--- title: "Pabau Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pabau. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pabau is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/pabau-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Pabau](https://www.softwareadvice.com/medical/pabau-profile/) / Pabau Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/pabau-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/pabau-profile/alternatives/) # Pabau User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 651 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 508 reviews (78%) - 4 stars: 100 reviews (15%) - 3 stars: 22 reviews (3%) - 2 stars: 10 reviews (2%) - 1 star: 11 reviews (2%) ### Most mentioned pros - It’s a comprehensive, all-in-one system that has helped streamline my workflow by bringing scheduling, charting, client communication, and payments into one place. Once everything is set up, it makes managing day-to-day operations much more efficient. - The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. - The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. ### Most mentioned cons - Customizing forms, templates, and workflows can feel time-consuming and a bit overwhelming at first. - The only problem I have encountered so far is that my email address is not compatible and I need to register a different email. - Some parts of the system aren’t as intuitive as they could be, so it takes time to learn properly. ## Pabau customer reviews Showing reviews 1-25 of 651 (page 1). ### Great for patient scheduling & charting! - Overall rating: 5/5 - Reviewer: Ally T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pabau has greatly reduced administrative overhead and allowed our team to stay focused on delivering high-quality patient care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like best about Pabau is how seamlessly it streamlines clinical charting, patient scheduling, and practice workflows into a single intuitive platform. Managing appointments and documentation for aesthetics and wellness treatments requires a reliable, organized system, and Pabau makes client management, intake, and day-to-day operations effortless. #### Cons Learning a new system has its learning curve, but it was easy to pick up on. The system works together great as a whole to help our practice and patients. --- ### WE LOVE PABAU - Overall rating: 5/5 - Reviewer: Hillary P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite part about Pabau Practice Management is how it keeps everything organized in one place. It makes managing appointments, client information, and day-to-day tasks so much easier and more efficient. #### Cons The thing I like least is that when we first got Pabau it would sometimes take a little while to load. However, their team has been really helpful and has given us tools and solutions to improve the speed, which has made a big difference. #### Reasons for switching to Pabau We switched from Vagaro to Pabau because we wanted a system that was better suited for a medical aesthetics practice. Pabau gives us more tools to manage patient information, scheduling, forms, communication, and other aspects of the practice all in one place. Overall, it has helped streamline our workflow and keep everything more organized. --- ### It sounds great but the result is poor - Overall rating: 1/5 - Reviewer: Stephen H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Very poor. We are looking at switching to another software company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It sounds great and excellent functionality and would generate efficiencies #### Cons There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse. #### Reasons for switching to Pabau It’s Better --- ### The Best All-in-One Practice Management Platform We've Used - Overall rating: 5/5 - Reviewer: Leigh W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been extremely positive. Before switching to Pabau, we were using Zenoti and experienced daily operational issues that frequently interrupted our workflow and required ongoing troubleshooting. We wanted a platform that could streamline our operations instead of creating additional administrative work, and Pabau has delivered on that goal. The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. Instead of managing multiple software subscriptions, our team works from a single platform that continues to evolve. Beyond the software itself, what has impressed us most is Pabau's commitment to continuous improvement. They regularly release updates, provide educational webinars, and have a support team that genuinely wants customers to succeed. No software is perfect, but Pabau has been the best overall solution we've found for a growing medical aesthetics practice and has significantly improved both our team's efficiency and our patient experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After evaluating several practice management platforms and migrating from Zenoti, Pabau has been a significant improvement for our medical aesthetics practice. The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. The customization is exceptional. Rather than forcing us to change how our practice operates, Pabau allows us to build workflows that fit our clinic. The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns. Their customer support has also been outstanding. The implementation team, knowledge base, pre-built training resources, and live webinars made onboarding much easier than expected for such a feature-rich platform. We also appreciate that Pabau continuously releases new features and genuinely listens to customer feedback. #### Cons Our biggest disappointment was learning that true two-way SMS messaging wasn't available when we implemented the platform, as we originally believed it was. Since texting is a major part of patient communication in aesthetics, this was an important feature for our practice. Fortunately, the Pabau team has been transparent about the issue and has communicated that a solution is in development. Like any comprehensive platform, there is also a learning curve simply because of how many features are available. However, the excellent onboarding resources and training webinars helped make the transition much smoother. #### Reasons for choosing Pabau We chose Pabau after comparing several aesthetic practice management platforms because it offered the best combination of customization, automation, patient management, marketing, and scalability. It allowed us to consolidate multiple systems into one platform while providing the flexibility to build workflows around our practice. Combined with excellent onboarding, ongoing training, and a responsive support team, it was the best long-term fit for our growing clinic. #### Reasons for switching to Pabau We made the switch from Zenoti because we needed a platform that would support our growth instead of slowing us down. We were experiencing daily operational issues, limited customization, challenges with patient communication, and frequent frustrations that required workarounds or support tickets. Rather than spending time troubleshooting software, we wanted our team focused on delivering an exceptional patient experience. Pabau offered the flexibility, automation, and all-in-one functionality we were looking for, making it a much better fit for our medical aesthetics practice. --- ### Really helpful software for my business - Overall rating: 5/5 - Reviewer: Sandi A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It can be a bit difficult to get your head around at first, as there are many aspects to this piece of software. That said, this is also why it becomes so useful once everything is properly set up. The team are helpful with onboarding, and they continue to provide ad hoc support whenever it’s needed. After setup, it’s genuinely helpful and cuts down a lot of the admin involved in running a business. It automates many tasks and makes note-keeping straightforward. I honestly couldn’t imagine being without it. #### Cons There are some additional costs that require the use of credits, but this isn’t unusual compared with similar software companies. #### Reasons for choosing Pabau Cost was cheaper, and seemed more appropriate for a medical company --- ### Excellent Practice Management System - Overall rating: 5/5 - Reviewer: PRAMOD V. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Pabau has been very positive. It has helped streamline our day-to-day clinic operations, improve organisation and save our team time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau is easy to use and keeps appointments, client records, payments and communication all in one place. It makes managing the clinic much more organised and efficient. #### Cons Some features take a little time to learn, and certain areas could be more intuitive. However, overall the system works very well for our needs. --- ### Doctor Reliable Scan Ltd - Overall rating: 5/5 - Reviewer: Ammara S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It’s a very friendly software , Easy to manage , members of staff are very convenient and problems solving #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bookings, invoices, Remittance Emails reminders, patient details are safe and secure, clients data easily approach able #### Cons Emails don’t Received by Patients Pictures don’t go in one , Some times system is too slow Passwords don’t receive --- ### A Good CRM for Aesthetics & Wellness Clinics - Overall rating: 5/5 - Reviewer: Serena G. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Pabau has been easy to use and well suited to running an aesthetics and wellness clinic. It covers the main functions we need without making everyday tasks unnecessarily complicated, and the system has been straightforward to get set up with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pabau is a straightforward CRM system that brings bookings, client records, forms and day-to-day clinic management into one place. It is easy to navigate and has clearly been designed with clinics and aesthetics businesses in mind #### Cons The customisation options could be improved, particularly around colour schemes and branding. It would be useful to have more flexibility to make the client-facing elements better match the look and feel of an individual clinic. --- ### Great option for small, cash based practices - Overall rating: 5/5 - Reviewer: Connor B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Budget-friendly for small practices, lots of useful features, helpful customer support, and easy to use. #### Cons For US-based practices, it can sometimes be hard to get support because the support team is mainly based in the UK/Europe. --- ### Good! welcoming, easy, helpful - Overall rating: 5/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered ok so far! i am yet to start in clinic which is what i am intrigued to get done but the set up is lengthy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good customer support, would do the activity to show me how to do it, answers questions with confidence #### Cons the card fee payments are extortionate. Some have been able to be cut slightly but still so much more than any company i have used before. --- ### As a start up clinic - Overall rating: 5/5 - Reviewer: Amy T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered As a start up clinic, Pabau on-boarding has been a pleasant experience. The team is knowledgeable and dives right in to your back office processes with great suggestions when you need a digitized or simple solution. The software is agile and can achieve just about any scenario you can think of. I will rate the experience a 10 of 10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau Success team is impressive and the business model is really built to help you succeed. I am an experienced IT Professional and 2 things stood out to me when evaluating Pabau 2 and immediately after our purchase. The fact that the dev team built a new platform form to eliminate technical debt and kludgy performance, impressed me at hello. I am mid on-boarding journey and the success team is available. I say that again, I did not purchase a product to only be left learning with minimal support. They check in, they provide work arounds and yes, I have witnessed them submitting bug fixes on my behalf. The power of this software is meeting and succeeding my expectations. Do not join the freeware crowd, your infrastructure can make or break you in time. I want to enjoy running my business, not dealing with poor performing software. Thank you Pabau, you're on the way to be the Med-Spa industry standard. #### Cons Probably the only feedback I have at this moment, is the number of emails I receive with follow ups and post meeting notes. It can be overwhelming when you have 2+ calls a week with the success team and I am starting to become immune to them. I know this will lessen as we get deeper into the on-boarding but the flip side it also demonstrates strong software capabilities which is exactly what I was looking for. #### Reasons for choosing Pabau Yes, I also conducted an end user feedback on the other clinical software. It was important to me to that my team had a positive experience with our EHR. and clients with the patient portal. I am certain Pabau's intuitive UI will be a pleasant surprise for end-users and patients. Most other offerings are clunky and suffer latency issues bc of technical debt and improvements built on top of bad designs. I was drawn to Pabau 2 because the re-built the platform. I knew they had better insight this round to build a special SaaS knowing they were leaving the outdated features & technical designs in the past. --- ### Great system for patient communication and retention - Overall rating: 5/5 - Reviewer: Angelina S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been a really positive experience. It’s made patient communication much more consistent and professional. It also helps ensure patients don’t get forgotten after their initial visit, which improves retention and overall satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stands out most for me is how strong the communication and marketing side is. Being able to send targeted messages, reminders, and follow-ups makes a big difference in keeping patients engaged. It helps build better relationships rather than just one-off visits #### Cons There are quite a few options when it comes to campaigns and messaging, so it takes a bit of time to understand what works best. However, once you get used to it, it actually gives you a lot of flexibility in how you communicate with patients. #### Reasons for switching to Pabau We moved from Cliniko because we wanted better tools for staying in touch with patients. Cliniko was fine for bookings, but it didn’t offer the same level of communication and follow-up features that Pabau provides. --- ### Medical Practice owner/Physician Assistant - Overall rating: 5/5 - Reviewer: Carrie H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Have been friendly and helpful aside from not discussing credits and their importance in practice. They promise 24/7 access to assistance and I really hope this is the case. In the past, our EMR experiences once we went live we couldn't get assistance for days at a time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that they are helping me setup the account and tailoring it to my practice. I love that I will have everything in one place for managing our practice. #### Cons Not sure how the credit system will work for primary care as I have to use credits for daily use. This was not explained prior to signing the contact. The onboarding has been pretty smooth to date. I am anxious to move our patient data over and see how accessible the information in within Pabau. #### Reasons for choosing Pabau Talk with other providers who had buyer's remorse with Aesthetic Record. #### Reasons for switching to Pabau Elation is very limited and feels 20 years behind technology. It is just not what need anymore. AND customer is bleek at best. --- ### Amazing user friendly software - Overall rating: 5/5 - Reviewer: Elsa R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 Pabau is a user-friendly and efficient software that makes managing the clinic so much easier. It offers a wide range of great features for scheduling, patient management, and marketing—all in one place. It’s also reasonably priced compared to other systems, making it a great value for what it provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau is an amazing all-in-one clinic software that keeps everything organized—patients, bookings, notes, and marketing—all in one place. It’s intuitive, efficient, and a true game-changer for any aesthetic or medical practice. #### Cons The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email, since most pharmacies don’t check those regularly. #### Reasons for choosing Pabau The interface what’s very user friendly. The price was great! It has everything I need it --- ### Very happy! - Overall rating: 5/5 - Reviewer: Johanna A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is full detailed and abilities to collect my clients information. Customer service has been great as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How fast and informative to resolve the concern. She was very friendly and explained things to me. It was nice. #### Cons Not being able to give the option for my client to tip on an invoice. However, thats only because that is what I was use to before. #### Reasons for choosing Pabau I chose Pabau for cost. All in one and the abilities to go as I grow. #### Reasons for switching to Pabau I needed a software more on the medical side as I am a Trichologist --- ### Overall one of the best CRM systems for clinics, small and growing. - Overall rating: 4/5 - Reviewer: Christina P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Great experience overall and the team are very supportive. [sensitive content hidden] has gone above and beyond ensure I was set upon for success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It an all in one CRM system and it's simple to use with great customer support. Its comprehensive features allow you to streamline everything in one place. #### Cons Marketing plus is not as great as I anticipated and needs to be better value for money as it's quite expensive. More ongoing complementary support for small/ new business's. #### Reasons for choosing Pabau Because ut has a considerable amount of features --- ### All-in-One Solution That Simplifies Everything - Overall rating: 5/5 - Reviewer: Marin M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Pabau has been excellent. It’s made managing daily operations much more efficient and organised, with everything in one easy-to-use system. The features work seamlessly, and it’s really helped save time on admin tasks. Overall, it’s been a reliable and valuable tool that has made a big difference in how smoothly things run. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Pabau is how easy it makes managing everything in one place. Booking appointments, handling client records, and taking payments all feel really smooth and well-organised. It’s saved me a lot of time on admin, and the automated reminders have helped reduce no-shows. Overall, it just makes running day-to-day operations much simpler and more efficient. #### Cons Honestly, I haven’t come across any major downsides so far. My experience has been very positive, and everything works smoothly for my needs. --- ### Pabau set me up for success - highly recommended - Overall rating: 5/5 - Reviewer: Paul F. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Working with the Pabau team has been an exceptional experience from start to finish. As a business owner, having the right support during setup and integration is crucial, and I couldn’t have asked for a better team. I had regular meetings with [sensitive content hidden], my Success Specialist, who was incredible throughout. She guided me step-by-step through setting up the booking system, ensuring it was not only functional but also visually appealing and accessible for clients. Her dedication and attention to detail made a real difference. [sensitive content hidden], the Data Operations Specialist, was fantastic in integrating my services and medical forms seamlessly into the platform. Everything works efficiently and is customised to the specific needs of my clinic. [sensitive content hidden], the Client Coordinator, was always friendly, approachable, and ready to assist with any questions. It was reassuring to know someone was always on hand if I needed support. [sensitive content hidden], the Revenue Specialist, played a key role in helping organise my revenue streams and create effective marketing strategies aimed to attract more clients. His advice has been incredibly valuable. Overall, the Pabau team has been friendly, knowledgeable, and genuinely invested in my success. I highly recommend their services to any aesthetics or medical business looking to streamline their operations and grow with confidence. – Paulosophy Aesthetics #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team were excellent, friendly and helpful. The booking system itself is personalised to my business which they client sees and helps with client engagement and retention. #### Cons There was not any aspect that I disliked. I think the process of setting up the account took about 4 weeks in total but I definitely think that is needed to ensure all the different aspects of the system are to your likes and needs for the business. --- ### Comfortable and very good support. - Overall rating: 5/5 - Reviewer: Viorica C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent and very knowledgeable meeting I had with [sensitive content hidden], he explained everything clearly. I really appreciated the professional approach and the attention to detail. Highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Friendly and well-organised. It makes managing appointments, client records, and communication so much easier. Everything is in one place, which saves a lot of time. #### Cons Overall works very well, but it can feel a bit overwhelming at first because there are so many features. Once you get used to it, though, it becomes much easier to navigate. --- ### Innovative platform - Overall rating: 5/5 - Reviewer: Kelly-ann R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I think Pabau is very innovative and they are always bringing out new things on the platform to make it more user friendly and easier to use. They help you set up everything for your business and are always available for meetings. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is outstanding and being able to provide suggestions for new innovative ideas on the platform #### Cons There are a few glitches a long the way but there is always someone to get support from at a moments notice. You have to pay more for certain marketing features --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, a great experience with both the system and the team behind it. Easy to navigate and an easy set up experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau is an excellent, user-friendly system that’s incredibly easy to navigate, even for those new to clinic management software. The platform’s layout is intuitive, and the features are clearly designed. What stood out most was the outstanding customer support - the team was responsive, knowledgeable, and went above and beyond to accommodate my busy schedule throughout the onboarding and training process. Their guidance made the transition seamless, and I always felt supported at every stage. #### Cons It isnt necessarily a negative but the on-boarding process is very in-depth and detailed, which is great for ensuring everything runs smoothly later on. However, it would have been helpful to know in advance how many onboarding calls and configuration steps were involved so I could plan my time accordingly. That said, the system works really well and the on-boarding sessions were very useful. --- ### Mind Blowing - Overall rating: 5/5 - Reviewer: Umair Ali Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered They are fantastic team Effort listen our quires and always get back to us with a relevant suggestions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They are very friendly,always approachable, very efficient and informative, They understand the situation very well #### Cons System get slow down in quite few times,it gets frustrated and we loose our time at the bookings to finalise --- ### Pabau Experience - Overall rating: 5/5 - Reviewer: Naomi F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very good overall experience with the team and with the system itself. I have been using Pabau for 2 years now and the team have supported with throughout. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is great, they are easily contactable and responsive, any issues are resolved quickly. The system itself does a lot for you when you utilise its features. Your dedicated team are amazing at meeting you to set everything up so you can make the most of the whole system, but also great at continued development and growth. Pabau is quite a logical system so when navigating it’s easy to use. #### Cons Some processes can have many steps which if you’re not familiar with can take time getting used to. But once you start spending time on the system the processes are logical. --- ### Very helpful support — clear explanations every step of the way - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support. The person I spoke with explained how to use Pabau in a clear, step-by-step manner and was very patient and helpful throughout the meeting. It made learning the system much less overwhelming. #### Cons It can feel a little overwhelming at first due to the number of features available. A simpler onboarding process or more in-app guidance would have made it easier to get started. --- ### Well worth the investment - Overall rating: 5/5 - Reviewer: Dawn R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered excellent service from all of the development team. There are still some aspects that may need tweaked, however there is the ability to suggest areas to be changed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support on setting up the software. The software has lots to offer from notes and records to emails #### Cons a lot to learn which is not easy when you're old. but the support helped. I still need help occasionally ## More reviews [Next reviews](https://www.softwareadvice.com/medical/pabau-profile/reviews/?page=2) --- Pabau Reviews, Pros and Cons - 2026 Software Advice