It's easy to use. And patients get their payments relatively quickly. It is relatively cost-effective.

Sometimes it is a bit slow. It can sometimes be challenging to have all the needed data to access a patient's insurance coverage.

I've been very pleased with the service in the time that we have used it. It has allowed us to capture many more exams and eyewear sales vs filing paper claims or just providing the patient with the information to submit their claims.

We have been using Anagram in our office for almost 2 years now. When we first opened our office we decided that we would not be accepting an vision plans in the office. As an initial offering we were matching pricing with our patients vision plans, and though we were able to make it work with our glasses sales, the exam copays and discounts on contact lenses were absolutely killing us. We decided to make the switch over to Anagram as it allowed us to seamlessly look up benefits for patients and file them all in the same platform. I had experience with a similar program at a previous employer and learned some great verbiage to explain how the process works to our patients, and have passed that on to our other employees creating a successful integration of Anagram into our practice. Anagram has been a great driver for us in growing exams and capturing material sales from those exams.

The only downside has been when plans occasionally populate with OON benefits, but then once filed we find out that that particular plan does not offer OON benefits. This issue seems to be pretty much resolved as it hasn't been an issue in quite some time, and only affected about 5-10 patients. So a very small sample size.

Our office really enjoys using this platform it helps us with our billing specifically out of network patients

Nothing really really an amazing team extremely quick and answering my questions

Terrible customer service. Took 3 weeks to get back to me. Never follows up. This customer service was only good when they wanted to make a sale. Don't get fooled!

I tried Patch for a month. The website is always down. If not then you are left messaging back and forth with their operators with no results. It was a good sell but a worthless service. I made the mistake of buying a year's service but when I realized it was worthless I offered to pay them 2-3 months but to get a partial refund. They refused. Therefore I don't want other doctors or practices to make my same mistake. It is just a an expensive lesson in futility. Don't wast your time or money!

All of it! It not worthy your time, your staff's time, your patient's time and definitely not your money!

We can easily look up our patients out of network benefits and file the claim for them. This gives us a chance to capture the customer with vision insurance even though we are out-of-network providers.

A few years ago the system wasn’t very good at finding the benefits right away but they have done an amazing job revamping the system over the last few years and it finds the benefits quickly now.