Penelope by Athena software


35 reviews(4.0/5)
35 reviews(4.0/5)

Penelope is a cloud-based case management solution for nonprofits, governments, universities and health and social services providers. Primary features include scheduling, notes, smart forms, automated workflows, email and SMS reminders, staff communication tools, referral and wait list management and reports.

The automation engine allows users to set workflows, tasks, notifications alerts and action triggers. Users can create time or event-based workflows to suit their requirements. It provides multiple pre-built reports on client demographics, service provision stats, client outcomes and others. Users can export these reports to Microsoft Excel, Crystal Reports, or MS-ACCESS. It also offers integration with Tableau that helps in creating data visualizations.

They offer a mobile feature named Engage for Penelope that allows users to fill documents and conduct discussions with providers from their smartphones or mobile devices.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Unix , Web browser (OS agnostic) , Windows 2000

35 Reviews of Penelope by Athena

Showing 1 - 20 of 35

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  • Diamond from Brighter Stronger

    May 2018

    It's a great software that's easy to use once you've learned how to use it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to keep track of documentation.

    Pros

    It holds Records. It allows all staff to complete documentation. It's very easy to navigate once you get use to the features.

    Cons

    It takes some time to learn how to use the features of the software. It's only allows a certain amount of people to sign in at once.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christine from Long Grove Psychological Associates

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    April 2018

    Pretty Good Software!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Customer support is awesome. They get back to you super quickly. It is very user friendly and efficient!

    Cons

    I've been using this software daily for a few months and the site has went down once for about half of a day. Would love to see an app for it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Elias from Helix

    Specialty: Alternative & holistic medicine

    Number of employees: 11-50 employees

    January 2018

    the worst ever

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    please make it for normal people

    Cons

    signs off every 15 min
    not mobile friendly (iphone)
    emails are so slow that it might take a day to be received

    This review was submitted organically. No incentive was offered
    Review Source
  • Tiffany from Southwest kidney institute

    Specialty: Nephrology

    Number of employees: 51-200 employees

    January 2018

    Penelope By Athena, good program!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great!

    Pros

    I like this program for all our employees to use, its not hard to navigate and we all pretty much like it

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • JENNIFER from OSNC

    Specialty: Orthopedics / sports medicine

    Number of employees: 201-500 employees

    December 2017

    WORK ON IT EVERYDAY

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    THE PROGRAM IS IT FAIRLY SIMPLE FOR THE MOST PART, MOST EVERYTHING IS EASY TO FIND AND TELLS YOU IF YOU MISS SOMETHING

    Cons

    SOME THINGS ARE TOO COMPLICATED AND USE TO MANY SCREENS JUST TO GET TO ONE POINT TO CORRECT A CLAIM.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Anna from CCHH

    Number of employees: 11-50 employees

    November 2017

    I used this system as a mental health intern - it was my first exposure to mental health software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was at least a basic way to electronically organize and store confidential client information.

    Pros

    It has a lot of different and very useful functionalities. You can get very granular with your documentation if you choose to.

    Cons

    The user interface was rather convoluted and sometimes not very easy to engage. There would be multiple ways to access different parts of a case file, or different places to deposit similar information, which was very confusing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joni from IAC Center

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    October 2017

    Good program. Bizarre service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good program. Bizarre service. Not an optimal combo

    Pros

    Program good, easy to navigate like many other programs with similar functions. Have used this for a long time and reluctant to switch...so grinning and bearing it with the strangest service I have ever witnessed. Head-spinning actually

    Cons

    Support is super strange. Took a week and too many emails to get help for a minor fix, and they charge money for a password change. Never been charged fir that before. Left a bad feeling

    This review was submitted organically. No incentive was offered
    Review Source
  • Adam from Qualia Counselling Services

    Number of employees: 11-50 employees

    August 2017

    We use Penelope for scheduling, case noting, and financials. We've been very happy with it.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The best thing about using this software is the reliability and the customer support. I've been using this software daily for almost two years and the site has only gone down once for about half of a day. Within moments, customer service sent me an email telling me how I could still access the site using a different method. Also, any questions that I've had have been answered with clear and concise instructions within hours. The help section of the software also contains very clear instructions for performing many tasks.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Maurice from SAGE Solutions INc.

    Number of employees: 201-500 employees

    August 2017

    Was involved and led the requirements study to bring Penelope to the Family Service Canada network.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    not at all user-friendly, costly, unreliable for data compilations and billing processes, reports are bad and inflexible, can not be effectively or easily or cheaply customized and adapted to needs, I could go on. Would be pleased to talk to the CEO or senior directors to propose recommendations and provide more information

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from Otara Health Charitable Trust

    Number of employees: 11-50 employees

    August 2017

    PENELOPE offers much in the way of case management, and tracking informal workshops etc

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to access and capture case management information securely, and the information from group meetings also both formal and informal.

    Pros

    The software is cloud based and has a wide application for use. We are happy with the software itself.

    Cons

    The software's wide application for use means lots of options, unfortunately the knowledge base doesn't provide the level of information required or is not easy to navigate. The availability of local technical support and expertise in New Zealand appears limited. It would be good to have face to face contact to talk about our ongoing set up (new programmes) and reporting needs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kim from Community Counselling & Resource Centre (CCRC)

    Number of employees: 11-50 employees

    August 2017

    Best Case Management Software ever! Does everything we need it to and then some!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's all in one - we don't have to fool around with multiple software programs for various functions.

    Pros

    The flow of the product; user friendly (our placement students have no difficulty using this software); efficient; accounting portion; great customer service through the help tickets.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jodee from Family Dynamics

    Number of employees: 51-200 employees

    August 2017

    Our agency is transitioning from paper files to electronic doccumentation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to have running stats/evaluations which can be printed out and reported on with the click of a button!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Trish from Murdi Paaki Regional Enterprise Corporation Ltd

    August 2017

    Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the ease of reporting functionality. It is very easy for me to see how often our clients are being serviced & how they are progressing within our programs. I like being able to link records with family members so we can get a wholistic view of what is happening with more than one client in a family group. The technical support that has been given to us has been fantastic.

    Cons

    Penelope is more suited to a clinical environment. There are a number of features within Penelope that we do not use. Some screens are hard to navigate & has some functions that are not relevant to our program needs. In the beginning of the process members of the Penelope project team with MPREC had a teleconference with customer rep. This was a very long drawn out meeting & was one that all of us did not get any benefit out of. Please when introducing your product find a better person to try to sell the program. Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Grant from Relationships Australia (Qld)

    Number of employees: 201-500 employees

    August 2017

    UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service & payments

    Cons

    UI poor resulting in clunky data entry and more time spent entering data.
    not mobile / tablet friendly
    Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel.
    Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice
    Lack of technical support available in Australia

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kathy from New Orleans Baptist Theological Seminary

    Number of employees: 501-1,000 employees

    August 2017

    Penelope has given us great flexibility with our student counselor population!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our student counselors are learning great skills in using an electronic records system. Reports are much easier to run, supervisors can access the progress notes and other documents at any time, and can be alerted to situations like suicidal ideation or risk.

    Pros

    Students have access everywhere; outcome measures are great, and the ability to see visual score charts across time is especially effective for clients.

    Cons

    It is hard to delete some mistakes. Written instructions are still not as clear as I would like. I still find it complex when setting up new outcome measures.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mark from Relationships Australia NSW

    Number of employees: 201-500 employees

    August 2017

    Lack of modern functionality, lack of communicating to customers, broken promises with timing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product is targeted to our industry. Its installed and we are used to it. We have little issues with it.

    Cons

    No portal functionality. No way of connecting external systems for resource management/bookings. No self help intake process (clients filling in their own information).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Raymond from Pasifika Futures

    Number of employees: 11-50 employees

    August 2017

    Excellent software, does what we need and in time may need to roll with changes of improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use

    Pros

    Understanding the software helps, once you do this and you can appreciate it more and what it does and becomes a very simple solution.

    Cons

    May need a redesign of the workflow but probably more so in training of navigators. Feedback from customers is essential in developing a catered solution for that market but keeping the same NGO concept of the original design and perhaps improving the use of the product based on your target market.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Konrad from ACCESS Programs

    Number of employees: 11-50 employees

    July 2017

    It's clunky, appears to be on a platform from the 90s, not intuitive, convoluted, expensive support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Maybe better than nothing

    Pros

    Case management is OK
    Initial costs cheap

    Cons

    Doesn't work at all for EAPs in Australia.
    Reporting is hopeless.
    Schedule is as user friendly as a brick.

    Review Source: Capterra
  • Nicole from Brighter, Stronger Foundation

    Number of employees: 51-200 employees

    June 2017

    We love the staff response/feedback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Save time, money and easy access to client files and staff schedules. More efficient with documentation and effective client planning within systems. Access to quick reports and better billing processes.

    Pros

    The fact that it's mobile friendly makes introducing the database a little more exciting to staff and executives.

    Cons

    The lack of application or mobile software for worker use. I always get the weird look when workers ask "is there an app?" and I say "No" I'd certainly like to change that response.

    Review Source: Capterra
  • Cristina from CHS

    Number of employees: 51-200 employees

    June 2017

    Great system for tracking and billing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the versatility within the site. We have numerous programs in our company that we run out of this system.

    Cons

    When pulling specific reports can be hard because we don't have all the reports built in that we need.

    Review Source: Capterra
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