--- title: "Phreesia Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Phreesia. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Phreesia is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/phreesia-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Phreesia](https://www.softwareadvice.com/medical/phreesia-profile/) / Phreesia Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/phreesia-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/phreesia-profile/alternatives/) # Phreesia User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 170 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 104 reviews (61%) - 4 stars: 39 reviews (23%) - 3 stars: 10 reviews (6%) - 2 stars: 5 reviews (3%) - 1 star: 12 reviews (7%) ### Most mentioned pros - The customization, service, and ease of access it has created for our patients to complete forms/registration prior to visit to then allow us more time with the patient. - Phreesia was very helpful when it came to checking the patient in when they arrived, keeping up with medical records and forms that the patient have to filled out at the time of check in. - Overall, I think I like using Phressia, I feel there are a few things that could be better, but my honest opinion is, it's a good application. ### Most mentioned cons - Ultimately, they promised a product that they couldn't deliver and then charged us a termination fee when we wanted to leave. - We would have gladly reconsidered working with Phreesia once the AI product was actually ready, but the way this was handled destroyed our confidence in the company. - The link with Office Practicum is lacking, the card reader is antiquated, the customer service is cocky, annoying and absolutely convinced all the reason why something is wrong is your fault. ## Phreesia customer reviews Showing reviews 1-25 of 170 (page 1). ### Phreesia has been a wonderful asset to our practice. Our patients prefer this over paper. - Overall rating: 5/5 - Reviewer: Robyn R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have saved time during patient Check-In and have been able to obtain accurate intake information in a very timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use as well as access to ample support. Phreesia Support provides quick responses and is always available to troubleshoot any issues. #### Cons I wish the tablets would take on a newer, more modern look, similar to popular tablets. They can be heavy for our older patients. --- ### Daily Phreesia User - Overall rating: 5/5 - Reviewer: Martin J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Very good. it took a lot of education by the staff and a lot of hand holding but in about 90days we had most of the kinks worked out #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ability to charge card on file and allowing patients to pay copays and previous balance before setting foot in the building saving a lot of time at check in #### Cons some of the critical information collected via Phreesia is not transferred to Office Practicum as discreet data where it needs to go. Staff needs to interact with documents and PDF files to get the right information where it needs to be #### Reasons for choosing Phreesia Phreesia is more robust and has many more functions than the other options we looked at --- ### Bait and switch. Predatory behavior - Overall rating: 1/5 - Reviewer: Daniel P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I never leave reviews, but in this case I will. We purchased Phreesia for one reason: their AI receptionist. During the sales process, we were told it would answer patient calls and schedule appointments in real time while the patient remained on the phone. After signing the contract, and during the implementation process we learned that functionality was not actually available for our athenahealth integration. Instead, it simply sent patients a text message with a scheduling link, which our existing system already did. We immediately notified Phreesia that we wanted to cancel because the primary product they advertised to us was not actually available. We were told we would have to pay a termination fee. Ultimately, they promised a product that they couldn't deliver and then charged us a termination fee when we wanted to leave. Based on our experience, I cannot recommend Phreesia. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros If their AI receptionist had worked as they indicated it would, that would be a great feature of Phreesia. #### Cons The most frustrating part wasn't just that the promised functionality wasn't available—it was how the situation was handled afterward. Commitments were repeatedly missed, responsibility was avoided, and customer concerns were dismissed. We would have gladly reconsidered working with Phreesia once the AI product was actually ready, but the way this was handled destroyed our confidence in the company. Downright predatory behavior. #### Reasons for switching to Phreesia The AI receptionist was what we originally were sold on --- ### Phreesia works for Clinics! - Overall rating: 4/5 - Reviewer: Tami F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Phreesia was a good one! Phreesia definitely increased the patient to clinic communication and lowered our phone hold times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to communicate quickly with patients. #### Cons We didn't like the inability to easily send out a broadcast message. #### Reasons for choosing Phreesia We chose Phreesia at the time based on the integration process. --- ### Phreesia just works! - Overall rating: 5/5 - Reviewer: Mario N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phreesia has become an integral partner in the management of my practice. It allows us to focus more on providing quality care to our patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Phreesia has many tools that saves my practice time, money and worry. Insurance eligibility, payment assurance and appointment all help our practice keep a full schedule and collect balances. Phreesia has been an extremely valuable addition for our practice. #### Cons Unfortunately no service is one hundred percent and when there is a zone issue, nothing can be done except wait for service to be restored. #### Reasons for choosing Phreesia Phreesia provided an easy to understand interface and work flow. It also had a more reasonable price model. --- ### 2 Thumbs up! - Overall rating: 5/5 - Reviewer: Leigh C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Two thumbs up! Way more positives than negatives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely loved Phreesia. The intake pad when patients would arrive was very user friendly. We could see how far they had gotten and when they would be done on intake. We could verify Insurance through Phreesia. It would tell us co pays due and balances. #### Cons Some patients would complain that the intake was somewhat lengthy however that could be our practice issue. I know we had added things on there that the Doctors wanted such as psychiatric evaluations. #### Reasons for switching to Phreesia Managements choice to switch. We were only using Epic and they decided to add Phreesia. --- ### Phressia Review - Overall rating: 4/5 - Reviewer: Diana T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Phressia was very helpful for our HIPPA compliance paper work and patient personal information. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Phreesia was very helpful when it came to checking the patient in when they arrived, keeping up with medical records and forms that the patient have to filled out at the time of check in. #### Cons When the patients filled out the name of the pharmacy, Phreesia had some difficulty transferring to our current EMR. #### Vendor response Thank you, Diana, for your review and for being a longtime Phreesia partner. We’re happy to hear Phreesia has supported your check-in workflows and helped make arrivals smoother. We also appreciate your feedback about pharmacy name entry. Feedback like yours directly informs how we continue to improve—it's a key reason we invest $120M+ annually in R&D to keep improving our products and user experience to help you solve more problems. We’d love to learn more about what you’re seeing so we can help troubleshoot and share recommended best practices. If you’re open to it, please reach out to your Customer Success Manager or contact our support team so we can review your configuration. If you know a peer or colleague who could benefit from Phreesia, we’d be grateful for an introduction. As a thank you, you can earn $50 per referral (up to $500/year)—just share their info using the link provided: phreesia.com/client-referral-program Thanks again for your partnership and feedback. Replied February 2026 --- ### Phreesia is the best partner for any medical office - Overall rating: 5/5 - Reviewer: Daphene R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have had Phreesia for15 years used is without interface for all that time. Finally have new EMR ECW that interfaces and we still love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phreesia support is always there to help and the services they provide make our jobs so much easier. Couldn't do without them so when we went looking for a new EMR Phreesia interface was mandatory before we did any demos. #### Cons Can't think of anything that is a down side. They are responsive and keep adding services that make our jobs easier --- ### Phunky Phressia - Overall rating: 5/5 - Reviewer: Sarah W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I think I like using Phressia, I feel there are a few things that could be better, but my honest opinion is, it's a good application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of scheduling an appointment and documenting phone calls through the application. The security of being able to send messages/ sensitive information is a big WIN to me. #### Cons My least favorite thing about Phressia, is every single time I go to the doctor who uses this software, it requires me to literally re go through every security question. --- ### BROKEN VERBAL CONTRACT - Overall rating: 1/5 - Reviewer: TED F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros big on promise to integrate with Athena software but poor on actually doing it. They continue expect me to pay for what they did not deliver #### Cons BROKEN VERBAL CONTRACT They claimed they could have patients fill out information that would automatically populate the appropriate place on athena software but in fact they only produced a pdf file that did not populate the discrete data needed to be useable in athena. They want to insist that the contract be fulfilled by user but they broke the verbal contract that they made with me. --- ### Phreesia is a plus - Overall rating: 5/5 - Reviewer: Kaitlyn B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. We have been with them since 2014 and best decision company ever made. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customization, service, and ease of access it has created for our patients to complete forms/registration prior to visit to then allow us more time with the patient. The text option is also a great tool. Phreesia consistently listens to feedback to improve and actually makes those improvements happen, you are not just a number, your voice/opinion matters. #### Cons Integration into EMR is a huge plus and this happens with Phreesia and we like, but the integration into our EMR on the clinical side of things could be a cleaner looking and that is getting really nit picky. --- ### Phreesia is awesome:) - Overall rating: 5/5 - Reviewer: Shari C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been amazing since I started with them June, 2008. You can't ask for a better check in product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. There is nothing about Phreesia that isn't fantastic. #### Cons Nothing. Their customer service is above all others. --- ### Moderately priced with numerous features - Overall rating: 3/5 - Reviewer: lauren g. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support tech was amazingly helpful in implementing the system. It has so many features available, more than your standard. #### Cons There were some things lacking in regards to the payment interface that made it a little inconvenient for our practice and the tablets are a little archaic --- ### Excellent product with a lot of valuable features - Overall rating: 5/5 - Reviewer: Melissa G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Daily census tracking to help identify staffing needs at a glance. Patient reminders and the fact they can go out via text and email since some patients may have either or. These are just a couple of the features I find most valuable from a patient access standpoint. #### Cons Some of the E&B functionality can get confusing when payers aren't set up correctly, however, in these situations, the Phreesia support team has been great with not only helping resolve issues, but responding timely. --- ### Phreesia has increased our revenue during our trial period! - Overall rating: 5/5 - Reviewer: Jessica K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very satisfied with the communication between the phreesia set up team and myself. They have been very helpful with following up and making adjustments as needed. Our set up was customized to fit the practice (telehealth only) and it has been working out great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of the system. The system integrates with eCW EMR and cuts our office time in half, allowing to focus on other areas in the practice. Phreesia automatically sends the patients our practice consent forms and collects co payments during the check in process. We also customized our platform to allow patients with an outstanding balance to enroll into a payment plan. Many patients avoid our office calls when payment is due and have noticed patients prefer to enroll in payments plans on their own. We have seen a surge in old balances being collected these last two weeks. #### Cons I would be happy if phreesia had a patient self scheduling option that integrated with eCW. Right now, patients make an appointment request through a phreesia custom form and we manually add that appointment into our EMR. We do have an alternative for established patients wishing to self schedule so we only need to manually schedule New appointment request. It's not too bad. #### Reasons for choosing Phreesia I received a call from a phreesia rep first. After setting up my first meeting to spoke to a friend that worked in healthcare and revenue cycle for over 25 years. She has used phreesia in the past and said it was her favorite system as far as revenue cycle. #### Reasons for switching to Phreesia Healow video visits and forms glitched often. It was not a smooth system for the patients and often required patients enter a verification code before making a payment. We have a few patients that do not use cell phones therefore they were unable to make payment online. We are using Doxy.me for our video visits and phreesia gets the video visit link to the patients without issue. --- ### Phreesia is the BOMB.COM - Overall rating: 5/5 - Reviewer: Stefanie L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phreesia has been an awesome experience from the very beginning. Integration and implementation went smoothly. Support is quick to respond and resolve concerns. The Phreesia team is undeniably helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phreesia is easy to use for both staff and patients. Training new staff members is simple and thorough with the university. Patients don't have to keep or remember log in or password, helping ensure the majority of patients easily complete the registration for each visit, making sure we have the most accurate contact information on file. #### Cons Insurance verifications are sometimes a hiccup. HMO and out of network plans are sometimes missed by staff since Phreesia shows it as active and complete. Staff has had to learn to check and double check benefit details in an attempt to catch these prior to the visit. --- ### The Best decision we could have made! - Overall rating: 5/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I cant' say enough about Phreesia! Their platform is so user friendly it makes the front end workflow easier and more efficient. I love that they are always growing their offerings with weekly updates. Knowing they are willing to make the moves needed to stay relevant and a leader in the market. #### Cons They have great offerings, some of which are not available for certain practice management system. There are issues with the vendors they are connecting to. The other vendors are holding back the capabilities to make Phreesia even more powerful and useful for the end users. #### Reasons for choosing Phreesia It was hands down the best option in the market. So many options to help us provide a better patient experience and a better workflow experience! Phreesia delivers on so many levels and has great customer support! --- ### Check in process has become easier! - Overall rating: 3/5 - Reviewer: Amanda V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are so many benefits to using Phreesia. From cutting down on the old school printing daily schedules, verifying every patients insurance one by one, then calling each patient to confirm appointment date/times to capturing required information via previsit in advance of the appointment. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Phreesia has grown tremendously over the years with their features, it’s amazing too see how far they have become. To be able to utilize technology & have a software to make things more streamlined with the day to day check in process for our increasing patient population is a must! #### Cons There are a few enhancements I have offered, which would be beneficial to Phreesia. Phreesia always has new features to offer, sometimes too many without making changes/updates to previous features. #### Reasons for choosing Phreesia Back in the day, Phreesia was the only company out there. Now, there are other vendors that are competing with Phreesia. I work with Phreesia to offer enhancement requests to stay ahead of technology in the medical field. --- ### Phreesia user - Overall rating: 4/5 - Reviewer: Tami L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Saves staff time with confirmations, insurance verification and the appointment hub is great for referring doctors! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Insurance verification has saved our office many hours of manually checking eligibility. #### Cons some of the integration and the speed of integration with our EHR.I also wish there was a better demo to show referring doctors the Phreesia hub #### Reasons for choosing Phreesia I started working at the clinic a few months after we began our partnership with Phreesia --- ### Orthopedic Practice - Overall rating: 4/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Phreesia has been very positive/ The Support Team is always very helpful and quick to solve issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that our patients are sent out reminders for their upcoming appointments and they have the ability to pre register for their appointments. This saves staff and patients time and stress when they arrive. Also Phreesia is very helpful with showing if the patients insurance coverage is active or inactive and provides the patients plan/ deductibles/where they are at with deductibles/ as well as co pay information #### Cons Currently we have some issues that we wish we could add to our Phreesia registrations such as Fall Risk and unfortunately not everything integrates to our current system Next Gen that we use. --- ### Excellent Platform with room to grow - Overall rating: 4/5 - Reviewer: Savannah C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our practice constantly has ideas that could improve the administrator and patient experience. I have always been a Phreesia advocate however I wish our client success associates gave us a "progress card" that we could give to our physicians. I also think Phreesia's structural organization is constantly changing as I have had over 10 different account reps to which I feel as I have to retrain/reexplain our practice every time. Again, our overall experience with Phreesia is excellent - we highly rely and function off of Phreesia. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best part of Phreesia is everything it can do. If Phreesia is utilized to it's full ability the program pays for itself. Patient intake allows the physician to have updated and current information at every visit. We can collect and project pre collection for upcoming procedures, appointments, ect. It allows us to be knowledgeable in eligibility to know exactly what the patient's responsibility is. We are able to use data analysis to encompass how we are doing in almost every aspect; patient satisfaction survey, pre-visit utilization, collections and more. #### Cons As smart and functional as Phreesia is, I wish there was more ability to customize to our practice. We are a large facility with 4 different locations and each location may have differences that I wish Phreesia would have the ability to customize differences between these practices. For example. If we need to close a location for a day, rather than send out an email to ALL patients it would be extremely helpful to send a notification only to the patients of which are scheduled at that location. --- ### Love how much time Phreesia saves our office. - Overall rating: 5/5 - Reviewer: Tami J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Phreesia is all positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phreesia has saved our office so much time. Most patients have filled out their paperwork before arriving to our office, and everything is uploaded into Compulink. The front office no longer needs to make a 100 phone calls a day to confirm appointments. The insurance department no longer needs to look up eligibility on several different websites. The billing and collections are way down, as most patients pay their copay and any past due balance before they even arrive to the office. I cannot say enough good things about Phreesia, as it has been a real time saver for our office. #### Cons I have no complaints about Phreesia. It has exceeded my expectations. #### Reasons for switching to Phreesia Phreesia can do so many more things. --- ### Review of Phreesia - Overall rating: 5/5 - Reviewer: LeAnne M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Phreesia has been great. They are always following up with any problems or questions I may have in a timely manner. They communicate with their clients for any new features or upgrades they have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automatic insurance verification, patient messaging, includes credit card software #### Cons When a patient fills out their pre-visit info and they have a change of address, I do not like how it automatically updates in Athena CPS. A lot of times, patients misspell words or don't use correct capitalization. #### Reasons for choosing Phreesia I was impressed with their demo and all the features it offered. --- ### Patient intake and management - Overall rating: 5/5 - Reviewer: Alex R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Benefits realized include Insurance verification, EMR integration and managing patient intake have all been a great experience. However, Phreesia is expensive and whilst we appreciate that Phreesia has a lot of functionality, it takes a lot of training and a keen eye to fully understand all the notification icons on the portal's home page. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Integration with our EMR and having patient engagement with appointment confirmation. For applicable patients to be able to complete their gaps in care on the tablet for things such as ADHD, Risk Fall Assessment, Anxiety and depression. #### Cons Integration with our EMR was not difficult, but stability or reliability of the system with numerous loss of some functionality. Text message limitations. It seems that the ability for patients to pay online through our website stopped working due to some problem with copying the HTML code from Phreesia to our website. --- ### Satified - Overall rating: 5/5 - Reviewer: TIffany C. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phreesia helps us collect balances, copays, change insurance and get all required documents completed by patients before the appointment which runs relatively smoothly and issues or problems we face with Phreesia seem to be fixed in a timely manner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phreesia makes the check in process for staff very very easy and speeds up the process overall at the checkin window getting patients seen faster #### Cons I wish there were more inter office flags on Phreesia for different meaning for us ## More reviews [Next reviews](https://www.softwareadvice.com/medical/phreesia-profile/reviews/?page=2) --- Phreesia Reviews, Pros and Cons - 2026 Software Advice