Penelope by Athena Software


Penelope is a cloud-based case management solution for nonprofits, governments, universities and health and social services providers. Primary features include scheduling, notes, smart forms, automated workflows, email and SMS reminders, staff communication tools, referral and wait list management and reports.

The automation engine allows users to set workflows, tasks, notifications alerts and action triggers. Users can create time or event-based workflows to suit their requirements. It provides multiple pre-built reports on client demographics, service provision stats, client outcomes and others. Users can export these reports to Microsoft Excel, Crystal Reports, or MS-ACCESS. It also offers integration with Tableau that helps in creating data visualizations.

They offer a mobile feature named Engage for Penelope that allows users to fill documents and conduct discussions with providers from their smartphones or mobile devices.



40 Reviews of Penelope by Athena

Overall rating

4.23 / 5 stars

Filters:

Showing 1 - 20 of 40 reviews

December 2018

Christine from Long Grove Psych Associates

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Penelope is reliable software for scheduling, case notes and financial needs.

Pros

I love that the software is super reliable. Customer support is wonderful. It's easy to navigate with great instructions right there. Really easy to use!

Cons

Pulling reports can be tough at times. I would like to see reports that were customizable. The search field is too broad.

November 2018

MARIE from WJS Canada

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

November 2018

I like this program!!

At first it was daunting as there is SO much information but once we figured it out I love it! I'm part of the team that works on our documentation to make things flow easier. It's great to be able to tailor it to our company needs.

Pros

Being able to read my staff input by generating a report whenever I need it.
Being able to pull reports to the tableau so I can see my numbers just like that.

Cons

Only being able to access from work computers with the VPN installed there. Would be great to be able to access from personal computers.

October 2018

Pam from The Arc Arapahoe & Douglas Counties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2018

Penelope

Pros

It meets the majority of our needs for tracking clients, staff notes, documents and scheduling space in our building (both internal and external meetings).

Cons

I can't create mailing labels from Penelope, the calendar of meetings (outside groups can schedule days/times to use our meeting rooms) doesn't always sink between the appointment icon and the monthly calendar (side tab). Wish the calendar worked more like Outlook. Search should be for anything vs. having to click an option.

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Penelope Provides an Opportunity for Quality Training for our Students

1. Students are trained in an excellent Electronic Health Record system, and it prepares them well for their future career. 2. Overall I have been really pleased with Penelope, and glad we chose it.

Pros

1. Being able to purchase "generic" licenses--this works well for an educational/training context.
2. Being able to design our own forms and documents.
3. Great support.

Cons

1. It took enormous time to set up our system.
2. There are still some reporting issues that do not meet our needs.

October 2018

Sandra from SBCUSD

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Configuration of Penelope

Web base has been extremely easy. It is very easy to maneuver due to us being at different school sites in a day at times. Being able to have all the documents that we need on line. Our assessments are in bedded within Penelope. Our supervisors are grateful to be able to see the associate's BIRP's .

Pros

Software is easy to navigate and to access since our team work at school sites and we sometimes do not go to our offices. Being able to access clients files is so much easier than when we were doing it by paper.

Cons

It took about a year to complete from talks about what we want it and how we were going to use it to actually going live.

May 2018

Diamond from Brighter Stronger

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

It's a great software that's easy to use once you've learned how to use it.

Being able to keep track of documentation.

Pros

It holds Records. It allows all staff to complete documentation. It's very easy to navigate once you get use to the features.

Cons

It takes some time to learn how to use the features of the software. It's only allows a certain amount of people to sign in at once.

April 2018

Christine from Long Grove Psychological Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

April 2018

Pretty Good Software!

Pros

Customer support is awesome. They get back to you super quickly. It is very user friendly and efficient!

Cons

I've been using this software daily for a few months and the site has went down once for about half of a day. Would love to see an app for it.

January 2018

Elias from Helix

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

January 2018

the worst ever

please make it for normal people

Cons

signs off every 15 min
not mobile friendly (iphone)
emails are so slow that it might take a day to be received

January 2018

Tiffany from Southwest kidney institute

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Penelope By Athena, good program!

Great!

Pros

I like this program for all our employees to use, its not hard to navigate and we all pretty much like it

December 2017

JENNIFER from OSNC

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2017

WORK ON IT EVERYDAY

Pros

THE PROGRAM IS IT FAIRLY SIMPLE FOR THE MOST PART, MOST EVERYTHING IS EASY TO FIND AND TELLS YOU IF YOU MISS SOMETHING

Cons

SOME THINGS ARE TOO COMPLICATED AND USE TO MANY SCREENS JUST TO GET TO ONE POINT TO CORRECT A CLAIM.

November 2017

Anna from CCHH

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2017

I used this system as a mental health intern - it was my first exposure to mental health software.

It was at least a basic way to electronically organize and store confidential client information.

Pros

It has a lot of different and very useful functionalities. You can get very granular with your documentation if you choose to.

Cons

The user interface was rather convoluted and sometimes not very easy to engage. There would be multiple ways to access different parts of a case file, or different places to deposit similar information, which was very confusing.

October 2017

Joni from IAC Center

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

October 2017

Good program. Bizarre service

Good program. Bizarre service. Not an optimal combo

Pros

Program good, easy to navigate like many other programs with similar functions. Have used this for a long time and reluctant to switch...so grinning and bearing it with the strangest service I have ever witnessed. Head-spinning actually

Cons

Support is super strange. Took a week and too many emails to get help for a minor fix, and they charge money for a password change. Never been charged fir that before. Left a bad feeling

August 2017

Adam from Qualia Counselling Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

We use Penelope for scheduling, case noting, and financials. We've been very happy with it.

Pros

The best thing about using this software is the reliability and the customer support. I've been using this software daily for almost two years and the site has only gone down once for about half of a day. Within moments, customer service sent me an email telling me how I could still access the site using a different method. Also, any questions that I've had have been answered with clear and concise instructions within hours. The help section of the software also contains very clear instructions for performing many tasks.

August 2017

Maurice from SAGE Solutions INc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

1 of 5

August 2017

Was involved and led the requirements study to bring Penelope to the Family Service Canada network.

Cons

not at all user-friendly, costly, unreliable for data compilations and billing processes, reports are bad and inflexible, can not be effectively or easily or cheaply customized and adapted to needs, I could go on. Would be pleased to talk to the CEO or senior directors to propose recommendations and provide more information

August 2017

John from Otara Health Charitable Trust

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

August 2017

PENELOPE offers much in the way of case management, and tracking informal workshops etc

The ability to access and capture case management information securely, and the information from group meetings also both formal and informal.

Pros

The software is cloud based and has a wide application for use. We are happy with the software itself.

Cons

The software's wide application for use means lots of options, unfortunately the knowledge base doesn't provide the level of information required or is not easy to navigate. The availability of local technical support and expertise in New Zealand appears limited. It would be good to have face to face contact to talk about our ongoing set up (new programmes) and reporting needs.

August 2017

Kim from Community Counselling & Resource Centre (CCRC)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Best Case Management Software ever! Does everything we need it to and then some!

It's all in one - we don't have to fool around with multiple software programs for various functions.

Pros

The flow of the product; user friendly (our placement students have no difficulty using this software); efficient; accounting portion; great customer service through the help tickets.

August 2017

Jodee from Family Dynamics

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2017

Our agency is transitioning from paper files to electronic doccumentation.

Pros

The ability to have running stats/evaluations which can be printed out and reported on with the click of a button!

August 2017

Trish from Murdi Paaki Regional Enterprise Corporation Ltd

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer

Pros

I like the ease of reporting functionality. It is very easy for me to see how often our clients are being serviced & how they are progressing within our programs. I like being able to link records with family members so we can get a wholistic view of what is happening with more than one client in a family group. The technical support that has been given to us has been fantastic.

Cons

Penelope is more suited to a clinical environment. There are a number of features within Penelope that we do not use. Some screens are hard to navigate & has some functions that are not relevant to our program needs. In the beginning of the process members of the Penelope project team with MPREC had a teleconference with customer rep. This was a very long drawn out meeting & was one that all of us did not get any benefit out of. Please when introducing your product find a better person to try to sell the program. Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

August 2017

Grant from Relationships Australia (Qld)

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

August 2017

UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues

Pros

it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service & payments

Cons

UI poor resulting in clunky data entry and more time spent entering data.
not mobile / tablet friendly
Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel.
Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice
Lack of technical support available in Australia

August 2017

Kathy from New Orleans Baptist Theological Seminary

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2017

Penelope has given us great flexibility with our student counselor population!

Our student counselors are learning great skills in using an electronic records system. Reports are much easier to run, supervisors can access the progress notes and other documents at any time, and can be alerted to situations like suicidal ideation or risk.

Pros

Students have access everywhere; outcome measures are great, and the ability to see visual score charts across time is especially effective for clients.

Cons

It is hard to delete some mistakes. Written instructions are still not as clear as I would like. I still find it complex when setting up new outcome measures.