PatientPop

RATING:

4.13

(150)

About PatientPop

PatientPop helps physicians and health care providers attract patients through healthcare sites and social media profiles. The solution provides an appointment-scheduling module that allows patients to request appointments through provider websites or social media accounts. Appointments are added to provider schedules through integrations with various scheduling solutions, along with patient histories. It also captures how which search engines and websites patients use to find provider websites. PatientPop sends automated reminders to patients before appointments, and patients can also schedule new appointments in case they are unable to attend. Additionally, patients are sent a satisfaction survey after an appointment. The solution helps users analyze the sur...
Follow up survey
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PatientPop Reviews

Overall Rating

4.13

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 149 reviews

Fasadinah

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2021

Online scheduling

Pros

The online scheduling is great. The patient surveys are really helpful in increasing SEO and getting patient feedback on how to improve our process.

Cons

It does not allow the client to save the credit card to put on file prior to making an appointment. This is pretty standard for most online booking softwares.

Reasons for choosing PatientPop

SEO building features.

Nicole

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2021

Amazing product

It has driven new patient growth and we are able to connect with patients in timely fashion. Their customer service has been work in progress but we have grown in partnership with them to work effectively as a team to keep our office moving smoothly. We are a happy customer as our SEO has grown with Patient Pop! It is one company with everything rolled up into one package.

Pros

What features I like the most about the software is it gives you text messaging to use to speak to patients directly rather than phone calls so its saves time. Their graphs helps us determine where the practice needs to focus our strengths and weaknesses on. Software is user friendly and easy to learn.

Cons

Wish it would integrate with our dental office software so calendar bookings were not so tedious and time consuming.

Scott

Company size: 11-50 employees

Industry: Medical Practice

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

January 2023

Terrible

You’re just a number to them. An inconvenience. They don’t care about customer service at all. They just want your money on a monthly basis. I’ve been trying to correct my website for months and they either lack the ability or desire to help. The platform itself is basic and requires a lot of customization to even make it borderline readable and appealing to viewers. The writers are awful. Consult with other website designers. Patient Pop is useless. Waste of money and time. Huge mistake. I sense that I made a bad decision the beginning and asked for a full refund before too much time and money was invested. They talked me out of it. I regret it.

Pros

There is nothing special about this product.

Cons

You are stuck in an endless chain of service numbers. You can never talk to anybody about problems.

Reasons for choosing PatientPop

The sales team is very strong. They’ll talk you into anything.

Tonya

Company size: 11-50 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2017

Patient Pop far exceeded my expectations and I look forward to more applications from them!

An overall increase in patient satisfaction and reviews along with significant increase in visits and views to our site and positive feedback in our community. They offer the best resources for top engine search reviews and handle all the social media and internet sites that propel our exposure and popularity.

Pros

The positive patient results and amount of scheduled visits. Seamless and professional look and functionality of the platform are the best out there! The customer service is exceptional and all employees are top notch and on top of their game,

Cons

That they haven't created more ways to Integrate fully and create a platform for patient check in and forms to transition over. If they can do this I would have no need for any other platform. They definitely have a nitch for making the digital Medical Office profitable and functional.

James

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2021

Easy to use main portal page.

Pros

PatientPop is easy to follow and use. The main portal page looks and feels very easy to use. It's not the high-end technical but I think that was intentional so that everyone can easily use.

Cons

The initial set-up process was very compartmentalized by different team of people assigned to the task. It was very efficient and fast but at the same time, there were some hick-ups with some team not knowing what was done or had problems communicating with each other it seems. But once brought this up, it was handled accordingly by the team lead.

Reasons for choosing PatientPop

Ability to combine all the services front and back-end by one company.

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