Bonterra Penelope vs RXNT

RATING:

4.2

(75)

Bonterra Penelope has 75 reviews and a rating of 4.23 / 5 stars vs RXNT which has 438 reviews and a rating of 4.32 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (75)
4.3 (438)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
November 16, 2023
April 16, 2024
Pros/Cons
  • Pros

  • There's the ability to report directly from the raw data (from the back end) but this requires a fair bit of extra knowledge to get it working effectively.
  • User friendly, flexible, you can design to fit the needs for Case Management Program.
  • Cons

  • The configuration and data migration process was a bit confusing and more time consuming then we planned on.
  • Reporting out-of-the-box is very limited, but an interface with Tableau is available for an additional fee.
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  • Pros

  • Easy to use, integrated with our EHR, convenient for provider, pharmacy and patient.
  • No other thing to mention because time is money and direct patient care.
  • Cons

  • CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message.
  • I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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32 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos