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MedicsPremier by Advanced Data Systems

MedicsPremier is a practice management software that helps in processing EDI transactions. MedicsPremier EDI allows for automated reconciliation of EOBs (ERAs) and insurance verification, which can be processed in batch mode by appointment... Read More
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drchrono EHR

drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
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DocuTAP EMR & PM

DocuTAP is a Web-based electronic medical records (EMR) and practice management system tailored towards the needs of urgent care specialty clinics—including both occupational health and pediatrics—of any size. Founded in 2000,... Read More
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Harmony e/Notes

Harmony e/Notes is an integrated software suite spanning electronic medical records, practice management, billing, and revenue cycle management. The EMR application offers a wide range of functionality including: versatile/customizable... Read More
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CollaborateMD

CollaborateMD is a medical billing and practice management solution that helps practices and billing services of all sizes automate and streamline billing and coding processes. The system was designed to be both comprehensive and user-friendly,... Read More
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PracticeAdmin

PracticeAdmin is a cloud-based practice management and medical billing software solution, providing Software-as-a-Service (SaaS) to billing companies, specialty medical practices and other providers. PracticeAdmin is designed to assist... Read More
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MedEZ

MedEZ is an electronic health record (EHR) and billing suite suitable for most medical facilities, particularly behavioral health centers and substance abuse rehabilitation programs. On-premise and cloud-based deployments are available. MedEZ... Read More
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athenahealth EHR

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other... Read More
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eClinicalWorks

eClinicalWorks is an integrated suite of electronic health records (EHR), practice management, patient engagement, tele-visits, population health, care coordination and analytics. On-premise and cloud based deployments are both available. eClinicalWorks... Read More
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MDConnection

MDConnection is a web-based solution for medical practice management. The system serves the needs of small practices consisting of just one physician or a small group of physicians. The core functions include scheduling, medical billing,... Read More
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AllegianceMD

AllegianceMD is a cloud-based medical software system that is designed to serve the needs of small and midsize practices, as well as ambulatory surgery centers. The solution includes practice management functionality for billing and... Read More
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ChiroTouch

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014... Read More
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CAM by Celerity

Celerity’s CAM solution is an integrated clinical, financial and administrative system for behavioral health specialists. The solution was originally designed for chemical dependency treatment specialists and is especially strong... Read More
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gMed

gMed’s gGastro product is specialty-focused electronic health record (EHR) system that is completely scalable and available either through the cloud or using an on-site server. The company concentrates on creating specialty specific... Read More
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Centricity

Centricity Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records... Read More
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NueMD

NueMD offers a comprehensive suite of software and services for practices of all sizes. NueMD is an integrated appointment scheduling, practice management/medical billing, electronic health recording, and medical billing solution. NueMD... Read More
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MedicsRIS

MedicsRIS is a comprehensive RIS designed for radiology/imaging practices of every size and scope. In use by hundreds of practices, MedicRIS can help manage the needs of any radiology practice with its full array of features and capabilities. The... Read More
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ECLIPSE

In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary... Read More
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Qualifacts CareLogic Enterprise

CareLogic Enterprise by Qualifacts Systems is an integrated suite of electronic health records (EHR), billing, and scheduling applications designed specifically for behavioral healthcare organizations with 20 or more users. The system... Read More
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Netsmart myAvatar Suite

Netsmart’s myAvatar Suite is an industry leader in enterprise behavioral health software. The comprehensive electronic medical records (EMR) and practice management (PM) suite is used by all types of behavioral health organizations,... Read More
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Agility

AgilityOM, Net Health's occupational medicine electronic health record (EHR) system, offers configurable workflows, billing and management tools suitable for practices of all sizes. Online employer portals allow employers to access... Read More
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AntWorks Healthcare

AntWorks’ suite of healthcare solutions offers clinical, financial and administrative tools suitable for healthcare providers in a variety of specialties. It is suitable for physicians and large group practices and can be installed... Read More
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iKnowMed Generation 2 by McKesson Specialty

iKnowMed Generation 2 is a web-based EHR system built for the needs of oncologists and hematologists. iKnowMed Generation 2 was developed by McKesson Specialty Health in collaboration with more than 200 oncologists who used their... Read More
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CareCloud Practice Management

CareCloud is a modern, cloud-based system with the ease-of-use and low cost of ownership buyers have come to expect from cloud solutions. The system offers comprehensive functionality for appointment scheduling, medical billing, reporting... Read More
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InSync

InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product... Read More
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Epitomax EHR/PM by PsyTech Solutions

Epitomax EHR/PM by PsyTech Solutions is an ONC-ATCB certified electronic health records (EHR) and practice management (PM) software suite designed specifically for behavioral and mental healthcare providers. The Software-as-a-Service... Read More
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NextGen Healthcare

Connect multiple practice locations with centralized scheduling capabilities and send patient appointment reminders.
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iPatientCare

iPatientCare helps physician offices, rural health clinics (RHC), and community/federally qualified health centers (CHC/FQHC) with their needs of medical billing and MACRA/MIPS and CPC+ assistance by delivering an integrated cloud-based... Read More
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WebPT

WebPT is a cloud-based electronic medical record (EMR) and practice management solution tailored specifically to rehab therapists. This cloud-based system allows therapists, directors and front-office staff to access medical records... Read More
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PatientClick Suite

With its intuitive web-based solution, PatientClick gives providers a comprehensive EMR solution that improves both patient care and administrative efficiency. PatientClick can be accessed from anywhere at anytime, offering both providers... Read More
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PatientClick EHR

With its intuitive web-based solution, PatientClick gives providers a comprehensive EMR solution that improves both patient care and administrative efficiency. PatientClick can be accessed from anywhere at anytime, offering both providers... Read More
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Netsmart Insight

Netsmart serves more than 130 Local Public Health organizations across the US, and Insight by Netsmart Technologies combines public health-specific expertise with Netsmart's exceptional support to offer a fully integrated practice... Read More
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EncounterWorks

Unlike many other software solutions that are broken up and sold as independent components, EncounterWorks unifies patient management, practice management and Electronic Health Records into the core of the system. By centralizing all... Read More
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Planetrehab

Planetrehab offers physical and occupational therapists a comprehensive turnkey solution that offers complete practice management and billing and collections. Acting as both a software provider and a billing and collections service,... Read More
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CureMD

CureMD is a certified cloud-based EHR, practice management, patient portal and revenue cycle management. CureMD helps physicians and office staff manage their practice operations. It also helps practices adopt Meaningful Use - driving... Read More
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Care360

Care360 from Quest Diagnostics is a web-based, best-of-breed EHR solution ideal for ambulatory practices. The solution can also be sold with integrated medical billing and patient scheduling modules. While Care360 can be used across... Read More
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Compulink

Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
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Modernizing Medicine's EMA™ EHR System

Modernizing Medicine offers a data-driven EHR system, EMA™. EMA is available for dermatology, ophthalmology, orthopedics, otolaryngology, urology, plastic surgery, pain medicine and gastroenterology practices. The native iPad application... Read More
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RevolutionEHR

RevolutionEHR is a cloud-based electronic health record (EHR) solution built specifically for optometry practices. RevolutionEHR includes a complete EHR, medical billing, patient scheduling, medical accounting and a picture archiving... Read More
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Mercury Medical

Mercury Medical, by CrisSoft, is a practice management solution suitable for a variety of specialties and practices offered on SaaS or On-Site. Mercury Medical enables users to customize the solution with the table-driven interface... Read More
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Azalea Health

Azalea Health offers a collection of medical solutions for a variety of specialties. Providing a cloud-based EHR, practice management software, revenue cycle management, and more, Azalea products bring together a practice's medical... Read More
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myEvolv by Netsmart

myEvolv by Netsmart is an integrated EHR solution that incorporates a robust accounts receivable/accounts payable sub-ledger directly within the system. The software is ideal for community health centers as well as behavioral & mental... Read More
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DentiMax

DentiMax offers a complete digital sensor and practice management software with integrated ONC-ACB certified electronic health recording system capabilities for dental clinics. The software can be installed locally on any Window-based... Read More
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ChartLogic EHR Suite

ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other complex... Read More
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DOX Podiatry

DOX Podiatry is a comprehensive, web-based system that includes a full suite of modules designed to mimic the unique workflow of podiatry practices of all sizes. Integrating seamlessly with your existing policies and operations, DOX... Read More
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Genesis Chiropractic

Developed for chiropractors, Genesis Chiropractic Software by Billing Precision is a web-based solution that offers EHR, scheduling, billing, and documentation within one integrated system. Genesis is ONC-certified and comes with... Read More
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Nextech

For over 17 years, Nextech has provided a full-featured EMR and Practice Management solution within a single database. This system is a fit for dermatologists, plastic surgeons, ophthalmologists, and orthopedic physicians, and is used... Read More
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CGM DAQbilling

DAQbilling by CompuGroup Medical (CGM) is a medical billing and patient scheduling system designed to streamline medical billing. The solution covers eligibility inquiries, claim submission, and payment posting. The system has an intuitive... Read More
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ChARM EHR

Perfect for small to medium-sized practices, ChARM EHR is an affordable web-based EHR, Practice Management and Medical Billing solution that can be accessed from anywhere at anytime using an internet ready computer, iPad, or tablet.... Read More
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MedicsDocAssistant by Advanced Data Systems

MedicsDocAssistant is an electronic health recording (EHR) solution certified by ICSA labs for stage 2 Meaningful Use program. The system operates in real time allowing physicians to track their MU progress and attest for Medicare... Read More
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Buyer's Guide

The patient scheduling market is surprisingly complex for such a straightforward application. Most vendors offer some degree of medical appointment functionality, resulting in a fragmented market with hundreds of options for just about every medical specialty and size of organization. We have written this guide to help buyers understand the medical scheduling software market and know where to begin their research.

Here’s what we’ll cover:

What Is Patient Scheduling Software?
Deployment Strategies
What Type of Buyer Are You?
Benefits and Potential Issues
Market Trends You Should Understand
The Vendor Landscape

What Is Patient Scheduling Software?

“If I had a nickel for every missed appointment, I’d be a millionaire,” say most doctors. Computerized patient scheduling systems are designed to help alleviate the burden of no-shows and last-minute calls to reschedule. These systems help practices manage the process of setting patient appointments and follow-ups. At the individual level, systems help schedulers enter patient contact information and demographics, appointment times, reasons for visits and chief complaints and billing or insurance information. The primary goals are to help practices automate the appointment process, maximize the number of patient visits and minimize no-shows and cancellations. 

Appointments dashboard screenshot in NueMD

Appointments dashboard screenshot in NueMD

More advanced medical scheduling systems will integrate with electronic medical records (EMR) or billing systems, provide automated phone, email or text message reminders to patients and allow patients to request appointment times and enter some intake information online. 

Deployment Strategies

Medical appointment scheduling software buyers will have the option to purchase a standalone system or a full suite of integrated scheduling, billing or EMR modules. The right deployment option will depend on the buyers' requirements and budget. In general, most companies that offer medical appointment software require buyers to purchase multiple modules in a suite.

However, standalone medical scheduling systems can be more affordable than complete suites. Patient appointment scheduling vendors such as NueMD and Practice Management ULTRA offering standalone modules.

Another viable strategy for buyers looking for an affordable deployment option is to consider software as a service (SaaS), or online patient scheduling software. In addition to being a cost-effective way to get a medical appointment scheduling system up and running, Web-based solutions can be easier to host and maintain because the system is installed off-premise and supported by the vendor rather than internal IT staff. PrognoCIS by Bizmatics is just one of many Web-based practice management vendors with online medical appointment scheduling applications.

What Type of Buyer Are You?

Before you can evaluate systems, you’ll want to know what buyer category you belong to. We believe at least 90 percent of buyers fall into one of these categories:

Standalone buyers. These buyers are looking for a straightforward solution without lots of bells and whistles, but something robust enough to support their primary needs. 

Complete suite buyers. These buyers work for practices that are looking for appointment functionality integrated with EMR and/or billing modules. We are hearing from lots of these buyers due to the HITECH Act requiring most physician practices to adopt EMRs. 

Cost-conscious buyers. These buyers have the most basic needs and are typically looking for an affordable option. They may be open to a Web-based system, but due to their budget they will likely implement an on-premise system. 

Multi-location buyers. These buyers work for practices who need to access schedule data from multiple locations, including satellite offices, hospitals or home. They often prefer Web-based deployment due to ease of implementation and sharing of data.  

Benefits and Potential Issues

A scheduling tool should benefit providers, front office staff and back office staff. Buyers should expect to realize the following benefits when implementing online medical scheduling systems:

  • Organization and efficiency: With formal scheduling tools, office staff should be able to see quickly when providers are available. They should be able to gather patient information and finish the call quickly, allowing them to focus on other tasks or receive more calls.
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  • Improved provider-patient communication: By receiving automated appointment reminders via phone, text message and email, patients are much more likely to confirm and show up for their scheduled appointment times.
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  • Improved patient experience: By streamlining the appointment making process, patients face fewer of the annoyances they can face when calling to schedule appointments—long hold times, back-and-forth determination of suitable appointments and lengthy explanations of chief complaints and contact information.
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  • Reduced no-shows: One of the biggest challenges for outpatient health care providers is reducing the number of patients that simply fail to show up for their appointments. This results in wasted time and money. Automated electronic scheduling software can help office staff track and analyze no-show trends within their practice. In addition, the system can assist in determining the most effective method for managing and sending appointment reminders.
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  • Same-day appointments: Online medical appointment scheduling software could also permit doctors to offer same-day appointments. While this would require additional staff support to continuously monitor and evaluate appointments, no-shows and waitlisted patients, it could lead to greater patient satisfaction and revenue.

The primary concern we hear from most buyers is data security. Buyers will want to ensure that the selected system is HIPAA compliant, and should be aware the most formal medical scheduling programs will meet HIPAA requirements. Many affordable options such as Microsoft Outlook and Google Calendar are not HIPAA compliant. Surprisingly, we occasionally hear from practices using these systems. 

Market Trends to Understand

SaaS. SaaS solutions have become very popular and comprise a large portion of scheduling system implementations. Web-based deployment makes it easy for smaller practices to implement a system without IT staff, and it also helps large practices share data across multiple locations.  

Patient portal. More and more vendors are offering patient portals that allow patients to request appointment times online. These portals are typically integrated with systems that offer electronic medical records and/or billing. 

Online services. Although a nascent concept and not available yet nationwide, start-up services such as ZocDoc.com could become large source of new patients for providers in the future. Buyers might want to consider ensuring that their selected vendor offers an open system that can integrate with ZocDoc.com and other similar services. 

The Vendor Landscape

While the landscape is very saturated and may appear confusing, the available options can be segmented by their suitability to the different buyer and company types.

This type of buyer... Should evaluate these systems
Standalone system buyers AdvancedMD, NueMD, MedLedger
Complete suite buyers eClinicalWorks, Allscripts, NextGen EHR
Cost-conscious buyers Microsoft Outlook, ScheduleView
Multi-location buyers LeonardoMD, AdvancedMD