Pabau vs PatientNow
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
3.8 / 5
Value for Money
4.4 / 5
3.8 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
3.8 / 5
Last Review Written
September 23, 2024
October 8, 2024
Pros/Cons
Pros
- And love the features on the application, Very good online security and can manage all the services from one page, and the patient management is superb.
- The integration of medical records, consent forms and ease of use i particularly like. I am excited to get to use more features as I progress.
- Cost effective, great responsive customer support; does alot more for the business than other "just another medical record" softewares.
Cons
- The software is often quite slow, which can be extremely annoying when you have customers standing in front of you waiting to pay.
- The down times, or the times when it lags significantly, which occur too often.
- I find the set up very technical which is frustrating because I could get so much more from PABAU.
Pros
- Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important.
- They are all so incredibly helpful, patient and pleasant to work with. I also really appreciate the quarterly software updates and that when I have feedback/suggestion it is taken seriously.
- For the most part, it is user friendly. The ability to customize everything is great and the coloring is easy on the eyes.
Cons
- No way of indicating urgent patient issues with warning- such as "do not schedule this patient" or "patient owes collections"- sticky note option is too easy to miss.
- I also am very very very (VERY) disappointed in the speed. I was told and I feel VERY MISLEAD about the speed of the product.
- When we integrated the PN merchant credit card processing, we have a few problems with card readers not working properly. It took several weeks to get the problems resolved.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
58 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
