--- title: "OptimisPT Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OptimisPT. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OptimisPT is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/optimiscorp-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Physical Therapy Software](https://www.softwareadvice.com/medical/physical-therapy-software-comparison/) / [OptimisPT](https://www.softwareadvice.com/medical/optimiscorp-profile/) / OptimisPT Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/optimiscorp-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/optimiscorp-profile/alternatives/) # OptimisPT User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 62 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 39 reviews (63%) - 4 stars: 16 reviews (26%) - 3 stars: 5 reviews (8%) - 2 stars: 2 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I also like that I can toggle from one note to another to locate info from previous notes. - I love dealing with your tech support and their communication is amazing at helping those of us who are not great with computers understand. - The practice management tools embedded in the system helped to assist in day to day operations and make for a smooth transition from clinician to administrator. ### Most mentioned cons - Exercise database is limited to other well known exercises, also has too many variations of exercises that are not relevant to most patients. - Also building patterns is a time consuming process - This option isn't available. ## OptimisPT customer reviews Showing reviews 1-25 of 62 (page 1). ### Great Job Easy to work with - Overall rating: 5/5 - Reviewer: Robbin A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love dealing with your tech support and their communication is amazing at helping those of us who are not great with computers understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and even the updates have been seamless. When we add providers they are quick to get them synced so we have no delays in billing. #### Cons at this time nothing has been an issue that would keep me from using OptimisPT when I have an issue they are right there to help #### Reasons for choosing OptimisPT Tech support was crucial for us and we wanted to know we could count on them --- ### Good price for part time therapists with good overall functionalities - Overall rating: 4/5 - Reviewer: Heather P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good - they have implemented some of our suggestions and the support team gets back to us quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It doesn't force me to click except a few minor exceptions. I can use the program to make custom templates or just type a soap note or use the auditing function to be sure I'm compliant. It gives lots of options once you learn how to work with it. It charges for usage. For a practice with a lot of part time therapists it is a much better price point than competitors. #### Cons It doesn't have automatic processes in place to cue and track authorizations. The wait list feature doesn't allow us to prioritize patients. The wait list feature doesn't autodial patients to fill holes from the schedule like other EMRs. It doesn't have AI built in yet to translate visit audio recording to fields in the EMR and an integration with one of the AI companies would be great. Also automating some of the billing side makes sense to add. #### Reasons for choosing OptimisPT Pricing was based on usage and there weren't forced clicks to get through documentation. #### Vendor response Hello Heather! Thank you for taking the time to provide us detailed and extremely valuable feedback! More automated features are on the way. Implementation of A.I is very important to us which is why we want to integrate it the RIGHT way. Not only to automate processes but to supercharge our best-in-industry evaluation & documentation tools in effort to stay true to our mission of better patient outcomes! We'd love to hear more of your feedback, please feel free to reach out directly and set up a time to meet one-on-one or with anyone from your team that wants to provide detailed feedback! Thanks again for taking the time to review us! We are excited to turn your 4/5 into a 5/5! It sounds like we still have to earn that 5th STAR! We'll get there! Replied May 2024 --- ### Does the job - Overall rating: 3/5 - Reviewer: Alison R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The technology support is almost immediate. #### Cons I find it very limiting in that I can't enter 2 treatment notes on the same client on the same day. #### Reasons for switching to OptimisPT I changed from Henry Ford Health System to my current employer. --- ### Great overall EMR - Overall rating: 5/5 - Reviewer: Mary B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used it for years and it has met my needs better than anything else I have tried. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can do everything in one place. It works well for scheduling, appointment reminders, charting, home programs, invoicing and recording payments. #### Cons It still doesn't have a lot of the treatments that I use so I am building custom ones. #### Reasons for choosing OptimisPT This seemed efficient and thorough for what we needed. #### Reasons for switching to OptimisPT Was not functional for our setting and yours seemed to be a good fit. --- ### OptimisPT is a great web based platform for therapy! - Overall rating: 5/5 - Reviewer: Rose N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Great experience overall - account reps and development teams are over the top helpful and swift with resolution. Great communication and transparency all along the way. Continue to be a great partner in documentation, scheduling and billing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to implement, smooth workflows, custom templates, updates made based on client feedback, integrated with our PM. #### Cons No real dislikes - any issues faced were swiftly resolved. #### Reasons for choosing OptimisPT Impressed with vendor communication, the overall look and flow of the platform, ability to integrate with our PM system, heavy compliance support, and open to improvements/suggestions. #### Reasons for switching to OptimisPT Not a therapy based EMR. --- ### More strengths than weaknesses - Overall rating: 5/5 - Reviewer: Stacey R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I like Optimis. It is easy to use as a documentation tool and it is easy to look up patient info. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of info is available on the opening page of each pt document which makes it easy to reference basic pt info as well as to follow timing of documents (progress notes, end-of-cert periods, for example). I also like that I can toggle from one note to another to locate info from previous notes. #### Cons There is poor organization of treatment techniques and not enough choices of measures for adult Neuro functional skills or those available are poorly worded. I find Optimis more useful for Ortho patients and not Neuro patients - and I treat more Neuro pts. --- ### The Better EMR - Overall rating: 5/5 - Reviewer: Arthur H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's streamlined, making documentation much less dreadful. If there is anything that truly becomes I bother, I'll be sure to let you know. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's convenient, easy to navigate and support is offered quickly when necessary. Support answers questions promptly, concisely and correctly the first time. #### Cons I appreciate and prefer this EMR over most others, as they are redundant and confusing at times. Not much to complain about. --- ### Forst Time Optimis User - Overall rating: 5/5 - Reviewer: Exequiel R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ease of providing initial evaluations as everything is quick to access and the tabs feature for the component of each visit is well made as I do not need to scroll every now and then #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration of HEP printouts onto the EMR system itself. I do not need to access medbridge or hep2go anymore. #### Cons Nothing. Everything is very easy to follow. Although if there is one, it would be the HEP portion; the system loads too long. --- ### Physical therapy - Overall rating: 5/5 - Reviewer: Nancy F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Timely therapy delivered in a positive manner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pt was effective, thorough and great follow through #### Cons Would prefer more privacy and space between other patients Videos should stay on the app beyond a yr --- ### Billing representative - Overall rating: 5/5 - Reviewer: Vicki R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The service was very fast, was able to answer all my question in the email. My issue was resolved with in minutes. Very satisfied. thanks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The rep was able to find out why some of my notes was disappearing. #### Cons I not a problem with the rep or the emails. Was very sufficient. --- ### Magna Employee Review - Overall rating: 5/5 - Reviewer: Meagan H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I would say it’s good and a fairly easy system to use and teach to new employees who are not familiar. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to learn to use and the layout of the soap notes makes sense. #### Cons It occasionally can be slow to respond and save parts of the notes which can be problematic when scheduling and documenting in a timely manner. #### Vendor response Hi Meagan, thank you for the feedback! We put a big emphasis on ease of use. We appreciate your details on the response time and have put several plans in motion earlier this year to enhance load times! If you want provide further feedback, our ears our always open for feedback! Replied May 2024 --- ### OptimisPT for small outpatient physical therapy - Overall rating: 5/5 - Reviewer: Angel B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been excellent. I would recommend for any office looking for a physical therapy specific EMR. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service responds in timely manner and has always resolved any questions I've had about the product. We have not experienced any technical issues to date. #### Cons Not having a mobile/tablet version makes POS documentation and scheduling on the go difficult. --- ### Everyone at OptimisPT is the Best! - Overall rating: 5/5 - Reviewer: Alicia R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience, amicable, very professional, and the guidance to help set you up with OptimistPT was and continues to be amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The staff members are very pleasant and very professional. #### Cons Nothing negative to say everyone is exceptional. #### Vendor response Hello Alicia! Thank you for the kind words and wonderful feedback! We value and appreciate your business! We're humbled by your great feedback! Replied August 2024 --- ### Great for PT - Overall rating: 4/5 - Reviewer: Paola R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is a lot easier to use than our previous system. #### Cons The initial evals can take a while to fill out. #### Vendor response Hi Paola! Thanks for taking the time to review us! We're glad your having a better experience than with your old EMR! We'd like to hear more specifics on your feedback so that we can hopefully improve your overall experience! If you feel you're not getting the most out of your experience, please let us know how we can help. If you need additional insight on how to customize your settings to your work flow, we can help you do that! Thanks again for taking the time to review us and we look forward to providing a better overall experience for you! Replied May 2024 --- ### OptimisPT - Overall rating: 3/5 - Reviewer: Imelda R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros easy to use not many complications when in use #### Cons sometimes system can be glitchy. or wont show pictures #### Vendor response Hi Imelda, Thank you for this valuable feedback. We would like to hear more of your thoughts and see how we can improve in the future. Please don't hesitate to reach out directly if you'd like to provide more in depth feedback! Thank you for your time in providing your experience! Replied April 2024 --- ### OptimisPT Review - Overall rating: 4/5 - Reviewer: Jenna M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros My favorite part of utilizing OptimisPT in our organization is the ease of use as it is specifically created for the PT industry. #### Cons My least favorite aspect of OptimisPT is the fact that payments cannot be applied to specific DOS and can only be applied chronologically, via the integration with Tebra. #### Reasons for choosing OptimisPT The OptimisPT system is specific to PT and user friendly #### Vendor response Hello Jenna, Thank you for taking the time to review OptimisPT. Your feedback is extremely valuable to us and will be used to improve our software. We are currently integrating a native payment system that will allow your payment application to be much smoother. Please reach out directly if you have any questions! Thanks again for your valuable feedback and support for OptimisPT! Replied June 2024 --- ### Satisfactory - Overall rating: 5/5 - Reviewer: Rita L. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been satisfactory. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like receiving timely reminders via email. #### Cons I wish there was an easy way to customize. --- ### Optimis PT - Overall rating: 4/5 - Reviewer: Genesis M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros OptimisPT has organizational qualities that allow easy navigation #### Cons When searching a patients name through the scheduling page, not everyone with the name pops up which makes it an inconvenience when you're in a hurry #### Vendor response Hi Genesis, Thank you for this valuable feedback! If you have any other examples or suggestions of these types of items, please reach out directly to share some details! We love the feedback and welcome it for continued improvement! Thank you for sharing your experience! We hope to earn and turn your overall experience into a 5 out of 5! Replied April 2024 --- ### System is very easy to use - Overall rating: 5/5 - Reviewer: Isabel S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tabs are really easy to move through and the templates save time. #### Cons The inability to add degrees to the range of motion on patterns. --- ### unwilling to integrate with other patient rentention software - Overall rating: 2/5 - Reviewer: rusty w. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Optimis has been less than helpful in their willingness to integrate with other software. 90% of the other major web-based EMR companies have integrated with this pt retention and pt satisfaction software, but optimis has chosen not to. Our therapy company would benefit from the integration and we have emailed and called constantly about the timing of the integration and get the company line of "we have been in talks, but have not committed to pursuing anything yet". #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Is user-friendly from a clinician standpoint. #### Cons Unwilling to integrate with other software that is available and 90% of other EMR's have already integrated. #### Vendor response Thank you for your review! Replied February 2020 --- ### Good compliant system - Overall rating: 4.5/5 - Reviewer: Leigh H. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros They offer instant answers to questions and problems There is direct line or email to support. It's confident about compliance and is easy to use. #### Cons I dislike the complex evaluation and the flow sheet for treatments (although they are working to improve the flow sheets). #### Vendor response Thank you for your review! Replied February 2020 --- ### Optimis PT is the best! - Overall rating: 5/5 - Reviewer: Sharon S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is the best documentation system I have used since electronic documentation has been implemented. Thank you Optimis PT!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Optimis PT is so very easy to use and has great flexibility to customize each note. #### Cons I would like to be able to make a reminder note on the patients time slot on the schedule, such as "prefers earlier appt.", "prefers a different day", "MD visit today" etc. #### Vendor response Hi Sharon! WOW! Thank you for taking the time to write these kind words about OptimisPT! Documentation is our specialty! Also, great idea with the reminder note on the patient's time slot! We're working on more enhancements/ capability for the schedule and wait list as we respond! : ) Replied September 2024 --- ### Optimis PT - Overall rating: 4/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. System was easy to learn and easy to navigate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly. Optimis PT is easy to navigate! #### Cons Delays with uploading. Random delay when uploading causes slow flow. --- ### Can be great with improvements - Overall rating: 3/5 - Reviewer: Lester L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It automatically adds modifiers GO and GP automatically for physical therapy facilities. As billers, we love this functionality. #### Cons I use a lot of 59 modifiers, and it would be nice to have Optimis give us the option to let us add our own modifiers automatically in each of our CPT codes. This option isn't available. I also do not like the fact that Optimis doesn't have an eligibility check built in. --- ### Prefer this EMR over others - Overall rating: 4/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I would rate this product highly. Compared to other EMR systems it caters to physical therapy well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The flow makes documentation easy and fluid. I like that I can make patterns and use dropdowns or favorite phrases to be more productive #### Cons Support is out in California and with the time change sometimes is not as timely as I would like. Also building patterns is a time consuming process #### Vendor response Hi Ashley, thank you for taking the time to submit a review! Your feedback is very helpful and very much appreciated! OptimisPT is developed specifically for PT, OT and SLP. We're happy to connect with you to see if there might be a better work flow to create your custom patterns that being utilized. Feel free to submit a support ticket and specify that you'd like a "tutorial on efficiency building custom patterns". Thanks again for your review! Replied September 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/optimiscorp-profile/reviews/?page=2) --- OptimisPT Reviews, Pros and Cons - 2026 Software Advice