Amazing, Pediatric Specific software

Amazing- their support has to be experienced to believed- you will call support and know the person you are talking with! When we had a major payor crisis their staff worked nights and weekends to help us through it. Implementation staff comes with staff with deep knowledge of the product. Annual user convention is a highlight of the year- amazing collaborative user community PCC really is and has been an amazing partner with us.

Pros

(We have used the Practice mgt software since 2007 and the EHR since 2015) Understands the needs of Pediatricians. Most EMR companies focus on the bulk of the market- adult medicine. PCC has pediatric specific growth charts (preemie and Down syndrome) and tracks VFC vs privately purchased vaccines very well- multiple choices for different funding sources for vaccines. Scanning of 2D vaccine barcode has dramatically reduced vaccine documentation errors. Amazing dashboard that allows easy visualization of clinical and financial performance for the benefit of "not that techie" clinicians- they compare your performance to national and regional benchmarks- very effective when your docs/staff says "we can't possibly do that" to show them how many people can and do. (eg, HPV Up to date rate by 13 AND by 17 yo; developmental screening; dental varnish) PCC is also privately held and is a benefit corporation- which leads to very different behavior from the publicly held companies that are constantly playing games to meet the expectations of Wall Street. They also did a remarkable job when COVID19 hit in March 2020 rapidly developing improvements- tracking our uptake and payment of telemedicine, predicting our cash flow based on charges after everything fell off a cliff.

Cons

Not being able to autogenerate 3 months of ADHD eRxs- but that is being fixed in an update soon!

Every pediatrician needs PCC!

This EHR has been incredible. They truly are a support team, IT team, business consultant, and more - all in one. They are expensive, but oh so worth it.

Pros

--Automatic specialty growth charts (Down syndrome, Fenton for premature infants, etc) --24/7 IT support! Incredible! So accessible and helpful. --Patient Portal features are so convenient for families --PocketPCC app is so convenient for users! --Constantly adding features and new benefits

Cons

This one is HARD. This has been a seamless product for us, and the support is incredibly wonderful. Perhaps having a built-in voice-to-text feature would be the next best thing.