About Patient Communicator

Total Recall Solutions’ Patient Communicator is a cloud-based patient engagement solution that provides medical and healthcare facilities functionalities that help them to manage their interactions and engagements with the patients. The solution includes an automated messaging platform, a recall wizard, two-way texting compatibility and an online scheduler.

With the automated messaging system, practices can send appointment confirmations and reminders to patients via email, text messages or voicemails. Custom email templates are available for different practices such as dental, podiatry, chiropractic and more. The solution also provides a two-way texting platform, so that office can send personalized patient texts and patients can respond accor...


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10 Reviews of Patient Communicator

Average User Ratings

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Showing 1 - 10 of 10 results

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July 2020

LINDA from DYNAMIC DENTAL SERVICES

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Best Communication for office and patients

My experience with Patient Communicator has been awesome. Never a bad experience. Love it

Pros

I love the ability to send and receive text.

Cons

What I like least is the ability to only see 2 messages at a time on the mobile app

Reasons for Choosing Patient Communicator

Ease of use, text abilities,price, and the explanation from the rep.

Reasons for Switching to Patient Communicator

Product no longer compatible

July 2020

Robert from Robert M Hersh DMD

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Patient Communicator has taken a huge load off my shoulders

I don't know how I would have been able to communicate with all my patients during Covid-19 without Patient Communicator.

Pros

1) It is packed with useful features (e-mail, text, recalls, scheduling appointments to name a few) 2) The dashboard makes it very easy to use and to access. 3) It has a huge number of beautiful e-mail templates, and they are all customizable. 4) It interfaces with my practice management system (Open Dental) seamlessly 5) Customer support is excellent. 6) Patients can go online and schedule their own appointments without tying up a staff member. 7) Patients love it, especially the computer savvy ones. 8) All messages are stored on their servers, and the program is web-based, so you can access it from anywhere. You don't have to be in your office to retrieve messages. 9) All communication history is saved and easy to access. 10) You can send the same message to multiple patients at the same time. 11) Easy to see unconfirmed appointments at a glance. I could go on, but in summary, I like everything about.

Cons

There aren't any features I don't like. One new feature that might be nice would be integration with voice calls.

Reasons for Choosing Patient Communicator

Didn't consider any other programs when I first signed up with Patient Communicator 4-½ yrs ago. Didn't have to. It covered everything I needed.

Response from Patient Communicator

Replied July 2020

Dr. Hersh, thank you so much for your incredibly detailed and overwhelmingly positive review! We're so happy and proud that we have and are still achieving our company's goal with your practice - to make the staff's lives easier, and to offer patients a superior experience. Thank you!

July 2020

Trina from Burlington Family Eyecare

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

July 2020

Optional Review

Satisfied. My support person, [SENSITIVE CONTENT HIDDEN], is always quick to respond with any issues I may reach out for help with!

Pros

Ease of literally communicating back and forth with patients

Cons

How to set up a template from scratch for emails

Response from Patient Communicator

Replied July 2020

Thank you for your excellent feedback Trina. We are indeed working on making our email template functionality more user friendly, scheduled for release at the end of 2020. We'll be sure to inform you when it is ready to be launched!

July 2020

Katie from Queen Anne Eye Clinic

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Customer for life

Our online scheduling has made it so much easier for staff to focus on the patients that are in the office, rather than spending a few minutes per patient scheduling over the phone. During covid, the fact that our patients can text us that they've arrived cuts down on unnecessary phone time as well! The automated reminders and eyewear ready notices allow us to function with a much larger patient base than we could handle otherwise. Very grateful to have this technology at our fingertips!

Pros

The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us!

Cons

I do wish that we could text our patients using our office phone number, although that hasn't created any issues for our patients or staff thus far!

Reasons for Switching to Patient Communicator

Expense, limitations on online scheduling capabilities.

July 2020

Denise from Health, Wellness and Fitness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Easy to Use and A Time Saver

Pros

The software is easy to use as I have limited understanding of technology. It also makes confirming patients fast and simple as usually at least half of our patients confirm through this software. We also use this to contact patients that don't respond to phone calls, using this software to text and email them.

Cons

The only problem I have ever had is the limit of characters on a text message, simply typing out the name of our office uses up a large portion of the limit. This makes our text messages sound a bit pointed sometimes as the messages must be short and concise, which you may be able to tell from this review, I am not.

August 2020

jacob from fortuna optometry

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Saves us time we can spend with patients

we never realized how much time is spent calling patients and waiting to leave messages, its great being able to utilize that time for patient care instead.

Pros

Our favorite part of the software is the ability to take work load off of our staff and have a robot do it for us!

Cons

The software works great i just wish they could add even further integration with our practice management software so we don't have to use a separate website to reply to patients

Reasons for Choosing Patient Communicator

Patient communicator offered to let us do a month to month contract and didn't force us to lock into a product for a year when we were unsure about how useful it would be to the office.

July 2020

lucy from dr peter mcgowan dds inc

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great way to communicate with patients.

We have had great experience with them. Always very helpful when we need help.

Pros

Like the easy way to get confirmations of patients as well as email and talk directly to them.. Also like being able to get messages to all patients.

Cons

Only one thing that we would like if we could leave messages for patients to take premed before appointments . And Identify our office on calls patients don't like that it comes from a number with no name.

Reasons for Choosing Patient Communicator

Better communication with the sales staff. And personal approach for patients.

July 2020

Stephanie from Jay M. Epstein DMD

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

Thrilled with Patient Communicator!

Contact patients easily and quickly. System works great. Absolutely no complaints.

Pros

Fabulous customer service. Glad that you now have coverage on Fridays and on Jewish holidays. Wish Pt. Communicator had the ability to send out review requests easily.

Cons

Template emails tend to be tacky. Graphic design sometimes not on target and tends to have misspellings but not really a problem as we do not do much with emails.

Reasons for Choosing Patient Communicator

Integrates with Dentech, our dental software provider

July 2020

Judith from Smile Builders

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great Communicator

Pros

We seem to make less phone calls to confirm appointments. Most get confirmed through the software

Cons

The limitation of the number of characters able to type in a text message

Reasons for Switching to Patient Communicator

Wasn't confirming enough appointments

July 2020

Liz from Total Dental Care of Middle Island

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

User friendly program

I am very happy with all aspects of Patient Communicator and would highly recommend the program.

Pros

The program is easy to navigate and my support rep. is very helpful. [SENSITIVE CONTENT HIDDEN] is very patient with me and offers recommendations about options that I may not be aware of.

Cons

I can't think of anything that I don't like.