Our overall experience with Pimsy has been wonderful. The staff are incredibly helpful and available for any and all trouble-shooting and the system is constantly evolving.

We love how customizable Pimsy is. While other systems in the same price range may be a bit more user-friendly, they are highly cookie-cutter in nature and lack the customization options that Pimsy allows. We found that other systems that allow similar customized features were MUCH higher in cost. These features allow us to run unique reports and gather very specific (and extensive) data for research efforts. We also felt the amount of development time included in the start up rates were very generous. Our staff have no problem navigating the system after the usual learning curve. Pimsy has been a huge time-saver on both the clinical and administrative fronts.

We feel like Pimsy is on par with competitors and gives the most value for the money. There are very obstacles that the Pimsy team has not been able to either resolve or identify a work-around for.

Our compliance concerns have been significant for the last 2 years, along with the integrity of the previous system. We all had to worked very hard with many many hours each day and week to stay on top of compliance needs for our clients and staff. With PIMSY we set the alerts and do not have to think about it again until the alert comes up. This has taken a HUGE weigh and worry of our hour shoulders. This will also free up our time to build our agency where we want it to be with quality of work, nurturing our staff, having time to meet more of our clients to build stronger therapeutic working relationships as well as the same with our referral sources. Not to sound to sappy....but, PIMSY really has and will impact our day to day functions in such a positive manor that I have all ready seen the stress levels decrease in our management staff.

So easy to use!! I am not an electronics or software person, and typically if something has too many steps I give up and ask someone for help quickly. With PIMSY the software is very user friendly, and even I can create what we need for our agency with no frustrations, and actually have fun while doing it!

The payroll system does not have all that we need, however with that said the PIMSY team has been tenacious, has had constant follow up after each change, and continues to work with us to be able to create the payroll form we need, and our payroll company needs.

This product seems to offer good features for billing and notes. There are automatic preset notes for progress reports. It is easy to look at each client's chart/file, it will bring up all notes, demographic info, billing, etc.

This product can only operate on Windows and it runs VERY slow. You always have to refresh the calendar to make any changes. The phone app is also very old and has very limited features.

As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work.

being able to add documents, one place to keep track of everything, being able to add/build reports

not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back

Efficiency in billing, accountability in documentation and billing, organized client data management system, electronic health record, improving auditing results.

We appreciate that PIMSY is able to adapt to our agency's unique needs. With a variety of payment sources outside of the typical self pay and private insurance, PIMSY has been responsive to our requests for custom reports, invoicing, and processes to help streamline our billing. It has enabled us to be more aware of and efficient with our time, and recognize where we need to improve in efficiency and organizational processes. The reviewing and auditing features took us from 80% compliant to 99.8% compliant in one year! Our therapists tell us it is easy for them to document services, and our billing coordinator loves the accuracy in reporting and client data management. The training was flexible and responsive, and everyone we've worked with has been incredibly friendly. As a small not-for-profit, cost was a factor for us. We've gotten a lot of bang for our buck for this system, and it was worth the investment!

There are so many features, settings, and ways to customize PIMSY, that sometimes the number of buttons, menus, and options can be overwhelming. PIMSY customer support is accessible, helpful, and quick to answer our questions, but sometimes I feel like I have to click 5 menus and twenty buttons before I fix a problem.

Moving out of paper charts was vital to our business success. We can now monitor progress note completion, productivity, expiration dates of required documents, and can pull reports to show outcomes. I'm looking forward to completing our client and staff satisfaction surveys through the Q and A. I'm excited to build Q and As to monitor client progress. I love how client's can sign on the screen so there are fewer forms to manage and upload.

What I like Most: 1. The PIMSY Team-they make implementation/set up so easy. Trainers are very accessible to address issues. 2. I love how you can set up the record to capture the data required for our specific needs and the reports are very useful. 3. Having the Human Resource personnel file in the system makes tracking of trainings, credentials, and insurance network information easy and accessible. The user profile can be created so staff can access certain items in their personnel file which saves time with our limited resource. 4. The patient portal is comprehensive and user-friendly.

I wish it can be accessed via a smartphone.

When we first began PIMSY was still working on programming secondary claims integration for EDI. Once this was live, it made a huge impact on reducing my time on claims processing.

PIMSY has allowed our Non Profit the ability to be productive and successful all at an affordable cost. Scheduling, medical records, coordination with Pediatricians and billing in one system is simple. PIMSY's functionality improves every year with insightful integrations that continue to make running a busy mental health office easier. The billing and customer service teams are undeniably amazing!

PIMSY works hard every year to improve their software and meet the needs of their customers. Understanding the initial build well is critical and taking the time to carefully learn and review options will ease any long term stress.

It is a great asset to our practice and I couldn't fathom us being as organized as we are without PIMSY.

PIMSY provides one stop shopping for everything a mental health practice could need in a software. It has an easy to use client database (with sections for scanning in documents), it can take payments and apply charges to a client's account, and it has a scheduling feature. It also offers great customer service from the PIMSY staff. There are plenty of reports available for running everything from balances owed by clients to finding monthly account receivables, and if there are notes not yet started by clinicians.

It has to be connected to the internet, so if the web connection drops the software will shutdown. This can be difficult when working in incremental weather.

PIMSY is definitely evolving. I like that I can talk to customer service about what is working and what isn't and that development is willing to find fixes to accommodate our wishes. I have only been working with PIMSY and learning the system for about 6 months and their customer service is remarkable. They all take the time to walk you through any issues you have and if they don't have the answer they are sure to get back to you for a followup to resolve the situation.

There is a lot more that I wish that PIMSY could do such as a start and stop date/time for separate schedules for clinicians. There is a big learning curve when you start anything new, but at least I have their support team and I can use the chat forum in a time where I can't be on the phone.

Pimsy operates in a delayed fashion. We need a manual for Pimsy to be more user friendly, so that we could figure out which reports we need. The customer service is excellent.

The customer service is excellent. We always get courteous help in a timely manner.

I wish there was a tutorial or book for how to questions.

Our agency moved from another provider to PIMSY in April of 2014. While change is always traumatic for end users, and the time investment in training is unavoidable, the ease of the PIMSY interface was a great benefit. Set up was simple, and the team at PIMSY walked me through every aspect. Data was transferred from the prior EHR, so we were able to really hit the ground running with current information. What I have appreciated most has been the stellar customer service I have recieved from not only the support desk, but from the developer as well. As things change, they update the software, providing us with changes and additions we, or others, have requested. We are completely implemented, after less than a year. This may sounds like along time, but we had our other EHR for 10 years, and were still not doing treatment plans in it. To me, this implementation has had it's usual stressors, but was significantly easier than the two others I have worked on in the past. Training end users has been quick, and most have picked up this new tool easily. Billing has been challenging, as we had some interesting billing goals, and they have worked with us, diligently, to accomplish those. We have a one person billing department, so having Ian and Kori available, and able, to work with us to insure our needs are met has been invaluable. It can't all be perfect, right? The only con comes in the form of complaints from users about how the Surveys (forms, basically) are presented. Only active information populates front and center, and they often want to see historical information, and dates, for auditing purposes. Once shown how to see that information, however, most are content.

I think it is incredibly user friendly and fits perfect with our business objectives. Your customer support could not be any better. In particular, [SENSITIVE CONTENT HIDDEN] is a huge part as to why we trust this product so much.

The reports are not as user friendly as I would like and having to save two different places on the invoice screen is a little strange.

As a therapist having to use the software it was simple to learn, to navigate and to use.

It was basic and did not include many functions that other similar programs offer.

The software is easy to use and has many features that make work flow easier. The support team has been great in implementation and continued support.

At times the billing side of the program has been difficult to navigate but support team has been helpful in this area when needed.

PIMSY EHR is an entire practice management software package. Not only does it document and organize patient charts well, it offers many practice management tools that are value add to the organization. PIMSY's customer support is responsive, motivated, and thorough.

There has been the occasional lag when using the system. However, it has improved every few months with ongoing updates to the software.

I enjoy the personalized experience when requesting support. The PIMSY team works to support me and the needs of my organization when planning for suture upgrades and in every day support needs. In most areas, the product is easy to use, easy to train staff to use and allows for personalization to specific organizational requirements.

We have struggles with using the product to its fullest within our residential programs, in part, I believe, because the product was initially geared toward outpatient servicees (which we also provide), but PIMSY has made significant progress in helping us meet those needs.

When we began searching for an EHR, we wanted one that was logical in its layout and visually easy to navigate. PIMSY really stood out in this area as well as having more features than any other EHR in its price range. We explored many EHR options over the course of a year and confidently selected PIMSY at the end of our vetting process. Integration: PIMSY is very well integrated bringing together the essential modules & components of a diverse practice into one streamlined interface. Our agency researched our options for over a year. After serious deliberation, we chose PIMSY and are very pleased with our choice. I want to emphasize that not only is the product a superior value, but the staff and customer support have been truly outstanding. The company is also committed to constant improvement and they periodically offer software updates based on user feedback. Their willingness to listen to customers' needs and to craft solutions based on that input is a real asset.

Customer service is not always helpful Too much going on for what it needs to be

Lots of features Customization options Good for administration and billing side This software should be really good at one or two things instead it tries to be the best at many things and falls short

Uses a lot of bandwidth Less helpful for therapist note taking Steep learning curve Too many features Tries to do too many things

Easy to use, constantly updating software with new options to keep up with all that's out there

Simple little things like where phone call notes can or should be kept

Not user friendly. Very difficult to use. Non responsive to email requests for assistance or to ask questions. Yet tell us email is the best way to reach them.

Price is good.

Not all features work all the time. It is hit and miss. Just saving a document is difficult. Cannot upload additional documents into system. Customer service and responsiveness is basically non existent.

Nice people on the staff. Product is very time consuming, clumsy going between screens, nurses hated the med prescription section, terrible accounting integration. We had a dedicated IT team and seasoned clinicians and nurses, the system was universally disliked. We had to cut our losses with this system and move to another vendor. Very happy with the move, light years ahead of where we were.

PIMSY offers a complete EMR and practice management system that is sufficiently customizable, easy to use and affordable for both the individual practitioner and large practice. The customer service team is always responsive and helpful and adapts the goals for future upgrades to the needs of the user. When looking for a new EMR, I was looking for something I could grow into and was affordable for my start-up practice, but complete enough to meet my needs for addressing both medical records management and practice management. PIMSY fit that bill and I never regretted my choice.

Before PIMSY I purchased an expensive competitor EHR that did not meet my needs and was overly complicated for my staff. PIMSY solved this in a matter of weeks I was up and billing using PIMSY

Ease of use and billing features.

None.

We had billing agent who used to do our billing and had separate system for our documentation. Our billing staff used to spend hours of billing and PIMSY made it easy for both our billing staff, case managers, and counselors. We do both our billing and documentation in PIMSY which made our work easier. PIMSY is not a complicated software, once you set up and do the training, you will be good to go. Customer support team are great, they will work with you anytime, evenings, and even weekends.

The team at PIMSY has been amazing during the entire process. Our implementation and sales team has gone above and beyond to make sure that our needs have been met. The functionality of PIMSY is far above the competition, our agency as looked at multiple EHR's but PIMSY is by far the leader in Mental Health EHR. If you are looking for an EHR for your Mental Health Center, I would highly recommend PIMSY!