think of much negative to say about Optimis - it is a great product; it just costs more than other things on the market. I just started my own practice, and got WebPT because it was cheaper than OptimisPT, and it is widely used by other clinics - although I did do a one hour "demo" with the sales team, it wasn't until I started using WebPT that I realized it doesn't have nearly the depth and breadth of customization - there is NO customization available in the treatment section, and I do NOT do "factory" PT where everyone does a lot of standard exercises and modalities. Getting WebPT was the biggest mistake I did in my practice.

Response from OptimisCorp

Replied February 2020

Hello Jevene, Thank you for the wonderful review! If you are interested in OptimisPT please feel free to reach out to me directly at (951) 334-2494. Sincerely, Rachel Bettini

January 2019

JoAnn from CSM

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2019

Physical Therapy- specific, but lacks customization

OptimisPT is truly physical therapy-focused, and I am so happy to have software for our PT practice that is. It keeps very up-to-date with changing PT requirements and trends. Though priced higher than other similar software, its ease of use and specialization in the physical therapy profession is very important to us and will keep us users for a very long time.

Pros

OptimisPT is truly focused on the clinician and practice, and keeps very up-to-date with current PT trends. It is always adding new features that aid a PT clinic, both on the scheduling and practice management side as well as the clinician side.

Cons

I would hope for the higher price tag that this software would allow for more customization. We are a small practice and being able to customize the patient appointment reminder email so that it reads in a way that shows we have just one clinic location would be such a satisfied. But we are almost two years into using this software and our patient appointment reminder emails still read in a very clunky, and grammatically incorrect, way. Also, a sticking point for us would be to be able to speak with customer support, rather than only having the online chat and email option.

Response from OptimisCorp

Replied February 2020

Hello JoAnn, Thank you so much for your review. We do strive to make a superior product for you, our customer. I noticed that you commented about support not having a direct line for phone conversations and I wanted to provide you with that number which is (310) 697-8788. Please do not hesitate to call. Sincerely, Rachel Bettini

February 2017

rusty from osr physical therapy

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

February 2017

unwilling to integrate with other patient rentention software

Optimis has been less than helpful in their willingness to integrate with other software. 90% of the other major web-based EMR companies have integrated with this pt retention and pt satisfaction software, but optimis has chosen not to. Our therapy company would benefit from the integration and we have emailed and called constantly about the timing of the integration and get the company line of "we have been in talks, but have not committed to pursuing anything yet".

Pros

Is user-friendly from a clinician standpoint.

Cons

Unwilling to integrate with other software that is available and 90% of other EMR's have already integrated.

Response from OptimisCorp

Replied February 2020

Thank you for your review!

July 2021

Amy from ALS Integrated Services

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2021

Best Software for Physical Therapy Private Practices!

We have been using OptimisPT for about five years for several of our clients. It is one of the best that we have found. We have used several other software, and by far this is the easiest all around. If you have any questions or issues, you click the support tab, and very quickly they will respond with assistance, other software, we may way a week or longer to get an answer.

Pros

The ease of the software, it is very easy to setup EOC, without having to set up the patient several times. We can also set the appointments based on the EOC. The billing component is very easy to finalize our claims. The program will let the billing specialist know if the therapist hasn't billed enough units or if the therapist is billing too many units.

Cons

We haven't seen any issues at this point. The software works for what we need as a billing company, and the support is very helpful.

Reasons for Switching to OptimisPT

The other software was not PT-friendly. We tried to work with the staff to make the software more user-friendly and they would indicate that they were going to make the change, and it never happened. The customer service experience was horrible

August 2017

Fred from Spine and Sport Physical Therapy

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

August 2017

Too detailed ... takes too long to do clinical documentation ...

thorough / but not efficient

Pros

Optimis is very thorough , which gives you confidence that documentation will be compliant ; however, on the down side ... it takes way too long to document an evaluation due to the plethora of drop down menus.

Cons

Again, too thorough ; not efficient w/ time management ; takes 30 min to do an evaluation . Needs to be more user friendly and quicker to get paperwork done in timely fashion.

Response from OptimisCorp

Replied February 2020

Thank you for your review!