I like the ease of use and navigation. It has also been really easy to have someone on the phone figuring out what is going on when things aren't going the way I feel they should and when it is user error the support does not make me feel stupid. It is also really easy to figure out how to do certain tasks with the software.

I do not use the software to its fullest capacity, but there are some things that my wife has told me that she wish were easier when it came to scheduling out appointments for people and moving appointments around. She used to use a different software and liked the way that certain things were set up.

Our business is new to Platinum but we could not recommend it highly enough to chiropractic offices! Credit cards, insurances, code-scan check ins, and so much more. Platinum has your back in so many ways!

Simplified and streamlined in the best possible ways. Keeping all our patient information in one place, easy to access, and with significantly less steps and overall fuss as other softwares used in chiropractic offices.

The roughest thing about this software for people who are changing over from another is the look and style of the screens. It's a very outdated for such a stellar working soft ware and can sometimes feel overwhelming for the lack of things we've come so accustomed to like fonts, tabs, color blocking, etc.

I am personally not happy with platinum in helping reach clients satisfaction. Their customer service is not good, they constantly blame problems on anything and everyone else but themselves, PRIOR to actually looking at the problem. Not sure if that is part of the training or not. They installed incorrectly 3 separate times for my office. No compensation was offered for my loss of time or frustration during this time. I have seen nothing really showing me they actually care about their clients. If there was a better product out there right now for high volume office, I would not hesitate to switch

It's ability to manage high volume and using the space bar and tab key to lock and unlock the system

Their are a lot of clear easy updates that need to be made to make the system easier to use and much more functional. The fact that we can't copy and paste stop managers is something that is a night mare. We can't control click on multiple associated documents to send or export. We can't connect a wireless scanner to any computer with platinum on it. When you record someones audio file you have to exit out of a small box 7 times. Lots of small easy fixes that save us a ton of time.

For the first contact, our customer service with Platinum has been amazing. They are prompt and through.

Customer service can not be beat! Easy to use software. We love Trish, who takes care of all our insurance billing.

No inventory capabilities. We carry supplements, so this would be a nice feature.

We are a high volume growing office and it allows us to perform that with ease.

I love all of the shortcut keys. Once you learn it, you can get to all sorts of pages and features by typing a few keys.

There is a definite learning curve. I also don't like that there are certain things that you can't delete after they've been entered.