About Phreesia

Phreesia is a medical scheduling software designed to help businesses in the healthcare sector manage appointment scheduling, registration and billing processes. The platform enables administrators to organize and manage health campaigns to improve customer engagement.

Medical professionals can perform insurance verification, check benefit entitlements, collect online payments and communicate with patients via text messages. Phreesia offers a consent management module, which allows doctors to share forms related to financial and clinical policies with patients and collect digital signatures. Additionally, supervisors can track patient satisfaction levels and average registration time in an analytical dashboard.

Phreesia lets businesses integrate the syste...


Read More

Supported Operating System(s):

50 Reviews of Phreesia

Average User Ratings

Overall

3.98 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(23)

23

4 stars

(14)

14

3 stars

(7)

7

2 stars

(1)

1

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 50 results

November 2017

User Profile Picture

Robyn from Las Vegas Skin & Cancer Clinic

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Phreesia has been a wonderful asset to our practice. Our patients prefer this over paper.

We have saved time during patient Check-In and have been able to obtain accurate intake information in a very timely manner.

Pros

Ease of use as well as access to ample support. Phreesia Support provides quick responses and is always available to troubleshoot any issues.

Cons

I wish the tablets would take on a newer, more modern look, similar to popular tablets. They can be heavy for our older patients.

March 2020

Kelly from Eye Associates of Colorado Springs

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

March 2020

Actual Every Day Use of Phreesia - Review

Phreesia overall has been great and a real asset to our company. They keep developing and coming out with new features! We are excited to start using self scheduling and seeing where that takes our practice. They are certainly keeping up with the modern day trends of online tools. The only downside is that our "support team" is constantly changing. Meaning we have to train a whole new person on our work flows and our interviews. They are getting better at this, but it is still an issue.

Pros

First and foremost the feature that we like the most, is the pre-visit that we have recently started utilizing more in our practice. It cuts down on check in time, and allows the patient to not have to arrive to the office as early as they normally would to fill out the paperwork. This has been great feedback from the patients on being able to arrive 5 minutes early vs 15 minutes early. The software for the most part is very customized to our needs for our practice, which helps in a busy Ophthalmology clinic like ours.

Cons

What we have found that we least like about the software is when it fails to integrate with our EHR system Nextgen. There are times when there is no rhyme or reason of why it didn't integrate, which is then frustrating for both the patient and the staff as they have to re-sign the specific policies so that they integrate into the chart.

Reasons for Choosing Phreesia

We chose Phreesia because they really are/were forerunners in coming up with new features and implementing those. They also genuinely listed to feedback and complaints and take them back to their development teams to see what they can fix or come up with. We really are impressed with the whole package of Phreesia.

June 2017

Cynthia from Healthcare

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

June 2017

Watch your billing overcharges excesdive

Pros

Easy for client to utilize and accepted well. Staff liked it also Quick learning curve. Initially seemed like a good choice but after closer review of my billing statement this was not the case Now its not letting me post because too short..ha

Cons

The fees per transaction exorbitant and I could not get resolution only well get back with you. Very dissappointing

February 2021

Holli from Woodlands Medical Specialists

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2021

Very user friendly and efficient

Phreesia not only helped our practice save time for payment posters, but also for check in staff.

Pros

I love that Phreesia posts payments directly into our practice management system. This allows the payment posters to only have to review payment and ensure we are balanced which saves them a lot of time.

Cons

Phreesia is a little more expensive than other software, but I believe the features the Phreesia offer make up for the difference in price.

October 2019

Jessica from Park Central Family Practice

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2019

Great for Small processes

We enjoyed Phreesia while we could and wished we could have continued.

Pros

This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper.

Cons

I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere.

Reasons for Switching to Phreesia

Reduce paper use