OptimisPT

RATING:

4.13

(12)

About OptimisPT

OptimisPT is a cloud-based electronic medical record (EMR) solution that provides all-in-one, evidence-based rehab therapy documentation, scheduling, billing interfaces, and practice management to practices. The software is ideal for rehab therapy, physical therapy, occupational therapy, and speech-language pathology. OptimisPT's "Clinical Decision Support" feature gathers patient information at the point of care, providing the clinician with recommendations for evidence-based clinical care based on real-time data collection. OptimisPT's compliance features provide clinicians functionalities to manage audits from Medicare or other third-party payers. OptimisPT also offers integrated numerous real-time alerts within aiding in the documentation that reflects the...
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OptimisPT Reviews

Overall Rating

4.13

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 12 reviews

jevene

Company size: 1 employee

Industry: Medical Practice

Time used: More than 2 years

Review Source 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2017

Better than WebPT

excellent customer service support from Optimis PT - they responded w/in an hour or less when a support ticket was submitted, and it was always a PERSONAL reply, directly relating to the issue in question; not an email referring you to a link on their support page

Pros

I used OptimisPT at a clinic I worked at previously, and liked the fact that there was so much ability to customize the software - there is much more flexibility in both the assessment and the treatment section to customize so that you do a minimum of typing and just click drop down menus. It is not immediately intuitive, but that is true of any software that has a lot of functionality. Once you get the hang of it, it is elegant and easy to use.

Cons

I really can't think of much negative to say about Optimis - it is a great product; it just costs more than other things on the market. I just started my own practice, and got WebPT because it was cheaper than OptimisPT, and it is widely used by other clinics - although I did do a one hour "demo" with the sales team, it wasn't until I started using WebPT that I realized it doesn't have nearly the depth and breadth of customization - there is NO customization available in the treatment section, and I do NOT do "factory" PT where everyone does a lot of standard exercises and modalities. Getting WebPT was the biggest mistake I did in my practice.

Response from OptimisCorp

Hello Jevene, Thank you for the wonderful review! If you are interested in OptimisPT please feel free to reach out to me directly at (951) 334-2494. Sincerely, Rachel Bettini

Replied February 2020

JoAnn

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

January 2019

Physical Therapy- specific, but lacks customization

OptimisPT is truly physical therapy-focused, and I am so happy to have software for our PT practice that is. It keeps very up-to-date with changing PT requirements and trends. Though priced higher than other similar software, its ease of use and specialization in the physical therapy profession is very important to us and will keep us users for a very long time.

Pros

OptimisPT is truly focused on the clinician and practice, and keeps very up-to-date with current PT trends. It is always adding new features that aid a PT clinic, both on the scheduling and practice management side as well as the clinician side.

Cons

I would hope for the higher price tag that this software would allow for more customization. We are a small practice and being able to customize the patient appointment reminder email so that it reads in a way that shows we have just one clinic location would be such a satisfied. But we are almost two years into using this software and our patient appointment reminder emails still read in a very clunky, and grammatically incorrect, way. Also, a sticking point for us would be to be able to speak with customer support, rather than only having the online chat and email option.

Response from OptimisCorp

Hello JoAnn, Thank you so much for your review. We do strive to make a superior product for you, our customer. I noticed that you commented about support not having a direct line for phone conversations and I wanted to provide you with that number which is (310) 697-8788. Please do not hesitate to call. Sincerely, Rachel Bettini

Replied February 2020

Robert

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

July 2022

A User, but not by choice

-It requires too much navigation between different screens to view "Attachments" (where our company stores the referral notes). -The Treatment Section is annoyingly detailed and the "add text" boxes are many and small. After just a few lines, you have to scroll up and down on the text box even though there is still plenty of empty space elsewhere on the screen. -I don't use their "Clinical Findings" section anymore. Am I attentive to the pt or the computer screen during an evaluation? I don't use the "Measurement" section either; if you are doing a balance test with a pt but made some modifications to the test for that pt, Optimis doesn't let you note that. There is no space for modifications/observations to the test. -On an eval you have to separately choose "Planned Interventions" (such as Therapeutic Activities, Thera. Ex., Gait Training) and then "Treatments." Please tell me why I wouldn't use my planned interventions as treatments? It's the same list of CPT codes. Why do I have to add the same list twice? -The last one I will list here, and Optimis is not alone in this shortcoming . . . At the end of every note there is a "Plan" section for next visit. That's normal. How about have a copy of that "Plan" section from a previous note show up at the start of your new note? Seems like a simple good idea. Make sure you shop around before choosing an EMR. I have used WebPT briefly, and am also not impressed.

Pros

After looking at the other reviews, the one I most agree with is the "Too detailed ... takes too long to do clinical documentation ..." Optimis gets back to you quickly for customer support via email and, as noted in one of the OptimisPT responses to a review, they do have a phone number too, but its not prominently displayed and the first time I learned about it was via reading an OptimisPT response to a review on this website!! Optimis does a good job of showing a running tally of how much money has been billed to a patient's insurance. Optimis' .pdf notes are clear, well organized, and easy to read. I've worked with other EMRs (kinnser/Wellsky) that made reading the .pdf version of a note surprisingly and unnecessarily difficult (something so easy to get right). Major kudos to Optimis that they allow you to change the type of visit you are doing (a progress report or daily note can quickly change to a discharge by the end of visit) without losing your work and it takes but two clicks. I will also add that my review is as verbose as Optimis is cumbersome. Haha. I do find that I typically have to finish notes outside of pt visit time. As for evaluations, I still don't even try to start the note at the time of visit. I do all of that work on my own time off the clock. I would say that OptimisPT is fair in concept and poor in execution. Speaking with the other therapists in the clinic and front desk worker, their opinions are neutral to dislike.

Cons

They say the Devil is in the details and here is where I get very frustrated with Optimis. Some Clarification: I have been using Optimis 2 days per week since January 2022 (it is now the end of July 2022) as a PT working part-time. I am 40 years old but moderately tech-savy. I don't tolerate annoying redundancies and unnecessary drop-down menus. I want an EMR to be efficient so that I can spend more time on my own life and more time trying to make my patient's lives better. Every extra click, pause, reloading time, scroll, that could be designed out of the system while still preserving the general design of the EMR drives me nuts. Here are some examples of irritations that make me wonder if this software was ever used in the field by the designers: -When a patient shows up you are supposed to click "Check in." Okay, that's fine. But that is separate from "Go to Visit." You must always click two buttons to start a note. How about a third button that says, "Check in and Go to Visit?" -Optimis has a sort of slick ability to scroll through past sections of previous notes (say, the subjective section) and copy/paste that whole section into the new note. Great. But they won't let you copy and paste individual sentences, you'll have to delete the ones you don't want. Why is this? Rarely does one want to Copy/Paste the entire subjective section. -The Goal Builder is cumbersome. I'd rather just copy/paste from a Word document. See below.

Amy

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2021

Best Software for Physical Therapy Private Practices!

We have been using OptimisPT for about five years for several of our clients. It is one of the best that we have found. We have used several other software, and by far this is the easiest all around. If you have any questions or issues, you click the support tab, and very quickly they will respond with assistance, other software, we may way a week or longer to get an answer.

Pros

The ease of the software, it is very easy to setup EOC, without having to set up the patient several times. We can also set the appointments based on the EOC. The billing component is very easy to finalize our claims. The program will let the billing specialist know if the therapist hasn't billed enough units or if the therapist is billing too many units.

Cons

We haven't seen any issues at this point. The software works for what we need as a billing company, and the support is very helpful.

Reasons for switching to OptimisPT

The other software was not PT-friendly. We tried to work with the staff to make the software more user-friendly and they would indicate that they were going to make the change, and it never happened. The customer service experience was horrible

Fred

Company size: 11-50 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

August 2017

Too detailed ... takes too long to do clinical documentation ...

thorough / but not efficient

Pros

Optimis is very thorough , which gives you confidence that documentation will be compliant ; however, on the down side ... it takes way too long to document an evaluation due to the plethora of drop down menus.

Cons

Again, too thorough ; not efficient w/ time management ; takes 30 min to do an evaluation . Needs to be more user friendly and quicker to get paperwork done in timely fashion.

Response from OptimisCorp

Thank you for your review!

Replied February 2020