Pabau

RATING:

4.6

(384)

About Pabau

Pabau's all-in-one software is built to handle everything that clinics (both large and small) need to run smoothly. Forget spreadsheets, integrations, paper notes and scanning — do it all from one easy to use tool. - Save 12+ hours/week by automating admin work - Go 100% paperless by digitising patient records - Optimise the patient journey with customisable forms - Drive more revenue with clinic marketing campaigns - Manage your staff and monitor their performance - Create and analyze reports to make better decisions - And a lot more! See why over 23,000 users trust Pabau. Book your personalized demo today

Pabau Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Pabau

1 - 5 of 384 Reviews

Ellysa

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2021

Why I subscribed to Pabau

The on boarding and training team have been very professional and prompt with correspondence.

PROS

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

CONS

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

Reason for choosing Pabau

More feature to grow my business

Reasons for switching to Pabau

I have used timely in another practice and while user friendly it lacked the additional features beneficial to my aesthetics business

Vendor Response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Replied September 2021

Giorgia

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2021

Great software

I need to get accustomed more with it, but overall so far I have had a good experience. Thank you!

PROS

The software without doubt is vast but pretty much intuitive. After the initial training all made much more sense and if in doubt I can always watch again the recordings. What I like the most is the integrated function to make your own marketing campaigns and the loyalty points you can give to your patients when they refer friends, without counting my practice is now paperless and I don't have to take folders with me in different clinics!

CONS

I would have preferred if the payment system could offer more methods rather than just Stripe. This might be something the developers can look into it.

Reasons for switching to Pabau

Because I have always had the feeling that I don't have full control of my business and also because the company stopped to book directly aesthetic treatments due to the unregulated market and, last but not least, because they take a staggering 35%+VAT for any new client that books via their platform. Ideally I would like to totally ditch Treatwell soon.

Vendor Response

Thank you so much Giorgia! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! The idea for more payment providers is excellent! Do feel free to give any idea you have on how to improve at out community page. We love hearing from you! https://community.pabau.com/

Replied September 2021

Nick

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Appalling customer service

Terrible customer service. Brittle product. No contact number

PROS

Pretty Logo and when it works it’s ok. Remains brittle

CONS

Unreliable and has taken the “support team’ 7 days to even acknowledge that since a software update the system crashes totally crippling my busy clinic. There is no customer service number and my in house IT service has spent hours convincing them that they have a problem.

Carissa

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

One stop shop!!!

The reporting functions are a game changer!

PROS

Pabau is intuitive, user friendly and packed with features. We have researched the top 10 practice software programs and it by FAR out ways all the rest. SO EXCITED

CONS

We are only in the early stages of use but so far have not found anything that we don't like or can't find a work around for.

Reason for choosing Pabau

Pabau is innovative, intuitive, and will enable our business to continue to grow whilst creating a much better user experience for staff, clinicians and our clients.

Reasons for switching to Pabau

Our previous system was ok but we needed too many additional "add on's" in order to continue to grow our business and service our customers. Pabau is a one stop shop.

Vendor Response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Replied October 2021

Lisa

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

New User Review

as I’m new to Pabau and I have only scratched the surface but I already know that once i utilise all the functions (especially the marketing features) my business is going to grow so that I can do aesthetics full time.

PROS

I’ve tried several platforms for managing appointments, consent forms and clinic notes and i felt that they always lacked the marketing aspect. Pabau has everything under one platform and I especially like the client loyalty scheme as I’ve tried loyalty card which didn’t work as client were constantly loosing them to forgetting to bring them. I also like the marketing tool as i had always wanted to create a monthly news letter but didn’t know where to start. Looking forward to growing my business with Pabau.

CONS

I would be good if there were bite sized tutorials available on line to help set up the system and also to help clinics make the most of this amazing platform.

Reason for choosing Pabau

A friend who uses Forest suggested i look at Pabau as she knows a lot of clinics who use it and said she thought it offered better value for money and she is considering switching.

Vendor Response

Thank you so much Lisa ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We also offer free webinar on multiple topics for the system, find these in Setup-Training and register!

Replied October 2021