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Pabau vs SimplePractice

Pabau vs SimplePractice

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Overall Rating
4.6 (497)
4.6 (2783)
Ease-of-Use
4.4 / 5
4.4 / 5
Value for Money
4.4 / 5
4.3 / 5
Customer Support
4.5 / 5
4.4 / 5
Functionality
4.5 / 5
4.4 / 5
Last Review Written
February 11, 2025
February 14, 2025
Pros/Cons
  • Pros

  • The integration of medical records, consent forms and ease of use i particularly like. I am excited to get to use more features as I progress.
  • And love the features on the application, Very good online security and can manage all the services from one page, and the patient management is superb.
  • Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved.
  • Cons

  • The software is often quite slow, which can be extremely annoying when you have customers standing in front of you waiting to pay.
  • The down times, or the times when it lags significantly, which occur too often.
  • I find the set up very technical which is frustrating because I could get so much more from PABAU.
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  • Pros

  • Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price.
  • I am enjoying the flexibility of the software and the ease which I can contact clients. SimplePractice also has an online tele-counseling platform which is very useful.
  • I am excited to see how the the customer service support conversation will go, hopefully it will help me understand how to have intake forms.
  • Cons

  • I have a data base now that I use who program is awful and childish but they are able to create the reports I need. Its sad this program is missing the one thing i need more than anything.
  • This process can take a few days which is frustrating when many problems can be managed with a quick phone call.
  • Stay away...you will leave once an audit occurs and they refuse to provide you your own records.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos