--- title: "Zanda Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zanda. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zanda is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/power-diary-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [Zanda](https://www.softwareadvice.com/medical/power-diary-profile/) / Zanda Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/power-diary-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/power-diary-profile/alternatives/) # Zanda User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 212 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 147 reviews (69%) - 4 stars: 56 reviews (26%) - 3 stars: 5 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The aspects that it helps health records and medicals scheduling, patient records, and health tech records such such clinical notes and secure storage of data. - intuitive, fast to onboard, and genuinely time-saving on admin work (scheduling, invoicing, notes, telehealth in one place).booking made easy and documentation easy to tranfer data - I came across Zanda through and LinkedIn post and tried it and was fascinated by its features, it has improved my throughput as now I am easy able to handle my meetings and any review or revision from my client. ### Most mentioned cons - When it works its great. When it doesn't work, there's a very poorly designed chatbot to deal with which will happily allow you to do all the tech's trouble shooting for them, collating screenshots and version numbers and error codes, followed by a quick message to send all that separately via an email (after you've done the work, not before, as if you don't have enough to do when you're clinic software isn't working). - I sometimes run out of the free online appointments which are assigned to me by the administration and I did run out of airtime in the middle of an appointment. - Particularly annoying is the I have to correct the session end time even when I have selected a service which its e.g. 50 minutes. ## Zanda customer reviews Showing reviews 1-25 of 212 (page 1). ### Good price for the value - Overall rating: 4/5 - Reviewer: Hsiang-Hua W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I still subscribe it because the cost is low for what it is offering. It is reasonable for a small business owner. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This software is helpful for communicating and managing my mental health clinic. It was helpful for managing my clients files and such. #### Cons I wish the platform is more user friendly. Sometimes it can be really confusing to use and it takes longer than I would like to figure out some of the functions. --- ### A software that compares to no other! - Overall rating: 5/5 - Reviewer: Alice B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Zanda has been very positive. As a psychology practice consultant, I work across multiple practices and regularly use Zanda to help owners improve their systems, streamline administration and create a better experience for their clients. I particularly appreciate the flexibility of the platform and the opportunities it provides to customise workflows to suit different practice needs. It's a system I genuinely enjoy working with, and I value the ongoing development of the platform and the support available to its users. For me, Zanda is a valuable tool for helping psychology and allied health practices build more efficient and sustainable operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a psychology practice consultant, I work with Zanda across a number of practices and really appreciate how much functionality it brings together in one platform. I particularly value the ability to customise forms, automate client communications and build workflows that support a smoother experience for both clients and administration teams. It's a platform I enjoy working with because there are so many opportunities to refine existing processes and help practices get more out of their systems. It's scalable and future proofed. The team and support provided is great, and they are always coming out with cool new features to make the work easier. #### Cons One small limitation is that I can't apply multiple visual flags to a single appointment. More flexibility here would be helpful. #### Reasons for choosing Zanda I work with several practice management systems across my consulting clients. I appreciate Zanda's flexibility, customisable forms and automated communications, which allow practices to tailor workflows to their individual needs. These are key reasons I recommend it when it's a good fit for a practice. --- ### fair pricing & user friendly - Overall rating: 5/5 - Reviewer: Frances W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I LOVE using Power Diary! It is user friendly, I have been able to automate lots of paperwork stuff and it just makes my intake process so smooth. I have definitely recommended Power Diary to my fellow colleagues. #### Cons The pricing is fair so I can't really complain. --- ### A secure, reliable all-in-one solution for health practices - Overall rating: 5/5 - Reviewer: Sarah T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We support a large number of allied health clinics across Australia, and Zanda is one of the practice management systems our team works in daily. It covers everything a busy practice needs without feeling bloated, and it's one we're always happy to see when a new client comes on board (and the first one we recommmend when a client is looking to switch!). Their commitment to meeting the highest security standards, and their genuine, reliable, multi-channel customer service really sets them apart. We provide admin support to approx. 90 clinics around Australia, so we have plenty of experience working with allied health practices. Zanda really is the best PMS on the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is intuitive and the training material is extremely thorough, so the learning curve is easy for scheduling, appointment management and all other practice-related day-to-day tasks, which makes it simple to train new team members. Data security is something our clients take very seriously, and Zanda's high security standards ensure that their sensitive client information is being handled properly. Another major pro for us is how quickly they respond to feedback and the effort they go to resolve issues and thoroughly explain their reasoning. Their customer service is outstanding! What Zanda offers is great value for money, which is why it's our preferred system to recommend to clients operating practices of all sizes, all around Australia. #### Cons Scorable screens and questionnaires took quite a while to become available, which was a gap for many of the psychology and allied health practices we support. We also found it frustrating early on that there was no way to integrate AI tools into the system, especially as more clinics started looking for ways to streamline note-taking and admin. Credit where it's due, though: both of these things have now been rectified, and it's been great to see Zanda listen to feedback and keep evolving the platform. #### Reasons for choosing Zanda Better all-round system for the price, security and support. --- ### Lagging and slow performance - Overall rating: 4/5 - Reviewer: Freya G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Zanda was overly complex at first especially when it has was my first time using this product, but with time it was easy although I still feel they product should improve in speed and performance. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The aspects that it helps health records and medicals scheduling, patient records, and health tech records such such clinical notes and secure storage of data. #### Cons It occasionally slow at times and lags while loading data. It's has complex interface find it hard at first. #### Reasons for switching to Zanda Zanda offers all in one practice management unlike Practice Fusion by Veradigm who is good for basic charging and scheduling only. #### Vendor response Thank you, Freya, for sharing your experience and detailed feedback. We’re glad Zanda is supporting your records, scheduling, and secure data storage needs, and that it became easier to use over time. We understand how frustrating slow loading or lag can be, especially in a busy healthcare setting where efficiency matters. Performance and usability are ongoing priorities for our team, and feedback like yours helps guide improvements. If you’re still experiencing speed issues, we’d love the chance to investigate and support you directly. Please reach out at support@zandahealth.com for assistance. Thank you again for your honest review - we’re committed to making Zanda both powerful and consistently smooth to use. Warm regards, Irina. Replied March 2026 --- ### Great appointment management tool. - Overall rating: 5/5 - Reviewer: Noreen R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel that it's a good management tool for appointments and keeping records.i find it easy to use and accessible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a very user friendly platform, managing appointments is straightforward and accessible for me and my clients via the portal, I find scheduling appointments easier and I am able to put the relevant information on the appointment. #### Cons I sometimes run out of the free online appointments which are assigned to me by the administration and I did run out of airtime in the middle of an appointment. #### Reasons for switching to Zanda More secure and more features available for users --- ### Zanda experience - Overall rating: 5/5 - Reviewer: Jill T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zanda has been one of the most useful tools for my practice. The user interface is very easy to navigate both for providers and patients. The online booking is very straightforward. It has also made documentation very easy and efficient. You get a lot of value for your money and most importantly, it’s got the highest level of security so you can rest assured that your patient data is secure. I would recommend Zanda to anybody that has a private practice. #### Cons Zanda has good resources for EMR set up. However, a standard 1:1 onboarding and EMR set up time period with a team member would be beneficial. #### Reasons for choosing Zanda Security level, trial experience, customer support, cost --- ### Great practice software platform for allied health professionals - Overall rating: 5/5 - Reviewer: Kate M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very happy with the features and they are always updating and adding new features and improvements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Designed for allied health professsionals. Wide range of features including integrated telehealth, SMS reminders, customisable forms and note templates, online bookings and client portal. #### Cons Would like the option of phone support rather than only email or chat - you can book a phone session but booked out for weeks so this doesn't work for urgent issues. Would also love more features in the client portal eg sharing of documents. #### Reasons for switching to Zanda It had many features not available with BP Allied including integrated telehealth #### Vendor response Hi Kate, thank you for the great review! We’re so glad to hear you’re enjoying the platform and finding the features helpful in managing your practice. It’s great to know the transition has made a positive difference for you. We also appreciate your feedback on support options and the client portal. Your input is incredibly valuable as we plan future updates. Thanks again for being part of the Zanda community! Warm regards, Irina Replied May 2025 --- ### Needs many improvements - Overall rating: 2/5 - Reviewer: Ines R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To be honest, I wouldn't recommend Zanda to anyone. Although is fully remote, I think it's missing many useful features and is not user friendly. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I enjoy that it is an integrated system where you can do pretty much everything related to bookings and communications in one place. #### Cons I don't like that Zanda is not user friendly. There is not a simple way to do things on this app, everything has several ways to do done and is quite confusing. #### Reasons for choosing Zanda halaxy - As mentioned we were looking to update our software. #### Reasons for switching to Zanda Halaxy - Looking for a better software with more features and more user friendly. #### Vendor response Hi Ines, thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear that you value the all-in-one nature of Zanda for bookings and communication. That said, we're genuinely sorry to hear that you’ve found the system confusing and not as user-friendly as expected. Most health practices find Zanda to be a major improvement over other options, and we’re actively working on a number of exciting new features to make it even better. We’d love the opportunity to better understand which areas felt unclear or overly complex to you. If you're open to chatting, our team is here to listen and support you however we can. If you’re considering switching platforms, we strongly advise reviewing the privacy terms of any free software carefully. Many of these providers include clauses that allow them to sell user data. In contrast, Zanda is ISO 27001 certified and upholds industry-leading standards for data security and privacy. Thank you, IrinaS. Replied April 2025 --- ### Customizable and affordable, with great support and continual improvements - Overall rating: 5/5 - Reviewer: Tijana T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a really good experience with Zanda. I like that it gives you a lot of flexibility and that you can set things up differently depending on how a practice works. It can take a little while to get familiar with everything because there are so many options, but I think that's part of what makes the system so useful. I've also had good experiences with their support team and really appreciate that they listen to user feedback and keep improving the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Zanda is that it brings a lot of the things you need to run a private practice into one place at a very reasonable price. I find the platform quite easy to navigate once you get used to it, and I really like how customizable it is. Their customer support is also really good, and I like that they genuinely seem to listen to their users. They have an Ideas portal where users can submit and vote on ideas, and I've actually had one of my own suggestions implemented recently. They also seem to implement improvements and new features fairly regularly, which I really appreciate. Another feature I really like is the session notes functionality. Zanda has an integrated AI note-taking feature that can use the session transcript to generate notes in the format the practitioner needs. I think it's particularly useful that this is built directly into the practice management system rather than requiring another separate tool. They also have a really good knowledge base, with lots of helpful videos and articles, and they've recently added an AI support feature on their website as well. It can answer questions using their knowledge base, which is really handy when you just need a quick answer. #### Cons I guess it can feel a little overwhelming at first to realize how many options and settings there are, but I actually think that's also one of Zanda's strengths. There are so many ways to customize the system to fit the way a practice works, so it just takes a little time to get familiar with everything that's available. --- ### Best decision I made for my practice - Overall rating: 5/5 - Reviewer: Rebecca U. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about PowerDiary would have to be the time savings having everything incorporated into the one program, being able to send/receive SMS including automated reminders, AND being able to export directly to Xero! It’s great! It is so simple to use as well and there are always new features being added. Customer support are also fabulous when you need a hand with something! #### Cons I dislike that I have my calendar set up in 30min timeslots so I have to scroll to view the entire day. Nothing major! Oh & I wish you could send faxes from PowerDiary. #### Reasons for choosing Zanda PowerDiary was much more visually appealing and appeared to have better functionality and was simple to use. It also offered more features and had a fabulous support team! #### Vendor response Hi Rebecca, Thanks for your lovely review. We love hearing that Power Diary is saving you lots of time! Will add your improvement ideas to our list (we prioritise the ones we get the most interest in). All the best, Fiona Replied August 2019 --- ### Zanda ticks all the boxes and then some!!! - Overall rating: 5/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have continually been amazed and thrilled on discovering what Zanda is able to do and the simple and efficient way that I have been able to use so many features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zanda has proven to be user friendly, affordable, intuitive and so much better than any expectation had for it. #### Cons Honestly, what is there not to like. The cherry on the cake has been the addition of AI created note taking. I didn’t expect this as I never believed it was possible!!! #### Vendor response Hi David, thank you for the glowing review! We're absolutely delighted to hear that Zanda has exceeded your expectations and that you're enjoying the intuitive, affordable experience. It's fantastic to know that BizzyAI note-taking has been a pleasant surprise and a game-changer for you, bringing real innovation to your workflow. We’re so glad you’re discovering more of what Zanda can do and finding it both simple and efficient. Thanks for being such a passionate part of the Zanda community! Warm regards, Irina Replied May 2025 --- ### 2yrs of PowerDiary and Continuing! - Overall rating: 5/5 - Reviewer: Samia E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Although I found the learning curb steep at the beginning, I really love PowerDiary and have actually refused becoming an affiliate with various mental health services because I don't want to have to use their system instead of my PowerDiary one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the range of services PowerDiary offers and that I can do EVERYONE in one setting. PowerDiary allows me to schedule/book appointments, send automated communications, create assessment and templates, write my notes, track who's paid and who still owes me a payment, having video sessions, and so much more. Best of all, PowerDiary is always open for suggestions about ways they can improve the system and unlike lots of other services, they actually implement the changes then contact everyone informing them of the updates. I also love that if I have any questions about something on PowerDiary, I can chat with someone in realtime for help or schedule a meeting with someone who will guide me in a one-to-one session. #### Cons I sometimes still get stuck when it comes to how to navigate third-party bulk payments, but a quick refresher always gets me to where I need to be. #### Vendor response Hi Samia, thank you for your amazing review! We're thrilled to hear that Power Diary has been such an all-in-one solution for your practice over the past two years. Knowing that scheduling, communications, assessments, payments, and video sessions are all working smoothly for you is exactly what we strive for! We're also so pleased that our support team has been helpful, whether through real-time chat or one-on-one guidance. Your input on system improvements is invaluable to us, and we’re glad to hear you feel heard with our updates. Thank you for choosing Power Diary, and for your commitment to our system. We’re honored to support your work in mental health! - Irina Replied November 2024 --- ### Easy to use, great functionality, responsive team - Overall rating: 5/5 - Reviewer: Fran N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We moved from Front Desk PM to Power Diary after 12 years. We were naturally anxious about how the information would be migrated to the new system, and whether the system would be able to handle the frequent, high intensity use our multi-practitioner, multi-disciplinary team demands. We have 42 users, and 29 practitioners so we needed a system that was responsive, adaptable and customisable and easy to use. Power Diary has been all these things in the two weeks we have used it, and anything we couldn't use the team were an email (and a phonecall) away, fixing issues for us, helping us navigate and making our lives easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility of the product and the willingness of the support team to take on suggestions for improvement or tweaks that would improve functionality further. #### Cons Would love to drill down a bit more on the toggle restrictions but will be passing that suggestion on. #### Reasons for choosing Zanda Better functionality. Cliniko came in a close second but was much clunkier and slower to use. #### Reasons for switching to Zanda FD was functional for us but it didn't ever really tick all the boxes. Ultimately it was the way the business managed to make you feel like a second rate customer because you didn't take them up on their "Customer Care" package ($1000+ per year - we called them about 1 or 2 times a year). Each time we called, we were reminded that because we weren't on the customer care package, we would need to place a casual supper request (fine) and that we would need to pay a premium for this service (again, fine as we didn't need to do this all that often) and then, after paying a premium, we would be DE-PRIORITISED (!!) because we weren't on the customer care plan. What!? I finally made the call to change when I called FD to request more storage because their archaic data storage system was finite. Despite being with them for 12 years, and not changing the number of licences for 4 years we were told we were now (not sure when it happened) an 'enterprise' and the they couldn't help us on the casual support platform any longer. We were provided the option of either paying $12,000 for an upgrade (to the same system, just newer) or pay $695 per month ongoing for a subscription service, with very limited additional benefit. And no cloud based system. It was a no brainer. We started looking elsewhere and am so pleased we did. For about a 5th of the price we got Power Diary - a more current, cloud based and flexible PM system. #### Vendor response Hi Fran, So glad to hear that your transition from Front Desk to Power Diary has been positive! We're importing data from all kinds of systems but it's often a point of concern for those making the change. And yes, please do pass on your ideas for further improvements - our development team is making updates all the time. Replied August 2019 --- ### Absolutely perfect. It does everything I need it to. - Overall rating: 5/5 - Reviewer: Ashley J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. I don't know what more I can say. I've used it for about 3-4 years and so far, it's done everything that I've needed it for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to charge clients cards and schedule their appointments is just so easy and really meets my expectations with a software. #### Cons As far as I know, there isn't really a way to charge clients cards without using stripe. I'd like to avoid the stripe processing fees if possible, or if there was some sort of Power Diary card reader, that would be amazing. #### Reasons for choosing Zanda There was no choice if I'm honest. I trialed power diary and it was perfect from the start. I didn't hesistate in paying for it. #### Vendor response Thanks so much for your review! It's really wonderful to hear that Power Diary does everything you need it to, and that you found it perfect from the start! For payments, Power Diary integrates with Stripe for online payments processing, and with Tyro (AUS only) for card-present transactions. Our users can also use any payment processing method and enter the processed payments manually into their Power Diary account for reconciliation. We are currently tracking user interest in other online payment platforms' integrations. Please email at support@powerdiary.com to express your interest. Thank you again for taking the time to review Power Diary! -Heather Replied September 2022 --- ### Works ok - until it doesn't work - usually after an "improvement" - Overall rating: 3/5 - Reviewer: Jeff F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function #### Cons Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither #### Reasons for choosing Zanda Best of a bad lot at the time --- ### Very happy with PD - Overall rating: 5/5 - Reviewer: Jennifer O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Very helpful and quick responses to troubleshooting. Easy to set up and use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use and somewhat intuitive in nature. #### Cons The creation of forms is a little cumbersome. I’d like more inbuilt measures #### Vendor response Hi Jennifer, Thank you for your review and feedback on Power Diary. It's great to hear that you find our platform easy to use and intuitive. We strive to create a user-friendly experience, so your comments affirm our efforts in this area. We appreciate your honesty regarding the process of creating forms. We understand that ease of use is crucial in all aspects of our platform, and we take your feedback about wanting more inbuilt measures seriously. It's wonderful to know that you've found our support team very helpful and responsive in troubleshooting. We pride ourselves on providing quick and efficient support to ensure that our users can set up and use Power Diary with ease. We value your feedback and are committed to making your experience with Power Diary as seamless as possible. Thank you once again for choosing Power Diary and for your constructive comments! - Irina Replied December 2023 --- ### Works Great For My Small Business!! - Overall rating: 5/5 - Reviewer: Anzie R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered We use Power Diary at my job and we love it!! It is so easy to use and there are so many amazing features that make our schedule run so smoothly. Our clients love it also which makes us look good. And the price is so affordable for our small businesses! I'm so glad they offer a free trial period that was easy to sign up for so that we could quickly see if it was the right choice for us! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Color-coded Calendar, email and text reminders, easy to use templates for all types of communication and notes. #### Cons I just wish they had an app. that is the only thing they are missing. #### Reasons for switching to Zanda Cost, and wanted a better calendar feature #### Vendor response Hi Anzie, thank you for taking the time to provide such detailed feedback on your experience with Power Diary. We appreciate your suggestion regarding the development of an app. Understanding our users' needs and desires is crucial for us, and feedback like yours is invaluable in guiding our future enhancements. It's wonderful to hear that you've found Power Diary to be affordable and valuable for your small business, and that the free trial period was beneficial in helping you determine it was the right choice for your needs. Thank you again for choosing Power Diary and for your kind words. We look forward to continuing to support you and your business. - Irina Replied December 2023 --- ### Fantastic product - Overall rating: 5/5 - Reviewer: Alyce J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of daily use, setup was very simple, ability to create email and letter templates for clients makes streamlining very easy. #### Cons Not applicable - I like everything about Power Diary. #### Vendor response Hi Alyce, thank you for your fantastic review of Power Diary! We're thrilled to hear that you find the ease of daily use and the simplicity of the setup process to be standout features. It's great to know that the ability to create email and letter templates for clients is helping to streamline your workflow efficiently. We're delighted that you like everything about Power Diary. Your satisfaction and positive experience with our product are incredibly important to us. We strive to continuously improve and offer the best possible service to our users. If you ever have any suggestions, questions, or need further assistance, please don't hesitate to reach out. We value your feedback and are here to support you in getting the most out of Power Diary. Thank you again for choosing Power Diary and for your enthusiastic support! - Irina Replied December 2023 --- ### Power Diary IS THE Answer! - Overall rating: 5/5 - Reviewer: Jenn J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Convenience, ease of set up, payment integration is simple and easy to implement, email, SMS service, telehealth abilities, scheduling, customizable, digital forms, client portal, cloud-based system, compatible with multiple devices, all in one stop shop! #### Cons The system lacks a time out feature after so long of inactivity. #### Reasons for switching to Zanda Convenience, addition features, and price. #### Vendor response Hi Jenn, thank you so much for your comprehensive review of our product! We deeply value your feedback on each aspect, as it helps us understand what works well and where we can improve. Regarding your concern about the lack of a time-out feature for inactivity, we appreciate you bringing this to our attention, and we would like to hear more about how exactly this feature would need to work to cater for your needs. Please email to support@powerdiary.com to further clarify your feature request. Thank you again for choosing us and for your invaluable feedback. We look forward to serving you with an even better experience in the future. - Irina Replied December 2023 --- ### Happy long term user - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered All up good, no hassle at all, very few hiccups and when there is there is always someone to ask. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, and cross platform integration #### Cons Would be nice to be able to customize it more to our industry. #### Reasons for switching to Zanda Knew we needed one simple system to track out clients, do our invoices and end reminders. Plus have support in Australia and GST natively built in was great. #### Vendor response Hi John, we're incredibly grateful for your review and thank you for your loyalty to Power Diary over many years! Knowing that you appreciate the ease of use and cross-platform integration brings us joy, as these are areas we've worked hard to excel in. We also appreciate your input regarding customization for your specific industry. If you have any specific ideas about how Power Diary could be made even more suitable to your needs, please do not hesitate to share them with us via support@powerdiary.com. Thank you once again for your support and for sharing your thoughts. - Irina Replied December 2023 --- ### PowerDiary - Overall rating: 4/5 - Reviewer: Amanda J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered It has definitely helped manage my client files and is a huge improvement on a manual system. The ability to create a note template has saved me heaps of time and improves the quality of my note taking. Time has also been saved by being able to process Medicare claims online and the integration with Stripe has helped especially with cancellation fees and when adolescents attend without the paying parent. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Best aspects are integration with Medicare and Stripe. Also the ability to create templates is really handy. Being able to create a template for notes is also a big bonus. #### Cons Limitations on the fields you can merge in templates, the reports you can create and data you can export. Also, the online booking functionality is quite limited. It would be great if the client was able to complete intake information directly into the system. I currently have to use a separate piece of software to generate an online form to capture all of this information and then manually enter it into the system. #### Reasons for choosing Zanda It seemed less complicated than My Practice and I didn't trust Healthkit as I wondered where they were getting revenue given it was free. #### Vendor response Thanks for the review Amanda. You'll be pleased to know that online forms are on the way! With data exports if you go to Tools > Data export you can export any (or all) data from your account. Similarly, the Reports you can customise the data to be included in a report, and then sort, group, export to excel or print the report. If you click on Help in your account and search 'Reports' you'll see some How To articles on this. We can also take you through a live one-on-one tutorial on these features if that'd be helpful. Just let us know and one of our Support Team members will organise it with you. Thanks again - Damien Replied August 2019 --- ### Private practice assistant - Overall rating: 4/5 - Reviewer: Elizabeth P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Staying up to date. For example, online booking people don't have to catch us in business hours, they can book anytime. Being able to take a payment within the software, in person or over the phone saves money from missed payments. No one carries cash anymore. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Powerdiary gives ease to my everyday business tasks, from storing my client statistical data, automatic client number generation, online booking and invoicing. It makes business run more smoothly as it is inituitive and the client information is quick at hand when needed. It is so easy to navigate, my staff have required minimal training to use it. Being able to see the little note on the current appointment diary, when the client's next appointment is scheduled or previous booking was, is very helpful and time saving. It allows you to jump straight to it with one click of the mouse. #### Cons The additional charge for sms reminders in today's tech environment is a little disappointing, as locally, unlimited sms are included in most data plans. However, if it for the moment this means keeping costs down and I can choose to use or not then it is only a minor concern. #### Vendor response Thanks for the great review Elizabeth! We'd love it if we could provide free SMS functionality as well, however sadly those unlimited SMS plans that come with mobile or data plans are not available for commercial use / sending via a platform. The telcos know there are only so many SMS you can send manually from your phone :) Replied July 2019 --- ### Clinical Psychologist - Overall rating: 4/5 - Reviewer: Sophia V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Benefits - quick ability to get Medicare rebates once relevant data entered- not as easy to enter less frequent options - such as DVA clients or overseas student insurance options for online rebates Good ability to do quarterly tax accounts/ records from the program Still using other online storage/ memory options for client records (other than session notes) as not a great way to upload quickly -such as with google drive from the printer scanner #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use/ find way around for new receptionists etc Easy to find/ record client information/ details #### Cons Difficult to look up problems/ find information on the frequently asked questions - I've wasted a lot of time trying to find an answer to problems such as where to input Medicare/ Referrer/ Third party details- and have ended up having to call the customer support line due to bad info/ options etc It would be better to have an easy option to colour diary entries/ customise the colour of the client diary options from the drop down menu -to easily change/ add other colour options unique to our practice - #### Vendor response Thanks for your review Sophie. We have recently moved to a much better Knowledge Base system which includes in-app assistance - If you click on the Help menu you'll see articles related to the screen you are on, and there is a handy chat function there now too. Hopefully this makes it easier for you to find information. - Damien Replied June 2019 --- ### PD value for money - Overall rating: 5/5 - Reviewer: Pip J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered I love PD and intend on using this as my CMS for now and into the future! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Power Diary has made my life so much simpler as a sole practioner. With its inbuilt features to make creation of forms and invoicing to its great scheduling and claims tracking systems this software is absolutely value for money. PD also have a great range of helpful staff and webinars who assisted me on setting up my practice management from the start. #### Cons No issues with this software. I can’t complain! #### Reasons for switching to Zanda PD has better features particularly with the forms component and I also liked stronger privacy and protection with PD #### Vendor response Hi Pip, we're immensely grateful for your wonderful review of Power Diary! It's truly heartening to hear how our platform has simplified your life as a sole practitioner. Our aim is to provide not just a software solution but a supportive community to assist our users in every way possible. Your satisfaction and lack of issues with the software are the best compliments we could receive. We're committed to maintaining this level of service and continuously improving to meet your evolving needs. Thank you! - Irina Replied December 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/power-diary-profile/reviews/?page=2) --- Zanda Reviews, Pros and Cons - 2026 Software Advice