All PatientNow Reviews
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PatientNow Reviews
Reviews Summary
Overall Rating
3.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.8
Customer Support
4
Value for money
3.7
Functionality
3.8
Pros
"Scheduling appointments is a simple process and I love the secure pay feature since we have to collect a deposit from patients."
"We transitioned from another EHR system and we were able to scan previous charts into PatientNow and organize them properly."
"They have done a great job managing our SEO and communicates well with our practice to determine what our needs are and then help drive patients to us based on our needs."
Cons
"Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app-"
"User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on."
"not able to open it while with clients, they trap you in a contract, don’t care if their system doesn’t work for your business, and still take all your money every month."
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