PatientClick Suite
About PatientClick Suite
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Most Helpful Reviews for PatientClick Suite
1 - 10 of 10 Reviews
Jahnavi
Mental Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Most user friendly with awesome 24/7 one to one support immediately
Would not switch to any other EHR- using it since 2013! Tech support is of the highest quality with extremely polite and professional team who are ready to help you right away and are always available on phone!
PROSVery user friendly, customised to my work flow, best tech support and comprehensive EHR, any additions required are accomodated promptly if feasible
CONSMobile app still needs further work to use at rounds. MIPS reporting - audit logs not yet available
Tori
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed June 2019
patient click
they definitely get your name around to different areas of the web
CONSwe are in the dark on where our name actually is. patients will call in saying they found us on this page that weve never heard of and then it makes us sound stupid or makes them think they called the wrong place. we have asked for a list of all the marketing tunnels we are in but have yet to receive anything. we do not not like not be able to track our sources.
Marco
Mental Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2021
Don't bother!
I tried to get out of it 6 months into it but I was not allowed having signed a contract for 2 years. This product is absolutely not worth it for the money spent.
PROSFairly easy to use. Able to create own tamplates.
CONSLots of problems and no live support. Very expensive for what they offer. Getting frequent emails from billing about not paying even though the fees were paid in full. Every additional services costs! Absolutely not worth it.
Kristie
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
Patient Click for an EAP
The product has a good price and versatile features. It is easy to use and can be customized to some degree.
CONSSometimes communicating with the support staff is difficult due to lack of understanding for the specific needs.
neil
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2016
Most customizable EMR ever in the market
Excellent customer support to customize your own notes,charts and procedure listing way before initiation.
PROSAlso one click and one page review of our meaningful use and CQM pertaining to our speciality. Added feature, probably the only one ever ,to come up with lab and radiology and path reports to reflect patients next clinic appointment which makes physicians review a breeze and optimizes timely intervention.
Mary
Medical Practice, 11-50 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
2
FUNCTIONALITY
2
Reviewed April 2018
Speed is slow and techinical support is doesnt provide much support.
Due to this company being out of state Patient Click Technical Support team should designate for each state to learn rulings and regs throughout Medicare and Medicaid and all other insurances. Not knowing your clients billing and coding regulations will bring your company down. Your office will also need to get to know the UB04 REGULATIONS.
PROSThe product is easy to click on, the scheduler is easy enough once it comes up. Patient click has much to fix
CONSThe system is not friendly to those whom use it. The reports are not easily to be printed up or used at all. Technical Support never really finds the problem until you have to harp on them and print screens to show problem. The first comment from the Technical Support is for them to blame their clients, clients internet or the errors of human.
Jason
Health, Wellness and Fitness, 51-200 employees
Used less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2021
Rip off, substandard company
They ripped us off!!
PROSSoftware did not work for our needs at the time.
CONSAfter our contract expired, and we did not renew, they continued to draft funds from our account and refuse to return them. If your not into donating to corrupt companies I'd try another software. We have a pending court case.
Donnalee
Mental Health Care, 11-50 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Help for the hurdles of electronic records!
The Patient Click model and staff are direct and on point. We primarily dealt with the dedicated team who drilled down until they got to the real cause of our difficulty and then walked us through to a solution. We are individuals who are comfortable with basic operations but we learn something more expedient every day.
PROSThe administrative data that can be gathered without hopping from screen or report to screen or report. The quickness and responsiveness of the support staff. They are always helpful and never seemed impatient. Even if there were other persons needing help, they always made our staff feel what we were asking was important.
CONSI would prefer a hard copy of how to use the software. The training was excellent but I still needed to refresh my self as I mined the information I wanted as a semi-literate computer user.
Michelle
Mental Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Overall Experience has been positive
Customer service has been great! The PatientClick team has worked with the facility to make necessary software changes, when feasible.
PROSReminder System is a great tool and is working well for the facility. Telehealth is also working well for the facility.
CONSReporting - There are some challenges with the reporting system. We are continuing with work though these challenges with PatientClick.
Serenity
Medical Practice
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2016
Experience with this product.
Technicians were always pleasant and willing to help customize
CONSThe software is really slow and takes to long to load pages.