--- title: "Pabau Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pabau. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pabau is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/pabau-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Pabau](https://www.softwareadvice.com/medical/pabau-profile/) / Pabau Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/pabau-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/pabau-profile/alternatives/) # Pabau User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 659 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 514 reviews (78%) - 4 stars: 102 reviews (15%) - 3 stars: 22 reviews (3%) - 2 stars: 10 reviews (2%) - 1 star: 11 reviews (2%) ### Most mentioned pros - It’s a comprehensive, all-in-one system that has helped streamline my workflow by bringing scheduling, charting, client communication, and payments into one place. Once everything is set up, it makes managing day-to-day operations much more efficient. - The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. - The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. ### Most mentioned cons - Customizing forms, templates, and workflows can feel time-consuming and a bit overwhelming at first. - The only problem I have encountered so far is that my email address is not compatible and I need to register a different email. - Some parts of the system aren’t as intuitive as they could be, so it takes time to learn properly. ## Pabau customer reviews Showing reviews 1-25 of 659 (page 1). ### Great for patient scheduling & charting! - Overall rating: 5/5 - Reviewer: Ally T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pabau has greatly reduced administrative overhead and allowed our team to stay focused on delivering high-quality patient care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like best about Pabau is how seamlessly it streamlines clinical charting, patient scheduling, and practice workflows into a single intuitive platform. Managing appointments and documentation for aesthetics and wellness treatments requires a reliable, organized system, and Pabau makes client management, intake, and day-to-day operations effortless. #### Cons Learning a new system has its learning curve, but it was easy to pick up on. The system works together great as a whole to help our practice and patients. --- ### WE LOVE PABAU - Overall rating: 5/5 - Reviewer: Hillary P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite part about Pabau Practice Management is how it keeps everything organized in one place. It makes managing appointments, client information, and day-to-day tasks so much easier and more efficient. #### Cons The thing I like least is that when we first got Pabau it would sometimes take a little while to load. However, their team has been really helpful and has given us tools and solutions to improve the speed, which has made a big difference. #### Reasons for switching to Pabau We switched from Vagaro to Pabau because we wanted a system that was better suited for a medical aesthetics practice. Pabau gives us more tools to manage patient information, scheduling, forms, communication, and other aspects of the practice all in one place. Overall, it has helped streamline our workflow and keep everything more organized. --- ### It sounds great but the result is poor - Overall rating: 1/5 - Reviewer: Stephen H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Very poor. We are looking at switching to another software company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It sounds great and excellent functionality and would generate efficiencies #### Cons There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse. #### Reasons for switching to Pabau It’s Better --- ### The Best All-in-One Practice Management Platform We've Used - Overall rating: 5/5 - Reviewer: Leigh W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been extremely positive. Before switching to Pabau, we were using Zenoti and experienced daily operational issues that frequently interrupted our workflow and required ongoing troubleshooting. We wanted a platform that could streamline our operations instead of creating additional administrative work, and Pabau has delivered on that goal. The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. Instead of managing multiple software subscriptions, our team works from a single platform that continues to evolve. Beyond the software itself, what has impressed us most is Pabau's commitment to continuous improvement. They regularly release updates, provide educational webinars, and have a support team that genuinely wants customers to succeed. No software is perfect, but Pabau has been the best overall solution we've found for a growing medical aesthetics practice and has significantly improved both our team's efficiency and our patient experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After evaluating several practice management platforms and migrating from Zenoti, Pabau has been a significant improvement for our medical aesthetics practice. The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. The customization is exceptional. Rather than forcing us to change how our practice operates, Pabau allows us to build workflows that fit our clinic. The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns. Their customer support has also been outstanding. The implementation team, knowledge base, pre-built training resources, and live webinars made onboarding much easier than expected for such a feature-rich platform. We also appreciate that Pabau continuously releases new features and genuinely listens to customer feedback. #### Cons Our biggest disappointment was learning that true two-way SMS messaging wasn't available when we implemented the platform, as we originally believed it was. Since texting is a major part of patient communication in aesthetics, this was an important feature for our practice. Fortunately, the Pabau team has been transparent about the issue and has communicated that a solution is in development. Like any comprehensive platform, there is also a learning curve simply because of how many features are available. However, the excellent onboarding resources and training webinars helped make the transition much smoother. #### Reasons for choosing Pabau We chose Pabau after comparing several aesthetic practice management platforms because it offered the best combination of customization, automation, patient management, marketing, and scalability. It allowed us to consolidate multiple systems into one platform while providing the flexibility to build workflows around our practice. Combined with excellent onboarding, ongoing training, and a responsive support team, it was the best long-term fit for our growing clinic. #### Reasons for switching to Pabau We made the switch from Zenoti because we needed a platform that would support our growth instead of slowing us down. We were experiencing daily operational issues, limited customization, challenges with patient communication, and frequent frustrations that required workarounds or support tickets. Rather than spending time troubleshooting software, we wanted our team focused on delivering an exceptional patient experience. Pabau offered the flexibility, automation, and all-in-one functionality we were looking for, making it a much better fit for our medical aesthetics practice. --- ### Early days, but pleased so far. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great so far, hopefully changes can be made to fit our clinic better. The constant improvements are great, but sometimes our staff can struggle with the pace of change and this communication could be clearer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Innovative and support is excellent. It has some amazing features that will really transform how we work, particularly from an admin point of view. #### Cons Some parts don't quite fit how we work and require quite a lot of manual manipulation to get a solution #### Reasons for choosing Pabau Cost. Orchid was prohibitively expensive for a small clinic as we look after a lot of patients. --- ### Great Experience So Far - Overall rating: 5/5 - Reviewer: Nina W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it has been great with everyone being very helpful and available, I am currently onboarding so I hope this responsiveness will continue as I continue on with my subscription and come out of the onboarding phase. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the cost was not too much initially and you were able to pick what you wanted to invest in. Once getting started I enjoyed that they have the videos and a person to help you so you can do some on your own but also have someone to help guide you through the setup. #### Cons The base price is included however the start up price had to be clicked through which I did not initially see. Also getting started took a while because the initially specialist to purchase did not have much availability until a week out. #### Reasons for choosing Pabau The price and more included features. It just overall seemed like a better deal for especially for a solo provider. --- ### Easy setup with great support from the team - Overall rating: 5/5 - Reviewer: Hannah F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My experience so far has been really positive. Everyone I’ve dealt with has been helpful and supportive throughout the setup process. I’m new to using Pabau, but it looks like a great system for managing my aesthetics business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve recently set up with Pabau for my aesthetics business and have had a really positive experience so far. Everyone I’ve dealt with has been helpful and supportive [sensitive content hidden], making the setup process straightforward. I’m still getting familiar with all the features, but it looks like a great system for managing my clinic. #### Cons There’s quite a lot to get familiar with at the beginning, so I’m still learning how everything works. The support from the team has made this much easier. --- ### Pabau makes practice management efficient - Overall rating: 5/5 - Reviewer: Arsalan A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s an intuitive platform that allow patient management,records,billing and communication together. Although some features needs a learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros User friendly interface. Helps arrange patients records along with insurance coverage. Customization allows to adopt new process smoothly. #### Cons Pricing is expensive for new businesses.Customer support can be slow sometimes.Occasionally bugs and issues makes system slower --- ### Great option for small, cash based practices - Overall rating: 5/5 - Reviewer: Connor B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Budget-friendly for small practices, lots of useful features, helpful customer support, and easy to use. #### Cons For US-based practices, it can sometimes be hard to get support because the support team is mainly based in the UK/Europe. --- ### Great clinic management app - Overall rating: 5/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very complete clinic management that helps with the patient care, for and finances, aswell as marketing. #### Cons so many features it takes time to navigate all of them. It takes sometime to get used to it and there are some glitches. --- ### Great for managing bookings and improving patient communication - Overall rating: 5/5 - Reviewer: Zenaida B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. It has made daily tasks quicker and more organised, especially when dealing with a high number of patients. It also makes communication with patients much easier, which improves the overall experience for both staff and patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From a front desk perspective, the biggest benefit is how easy it is to manage bookings and patient communication in one place. The calendar is clear, reminders go out automatically, and it really reduces missed appointments. It makes the day feel a lot more controlled and less stressful. #### Cons At the start, there are quite a lot of features to explore, but once you understand how everything fits together, it actually becomes very efficient. It’s more about getting familiar with the system rather than any real downside. #### Reasons for switching to Pabau We moved from Cliniko because we needed better communication tools and more automation. Cliniko worked well for basic scheduling, but Pabau offered more features that help manage patient interactions and follow-ups more effectively. --- ### As a start up clinic - Overall rating: 5/5 - Reviewer: Amy T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered As a start up clinic, Pabau on-boarding has been a pleasant experience. The team is knowledgeable and dives right in to your back office processes with great suggestions when you need a digitized or simple solution. The software is agile and can achieve just about any scenario you can think of. I will rate the experience a 10 of 10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau Success team is impressive and the business model is really built to help you succeed. I am an experienced IT Professional and 2 things stood out to me when evaluating Pabau 2 and immediately after our purchase. The fact that the dev team built a new platform form to eliminate technical debt and kludgy performance, impressed me at hello. I am mid on-boarding journey and the success team is available. I say that again, I did not purchase a product to only be left learning with minimal support. They check in, they provide work arounds and yes, I have witnessed them submitting bug fixes on my behalf. The power of this software is meeting and succeeding my expectations. Do not join the freeware crowd, your infrastructure can make or break you in time. I want to enjoy running my business, not dealing with poor performing software. Thank you Pabau, you're on the way to be the Med-Spa industry standard. #### Cons Probably the only feedback I have at this moment, is the number of emails I receive with follow ups and post meeting notes. It can be overwhelming when you have 2+ calls a week with the success team and I am starting to become immune to them. I know this will lessen as we get deeper into the on-boarding but the flip side it also demonstrates strong software capabilities which is exactly what I was looking for. #### Reasons for choosing Pabau Yes, I also conducted an end user feedback on the other clinical software. It was important to me to that my team had a positive experience with our EHR. and clients with the patient portal. I am certain Pabau's intuitive UI will be a pleasant surprise for end-users and patients. Most other offerings are clunky and suffer latency issues bc of technical debt and improvements built on top of bad designs. I was drawn to Pabau 2 because the re-built the platform. I knew they had better insight this round to build a special SaaS knowing they were leaving the outdated features & technical designs in the past. --- ### Comprehensive Solution - Overall rating: 5/5 - Reviewer: Amelia M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with Pabau 2 has been overwhelmingly positive. From the initial setup to daily operations, the platform delivers outstanding support and functionality. The transition from alternative software highlighted just how much more efficient and intuitive Pabau 2 is for managing every aspect of my clinic. The support team is consistently responsive, knowledgeable, and genuinely invested in helping my business succeed. While the investment is significant, the comprehensive features and peace of mind it provides make it well worth it. Pabau 2 has truly elevated the way I run my clinic, allowing me to focus more on my clients and less on admin. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The setup process is fully supported and carried out efficiently, with excellent communication and clarity at every stage. The support team is highly responsive, offering clear guidance and straightforward instructions. Pabau 2 is exceptionally user-friendly and offers a comprehensive range of features designed to optimise client record-keeping and communications. #### Cons Pabau is certainly an investment, and I was initially tempted to rate it 4 out of 5 stars for this reason. However, it remains the best solution I’ve found for my clinic. Having used Pabau 1 from 2021 to 2023, I switched to a more budget-friendly alternative during my maternity leave. While the less expensive software options were adequate, Pabau 2 truly streamlines and simplifies the day-to-day running of my business. It offers nearly every feature I require, with the exception of being able to customise the lead capture form. #### Reasons for choosing Pabau Better suited to medispa business needs overall. --- ### Overall one of the best CRM systems for clinics, small and growing. - Overall rating: 4/5 - Reviewer: Christina P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Great experience overall and the team are very supportive. [sensitive content hidden] has gone above and beyond ensure I was set upon for success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It an all in one CRM system and it's simple to use with great customer support. Its comprehensive features allow you to streamline everything in one place. #### Cons Marketing plus is not as great as I anticipated and needs to be better value for money as it's quite expensive. More ongoing complementary support for small/ new business's. #### Reasons for choosing Pabau Because ut has a considerable amount of features --- ### A Customizable, Provider-Friendly Platform with Exceptional Support” - Overall rating: 5/5 - Reviewer: Brant T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered As the clinic owner and a provider, the onboarding with Pabau has been fantastic. We’ve felt supported at every step, and the team has truly empowered us to customize and refine our environment to match our clinic’s needs. The process has been smooth, encouraging, and gives us confidence that we can continually adapt the system as we grow. However, we do find the APP is not as robust as the web version. We planned for iPad's and quickly determined we would rather us a PC or MAC. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a provider, Pabau has been a game-changer for our clinic. The level of customization is outstanding from tailoring forms to adapting workflows, it truly feels like the software adapts to us rather than the other way around. The modern, intuitive UI makes navigating patient records and treatment notes effortless, even on busy days. Their AI features are a standout. The dictation tool is fast, accurate, and cuts documentation time in half. I also love how easily Pabau lets us merge data from other workflows directly into the clinical record. Everything stays seamless, organized, and centralized without the usual copy-and-paste chaos. Overall, Pabau delivers a smooth, smart, and efficient experience that supports both clinical flow and patient care. Highly recommend it to any practice looking to upgrade their digital operations. #### Cons y least favorite part of Pabau is that some of the naming conventions and workflow logic are very EU-specific. As a US-based provider, I sometimes have to remind myself that certain features don’t apply to our regulations or clinic processes. There are moments where I need to escalate things to support just to clarify why a feature matters in the EU but functions differently here in the US. It’s not a deal-breaker, but it does add a small learning curve for American clinics using the system. --- ### Great CRM system for any aesthetics clinic - Overall rating: 5/5 - Reviewer: Birju B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great. The support is fantastic, and although there are system upgrades which can alter the look sometimes, these enhances makes the system so much better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had a fantastic experience using Pabau at The Beauty Alchemist. The system has helped streamline our patient journey, bookings, consultations and communication all in one place, making day-to-day clinic management far more efficient. The platform feels modern, intuitive and continually evolving, and the support from the Pabau team has been excellent throughout. It’s become a key part of helping us deliver a professional, seamless and high-end patient experience within our aesthetics, skincare and wellness clinic. #### Cons Some initial input required which can take time but is required at the start of the journey and a necessity. --- ### Pabau's user interface actually makes charting fun! - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered We are a new practice and the ease of which we can update our electronic forms and patient data be replicated in provider treatment notes or vice versa is a game changer. I used to dread charting, Pabau makes it fun! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am a nurse and use Pabau daily for charting, and it has quickly become one of my favorite clinical tools. The interface is clean, modern, and intuitive, which makes documenting patient encounters much faster and far less stressful—especially on busy clinic days. The customization options are outstanding. I can tailor treatment notes, forms, and workflows to match exactly how our clinic practices, which helps keep our documentation consistent and efficient. The AI dictation feature has been a huge time-saver, accurately capturing my notes and reducing the amount of typing I have to do. One of the biggest advantages is how seamlessly Pabau pulls information from other parts of the workflow into the clinical record. Everything connects smoothly, so I’m not constantly jumping between screens or duplicating documentation. If I had to note one challenge, it’s that some of the terminology and logic are EU-focused. As a US-based user, I occasionally need clarification on which features apply to our regulations. But the support team has been responsive and helpful whenever I’ve needed clarification. Overall, Pabau has improved both my charting efficiency and the quality of our clinic's records. I highly recommend it to any clinic looking for a smarter, more streamlined way to document patient care. #### Cons The App is not as intuitive as the web version, the pop up windows and navigation is not as user friendly as the web version. I also find my self having to refresh frequently in the day to "wake up" the user interface. --- ### Comfortable and very good support. - Overall rating: 5/5 - Reviewer: Viorica C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent and very knowledgeable meeting I had with [sensitive content hidden], he explained everything clearly. I really appreciated the professional approach and the attention to detail. Highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Friendly and well-organised. It makes managing appointments, client records, and communication so much easier. Everything is in one place, which saves a lot of time. #### Cons Overall works very well, but it can feel a bit overwhelming at first because there are so many features. Once you get used to it, though, it becomes much easier to navigate. --- ### Pabau experience - Overall rating: 5/5 - Reviewer: Noelli Marie P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered so far good, customer support has been good and efficient in setting up our account and showing us all the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and has smart and helpful features. Allows multiple users and can integrate to your website and other social media platforms. #### Cons The downside is that it is more expensive than other CRM available, and they are increasing fee soon too. #### Reasons for choosing Pabau more user friendly and has more features --- ### Excellent chat support - Overall rating: 5/5 - Reviewer: Abhishek R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great customer support. I had couple of issues and the Pabau team helped to solve the issue with ease and suggest some alternatives. #### Cons Performance is slow and sometimes is lagging. The leads section/ reports and few section takes time to load. --- ### A Great System With Tons Of Support - Overall rating: 5/5 - Reviewer: Harris W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall the process has been quick, easy, efficient and we are happy we made a switch to this CRM! If you own a medspa or anything similar we would recommend that you do the same! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact everyone helps you and they do not let you lift a finger! They have dedicated staff member to support with each aspect of the process. #### Cons Nothing so far, we have had an excellent experience and do not have any negative comments! The staff are efficient and make the system easy to use. --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, a great experience with both the system and the team behind it. Easy to navigate and an easy set up experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau is an excellent, user-friendly system that’s incredibly easy to navigate, even for those new to clinic management software. The platform’s layout is intuitive, and the features are clearly designed. What stood out most was the outstanding customer support - the team was responsive, knowledgeable, and went above and beyond to accommodate my busy schedule throughout the onboarding and training process. Their guidance made the transition seamless, and I always felt supported at every stage. #### Cons It isnt necessarily a negative but the on-boarding process is very in-depth and detailed, which is great for ensuring everything runs smoothly later on. However, it would have been helpful to know in advance how many onboarding calls and configuration steps were involved so I could plan my time accordingly. That said, the system works really well and the on-boarding sessions were very useful. --- ### Best system - Overall rating: 5/5 - Reviewer: Jas G. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Positive, I feel the customer support is strong. They are very professional and skilled individuals who work swiftly to help with any issue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hi I have been a customer of Pabau for almost two years. The customer service is worth every penny. I a very pleased with how the system works and the advisors which are available to help your system run smoothly and professionally. #### Cons the price I think is a lot. The price can be reduced I feel especially for loyal customers. This would be nice. --- ### Using Pabau from a Clinic's Perspective - Overall rating: 5/5 - Reviewer: TuAnh N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Pabau has been positive, though there have been some ups and downs along the way. The system is offers a wide range of features that really help streamline day to day clinic operations. While it can be complex at times and there's definitely a learning curve, the support especially from my account manager [sensitive content hidden] has made a big difference. He's been consistently responsive, patient, and proactive in helping us get the most out of the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is comprehensive and highly customisable, which makes it easy to tailor to the specific needs of our clinic. I especially appreciate the seamless integration between patient records, appointments, and communication tools. The support from our account manager, [sensitive content hidden] , has also been outstanding, his guidance has made navigating the platform much smoother. #### Cons The system can feel a bit overwhelming at first due to the sheer number of features and settings. There’s definitely a learning curve, especially for new users. However, with the right training and support (which [sensitive content hidden] has been great with), it becomes much more manageable over time. --- ### Pabau Experience - Overall rating: 5/5 - Reviewer: Naomi F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very good overall experience with the team and with the system itself. I have been using Pabau for 2 years now and the team have supported with throughout. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is great, they are easily contactable and responsive, any issues are resolved quickly. The system itself does a lot for you when you utilise its features. Your dedicated team are amazing at meeting you to set everything up so you can make the most of the whole system, but also great at continued development and growth. Pabau is quite a logical system so when navigating it’s easy to use. #### Cons Some processes can have many steps which if you’re not familiar with can take time getting used to. But once you start spending time on the system the processes are logical. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/pabau-profile/reviews/?page=2) --- Pabau Reviews, Pros and Cons - 2026 Software Advice