Phreesia has been a wonderful asset to our practice. Our patients prefer this over paper.

We have saved time during patient Check-In and have been able to obtain accurate intake information in a very timely manner.

Pros

Ease of use as well as access to ample support. Phreesia Support provides quick responses and is always available to troubleshoot any issues.

Cons

I wish the tablets would take on a newer, more modern look, similar to popular tablets. They can be heavy for our older patients.

Actual Every Day Use of Phreesia - Review

Phreesia overall has been great and a real asset to our company. They keep developing and coming out with new features! We are excited to start using self scheduling and seeing where that takes our practice. They are certainly keeping up with the modern day trends of online tools. The only downside is that our "support team" is constantly changing. Meaning we have to train a whole new person on our work flows and our interviews. They are getting better at this, but it is still an issue.

Pros

First and foremost the feature that we like the most, is the pre-visit that we have recently started utilizing more in our practice. It cuts down on check in time, and allows the patient to not have to arrive to the office as early as they normally would to fill out the paperwork. This has been great feedback from the patients on being able to arrive 5 minutes early vs 15 minutes early. The software for the most part is very customized to our needs for our practice, which helps in a busy Ophthalmology clinic like ours.

Cons

What we have found that we least like about the software is when it fails to integrate with our EHR system Nextgen. There are times when there is no rhyme or reason of why it didn't integrate, which is then frustrating for both the patient and the staff as they have to re-sign the specific policies so that they integrate into the chart.

Watch your billing overcharges excesdive

Pros

Easy for client to utilize and accepted well. Staff liked it also Quick learning curve. Initially seemed like a good choice but after closer review of my billing statement this was not the case Now its not letting me post because too short..ha

Cons

The fees per transaction exorbitant and I could not get resolution only well get back with you. Very dissappointing

Very user friendly and efficient

Phreesia not only helped our practice save time for payment posters, but also for check in staff.

Pros

I love that Phreesia posts payments directly into our practice management system. This allows the payment posters to only have to review payment and ensure we are balanced which saves them a lot of time.

Cons

Phreesia is a little more expensive than other software, but I believe the features the Phreesia offer make up for the difference in price.

Great for Small processes

We enjoyed Phreesia while we could and wished we could have continued.

Pros

This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper.

Cons

I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere.