Orchestra One software


Orchestra One is a cloud-based medical solution made for small, direct-care private practices. Key features include schedule management, patient communications, billing and online booking.

Orchestra One offers an online booking site that allows patients to schedule, change or cancel their appointments. An iOS mobile app is available that allows secure chat communication with patients.

The solution is also able to send appointment reminders through text message and securely share medical documents. Patients can pay bills online and payments can be directly deposited into bank accounts. Orchestra One is able to integrate with a variety of electronic health records (EHR) systems.

Orchestra One can be purchased on a monthly basis with a free 30-day trial available. 

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

16 Reviews of Orchestra One

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  • Doug from InBody Chiropractic

    June 2018

    This is a great way to simplify how you run your practice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Instead of having multiple separated tools to manage scheduling, billing and patients , Orchestra one creates one place to run your practice

    Cons

    Some of my programs won't integrate but that just takes used to in getting rid of the old and using the new

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kate from Natural Endocrine Solutions

    May 2018

    They shut down services and gave us only a few weeks notice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    They did everything we needed. Automated billing, it was easy to set up, add patients, cc details, link our cc merchant. They had a patient portal to upload labs that was easy to use. There were notes, etc.

    Cons

    Not enough notification time of shut down. They notified us about 3 weeks before they shut down services and their export of documents and information was not great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • mark from mark Abramovich MD Family Practice

    Specialty: Family medicine

    Number of employees: 2-10 employees

    December 2017

    The most easy to use software that I have purchased in a long while .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Price is right, just don't raise the price too much as I am still in startup mode!

    Pros

    Ease of use, the ability to process credit card transactions, use of the portal for patients savy enough to take advanage of it.

    Cons

    Wish it had the capability to process Medicaid and Medicare payments. I would like access to it on my home computer/Iphone, and I think I can but not sure how to set that part up.

    This review was submitted organically. No incentive was offered
    Review Source
  • Amy from Blue Branches Acupuncture

    Specialty: Alternative & holistic medicine

    Number of employees: 1 employee

    December 2017

    Just okay

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    The experience was fine. Great customer service on the front end, not so great when I decided to leave. Like I mentioned, there are no effective ways of exporting patient files and not a lot of support in the process. I am just grateful I only subscribed for a couple months. It would have really been a nightmare had it been longer. There are other HIPPA, full EHRs out there that are less expensive and easy to work with.

    Pros

    Overall, I like the look and feel. Patients did great with the reminders. They liked the interface..

    Cons

    CANNOT EXPORT PATIENT DATA. I just canceled my account and am having to manually export each record.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from Integrative Wellness Solutions

    Number of employees: 1 employee

    July 2017

    Excellent! Great functionality for a solo cash based practice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software helped me to streamline my practice, having it up and running in a very short time.

    Pros

    It does all of the basics that I need it to do. They are adding new features constantly. So while it may not have all the functionality of the big names (yet) it's definitely getting there. Their customer support team is amazing! They get back to you quickly, and they have answered all of my questions. You get to try it free for a month before you have to commit to it, which is also nice, and they're pretty generous with incentives. For example, if someone signs up using your referral code you both get payments processed for free. Best of all, everything I need (scheduling, payments, charting, patient messaging) is all in one program!

    Cons

    It doesn't currently have all the bells and whistles of the bigger EMR names, but you are welcome to make recommendations for features as well as comment and vote on recommendations by others, which is great!

    Review Source: Capterra
  • Amanda from Anchor Acupuncture & Wellness

    Number of employees: 1 employee

    July 2017

    Orchestra One is the most comprehensive and elegantly designed practice management software program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has streamlined many complicated, time-consuming, expensive aspects of private practice into one easy software program. It is easy to use and my patients love it.

    Pros

    I love that it essentially eliminates my need to hire a receptionist. Orchestra One does my scheduling, reminders, billing, EHR, and generates SuperBills. Knowing I had Orchestra One gave me confidence to open my own clinic. My patients love it.

    Cons

    It does not keep inventory for my supplements, and to generate reports, I need to use Google docs. I also would love to be able to have all my renters' clients schedule through Orchestra One to build the integrative status of my brand, but the financial pathways are not able to accommodate this complexity.

    Review Source: Capterra
  • Karyn from Karyn Forsyth Duggan

    Number of employees: 1 employee

    July 2017

    Superb it's truly very nearly everything I want in an EMR!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software facilitated my transition from One Medical (where I worked for the past 9 years) - we had our own proprietary EMR there and I was very concerned about being able to find something with similar functionality.

    Pros

    I love that I can schedule, collect payments on this EMR, as well keep all my patients/clients notes in order.
    Being able to sync the schedule to my Google calendar is incredibly helpful too.
    The team is also super responsive to any questions/issues I've had to-date.

    Cons

    I'd love not to have to copy my e-mails to patients/clients into the system but understand that's as a result of HIPAA compliance.

    Review Source: Capterra
  • Ingrid from Ingrid Peterson, L.Ac.

    Number of employees: 1 employee

    July 2017

    Great customer service, not quite useful for the main reason I got it yet, but I know they listen

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Less missed appointments thanks to the auto reminders

    Pros

    Scheduling is clear and straightforward, the HIIPA compliment portal and document link capabilities, the idea that I could take payment eventually there, how clean my services load into my website. That they keep coming out with useful features. Patient reminders

    Cons

    I need to be able to schedule all services on the app. Im really hoping this will be addressed, I've already missed an appointment because half of my appointment types don't show up on the app.
    That the appointments don't load into my google calendar.

    Review Source: Capterra

    Response: Orchestra One, Orchestra One

    July 2017

    Thanks for the review, Ingrid. We will be contacting you in regards to your Google Calendar sync issues - we take these issues very seriously and will do everything we can to solve this for you. To our readers: the reason for the 'con' review of our Provider iOS app is because it is still in a Beta testing period, and anyone using it is beta testing the app and helping us find issues. This is a comment on our beta app, not of our platform.

  • Jason from Assurance Healthcare & Counseling Center

    July 2017

    Great for small teams, still a bit to go for growing and larger teams...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the integration/connection with Hint Health. That was our main reason for beginning with Orchestra One - streamlining our systems with software that connected/synced with each other.

    The design is clean (with the exception of viewing multiple calendars).

    I like that an iPhone app has launched (though improvements needed).

    I have had nothing but good experiences with the team at Orchestra One. Though we had a bumpy road to transfer our appointments/patients over to this system, the support that I received convinced me that I could move forward with them as a team.

    Cons

    I dislike the view of multiple providers in the week setting - it gets too cluttered when you have a busy office (especially when a receptionist is booking for multiple providers).

    I wish there were statuses given with each appointment (checked-in, canceled, no-show, complete, etc.).

    There either needs to be a mobile version of the web app, or the iOS app needs to be more robust (for example, I can only see my schedule, no patient search, no views of other provider's schedules, etc.).

    Though I see the business model, we have a need for an excellent calendar with minor notes associated - period. We don't need any billing system (we've connected with Hint, who manages our membership/billing most excellently) or any of the billing features. I would honestly rather pay more monthly for a wonderful calendaring / scheduling experience than the cheaper amount I'm paying now with more features (that we won't use).

    Review Source: Capterra

    Response: Orchestra One, Orchestra One

    July 2017

    Thank you Jason for leaving a positive review. The features you addressed are currently being developed (statuses for appointments, iOS app, and more). We'll be doing our best to meet your feature needs now and going forward. You'll be able to track their development, suggest new features, or vote on the features you want in our product feedback forum (in Orchestra One). We will also be reaching out to gather more feedback on the calendar views you would like to see. Thanks for using Orchestra One!

  • Sarfaraz from Genesis Chiropractic PC

    Number of employees: 2-10 employees

    July 2017

    Amazing software to use! Have 4 of my friends using it currently

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy recurring billing, affordable software, friendly staff, easy to use and so much more. I can't understand why anybody would use anything else.

    Pros

    This has been a great company to work with. I've worked with 48 different EHR's and built 2 but this has been the easiest to use by far.

    Review Source: Capterra
  • Vincent from Insight Care, LLC

    Number of employees: 2-10 employees

    May 2017

    We have been working with orchestra.one from the start and we love them.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    They are responsive, actively engaged with their customers. They are innovative (their system syncs with my google calendar. They do not nickle and dime their customers, other systems charge you for all the bells and whistles, with orchestra one everything is included.

    Review Source: Capterra
  • Brad from Sonoran Desert Chiropractic

    May 2017

    I've basically looked for a program since i started in 2009

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service is beyond anything I've ever experienced. They make you aware of the upcoming changes and are there to help through the chat almost immediately.

    Cons

    So far, the emr isnt flushed out yet, but they are making changes within the next 6 weeks. Also a lack of ability to check insurance deductibles online, but they are making changes there too.

    Review Source: Capterra
  • Heather from The Centre of Health and Functional Medicine

    Number of employees: 2-10 employees

    May 2017

    The EMR to LOVE!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use EMR, all-in-one, and cost effective for a new medical practice.

    Pros

    Clean, Simple, a fresh design and super-helpful support. I love that this EMR is made for doctors, run by doctors. They have the begining, middle and end in mind and are constantly adding more awesome features. I am excited to see what's next!

    Cons

    It doesn't have all the features I need up and running, yet - but they've heard my feedback and I am confident they will have it in the near future.

    Review Source: Capterra
  • David from Care Practice

    Number of employees: 2-10 employees

    October 2016

    If this is the bright future promised... then we definitely will need shades!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    "The Future's so bright -- I gotta wear shades" -- was this a prophetic verse speaking about the future of doctor/patient technology or just a one hit wonder pop song from the 80's? Our clinic has been using Orchestra over the last year and while it's a newer product, we were amazed by how much they get right and their approach. From custom integrations to a very dedicated support team to help with on-boarding or questions, this has been the right fit for our clinic. We are excited to see what comes next and appreciate how open Orchestra One is to our feedback and implementing our ideas into their product roadmap. Now....excuse me while I wear my sunglasses at night...

    Pros

    Easy to get started.
    One central place for my scheduling and payment processing.
    Our patients love using the app to schedule appointments.
    Our patients love having their card on file -- and it's saved us money -as many patients "Forget" to bring money with them - but since the card is on file, we can still collect payment.

    Cons

    Some of the UI with the scheduler is bulky compared to previous version.

    Review Source: Capterra
  • Laura from Laura Fiske DC

    Number of employees: 1 employee

    October 2016

    These guys are the BEST.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Orchestra One has streamlined my practice, making it easier for both myself and my patients by removing the hassle of scheduling, reminders, and payments. It allows both of us to focus on what we really want - exceptional patient care that restores the body's inherent healing potential. Furthermore, I am so impressed with the Orchestra One team and where they are taking this product. Their dedication to creating exactly what their practitioners need is unparalleled and unprecedented. While their product is still in its early stages (which is the only reason I give it 4/5 stars), they keep an open dialogue with me and any question (very few, very minor, once just due to my own silly error) I've ever raised has always been acknowledged quickly (and by a real person!) with quick resolution to follow and (real person) follow up to make sure things are running smoothly for me and my practice. Seriously, these guys are unreal! I'm so happy to have been recommended to them and and am so excited for what features they roll out next!

    Pros

    Ease of use. Orchestra One is simple, modern, and intuitive to use. This translates into an easier interface for my patients to book through, and muuuuch less administrative time lost on my end trying to reschedule patients, send them appointment reminders, or swipe credit cards.

    Cons

    As I'm writing this, Orchestra One is still building out it's online scheduler, so it's not as robust as it will be down the road. That being said, I still find it highly functional and I know continuous updates and additional features are just around the corner!

    Review Source: Capterra
  • Sean from Tune Up

    Number of employees: 2-10 employees

    September 2016

    I can run my entire practice with Orchestra One

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used 38 other systems in trying to run practices in the past (sole prop, group, integrated, virtual, you name it). This is the first system that gets everything in one place and has the modern experience I was hoping for.

    Pros

    Easy to use, modern and familiar interface, and doesn't eat into cash flow since they only charge 2.65% per transaction so I don't have to pay a monthly fee for a service that doesn't perform.

    Cons

    It's new, so it gets updated really quickly but the team is super accessible so it hasn't been a non-starter for my practice.

    Review Source: Capterra
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