PayDC Chiropractic Software is an integrated EHR and Patient Management system that offers practices an end-to-end patient care solution. With PayDC's intuitive, automated workflow, practitioners can reduce administrative tasks and overhead. The solution automatically links PayDC's SOAP Notes and Exam module to the Compliant Care Plans, shortening the time required to generate patient records for reporting and auditing.

PayDC Chiropractic Software modules include automated SOAP Notes and exams, patient scheduling and care plans, billing and insurance verification, with an integrated electronic file cabinet and merchant services. With an interactive interface, practitioners and office staff can navigate from one screen to another in few clicks. The patient dashboard provides a customizable "To Do" lists that can be defined and utilized according to the practice's existing procedures.

PayDC Chiropractic Software offers a web-based architecture on a monthly subscription. The solution is recommended to practices seeking an affordable, compliant web-based system.

Billing Primary Claims Generation Screen
Billing Primary Claims Generation Screen

Billing Primary Claims Generation Screen

Compliant CarePlan Wizard Diagnostics

Compliant CarePlan Wizard Diagnostics

Patient Dashboard

Patient Dashboard

Payments Report Generation Screen

Payments Report Generation Screen

Scheduling Screen

Scheduling Screen

SOAP Notes

SOAP Notes

Supported Operating System(s):

Windows 7, Windows Vista, Web browser (OS agnostic), Windows 8



45 Reviews of PayDC Chiropractic Software

Overall rating

3.5 / 5 stars

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Showing 1 - 20 of 45 reviews

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Jake from USBChiro

Specialty:  Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Focus on billing not EHR

Of the systems I have used and worked with this is definitely towards the top, but make no mistake... there are some issues.

Pros

It becomes apparent quickly this software is focused on billing and coding and not on patient interface. For those are are okay with that, then this is a really good software for the price. I am always partial to cloud based and the fact that your fee comes with clearinghouse and scrubbing technology. I do like a lot of the back office features.

Cons

I really feel like the front desk and the EHR portions of the system are "par for the course". I wouldn't say they are better than any of the other software out there, but there is customization ability and that helps. It takes awhile to get everything set up (too long) and then it is click heavy to utilize.

Review Source

Joshua from steinke family chiropractic

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Affordable way to start with chiropractic software, but limited functionality.

Pros

We started with this software at the beginning of opening a practice, it was very affordable and worked.

Cons

While affordable, it lacks a lot of functionality and can slow office flow down do to its limitations.

Review Source: Capterra

Jake from USBChiro

Specialty:  Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Not for a specialized clinic

If you run a specialized clinic you'll be a little underwhelmed. If you're a standard visit chiropractor that uses one (maybe) two basic techniques you'll love it.

Pros

This is an easy to set-up and use software because it has all of the basics built in very simply. The interface is pleasing to the eye and simple to navigate. It works with touch screen of any kind and isn't slow while doing it. If you a "straight" chiropractor then you'll love this software.

Cons

We run a more specialized clinic dealing with a lot of neurologic cases and also some PI. I found the level of diversified/specific documentation was very heavy on the typing and it didn't integrate well. The preset macro functions weren't as good as i thought they would be.

Review Source

Kimberly from Non Profit Organisation

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Up to date Chiro Software

Pros

Very easy to use. All new employees have a better understanding of the day in and day out function of the practice. Catches less mistakes and allows to send better claims to insurance companies.

Cons

The systems does mend to errors that aren't really errors but actually patient based complaints. Insurance companies dictate what complaints to actually need of treatment.

Review Source: Capterra

Heather from Fischer Health & Rehab

Ease-of-use

Value for money

Customer support

Functionality

September 2017

User friendly

Pros

Cloud Based, Appointment Reminders, easy to do SOAP Notes and Care Plans. Also billing and running reports are easy to do.

Cons

Would like some software changes to make things easier. Such as if we have an event, like sending out the text message reminders, can we send event reminders.

Review Source: Capterra

Dr. Justin from Georgia Centers for Spinal Health and Wellness

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Great! Professional! Easy to use! Fast! Reliable!

Pros

I've used PayDC since my 1st day in practice 7 years ago. They consistently improve on an already great product. It is fairly priced and support is always there for any issue or help navigating the system.

Cons

I would love to have compatibility with Macs and iPads but that is really the only picky thing I could suggest.

Review Source: Capterra

Carrie Ann from Swede Family Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

PayDC is on point! They handle every question and concern quickly, efficiently and always friendly.

Ease of use, easy to teach - the information is at your finger tips.

Pros

I love that PayDC is user friendly. They have a very knowledgeable staff that is there to help guide you and point you in the right direction. I love their FREE TRAINING and FREE WEBINARS, too!

Cons

I dislike Updating during business hours. Although its not frequent and happens for a short period of time it slows the use of the program.

Review Source: Capterra

Vincent from Honest Chiropractic

Specialty:  Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Overall positive.

Pros

Product was excellent in helping me stay compliant with my notes. Many tutorials offered in the subject compliance and after a Blue Cross Blue Shield audit was happy not to have to pay a dime back.

Cons

It is very difficult to make any changes to the care plan template. I also found that occasionally only a small portion plan templates were available. I had not used the billing service because the office outline clearinghouse with the option of free was a better choice.

Case from Five Points Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Good Program

Overall, a very good program! Easy to use on the clinical and billing side! Also, very easy to generate quality IR's for PI cases when the patient fills the PW out online. One of the most knowledgeable coding guys in the country designed it!

Pros

I like everything about it

Cons

Customer support is a bit slow getting back to you.

Review Source: Capterra

Andrew from Route 15 Chiropractic Center

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Every Chiropractor Should Have This Program

In the current insurance environment of pre and post-payment audits, it is imperative that each practitioner protects themselves with bulletproof documentation and record keeping. This program is the answer to that challenge and I have to say that having an authority as the key developer of the software is like having a star quarterback on your team. The ease of use, thoroughness of documentation detail, and excellent and friendly customer support have made my experience with PayDC extremely positive and has brought back the joy and confidence in my practice that was threatened by today's insurance and medicolegal requirements and penalties. This lets you go back to focusing on treating and healing patients instead of worrying about your notes. I highly recommend this program to every DC .

Pros

Ease of use and accuracy of documentation options.

Review Source: Capterra

Lynn Ellen from Complete Wellness Chiropractic

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Customer Support is Awesome

Wow....10 thumbs up for Trisa Stonebeck. Trisa has been absolutely wonderful and patient in training two new employees in our office as well as helping to update the doctors. We had unexpected changes occur at the practice and she has been a calming force and educator. I love that she has a firm hand in proper practices. She definitely knows her stuff! Love working with her because she's friendly, punctual and realistic about the overall process. You are lucky to have her on staff.

Review Source: Capterra

Anngelic from BackBone Wellness Center

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Software experience

I am very pleased with the ease of use of this product. I like the accounting features in regard to posting and balancing of patient ledgers. The only recommendation that I have is in regard to reporting. There are reports that can produce a patient list by carrier, service dates or demographic criteria. The product allows you to export a patient list to excel but you cannot set parameters and sorting has to be done on the excel spreadsheet. Way to many steps for something that should be a click and generate option. Otherwise, very happy with this product. Customer Service and Tech Support are TOP NOTCH!!! Always a quick response, even if the issue can not be resolved immediately.

Pros

The accounting features and the ease of claim submission.

Cons

The inability to generate patient lists based on criteria such as insurance carrier or self-pay status without having to export to Excel.

Review Source: Capterra

Madison from Ellis Health Center

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

CUSTOMER FEEDBACK:

My experience has been great! Rep helps me with any questions I have and if he doesn't know the answer he will figure it out. He always calls/emails me back with a timely response and has been overall the best Customer Service representative from PAY DC. Our clinic greatly appreciates Rep and his service he provides to us.

Pros

The software is handy to our office in lots of ways. It is easy to use and has great features. Our billing and patient accounts are easy to access and the balances are easy to read.

Cons

When a patient buys a product we sale the majority of them buy more then 1. its a hassle to add that each time. If it had a number and you could select that quantity that would be helpful and more time efficient.

Review Source: Capterra

Kristin from HealthWorks of Alvin

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Business Manager

so grateful for all customer service agents - they have always been super helpful and they never stop until the job is done or the issue resolved!

Review Source: Capterra

Garret from CICN

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Excellent Customer Support, feature-rich billing system

PayDC's support staff is excellent. They are prompt to reply, professional, and are employees of PayDC in their home office, not outsourced. PayDC's new billing platform, Advanced Provider Solutions is a superb value, that turns a relatively simple Chiropractic EMR into a far more advanced system than many comparable products.

Review Source: Capterra

Damon from BnC of Brick

Specialty:  Chiropractic

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Could be A LOT better.

Pros

Not sure there is anything. It works in the sense you can enter a note and process a claim.

Cons

Just about everything. It is not intuitive at all. The learning curve to teach others how to use it is very high. There are way too many things you need to memorize and things you need to change for each note. Way too tedious to have to constantly change things for each patient and when you have a high volume practice this can can be annoying and take up a lot of time.

There are so many things you can not do with the program and the things it does do, it does not do them well. Im surprised at the high rating it has. They never do updates and when you voice issues you have with their "support" team they are condescending rather than helpful.

Kristen from Natural Spine Solutions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2016

Unfortunate story. Wish I didn't have to

I am so sad to review this product this way but after a long fought battle we are finally at our wits end. Over 2 years ago we got PayDc and for almost a year the customer service was attentive and helpful. In the more recent year and a half we have experienced little to no response from customer service when issues come up. I have been emailing them regarding a payment glitch for about a month now with no response. Unfortunately we will be switching, probably to chirotouch as they now have very flexible payment options. :(

Pros

Relatively easy to use software

Cons

Customer support does not respond promptly or at all sometimes

Review Source: Capterra

Nicole from East Coast Chiropractic

Specialty:  Chiropractic

Ease-of-use

Value for money

Customer support

Functionality

July 2016

Wonderful Chiropractic software

Pros

That it is so easy to use and has so many features that are great and make payDC unique and fantastic!

Cons

It does seem to crash quite often. Logging us out and not allowing us to sign back in for quite some time which can get frustrating, but we manage to work around it.

Don from Self

Ease-of-use

Customer support

May 2016

Not a stable program or servers

I have problems logging into the remoter servers at least twice a week. Last week was 4 of the 5 days. When I am logged in, I receive multiple errors. The one error closes the entire program. I have repeatedly lost entire new patient info and exams. By the time the person is re-entered, I may have spent about 45 minutes on one entry. The money saved for the program does not outweigh the frustration and time spent fixing the problems. The program can not be customized very much and has not made much efforts to fix the problem. I called my representative to help me. She was apathetic, at best. Her responses made me feel like I was bothering her and it isn't her responsibility.

Review Source: Capterra

Response: PayDC Chiropractic Software, PayDC Chiropractic Software

June 2016

Dr. Ammon, I am sorry you have experienced these performance issues and would be happy to work with you to resolve whatever is causing them. Feel free to contact me through the "Contact Us" page on our website https://paydc.com/contact-paydc/ and we will decipher what is happening to cause your difficulties. I noticed you wrote your review on May 31. Please be advised that our hosting service (Microsoft) experienced an issue on May 31 with their Azure cloud services throughout the entire Eastern Region of the United States. This caused our application to be unavailable to users for awhile. This issue was beyond our immediate control. We worked diligently with Microsoft and service was restored as quickly as possible. Thank you. Sincerely, Craig Scott, CEO

Dr. Brett from Main Street Chiropractic

Specialty:  Chiropractic

Ease-of-use

Customer support

Functionality

April 2016

Product provides excellent documentation. Fairly easy to navigate.

Pros

Product provides excellent documentation. Fairly easy to navigate - but I'm sure would be easier for those more tech savvy. Overall very happy with the program and the PayDC company. Customer service is second to none.

Cons

Love the fact it is a cloud based program. Can access from anywhere. Also no need to upgrade with software. Updates are done regular. Only downside - some recommendations for improvement are slowly implemented.


Displaying 1 - 20 of 45 reviews