Pabau have helped us manage multiple items in one place.

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software. Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it. Customer support is below par. Should have a live chat or phone line to call. A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated. The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe. Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately. A ticket system that shows other client's concerns or questions would have saved a lot of hassle. User's forums, blogs, FAQs, Q & As are available but not shared when you come on board. Having a widget isnt suitable for all sorts of web platforms. Referral tracking is especially difficult when customer processes are handled putside your existing platform. Would have like to integrate a diferent payment processor rather than being limited to skype As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

The on boarding and training team have been very professional and prompt with correspondence.

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

I need to get accustomed more with it, but overall so far I have had a good experience. Thank you!

The software without doubt is vast but pretty much intuitive. After the initial training all made much more sense and if in doubt I can always watch again the recordings. What I like the most is the integrated function to make your own marketing campaigns and the loyalty points you can give to your patients when they refer friends, without counting my practice is now paperless and I don't have to take folders with me in different clinics!

I would have preferred if the payment system could offer more methods rather than just Stripe. This might be something the developers can look into it.

The reporting functions are a game changer!

Pabau is intuitive, user friendly and packed with features. We have researched the top 10 practice software programs and it by FAR out ways all the rest. SO EXCITED

We are only in the early stages of use but so far have not found anything that we don't like or can't find a work around for.

Terrible customer service. Brittle product. No contact number

Pretty Logo and when it works it’s ok. Remains brittle

Unreliable and has taken the “support team’ 7 days to even acknowledge that since a software update the system crashes totally crippling my busy clinic. There is no customer service number and my in house IT service has spent hours convincing them that they have a problem.

as I’m new to Pabau and I have only scratched the surface but I already know that once i utilise all the functions (especially the marketing features) my business is going to grow so that I can do aesthetics full time.

I’ve tried several platforms for managing appointments, consent forms and clinic notes and i felt that they always lacked the marketing aspect. Pabau has everything under one platform and I especially like the client loyalty scheme as I’ve tried loyalty card which didn’t work as client were constantly loosing them to forgetting to bring them. I also like the marketing tool as i had always wanted to create a monthly news letter but didn’t know where to start. Looking forward to growing my business with Pabau.

I would be good if there were bite sized tutorials available on line to help set up the system and also to help clinics make the most of this amazing platform.

Really helpful staff, very responsive to emails and sorted any issues out promptly. Lots of helpful how to guides.

Everything in one place - booking, patients, consultations, photography, images, services, pricing etc

Took longer to set up than I thought as multiple meetings/set up spaced out

Good onboarding and customer follow up. Responsive to queries and requests

Some of it doesn't seem to be that user friendly or intuitive. Have had to contact a few times to make straight forward changes that I would have thought would already be sorted.

I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.

It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

The Pabau system allows us to carefully target our marketing, provide an excellent service to our patients and staff find the on-line training modules very helpful. Their customer support service is outstanding.

The Pabau system is uniquely positioned in the aesthetics industry to deliver an easy to use diary, marketing and accounting system.

When there are glitches in the system it seems to take ages to solve it and we never receive any discount for days that are affected

I really want to be able to understand and use the features properly to full capacity but I don’t have the time

The features, service, security and patient management

Setting things up and can’t revert back when I make a mistake Figuring things out and seeing patients is very timely and complicated

Poor, disapointing. The day the trainer was an hour late was a sign of things to come. Wish we would of never signed up

Nearly nothing with the exception of recalls

everything, literally nearly everything. I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.

Pabau has been critical is keeping efficiency of processes, patient scheduling, physician management, stock, leads and reporting. We continue to find more features and aspects of the system to help our business and continue the automation and management.

The reporting layout can be clunky and take some decoding at times.

so far starting to work well

The clinic appointment platform is very good, as are the medical records form, But taking time to implement, finding some of the system a little complicated

taking time to get used to it, as a practitioner I find some of the software complicated

Very stressful and a very poor experience. We are looking to switch to another system.

When it works it can be helpful and is better than a written diary

It is very very buggy, regularly doesn’t work, patients disappear, cannot be booked in, devices don’t connect together so different appointments appear on different devices. Calendar and/ or journey regularly fail to show on iPads. Customer service, while replies are speedy we are repeatedly told it isn’t an issue on pabaus end when it clearly is. We never ever receive an apology for serious issues which cause massive problems in clinic and we are often asked to manually correct things our end which are the fault of the system from your end. Why should we create errors that have occurred within the system that we have no control over.

I have been using Pabau now for 8 months as I wanted a system that was mobile and would offer me a paper free environment. Pabau promised so much but has so far under-delivered. The main desktop version is fine for booking appointments and creating invoices but using the database for marketing within Pabau is not good. The mobile app is useless. I am constantly contact support because one thing or another fails to work. In the past 8 months I have had problems on a weekly basis. I am now unable to upload photographs onto patient notes and the app constantly freezes and crashes. I also wanted a reliable way of creating digital consent forms. This is currently working fine. The support guys are friendly but they are rarely able to sort out any problems. Instead they just report the problem to the developers. After 8 months of problems I am almost at the end of my tether. I often wish I had stayed with my old cloud based system. Clinic Office may not have offered all the fancy advantages, but it was a stable system and it was reliable. In 3 years I think I only had to report a problem once or twice and the problem was dealt with there and then. I will stick with Pabau a while longer because it is too stressful to change software again and if Pabau finally sort out these ongoing problems I will happily come back and update my review but at the moment, I only give it 2 stars.

Offers a lot of functions

It is unstable and a lot of the functions either do not work or keep crashing the programme.

Making clinic operations smooth and efficient

Constantly evolving, improving, and adding features to make the operation of a clinic as easy and efficient as possible

Email storage issues would like to cc all customer incoming emails for easier storage and retrieval

So far I am getting used to the platform with the help of the training sessions and support team.

- Keeping everything connected and in one place helps to see business overview and keep everyone in the loop - Access to regular software training - Extremely efficient support team

The platform could be modernised with improved usability. It is a little confusing to navigate in the beginning, however, there is a caveat to this, which is the access to the useful regular training sessions. As a marketer, I believe there could be better opportunity to add branding to any patient communication - I may find that this is already the case once I have navigated the platform more myself.

I don’t know how the UK is but I can tell you that they are really lacking support for US users. I love all the features but ever since they move to a newer version everything is not working smoothly. I am seeing so many technical errors and I can’t even talk to a person. I have to email back and forth not getting any solution from them. I have to figure out everything myself. I just want to cry with business being so busy and now I have to worry about this. I don’t even know where to start but there’s 100 things that’s now working right. So embarrassing for the clients. Email is not working. Invoice is not working. Services is not working properly. To name e few! I was content and happy with Pabau classic and pabau 2 looks pretty good but there’s just too many things not working right.

They have all the features you could ever need for a successful medspa

The support here in US is so bad. Ever since they upgraded to pabau 2 there’s too many technical issues and I can’t get ahold of them

We have found that we can integrate Go Cardless which we are yet to do and hope that this will help the Clinic run more smoothly.

It's easy to use once everything has been set up. I am not very techym but I have managed to do most of the tasks on this system. I would like to have the time to learn more of its functionality so have found the webinars really helpful.

I believe our Doctor that uses the system would like the photo section improved.

[SENSITIVE CONTENT HIDDEN] is an excellent at his job and as part of the Onboarding Team he takes his role very seriously and was available at all times I got stuck - Thank you so much

Pabau is a complete practice management application and its right up our street - does what it says on the box and more. and love the features on the application, Very good online security and can manage all the services from one page, and the patient management is superb.

They need to intergrate other online payment option as STRIPE and our current provider means we have to cost to meet - yes I can cancel the other but we have a better deal with the current provider

I stumbled into the business two years ago, and I can genuinely say that it was one of the finest professional choices I have ever made. As soon as I started, I saw there was a lot of opportunity for advancement in terms of my duties, position, and the development of team and leadership abilities, which is always a plus in any profession.

The company's willingness to consider fresh concepts that might enhance our daily, weekly, monthly, and yearly workflow is something I truly like. Our daily work is more productive as a consequence of the implementation of ideas that staff members, including myself, have offered.

There are a few changes that need to be made, such as the ability to remove photographs from the iOS app and add simple notes, but Pabau is wonderful at listening and will accept suggestions.

Overall really good, once you get your head around it- I would definately recommend

Does everything we need- especially now with online booking and deposit taking. Everything in one place, and easy to access once set up.

Can be difficult to use, and complicated to set up. Don’t feel that get a lot of support