PCC

RATING:

4.74

(19)

About PCC

PCC (Physician's Computer Company) is a privately held, independent EHR provider with over 35 years of industry experience working exclusively to meet the needs of independent pediatricians. Since 1983, PCC has built tools that give physicians more time with their patients, provided training to suit each provider’s business, and offered dedicated support to the independent pediatric practices who seek to improve the health of their patients and improve their bottom lines. Their software aims to be intuitive, accessible, and customizable to each user. As a Benefit Corporation, PCC aligns business practices with responsible values, and puts the needs of clients, employees and community first. PCC knows the value of having control over your future, and their commitment to ...
Pediatric Growth Charts
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PCC Reviews

Overall Rating

4.74

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 19 reviews

Christoph

Company size: 51-200 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2020

Amazing, Pediatric Specific software

Amazing- their support has to be experienced to believed- you will call support and know the person you are talking with! When we had a major payor crisis their staff worked nights and weekends to help us through it. Implementation staff comes with staff with deep knowledge of the product. Annual user convention is a highlight of the year- amazing collaborative user community PCC really is and has been an amazing partner with us.

Pros

(We have used the Practice mgt software since 2007 and the EHR since 2015) Understands the needs of Pediatricians. Most EMR companies focus on the bulk of the market- adult medicine. PCC has pediatric specific growth charts (preemie and Down syndrome) and tracks VFC vs privately purchased vaccines very well- multiple choices for different funding sources for vaccines. Scanning of 2D vaccine barcode has dramatically reduced vaccine documentation errors. Amazing dashboard that allows easy visualization of clinical and financial performance for the benefit of "not that techie" clinicians- they compare your performance to national and regional benchmarks- very effective when your docs/staff says "we can't possibly do that" to show them how many people can and do. (eg, HPV Up to date rate by 13 AND by 17 yo; developmental screening; dental varnish) PCC is also privately held and is a benefit corporation- which leads to very different behavior from the publicly held companies that are constantly playing games to meet the expectations of Wall Street. They also did a remarkable job when COVID19 hit in March 2020 rapidly developing improvements- tracking our uptake and payment of telemedicine, predicting our cash flow based on charges after everything fell off a cliff.

Cons

Not being able to autogenerate 3 months of ADHD eRxs- but that is being fixed in an update soon!

Reasons for switching to PCC

Although we really liked SRSsoft, with market trends we felt we needed to be fully digital so we could more accurately track vaccine up to date and checkup rates- very few QI indicators in pediatrics.

Response from Physician's Computer Company

We're glad we can provide a feature set you so strongly recommend. Thank you for your kind note and long-term trust, Dr. Diasio.

Replied October 2020

Nelson

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2020

It's not just software

Using PCC is more than just using an EHR. It's becoming part of a community dedicated to the success of your practice and focused on helping you provide excellent care for your patients.

Pros

PCC is the right tool for the job. As a pediatrician, I do not need a multi-tool of an EHR. I need an EHR that is focused on the care of children - growth charts, immunizations, communication with parents. That's what I get with PCC on the software side. But, as implied in my title, PCC is so much more than software. The company is committed to the success of my practice and their products show it. They provide amazing customer support, a community of like-minded pediatricians and practice managers, a dashboard that lets me make decisions about my practice both clinically and financially and practice management consulting and support that is unequaled.

Cons

PCC EHR has been evolving over the years that we've been using it. Frequent updates and additional features have improved the product considerably over the past 4 years that we've been using it.

Reasons for choosing PCC

It was a better tool for the job.

Reasons for switching to PCC

We were dissatisfied with eCW's pediatric features and customer support.

Response from Physician's Computer Company

Thank you for your positive review, Dr. Branco! We're happy we can be a positive support for your practice.

Replied October 2020

Anonymous

Company size: 11-50 employees

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

January 2023

Putting PCC into Perspective

The staff is very nice. If they don't know the answer, they will defer to someone on their team that can find out for you. Overall, it is usable, but there is a lot of room for advancement if they want to be one of the more competitive softwares on the market. I have found, in talking to most people who absolutely love this software, that they are either 1. a very small practice or 2. are moving from paper charting to an electronic EMR system. If you are moving from a larger scale EMR system, i.e. Epic, OP, NextGen, Athena, etc., you will feel like you have backtracked significantly.

Pros

PCC eRx is phenomenal. It is so user-friendly and is great for tracking prescription statuses. It's simple to use and serves its purpose well. Also, the dashboard for displaying analytics and visually seeing where your practice stands is a very useful tool. Their patient portal is user-friendly and easily accessible as well. But aside from those features, there isn't really anything exceptional about this software.

Cons

I don't like that you cannot multi-task in this system. You can only have one chart open at a time and must complete any notes or tasks before assisting another patient in the office or on the phone. Confirmations are not integrated into appointment details and have to be manually pulled from a report on the 'dark side' of PCC. Which is basically the side of PCC where they still do old school coding from the 90's. There are no tabs, everything is just one big long page, which isn't my favorite. Insurance will validate within the system, but it won't expire the policy if it is inactive. It is the same if a patient's copay changes for the new year, but they have the same insurance. You have to add a whole new insurance and claims address with the updated copay, expire the old policy, and attach the new one. It is just missing a lot of features that are readily available on other platforms and should, in my opinion, be apart of integration. Processes are very manual and become very time consuming when you have high patient volume. They are constantly updating, but they are also very behind other software such as Epic, Athena and Office Practicum. There is no electronic check-in option, and PCC does not support the integrations of myChart or Phreesia for electronic check in and updates. Demographic information must be completed in the portal, saved from the portal, imported into the EMR system, filed, and then manually updated by office staff. It is not a simple process.

Reasons for switching to PCC

The practice administrator and owner made the change.

Lucas

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2020

Best CUSTOMer Support

A wonderful professional business friendship. Easy to communicate with.

Pros

PCC EHR is customizable to meet a practice workflow needs as well as allow creativity to develop a unique system for what a practice wants to do. My practice continues to develop new lines of service for our patients and families (mental health services, breastfeeding, large flu clinics, walk-in) and PCC EHR allows us to customize our medical records and practice management to fulfill workflow roles of our front and back office, billing, and administration teams. In addition this company provides the best customer support hands down - this is critical for the constant changes required of a medical EHR. Any new releases/updates to the software are carefully tested/reviewed before the system wide release so errors are very few and handled immediately.

Cons

Not as colorful as other EHRs and does not have alerts for critical vital signs and growth parameters.

Reasons for switching to PCC

High Cost and customer service was terrible.

Response from Physician's Computer Company

We're so proud to be a part of your practice's growth! Thanks for taking the time to leave a review.

Replied October 2020

Seth

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2020

Best in class Pediatric EHR

Outstanding. So happy I made the change to PCC over 19 years ago. I can’t see working with any other software.

Pros

Pediatric specific. So easy to use. Frequent updates that make sense and are minimally invasive. Amazing customer support. Accepts lots of input from physicians to know what is needed. Practice management advice is a major plus. Great reporting that allows you to run an efficient and printable practice. Great opportunities to beta test and contribute to development. So easy to customize protocols to assist my workflow instead of hampering my workflow.

Cons

Sometimes slower to adopt new features, but usually done so that when they are implemented, they are done correctly and with few bugs.

Reasons for choosing PCC

I liked the way PCC developed their product and how they integrated user input. PCC has also not sold out to venture capital and really takes care of independent practices well.

Reasons for switching to PCC

EncounterPro had horrific customer support. Very difficult to customize. And they ultimately went out of business.