It's not just software

Using PCC is more than just using an EHR. It's becoming part of a community dedicated to the success of your practice and focused on helping you provide excellent care for your patients.

Pros

PCC is the right tool for the job. As a pediatrician, I do not need a multi-tool of an EHR. I need an EHR that is focused on the care of children - growth charts, immunizations, communication with parents. That's what I get with PCC on the software side. But, as implied in my title, PCC is so much more than software. The company is committed to the success of my practice and their products show it. They provide amazing customer support, a community of like-minded pediatricians and practice managers, a dashboard that lets me make decisions about my practice both clinically and financially and practice management consulting and support that is unequaled.

Cons

PCC EHR has been evolving over the years that we've been using it. Frequent updates and additional features have improved the product considerably over the past 4 years that we've been using it.

Best CUSTOMer Support

A wonderful professional business friendship. Easy to communicate with.

Pros

PCC EHR is customizable to meet a practice workflow needs as well as allow creativity to develop a unique system for what a practice wants to do. My practice continues to develop new lines of service for our patients and families (mental health services, breastfeeding, large flu clinics, walk-in) and PCC EHR allows us to customize our medical records and practice management to fulfill workflow roles of our front and back office, billing, and administration teams. In addition this company provides the best customer support hands down - this is critical for the constant changes required of a medical EHR. Any new releases/updates to the software are carefully tested/reviewed before the system wide release so errors are very few and handled immediately.

Cons

Not as colorful as other EHRs and does not have alerts for critical vital signs and growth parameters.

Our continous adventure with PCC

Excellent

Pros

ease and accomodating it is for Pediatrics

Cons

billing in Anita. when posting payments not very user friendly

Amazing, Pediatric Specific software

Amazing- their support has to be experienced to believed- you will call support and know the person you are talking with! When we had a major payor crisis their staff worked nights and weekends to help us through it. Implementation staff comes with staff with deep knowledge of the product. Annual user convention is a highlight of the year- amazing collaborative user community PCC really is and has been an amazing partner with us.

Pros

(We have used the Practice mgt software since 2007 and the EHR since 2015) Understands the needs of Pediatricians. Most EMR companies focus on the bulk of the market- adult medicine. PCC has pediatric specific growth charts (preemie and Down syndrome) and tracks VFC vs privately purchased vaccines very well- multiple choices for different funding sources for vaccines. Scanning of 2D vaccine barcode has dramatically reduced vaccine documentation errors. Amazing dashboard that allows easy visualization of clinical and financial performance for the benefit of "not that techie" clinicians- they compare your performance to national and regional benchmarks- very effective when your docs/staff says "we can't possibly do that" to show them how many people can and do. (eg, HPV Up to date rate by 13 AND by 17 yo; developmental screening; dental varnish) PCC is also privately held and is a benefit corporation- which leads to very different behavior from the publicly held companies that are constantly playing games to meet the expectations of Wall Street. They also did a remarkable job when COVID19 hit in March 2020 rapidly developing improvements- tracking our uptake and payment of telemedicine, predicting our cash flow based on charges after everything fell off a cliff.

Cons

Not being able to autogenerate 3 months of ADHD eRxs- but that is being fixed in an update soon!

Best in class Pediatric EHR

Outstanding. So happy I made the change to PCC over 19 years ago. I can’t see working with any other software.

Pros

Pediatric specific. So easy to use. Frequent updates that make sense and are minimally invasive. Amazing customer support. Accepts lots of input from physicians to know what is needed. Practice management advice is a major plus. Great reporting that allows you to run an efficient and printable practice. Great opportunities to beta test and contribute to development. So easy to customize protocols to assist my workflow instead of hampering my workflow.

Cons

Sometimes slower to adopt new features, but usually done so that when they are implemented, they are done correctly and with few bugs.