--- title: "Pabau Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pabau. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pabau is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/pabau-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Pabau](https://www.softwareadvice.com/medical/pabau-profile/) / Pabau Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/pabau-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/pabau-profile/alternatives/) # Pabau User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 647 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 504 reviews (78%) - 4 stars: 100 reviews (15%) - 3 stars: 22 reviews (3%) - 2 stars: 10 reviews (2%) - 1 star: 11 reviews (2%) ### Most mentioned pros - It’s a comprehensive, all-in-one system that has helped streamline my workflow by bringing scheduling, charting, client communication, and payments into one place. Once everything is set up, it makes managing day-to-day operations much more efficient. - The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. - The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. ### Most mentioned cons - Customizing forms, templates, and workflows can feel time-consuming and a bit overwhelming at first. - The only problem I have encountered so far is that my email address is not compatible and I need to register a different email. - Some parts of the system aren’t as intuitive as they could be, so it takes time to learn properly. ## Pabau customer reviews Showing reviews 1-25 of 647 (page 1). ### Very happy - Overall rating: 5/5 - Reviewer: Sarah F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered So far I have had an easy, streamlined process in setup, and I am looking forward to launching my business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy and comprehensive setup. I feel fully prepared to launch my business in the knowledge that Pabau will support me #### Cons The only problem I have encountered so far is that my email address is not compatible and I need to register a different email. --- ### The Best All-in-One Practice Management Platform We've Used - Overall rating: 5/5 - Reviewer: Leigh W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been extremely positive. Before switching to Pabau, we were using Zenoti and experienced daily operational issues that frequently interrupted our workflow and required ongoing troubleshooting. We wanted a platform that could streamline our operations instead of creating additional administrative work, and Pabau has delivered on that goal. The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. Instead of managing multiple software subscriptions, our team works from a single platform that continues to evolve. Beyond the software itself, what has impressed us most is Pabau's commitment to continuous improvement. They regularly release updates, provide educational webinars, and have a support team that genuinely wants customers to succeed. No software is perfect, but Pabau has been the best overall solution we've found for a growing medical aesthetics practice and has significantly improved both our team's efficiency and our patient experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After evaluating several practice management platforms and migrating from Zenoti, Pabau has been a significant improvement for our medical aesthetics practice. The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. The customization is exceptional. Rather than forcing us to change how our practice operates, Pabau allows us to build workflows that fit our clinic. The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns. Their customer support has also been outstanding. The implementation team, knowledge base, pre-built training resources, and live webinars made onboarding much easier than expected for such a feature-rich platform. We also appreciate that Pabau continuously releases new features and genuinely listens to customer feedback. #### Cons Our biggest disappointment was learning that true two-way SMS messaging wasn't available when we implemented the platform, as we originally believed it was. Since texting is a major part of patient communication in aesthetics, this was an important feature for our practice. Fortunately, the Pabau team has been transparent about the issue and has communicated that a solution is in development. Like any comprehensive platform, there is also a learning curve simply because of how many features are available. However, the excellent onboarding resources and training webinars helped make the transition much smoother. #### Reasons for choosing Pabau We chose Pabau after comparing several aesthetic practice management platforms because it offered the best combination of customization, automation, patient management, marketing, and scalability. It allowed us to consolidate multiple systems into one platform while providing the flexibility to build workflows around our practice. Combined with excellent onboarding, ongoing training, and a responsive support team, it was the best long-term fit for our growing clinic. #### Reasons for switching to Pabau We made the switch from Zenoti because we needed a platform that would support our growth instead of slowing us down. We were experiencing daily operational issues, limited customization, challenges with patient communication, and frequent frustrations that required workarounds or support tickets. Rather than spending time troubleshooting software, we wanted our team focused on delivering an exceptional patient experience. Pabau offered the flexibility, automation, and all-in-one functionality we were looking for, making it a much better fit for our medical aesthetics practice. --- ### It sounds great but the result is poor - Overall rating: 1/5 - Reviewer: Stephen H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Very poor. We are looking at switching to another software company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It sounds great and excellent functionality and would generate efficiencies #### Cons There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse. #### Reasons for switching to Pabau It’s Better --- ### Excellent Service - Overall rating: 5/5 - Reviewer: Shital P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Love all the features and can't wait to put them to goo use. I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it's easy to use, the support system in place is incredible and you can book sessions to understand topics more #### Cons nothing really... there's a lot to cover but don't dislike it. I think maybe having 1 account rep to go to would be more beneficial. #### Reasons for switching to Pabau We made the switch to enable better managementof the Skin clients and we can specifically manage the track the process --- ### [sensitive content hidden] is the best - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing so far I’ve only joined a couple of months ago. I’ve been working specifically with [sensitive content hidden] who has helped me from scratch. She’s been exceptional; really took time to understand exactly what I need and helped me build just that. [sensitive content hidden] has been so patient and has helped me pretty much from a to Z of how to use the software and the features that will benefit me and my clinic specifically. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Informative, simple to use and plentiful resource for private clinics. I like how pabau integrates with signature rx specifically #### Cons Some limitations in questionnaire builds. Not ideal but we go with it. I suppose the other features then compensated for this #### Reasons for choosing Pabau Price Good Option to go with and I know someone whose used pabau --- ### Doctor Reliable Scan Ltd - Overall rating: 5/5 - Reviewer: Ammara S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It’s a very friendly software , Easy to manage , members of staff are very convenient and problems solving #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bookings, invoices, Remittance Emails reminders, patient details are safe and secure, clients data easily approach able #### Cons Emails don’t Received by Patients Pictures don’t go in one , Some times system is too slow Passwords don’t receive --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Jen L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered From my initial demo call to onboarding the experience has been positive. the team are supportive, knowledgeable and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User experience, customer journey and automation options. The system is intuitive and has multiple integration options #### Cons I am new to the platform and have had no issues so far. I'd rather not pay for a card terminal but that's about all --- ### Good! welcoming, easy, helpful - Overall rating: 5/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered ok so far! i am yet to start in clinic which is what i am intrigued to get done but the set up is lengthy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good customer support, would do the activity to show me how to do it, answers questions with confidence #### Cons the card fee payments are extortionate. Some have been able to be cut slightly but still so much more than any company i have used before. --- ### We moved to Pabau - Overall rating: 5/5 - Reviewer: Brenna B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Everyone has benn great, very nice. Each meetings has a structure and they stick to their time lines. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The look of the EMR, I like that it has mass texting options and can nuture leads and patients. They're reports are great too. #### Cons It definately takes multiple meetings to get everything set up, I understand why, but it's a lot of time set aside. --- ### pabau review - Overall rating: 5/5 - Reviewer: lorne t. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered my overall experience with paboo is that it has very good customer support However it's important to budget for integrations that add extra costs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros might the continuous support from the I like the integrations that are available throughout the system And I like how the booking and patient notes is made easy and a very good AI feature #### Cons the process of setting up can take a little longer than expected due to needing multiple appointments with different departments --- ### Powerful System with a Learning Curve - Overall rating: 5/5 - Reviewer: Agnes G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered What I value most is how medical-focused the system is. Everything from injectable treatment templates, to photo tracking, before/after galleries, and customisable forms is built specifically for clinical and aesthetic use. It saves me hours each week and ensures I stay compliant with GDPR and medical record keeping standards. The client journey automation is also a huge bonus my patients receive reminders, forms, aftercare, and even newsletters without me having to manually send anything. It’s professional and keeps my patients engaged. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since integrating Pabau into my aesthetic and wellness clinic, the transformation in how we manage our day-to-day operations has been incredible. As a nurse-led business, patient safety, organisation, and documentation are at the heart of everything I do. Pabau has helped streamline all aspects of my practice from online bookings and consent forms, to treatment notes, photos, and marketing follow-up. #### Cons While Pabau is a powerful and comprehensive system, the initial setup and learning curve can be quite steep especially for smaller teams or solo practitioners. Because the platform offers so many features, it takes time to understand how everything connects and to customise it for your clinic’s specific workflow. Additionally, certain parts of the interface could be more intuitive or visually modern. Also, some features like SMS credits or add-ons Marketing are not free; extra charges applies. #### Reasons for switching to Pabau I switched to Pabau because I needed a comprehensive, medical-grade software that could handle all aspects of my clinic in one place from patient records, online bookings, consent forms, before/after photos, to marketing and compliance. Other systems I used before were either too basic or required multiple platforms to achieve the same results. Pabau stood out because it was designed specifically for aesthetic and medical clinics, and offered the kind of automation, professionalism, and clinical documentation I needed to grow confidently and stay compliant. --- ### Medical Practice owner/Physician Assistant - Overall rating: 5/5 - Reviewer: Carrie H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Have been friendly and helpful aside from not discussing credits and their importance in practice. They promise 24/7 access to assistance and I really hope this is the case. In the past, our EMR experiences once we went live we couldn't get assistance for days at a time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that they are helping me setup the account and tailoring it to my practice. I love that I will have everything in one place for managing our practice. #### Cons Not sure how the credit system will work for primary care as I have to use credits for daily use. This was not explained prior to signing the contact. The onboarding has been pretty smooth to date. I am anxious to move our patient data over and see how accessible the information in within Pabau. #### Reasons for choosing Pabau Talk with other providers who had buyer's remorse with Aesthetic Record. #### Reasons for switching to Pabau Elation is very limited and feels 20 years behind technology. It is just not what need anymore. AND customer is bleek at best. --- ### Amazing user friendly software - Overall rating: 5/5 - Reviewer: Elsa R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 Pabau is a user-friendly and efficient software that makes managing the clinic so much easier. It offers a wide range of great features for scheduling, patient management, and marketing—all in one place. It’s also reasonably priced compared to other systems, making it a great value for what it provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau is an amazing all-in-one clinic software that keeps everything organized—patients, bookings, notes, and marketing—all in one place. It’s intuitive, efficient, and a true game-changer for any aesthetic or medical practice. #### Cons The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email, since most pharmacies don’t check those regularly. #### Reasons for choosing Pabau The interface what’s very user friendly. The price was great! It has everything I need it --- ### A Customizable, Provider-Friendly Platform with Exceptional Support” - Overall rating: 5/5 - Reviewer: Brant T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered As the clinic owner and a provider, the onboarding with Pabau has been fantastic. We’ve felt supported at every step, and the team has truly empowered us to customize and refine our environment to match our clinic’s needs. The process has been smooth, encouraging, and gives us confidence that we can continually adapt the system as we grow. However, we do find the APP is not as robust as the web version. We planned for iPad's and quickly determined we would rather us a PC or MAC. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a provider, Pabau has been a game-changer for our clinic. The level of customization is outstanding from tailoring forms to adapting workflows, it truly feels like the software adapts to us rather than the other way around. The modern, intuitive UI makes navigating patient records and treatment notes effortless, even on busy days. Their AI features are a standout. The dictation tool is fast, accurate, and cuts documentation time in half. I also love how easily Pabau lets us merge data from other workflows directly into the clinical record. Everything stays seamless, organized, and centralized without the usual copy-and-paste chaos. Overall, Pabau delivers a smooth, smart, and efficient experience that supports both clinical flow and patient care. Highly recommend it to any practice looking to upgrade their digital operations. #### Cons y least favorite part of Pabau is that some of the naming conventions and workflow logic are very EU-specific. As a US-based provider, I sometimes have to remind myself that certain features don’t apply to our regulations or clinic processes. There are moments where I need to escalate things to support just to clarify why a feature matters in the EU but functions differently here in the US. It’s not a deal-breaker, but it does add a small learning curve for American clinics using the system. --- ### Great CRM system for any aesthetics clinic - Overall rating: 5/5 - Reviewer: Birju B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great. The support is fantastic, and although there are system upgrades which can alter the look sometimes, these enhances makes the system so much better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had a fantastic experience using Pabau at The Beauty Alchemist. The system has helped streamline our patient journey, bookings, consultations and communication all in one place, making day-to-day clinic management far more efficient. The platform feels modern, intuitive and continually evolving, and the support from the Pabau team has been excellent throughout. It’s become a key part of helping us deliver a professional, seamless and high-end patient experience within our aesthetics, skincare and wellness clinic. #### Cons Some initial input required which can take time but is required at the start of the journey and a necessity. --- ### Pabau set me up for success - highly recommended - Overall rating: 5/5 - Reviewer: Paul F. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Working with the Pabau team has been an exceptional experience from start to finish. As a business owner, having the right support during setup and integration is crucial, and I couldn’t have asked for a better team. I had regular meetings with [sensitive content hidden], my Success Specialist, who was incredible throughout. She guided me step-by-step through setting up the booking system, ensuring it was not only functional but also visually appealing and accessible for clients. Her dedication and attention to detail made a real difference. [sensitive content hidden], the Data Operations Specialist, was fantastic in integrating my services and medical forms seamlessly into the platform. Everything works efficiently and is customised to the specific needs of my clinic. [sensitive content hidden], the Client Coordinator, was always friendly, approachable, and ready to assist with any questions. It was reassuring to know someone was always on hand if I needed support. [sensitive content hidden], the Revenue Specialist, played a key role in helping organise my revenue streams and create effective marketing strategies aimed to attract more clients. His advice has been incredibly valuable. Overall, the Pabau team has been friendly, knowledgeable, and genuinely invested in my success. I highly recommend their services to any aesthetics or medical business looking to streamline their operations and grow with confidence. – Paulosophy Aesthetics #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team were excellent, friendly and helpful. The booking system itself is personalised to my business which they client sees and helps with client engagement and retention. #### Cons There was not any aspect that I disliked. I think the process of setting up the account took about 4 weeks in total but I definitely think that is needed to ensure all the different aspects of the system are to your likes and needs for the business. --- ### Pabau's user interface actually makes charting fun! - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered We are a new practice and the ease of which we can update our electronic forms and patient data be replicated in provider treatment notes or vice versa is a game changer. I used to dread charting, Pabau makes it fun! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am a nurse and use Pabau daily for charting, and it has quickly become one of my favorite clinical tools. The interface is clean, modern, and intuitive, which makes documenting patient encounters much faster and far less stressful—especially on busy clinic days. The customization options are outstanding. I can tailor treatment notes, forms, and workflows to match exactly how our clinic practices, which helps keep our documentation consistent and efficient. The AI dictation feature has been a huge time-saver, accurately capturing my notes and reducing the amount of typing I have to do. One of the biggest advantages is how seamlessly Pabau pulls information from other parts of the workflow into the clinical record. Everything connects smoothly, so I’m not constantly jumping between screens or duplicating documentation. If I had to note one challenge, it’s that some of the terminology and logic are EU-focused. As a US-based user, I occasionally need clarification on which features apply to our regulations. But the support team has been responsive and helpful whenever I’ve needed clarification. Overall, Pabau has improved both my charting efficiency and the quality of our clinic's records. I highly recommend it to any clinic looking for a smarter, more streamlined way to document patient care. #### Cons The App is not as intuitive as the web version, the pop up windows and navigation is not as user friendly as the web version. I also find my self having to refresh frequently in the day to "wake up" the user interface. --- ### All in once features and great Support team - Overall rating: 5/5 - Reviewer: Uliana R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The platform assists me with operations and marketing, including CRM and every step I need to complete. I also appreciate the excellent AI integration, which offers plenty of opportunities to explore and implement new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This all-in-one system is incredibly convenient. You don't need to purchase countless add-ons to access the tools that everyone values, which sets it apart from other companies. The team is exceptionally helpful and understanding, and every meeting has been both productive and informative. Implementation is straightforward, with clear instructions, and the interface is extremely user-friendly. The connection is reliable, communication is quick, and integration is seamless. It's ideal for daily use and supports ongoing growth. The platform assists me with operations and marketing, including CRM and every step I need to complete. I also appreciate the excellent AI integration, which offers plenty of opportunities to explore and implement new features. #### Cons That I did not switch to them earlier. I like that they combine all the basic and everything needed for every step of operation --- ### “Outstanding Support & Exceptional Results” - Overall rating: 5/5 - Reviewer: Beata S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I can’t praise this software and team enough! Everything is so well-organised and handled for me, which made the whole process stress-free. The 24/7 support is fantastic – every question I had was answered clearly, and all of my concerns were addressed and resolved with professionalism. This software has truly changed everything for my business, making it far more effective and allowing me to better support my clients. A special thanks to [sensitive content hidden] , who supported us every step of the way. Our whole team felt guided and cared for throughout. I’m truly grateful to [sensitive content hidden] and the entire team for their dedication and excellent service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Business Transformation – makes operations more effective and streamlined. Client Support Boost – allows you to provide better service to your clients. 24/7 Professional Support – help is always available, day or night. Organised & Stress-Free Setup – everything is set up and managed for you. Clear Communication – questions are answered thoroughly and concerns resolved quickly. Professional Team – supportive and highly knowledgeable staff. Guidance from Start to Finish – dedicated support throughout the entire process. Confidence & Peace of Mind – knowing experts are handling everything. #### Cons The system is very comprehensive, and if I had tried to set it up on my own, I would have struggled. Thankfully, the team managed everything for me, which made the process smooth and stress-free. --- ### Amazing Platform - Overall rating: 5/5 - Reviewer: Nav U. - Verified reviewer: Yes - Industry: Medical Devices - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Amazing platform that I use for my Laser & Hair Removal clinic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve had fantastic support from [sensitive content hidden] — they’ve been incredibly helpful in guiding me through updates and changes, making everything easy to understand and manage #### Cons There is not a lot that I have to say in terms of negatives. The only thing I will say is sometimes its hard to book earlier catch up sessions when it is a busy period --- ### Best system - Overall rating: 5/5 - Reviewer: Jas G. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Positive, I feel the customer support is strong. They are very professional and skilled individuals who work swiftly to help with any issue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hi I have been a customer of Pabau for almost two years. The customer service is worth every penny. I a very pleased with how the system works and the advisors which are available to help your system run smoothly and professionally. #### Cons the price I think is a lot. The price can be reduced I feel especially for loyal customers. This would be nice. --- ### Pabau Experience - Overall rating: 5/5 - Reviewer: Naomi F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very good overall experience with the team and with the system itself. I have been using Pabau for 2 years now and the team have supported with throughout. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is great, they are easily contactable and responsive, any issues are resolved quickly. The system itself does a lot for you when you utilise its features. Your dedicated team are amazing at meeting you to set everything up so you can make the most of the whole system, but also great at continued development and growth. Pabau is quite a logical system so when navigating it’s easy to use. #### Cons Some processes can have many steps which if you’re not familiar with can take time getting used to. But once you start spending time on the system the processes are logical. --- ### Very helpful support — clear explanations every step of the way - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support. The person I spoke with explained how to use Pabau in a clear, step-by-step manner and was very patient and helpful throughout the meeting. It made learning the system much less overwhelming. #### Cons It can feel a little overwhelming at first due to the number of features available. A simpler onboarding process or more in-app guidance would have made it easier to get started. --- ### Payment system - Overall rating: 5/5 - Reviewer: Vicky W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Quick, easy and explained well Helpful and would recommend for any medical professional in need of a good system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick and simple and easy to install Telephone call simple and all questions answered Bryan very helpful on installing new payment device #### Cons Can be slow at times Card machine can take a while to confirm payment has been taken No other concerns --- ### Clinical director - Overall rating: 5/5 - Reviewer: Alina B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with Pabau has been very positive. The app is packed with great tools that are really helpful for managing my project. Everything felt smooth and user-friendly. I also really appreciated the support from [sensitive content hidden]—he was knowledgeable, supportive, and made the whole experience even better. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pabau is a great software with a wide range of useful tools, really impressive and intuitive to use. I especially want to highlight the support I received from [sensitive content hidden]. He was incredibly knowledgeable, supportive, and genuinely helpful throughout the whole process. I really appreciated his guidance and overall had a very positive experience! #### Cons Sometimes it can be too difficult to understand how it works, too complicated. Little bit expensive as well. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/pabau-profile/reviews/?page=2) --- Pabau Reviews, Pros and Cons - 2026 Software Advice